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Reviews of The Ritz-Carlton, Santiago

5 out of 5
The Ritz-Carlton, Santiago
Calle El Alcalde 15, Las Condes, Santiago, Region Metropolitana

Reviews

9.4

Exceptional

Rating 10 - Excellent. 312 out of 423 reviews" "
Rating 8 - Good. 76 out of 423 reviews" "
Rating 6 - Okay. 22 out of 423 reviews" "
Rating 4 - Poor. 9 out of 423 reviews" "
Rating 2 - Terrible. 4 out of 423 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Eduardo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible experience i was ordering a blanket from room services and they bring me a blanket for dog dirty full of hair and bad conditions. Service too slow. Additional they did intend charge double for last night.
Stayed 3 nights in Feb 2024
Response from Alondra Ramírez, Guest Relations Manager on 27 Feb 2024
Dear Eduardo,The Ladies and Gentleman from The Ritz-Carlton Santiago really appreciate your feedback.Please accept my sincerest apologies for the condition of the blanket that was delivered to your room. This falls far short of the high standards we strive to uphold, and I assure you that I will personally address this matter with our housekeeping team to ensure that such lapses in service do not recur.Furthermore, I apologize for the inconvenience and frustration caused by the slow service. Rest assured that we will thoroughly investigate these issues to understand what went wrong and take immediate corrective action.Once again, I extend my heartfelt apologies for the disappointment you encountered. Your insights are invaluable in helping us enhance our guest experience.Warm regards,

10/10 Excellent

Karen, Marina del Rey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Shahab

Travelled with partner
Liked: Staff & service, property conditions & facilities
Wonderful experience from check-in all the way through the beautiful Romeo amenities that Jim, the views, the sauna was excellent, and I bred some reviews where the people complained about air-conditioning or petty things I’m telling you this Ritz-Carlton is a beautiful property, and well worth every penny, we loved our stay
Stayed 1 night in Feb 2024

10/10 Excellent

Francesco

Travelled with partner
Liked: Staff & service, property conditions & facilities
Very nice large room and great coffee.
Stayed 3 nights in Feb 2024

10/10 Excellent

KAREN ASHLEY

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

betsy

Stayed 1 night in Jan 2024

4/10 Poor

Kirstin

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from The Ritz-Carlton, Santiago on 24 Jan 2024
Dear Mr. Kirstin,Any questions or comments regarding your previus stay, please let us know.Best Regards,

10/10 Excellent

Carlos

Stayed 4 nights in Jan 2024

10/10 Excellent

Jiaxin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel restaurant. Bed is very comfortable. Location is great. Walking distance to shopping mall.
Stayed 1 night in Jan 2024
Response from The Ritz-Carlton, Santiago. on 24 Jan 2024
Dear Mr. Jiaxin,Thank you for all your comments!

10/10 Excellent

inderdip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from The Ritz-Carlton, Santiago. on 24 Jan 2024
Good Afternoon,Thank you for staying with us!Any questions please let us know,

10/10 Excellent

Lawrence

Travelled with partner
Liked: Amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Mark, Chino Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For starters the staff on reception and in the bar and breakfast restaurant are all fantastic and friendly. Service at the pool let the side down a bit. On the topic of the pool it’s in need of a little TLC and that’s probably true of much for the hotel. Nothing major just a lick of paint here or there. The beds are very comfortable and our room was spotlessly clean. Breakfast was superb but only worth paying for if you’re going to take full advantage of all that’s on offer at that price point. If you just fancy a coffee and a pastry there are some nice coffee spots nearby. I would stay here again for sure.
Stayed 3 nights in Dec 2023

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Super hotel
Stayed 2 nights in Dec 2023

10/10 Excellent

Denise, Beachwood

Stayed 1 night in Dec 2023

8/10 Good

natalia, Newport Beach

Travelled with partner
Liked: Cleanliness
Nice pool and gym
Stayed 1 night in Nov 2023

10/10 Excellent

Elaine, Vienna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Luis

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the best of this property is the amazing staff; the service is superb; food is great and excellent location; nice amenitized lobby area.
Stayed 2 nights in Nov 2023

10/10 Excellent

Cecilia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! Staff went above and beyond to make sure we were comfortable! Breakfast is amazing!
Stayed 1 night in Nov 2023

10/10 Excellent

Vitalie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 4 nights in Oct 2023

8/10 Good

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Brad, Bellevue

Liked: Staff & service, property conditions & facilities
Staff was amazing- helpful and kind.
Stayed 2 nights in Sep 2023

10/10 Excellent

Tomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Aldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Frank, Spring Hill

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel and its staff were amazing during our stay. The accommodations are spacious and clean with staff coming into tidy up twice daily. The Lobby bar staff were great as well especially Isaiahs who remembered our names as well what we drank the day before. I especially loved loved the porter Oscar who is so amiable, just the sweetest man ever. I appreciate the birthday wishes and birthday champagne. There is truly nothing i could complain about. Thanks to the whole Ritz-Carlton staff for an amazing stay
Stayed 5 nights in Sep 2023

10/10 Excellent

Tomás

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Roberto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Great place would definitely stay again
Stayed 1 night in Aug 2023

10/10 Excellent

David, Aibonito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property!
Stayed 6 nights in Aug 2023

10/10 Excellent

maria

Travelled with family
Liked: Amenities
Stayed 4 nights in Jul 2023

10/10 Excellent

Roberto, miami

Stayed 2 nights in Jul 2023

8/10 Good

Chaitanya

Travelled with family
Nice area and good amenities for being in the city.
Stayed 1 night in Jul 2023

10/10 Excellent

Theresa

Stayed 1 night in Jun 2023

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel!
Stayed 1 night in May 2023

10/10 Excellent

Xiangrong

Stayed 1 night in Apr 2023

8/10 Good

carmen ramon, miami

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and staff. Comfortable room and bathroom. Comfy bed.
Stayed 1 night in Apr 2023

10/10 Excellent

Gustavo, Chula Vista

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and location
Stayed 1 night in Mar 2023

10/10 Excellent

Gustavo, Chula Vista

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and location
Stayed 3 nights in Mar 2023

10/10 Excellent

Renee

Stayed 3 nights in Mar 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service is exquisit
Everyone here is amazing at their job. They’ll make you feel welcome and special just for being you. Breakfast was super tasty! But if you’re going to the airport, avoid a cab at the hotel and just order an Uber, it’ll be cheaper.
Stayed 1 night in Mar 2023

10/10 Excellent

Gregory

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with very attentive staff. I might suggest that staff caution visitors about petty theft and mugging danger. While we had no problem, we’ve met others that have been victims. Area immediately around the hotel is OK. I would recommend to others if they want to explore the it’s to hire a guide. We arranged a short city tour through the hotel which was great.
Stayed 2 nights in Feb 2023

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service
Con: Room stayed pretty warm the entire stay, made sleep a bit unsettled. They gym was really hot, not comfortably usable during the day. Movie options on the television would be nice. Pro: Staff were very helpful and welcoming. Lovely room. Comfy bed and pillows. Food was overall very good. Shower great.
Stayed 3 nights in Feb 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. The staff was extremely friendly and pleasant to work with.
Stayed 1 night in Jan 2023

10/10 Excellent

Astrid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The RC is a fantastic hotel in a safe part of Santiago. The staff is very friendly and all speak English. Rooms at basic level are large and comfortable, the pool area could use a bit of a renovation but is comfortable and has a bar with snacks. I love the older mature feel of the RC and would recommend for a comfortable stay in the beautiful city of Santiago.
Stayed 2 nights in Jan 2023

8/10 Good

MICHAEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location near shopping and tons of restaurants in the financial district. The hotel is a little rough around the edges, but that's mostly cosmetic. The staff, the food, and the amenities are outstanding.
Stayed 1 night in Jan 2023

8/10 Good

Jneil

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel, well located, the most comfortable beds and pillows of our 4week trip. Concierge and porters plus staff that books cars is Excellent. Front Desk staff disappoints. One morning at 6 am we reported lack of hot water in shower. Had to go to the desk as phone not answered. We came back at 4:30 and no one knew anything when I asked if the problem had been repaired. Only then was an engineer called! Also we were told at checkout we couldn't use Chilean Pesos to pay on our bill! Never had local currency turned down?

10/10 Excellent

Alberto

Stayed 3 nights in Jan 2023

10/10 Excellent

Armando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great option to stay in Santiago. The staff is attentive, and the premises are cozy and comfortable.