Calle El Alcalde 15, Las Condes, Santiago, Region Metropolitana
Reviews
9.4
Exceptional
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Terrible experience i was ordering a blanket from room services and they bring me a blanket for dog dirty full of hair and bad conditions. Service too slow. Additional they did intend charge double for last night.
Eduardo
Stayed 3 nights in Feb 2024
Response from Alondra Ramírez, Guest Relations Manager on 27 Feb 2024
Dear Eduardo,The Ladies and Gentleman from The Ritz-Carlton Santiago really appreciate your feedback.Please accept my sincerest apologies for the condition of the blanket that was delivered to your room. This falls far short of the high standards we strive to uphold, and I assure you that I will personally address this matter with our housekeeping team to ensure that such lapses in service do not recur.Furthermore, I apologize for the inconvenience and frustration caused by the slow service. Rest assured that we will thoroughly investigate these issues to understand what went wrong and take immediate corrective action.Once again, I extend my heartfelt apologies for the disappointment you encountered. Your insights are invaluable in helping us enhance our guest experience.Warm regards,
Wonderful experience from check-in all the way through the beautiful Romeo amenities that Jim, the views, the sauna was excellent, and I bred some reviews where the people complained about air-conditioning or petty things I’m telling you this Ritz-Carlton is a beautiful property, and well worth every penny, we loved our stay
For starters the staff on reception and in the bar and breakfast restaurant are all fantastic and friendly. Service at the pool let the side down a bit. On the topic of the pool it’s in need of a little TLC and that’s probably true of much for the hotel. Nothing major just a lick of paint here or there. The beds are very comfortable and our room was spotlessly clean. Breakfast was superb but only worth paying for if you’re going to take full advantage of all that’s on offer at that price point. If you just fancy a coffee and a pastry there are some nice coffee spots nearby. I would stay here again for sure.
This hotel and its staff were amazing during our stay. The accommodations are spacious and clean with staff coming into tidy up twice daily. The Lobby bar staff were great as well especially Isaiahs who remembered our names as well what we drank the day before. I especially loved loved the porter Oscar who is so amiable, just the sweetest man ever. I appreciate the birthday wishes and birthday champagne. There is truly nothing i could complain about. Thanks to the whole Ritz-Carlton staff for an amazing stay
Everyone here is amazing at their job. They’ll make you feel welcome and special just for being you. Breakfast was super tasty! But if you’re going to the airport, avoid a cab at the hotel and just order an Uber, it’ll be cheaper.
Very nice hotel with very attentive staff. I might suggest that staff caution visitors about petty theft and mugging danger. While we had no problem, we’ve met others that have been victims. Area immediately around the hotel is OK. I would recommend to others if they want to explore the it’s to hire a guide. We arranged a short city tour through the hotel which was great.
Gregory
Stayed 2 nights in Feb 2023
8/10 Good
Jeffrey
Travelled with family
10 Feb 2023
Liked: Cleanliness, staff & service
Con: Room stayed pretty warm the entire stay, made sleep a bit unsettled. They gym was really hot, not comfortably usable during the day. Movie options on the television would be nice.
Pro: Staff were very helpful and welcoming. Lovely room. Comfy bed and pillows. Food was overall very good. Shower great.
The RC is a fantastic hotel in a safe part of Santiago. The staff is very friendly and all speak English. Rooms at basic level are large and comfortable, the pool area could use a bit of a renovation but is comfortable and has a bar with snacks. I love the older mature feel of the RC and would recommend for a comfortable stay in the beautiful city of Santiago.
Astrid
Stayed 2 nights in Jan 2023
8/10 Good
MICHAEL
Travelled with partner
25 Jan 2023
Liked: Cleanliness, staff & service, amenities
Great location near shopping and tons of restaurants in the financial district. The hotel is a little rough around the edges, but that's mostly cosmetic. The staff, the food, and the amenities are outstanding.
Beautiful Hotel, well located, the most comfortable beds and pillows of our 4week trip. Concierge and porters plus staff that books cars is Excellent. Front Desk staff disappoints. One morning at 6 am we reported lack of hot water in shower. Had to go to the desk as phone not answered. We came back at 4:30 and no one knew anything when I asked if the problem had been repaired. Only then was an engineer called! Also we were told at checkout we couldn't use Chilean Pesos to pay on our bill! Never had local currency turned down?