Interior entrance

Reviews of Suite by Time

4 out of 5
Suite by Time
Callao 2988, Las Condes, Santiago, Region Metropolitana

Reviews

8.6

Excellent

Rating 10 - Excellent. 98 out of 214 reviews" "
Rating 8 - Good. 83 out of 214 reviews" "
Rating 6 - Okay. 21 out of 214 reviews" "
Rating 4 - Poor. 6 out of 214 reviews" "
Rating 2 - Terrible. 6 out of 214 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Ruben

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was very clean but the breakfast place is not in the same location it is like a block or two from the hotel.

6/10 Okay

Benjamin, London

Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 14 nights in Nov 2020

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020

8/10 Good

Gabriela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location1
the rooms were comfortable, the pool in the rooftop looks better in the pictures but is ok. The location is great,very convenient area!
Stayed 1 night in Jan 2020

10/10 Excellent

Amrit

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay Experience
Amazing stay. Would love to go back and stay in the same hotel
Stayed 17 nights in Oct 2019

10/10 Excellent

Marcela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location, the restaurant, the clean, the staff very polite
Stayed 2 nights in Oct 2019

2/10 Terrible

Marcos

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not good quality
The room was dirty and one day the hotel stayed without water from 11:00 pm to 05:00 am. Another point the quality of internet, was bad.
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent; staff were very attentive and professional.
Stayed 2 nights in May 2019
Response from Hans Scherer on 12 Jun 2019
Dear guest, Thanks for your great review and comments. We also hope you had a comfortable stay with us. We will be loking forward to seeing you for a future reservation. Best regards.

10/10 Excellent

Carolina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location, very safe and clean. The staff was very friendly.
Stayed 2 nights in Dec 2018
Response from Pablo on 9 Jan 2019
Dear Carolina, thank you for your incredible qualification. We hope you can come back!

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Luis Barrios on 3 May 2018
Dear Ana, I would like to thank you for your qualification. Kind regards,

10/10 Excellent

Paulina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always excellent
It is an excellent hotel for the price. The rooms are renovated and clean, the service is wonderful, the restaurant is excellent. We stay there every time we go to visit the grandkids and it is always an excellent experience.
Stayed 5 nights in Nov 2017
Response from Fernando Santiago on 9 Jan 2018
Thank you for your Reviews, we look forward to see you soon at Time Hotels.

8/10 Good

Andrew, Vancouver

Liked: Cleanliness, room comfort
Excellent for business
Lots of working space - good to self cater for snacks and refreshments while working in effective office.
Stayed 2 nights in Dec 2017
Response from Hans S. on 12 Dec 2017
Dear Andrew, thank you for your comments. We are grateful to read that you enjoyed your stay. It is great to know that you were able to relax and work, while also enjoying our surroundings. As per your comments regarding the restaurant service, I will be sure to forward this información to the manager. Once again, thanks for your comments, and we hope to see you again for another stay in Santiago. Best regards, Hans Scherer Guest Service Manager.

10/10 Excellent

Paulina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Santiago hide-a-way
Hotel facility is only outdone by its accommodating staff. Great location in quiet neighborhood. Would stay there again and again.
Stayed 2 nights in Nov 2017
Dear Paulina, thank you for your comments. It is wonderful to hear that you enjoyed so much your stay with us. We are constantly working to improve our service and guest attention, and with your comments we know that we are doing what is necessary. Please do not hesitate in contacting us for a future visit to Santiago, it would be great to receive you once again. Best regards, Hans Scherer Guest Service Manager

2/10 Terrible

RAQUEL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expedia confirmed a 2 bedroom suite.
Not only they didn’t have the 2 br available but Time suites gave us 2 rooms in a different floor but the check in at 7:30 pm!
Stayed 1 night in Oct 2017
Response from Hans S. on 2 Nov 2017
Estimada Raquel, muchas gracias por sus comentarios. Lamentamos profundamente los inconvenientes sostenidos durante su estadía en Time, y agradecemos por haber compartido su experiencia. Le comento se entrego toda la información correspondiente a nuestra area de Reservas, para su seguimiento, a fin de que esto no suceda nuevamente con usted ni ninguno de nuestros huéspedes. Muchas gracias nuevamente, Hans Scherer Supervisor Senior de Recepción

6/10 Okay

Verified traveller

Excelent sorroundings. Hotel staff not friendly.
Because the hotel instalations are old, there are many things that don't work. For example the sofá bed was a disaster and we had to have a change of room. Hotel staff were not friendly and were not very helpful when we asked for help or services. Restaurant is a block away.

8/10 Good

americans , p

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
American in Chile
Location was very good for metro, restaurants, and downtown area. Staff was very patient with our family who spoke almost no Spanish, slightly disappointed with room only for the fact that shelving was loose and closet door as off its track, I shopped around and thought this was in the higher end but ice stayed in hotels in USA for less, room had everything our family of 4 needed, wifi was spotty and frustrating at times

6/10 Okay

iker, buenos aires

Disliked: Cleanliness, room comfort
Bad option for Las Condes
Hotels business's been booming lately in Santiago due to the high demand. And as a consequence many new hotels and other lodging options have appeared. Most of them apparthotels with a very low standard regarding, comfort, service and knowledge... easy money for the owner that's it. In Time Suites, the staff is not proffessional, the quality of the rooms is terrible (AC, bathroom, TV,etc.), cleaning very bad, Internet sucks and for breakfast you have to walk a few blocks. Not a good idea to stay here!

8/10 Good

julio, Brasilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A big riom, for a family
I had been there e repeat the experience, a nice hotel, very confortable, a near of good areas, and a great welcome. The only not interestig situation is the break fast, it is in other building.

10/10 Excellent

Peter, Cohasset, MA USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent choice in Los Condes
We used this as a base for skiing at La Parva and Valle Nevado.It is in a great neighborhood with a choice of fine restaurants and bars.

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Very helpful front desk. But room services need to improve. Overall we had a good time.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

CHONG YUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Philip, Canberra ACT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located quiet comfortable hitel
Comfortable, quiet, only s block away from Metro station. Helpful staff and all facilities were good

10/10 Excellent

CA Premadonnas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy in Santiago Chile
we arrived around 2 o'clock our room was ready they let us check in early. Someone was there to help us carry up all the luggage. The staff was friendly and very accommodating. The breakfast was ham and cheese fresh baked bread delivered at our door at seven in the morning, cold cereal milk juice strawberries pineapple cantaloupe cookies and yogurt. The bed was nice and comfortable. Not too soft nice and firm just the way we like it. The place was very clean quiet & restful very happy with it.

8/10 Good

Anne, New Zealand

Liked: Property conditions & facilities, room comfort
Our time @ Time Suite
My friend and I stayed at Time Suite for 9 nights. Overall we were very happy with amenities, location, and the desk front service was excellent, however there were definitely inconsistencies with breakfast and cleaning!! We needed to chase up on room service on several occasions. Over 9 breakfasts we received only 3 lots of jam!! Great morning fresh breads though!

8/10 Good

Claudio, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Callao
Great option to stay in Santiago. Good value. Great location and nice apartments.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jorge, Sugar Land, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel on a quiet street. Excellent staff.
Our family spent 8 days at Time Suites and enjoyed the facilities and the overall attention by the hotel staff.

10/10 Excellent

AZUCENA, MONTREAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY NICE HOTEL
WELL LOCATED, GOOD BREAKFAST, CLEAN, GOOD EXPERIENCE AND NEAR THE METRO GOLF STATION.

10/10 Excellent

Gerd, Idaho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Santiago Suite
Work trip. First time at this hotel. The suites with own kitchen and living room were convenient for a training we held in the suite. Great and friendly service by the staff. Walking distance to some great restaurant. metro is close by as well.

2/10 Terrible

Sam, Miami

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not even worth $50
I could not wait until I got out of this hotel to write this review. I checked in 3 nights ago and still have 2 nightmares to go. First of all, IT IS NOT A HOTEL !!!!, it's a mini studio and they make you sign a day by day lease contract. Now, it's not the fact that the TV is falling apart barely hanging by a screw (they never fixed it), NOR the fact that they left me without towels and there is nobody to bring any, NOR the fact that the breakfast is a paper bag with some rotten and hard bread they hang in the middle of the night (no bfast area nor restaurant), NOR the fact that the internet is worst than the dialup times, nor the fact that the heater is broken and impossible to regulate, but it's the RUDE staff and lack of staff. I have been trying to call for about 30 min to get someone to help me, the lines are always busy, I go down to the lobby and there is a young abnoxious woman, Catalina, who's the only one there, on the phone taking a reservation, and when I asked her to send someone to fix the heater she was extremely rude. That was 30 min ago, still nobody showed up to fix the heater, it's about 40 degrees Far (5 Celsius) in the room. AVOID AVOID AVOID THIS HOTEL AT ANY PRICE, NOT WORTH THE AGGRAVATION, WILL NEVER COME BACK TO TIME SUITES OR ANY AFFILIATES, HOTELS.COM SHOULD REMOVE IT FROM THE LISTING !!!!

10/10 Excellent

Roman, Miami, FL, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT HOTEL!
Great hotel and friendly staff. Stpes away from everything in Santiago

8/10 Good

Geoff, USA

Liked: Cleanliness
Good hotel for the family
Clean, friendly and accommodating.

8/10 Good

Geoff, Usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great comfortable room and great service.

6/10 Okay

Shiznitzel

Liked: Cleanliness, property conditions & facilities, room comfort
Not hotels.com friendly
Once again I had to convince the front desk that my hotels.com reservation was paid in full. They insisted that the reservation was only paid for one night and requested my visa in order to check in. I had to show the front desk my visa statement to prove I paid for both nights in full prior to checking in. The front desk girl insisted I provide my credit card to pay for the remaining nights. I plan on staying here again since it is close to my place of business. I hope I don't encounter the inconvenience again. The hotel is maintained well.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!!
Loved it! Would definitely stay there again!!

6/10 Okay

Nick, Netherlands.Antilles.

Liked: Staff & service
Time Suites
I was with my family,my wife & twins for 3 days in this Hotel,we had booked 2 bedroom apt,was comfortable,clean. The staff is multilingual,very helpful. The hotel is located in good area,very safe & walkable distance to good restaurants,starbucks is right next to this hotel. The downside is there is no free wifi,breakfast is ok,overall our stay was satisfactory.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
I have stayed in this hotel with my family in a two bedroom apartment. Staff is very friendly, rooms clean, quiet and comfortable. Well located, it is in a residential area, but close to supermarkets, subway, restaurants and bars. On the top floor there is a swimming pool with very nice view of the city. The only down points are the breakfast and lack of free wifi. The breakfast, which is only served at the room and you have to pre set the time for it, does not vary at all, but comes with fruit, eggs, milk, juice, yogurt, bread, cheese and ham. Internet access free only using cable and they provide it at the front desk, but wireless has to be paid and it can be bought by hour or day.

8/10 Good

Sunshine, Calgary AB Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Times Suites
Good location near the metro but on a quiet side street. Breakfast was delivered to your room? and always more than you wanted. There were lots of eateries well within walking distance.

10/10 Excellent

Julia

Excelente
Stayed 8 nights in Aug 2023

10/10 Excellent

Jd

Liked: Cleanliness, room comfort
Vue exceptionnelle du rooftop
Appart Hôtel excellent si tu es géographiquement un des meilleurs endroits de Santiago avec parking souterrain pour la voiture ce qui a Santiago et pas négligeable la propreté la piscine la vue du sommet de l'immeuble de texte extraordinaire je vous le conseille vraiment
Stayed 4 nights in Nov 2022

10/10 Excellent

Cecilia F

Travelled with family
Liked: Cleanliness, room comfort
Recepção excelente
Lugar ótimo. Fica em uma região cheia de restaurantes e perto do shopping costanera.
Stayed 1 night in Jul 2022

10/10 Excellent

CLAUDIO

Travelled with family
Liked: Cleanliness, room comfort
Excelente!
Ficamos uma semana e foi maravilhoso, todos funcionários foram super atenciosos! Eu e minha família adoramos tudo e com certeza quando voltarmos ao Chile ficaremos no Suíte by Time
Stayed 7 nights in Jun 2022

10/10 Excellent

Carolina

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in May 2022

6/10 Okay

gabriela maria

Stayed 1 night in Feb 2022

8/10 Good

Oens

Business traveller
Liked: Cleanliness, room comfort
Buen lugar para ir de Negocios
La estadía estuvo bien, el hotel es confortable y muy bien atendido. Un poco de descuido en el Aseo, muy poco personal en algunas areas lo que hace que algunos servicios no sean de la mejor calidad.
Stayed 13 nights in Nov 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Ok Hotel in excellent location
Nice location. Breakfast was ok. They didnt clean our room/apartment every day, but every two days. That was a minus. As well that they tried to give us a different room until we complained (tried to gove us a smaller room). Altogether it was ok but not as good as we expected.
Stayed 4 nights in Dec 2021

6/10 Okay

paula

Travelled with family
Departamento bueno, servicio deficiente.
En general hotel correcto, pero en servicio no tanto, primer día (en vacaciones) pasadas las 8 de la mañana tocan la puerta una vez y después entran solo para preguntar si queríamos servicio de lavandería, muy inapropiada hora, sol el primer día nos dejaron shampoo, jabón,etc. Un día ni toallas nos dejaron. Además falta información, en ningún lugar está el número de la recepción, en la cocina hay un refrigerador con cosas (Frigobar) en ninguna parte los precios, un calor horrible con aire acondicionado que más que enfriar hacia mucho ruido. Si bien el departamento está bien amoblado cómodo, le falta mucho en menaje de cocina para que se pueda usar, y debe mejorar servicio. Además al hacer check out me dijeron enviarían en unos minutos la factura al correo, les escribí y aún nada, ya pasó más de un día . Lo mejor el desayuno (que no lo sirven ahí sino en un hotel de su cadena a media cuadra)
Stayed 4 nights in Feb 2020

8/10 Good

Adrian

Liked: Cleanliness, staff & service, room comfort
Gute Lage, Zimmer (Apartement) eher alt. Frühstück in einem anderen Gebäude, aber sehr lecker. Pool auf Dachterrasse mit bequemen Liegestühlen.
Stayed 2 nights in Feb 2020