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Reviews of Personal Aparts Bellas Artes

3 out of 5
Personal Aparts Bellas Artes
Monjitas 744, Centro, Santiago, Region Metropolitana

Reviews

7.8

Good

Rating 10 - Excellent. 52 out of 175 reviews" "
Rating 8 - Good. 68 out of 175 reviews" "
Rating 6 - Okay. 39 out of 175 reviews" "
Rating 4 - Poor. 9 out of 175 reviews" "
Rating 2 - Terrible. 7 out of 175 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service
Fair for the price but not exactly as advertised
Prepare in advance if you do not speak Spanish. Was hung up on twice when contacting the number provided for support before check in. Since this an appartment, services are also minimal. Ex: will not hold your luggage after check out. If you have a late flight the evening of checkout, prepare to carry your belongings with you for the day. Location is amazing but place is not as advertised in photos. Not a bad stay but appartment is definitely weathered in condition vs. photos. WiFi did not work at all. Probably a fair accommodation for the price but would spend the extra money and stay in a hotel next time around.
Stayed 3 nights in Nov 2019
Response from Administrador on 4 Dec 2019
Muchas gracias!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was like having your own place in Santiago. Apartment had good security measures. Close to Plaza des Armes, metro, eateries, supermarket and markets. Apartment was excellent for my needs. Only minus was that TV had no signal.
Stayed 9 nights in Nov 2019
Response from Administrador on 18 Nov 2019
Muchas gracias!!

2/10 Terrible

Verified traveller

Stayed 1 night in Jan 2019

10/10 Excellent

Jazz, Los Angeles, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location / Super Safe
I loved this place! I stayed here for 1 week and I was walking distance from shops, restaurants and most important the subway!! Which can take you all over Santiago in no time. This place was clean, staff was very helpful and friendly. I would definitely stay over here again and recommend this place to friends and family. Safety here was also great. Had to go through security to get in which made me feel great because I am a single woman traveler.
Stayed 7 nights in Apr 2018
Response from Christian on 11 May 2018
Muchas gracias. Saludos cordiales,

8/10 Good

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a one night stay over.
Just staying for one night, the apartment was clean and bed comfortable. Check in was at the entrance desk. Going to the carpark what was a bit off an hassle. We had an narrow and difficult place to park in.
Stayed 1 night in Jan 2018
Response from Adminsitrador on 8 Feb 2018
Muchas gracias por su tiempo y respuesta, nos permite mejorar. Saludos cordiales,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay in Santiago
Good apart-hotel. Centrally located, supermarket nearby. Very nice place to stay a few days in Santiago.
Stayed 4 nights in Jan 2018
Response from Adminsitrador on 8 Feb 2018
Muchas gracias, saludos cordiales,

10/10 Excellent

Chan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location good price
Good location
Stayed 1 night in Nov 2017
Muchas gracias por sus comentarios y tiempo. Saludos cordiales,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
I was frustrated because I booked a room that has a view of the mountain, when I got there, my room had no view at all. I didn't open the windows because my view was the ugly wall facing the other buildings. The hotel is located downtown, it is easy to get to most attractions, the building is huge and clean. My room was pretty old, and has a few things that were falling apart but they do their best to help the guests.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location
very nice apartment. You can walk to Plaza de Armas within 5 mins. some supermarkets and restaurants are around this apartment.

6/10 Okay

Rene

very good value,fair accomodation,felt safe very good location,3 min walking distance to the historical sights of Santiago

8/10 Good

Marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Location
Great location. Less than 10 min walk to Plaza de Arma, Bella Vista. 20 min walk to Central Market and Fruit/Vege Market where you can buy fresh fruit for very cheap price. The empanadas across street to the right is delicious, huge and cheap, Only $1600 Chilean Peso each.

4/10 Poor

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities
Central apartment in Santiago
central apartment, fully equipped but a little scruffy round the edges. In large block of flats so could be noisy. All instructions for TV, wifi password, check in/out procedure in Spanish, with no English translation, so not very user friendly. Not the easiest place to find, as entrance is from a pedestrian side alley - some basic instructions need to be given

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
We really enjoyed our stay at Personal Aparts. It was very comfortable and clean, and it is in a great location. The price was good. I would recommend staying here.

6/10 Okay

David, T

Liked: Cleanliness, staff & service
Cost effective with great location
A comfortable overnight stay in a safe area. Affordable. A few issues with wifi but the host managed it well. If you're staying for longer than 2 days, perhaps this place may not be for you. We found it comfortable though

4/10 Poor

Tom, Hobart, Tas, Aust

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Santiago Appartment
This was presented as an apartment hotel, but was in fact just an apartment in a an apartment complex with entrance staff that could not, or would not communicate. When we eventually found the manager he could only speak Spanish, but could use a mobile phone to translate. The apartment was not very clean and there was no air conditioning (35 deg C, 70% humidity) which made it very uncomfortable. Towards the end of our stay the water supply to the building was to be turned off for 15 hours. The occupants (including us) were advised by a notice in Spanish posted in the elevators, with no attempt made to advise us. When we had the notice interpreted by a very helpful person and approached the manager, we were advised that they would put buckets of water in then room for us (3 persons for 15 hrs!). When we advised that that was not suitable and requested a refund we were advised to contact Expedia for the refund, even though he had collected the payment (and was very happy to do so). There is no way that we would stay at this place again.

10/10 Excellent

John, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little confusing when we arrived as the hotel is within an apartment complex, but after we figured that out we were very happy with our unit although no A/C was a bit inconvenient. For the money it is a great place to stay.

4/10 Poor

maria , calgary, AB

Liked: Cleanliness, staff & service
Disliked: Room comfort
Central but too small
It was a great location for getting around downtown Santiago but the apartment was terribly small. It was also very dark, there was very little lighting and no air conditioning. The beds are horribly uncomfortable. The kitchen was equipped with plates and such but no salt or anything like that, you have to buy everything if you want to cook.

6/10 Okay

William

Disliked: Property conditions & facilities

8/10 Good

Frederick L, USA

Liked: Cleanliness, staff & service, property conditions & facilities
Nice apartment
Excellent location in nice building with security and laundry

6/10 Okay

Marcelo Antonio, Rio de janeiro

Disliked: Property conditions & facilities
Good localizacion
Good localizacion. It's near almost principal touristic points and subway.

10/10 Excellent

Phil, Philadelphia, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, nice apartment
Great location near the Plaza de Armas and Metro station. The apartment was in good order and cleaned everyday. Great view of the city.

8/10 Good

Julian, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good apartments, nice staff, close to tourist attractions.

10/10 Excellent

Robbie, Orange County, CA

Liked: Staff & service, property conditions & facilities, room comfort
Location is wonderful!
Great little apt. Needs some fresh paint, steam clean the floors, and some new comfortable pillows. The apartment gets direct sunlight in the morning, and gets hot quickly. The bedroom window have block out shades, but it doesn't cover the full length of the window. We liked this place, and would stay again.... Depending on the time of year.

6/10 Okay

Romy , Virginia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great location....but not so great apartment!
Great location near great shopping and central Santiago sites. Very disappointed upon arrival as the apartment was not well kept as there were broken items, dirty walls and windows, and the curtains were worn, dirty and broken. I did report this to management and, although very nice and willing to please, it took over a week to fix (I'll chalk that up to the holidays!!). The apartment was small for 4 adults and all of our gear. On the positive side, the operations managers and housekeeping staff were very pleasant, and if you asked, you would get what you needed (extra towels, fans, irons, etc). If you like bare bones, and the very modest price, this is the place for you.

6/10 Okay

Tom

Liked: Staff & service
Disliked: Room comfort

6/10 Okay

Tom

Liked: Staff & service
Disliked: Room comfort

8/10 Good

Christopher, Burnaby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location to see the sights of Santiago .
We spent a week in Santiago after 6 weeks in Peru and Argentina and we loved the location of this apt. and all of the amenities like the laundry facilities and the rooftop swimming pool. The kitchen was good and the room was nice and bright and very comfortable.

8/10 Good

Khadijah, Savannah

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Location
Apartments were tolerably clean but not spotless. Spacious and nice for a prolonged stay. Great location.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for young backpacker!
This is not a actual hotel. Apartment look a like what is in the picture but not clean as it look in the picture. No receptionist help you check in but guidance help to check in without English speaking. But He tried his best to communicate. However, location is perfect for backpacker. Everything is on walking distance. This apartment is perfect for the group of young backpacker but not for the business people and seniors. "No Hotel service"

8/10 Good

Bart, Katowice, Poland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice apartment with pool on the roof and kitchen
we spent one week there, everything was OK, cleaning every day,

8/10 Good

Zeqing

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

L.Sellers

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice view
Nice hotel, excellent customer service, the lady gave us a room with a nice view in the 17th floor. Grocery store is next door, restaurants are everywhere, main square is just a couple of blocks away.

8/10 Good

Krista, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'm not sure if all rooms overlook the Andes, but I would definitely request this when booking as it was such a bonus for us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable apartment/hotel
I was lucky enough to get a room on the 25th floor with a very small balcony. The view by itself was amazing and the quality and layout of the apartment was very nice. It was clean and had everything I needed to stay there, cook there and relax there. The pool was just two floors above and had plenty of room to sit out and get some sun. A good value for the money and a great view with a good location (near a few bars, some restaurants and two grocery stores just outside the building.) Also, this is between two metro stops (Bellas Artes and Plaza de Armas)

8/10 Good

Tomás

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pretty good location, very clean and good value
Everything was perfect but be aware about the payment. They include local taxes to the fare you booked.

6/10 Okay

Reut

Liked: Cleanliness, property conditions & facilities, room comfort
Good location
Overall a good experience. The people who you get the keys from don't speak any English. It is a small apartment in Bellas Artes which is a good area, a one minute walk from Plaza de Armas. I recommend it.

8/10 Good

Sara

Liked: Staff & service, room comfort

8/10 Good

gb, New Zealand

Liked: Cleanliness, room comfort
Basic, but perfectly functional
A colleague and I stayed here for a week. It is fairly basic, but clean and tidy, and a great bargain compared to other places. We had one double bedroom (ensuite) and another with two singles. There is no reception like a hotel, so you are 'on your own' with it. The apartment had all we needed, and was in a super convenient location. If you want a place with character, views, or services, this isn't the place. But if you want a central location, and something affordable, this place is great. Important information: the office that runs the place speak no English, so if you don't speak Spanish, it might be tricky. We managed with some rudimentary Spanish.

6/10 Okay

Bob, Chicago

Liked: Staff & service
Good Value Good Location
Good location in old downtown Santiago, near sites, parks, shopping and restaurants. Hotel/apartments staff were accomodating, but the room was very basic and nothing special. It is a group of apartments within a larger apartment building, whose front door people don't really give you any special attention. The "hotel" staff are there during the day, though, on another floor. Great view from the roof top pool. Good value for the money if you want a kitchen and a good location and a pool. Two food stores on the block.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall review
Very comfortable apartment. It is part of a larger building in the middle of the city. We recieved the key from the apartment staff (she did not speak english) but was helpful as possible. No hotel services as this is an apartment but a great place to stay in Santiago.

6/10 Okay

Oleg

Business traveller
Disliked: Cleanliness, room comfort
Esto muy mal
Stayed 2 nights in Dec 2021

8/10 Good

Helvio Eduardo

Liked: Staff & service, property conditions & facilities, room comfort
Quase perfeito
Localização excelente. O apart tem tudo para uma boa permanência. Peca um pouco na limpeza. Sugere-se a substituição dos travesseiros e das cobertas por modelos mais leves e quentes.
Stayed 2 nights in Nov 2019
Response from Administrador on 4 Dec 2019
Muchas gracias!!

6/10 Okay

Vania

Estadía en Personal Aparts Bellas Artes. Santiago
Nos fue bien en general, aunque al llegar no nos habían dejado la llave en recepción y tuvimos que esperar al rededor de 3 horas (después de haber viajado toda la noche) para que llegue la persona encargada. Indicaron una deficiencia de comunicación de Hoteles.com y para restituir nos dejaron hacer el check in anticipadamente. El departamento tiene lo necesario, aunque ciertos muebles, la ropa de cama y toallas estaban viejos. La limpieza del departamento hay que solicitarla cuando se requiere, sin costo. La ubicación es buena porque tiene todo cerca y a la mano. Desde el departamento se pueden captar vistas preciosas del amanecer en Santiago.
Stayed 5 nights in Oct 2019
Response from Administrador on 16 Oct 2019
Gracias por su mensaje, nos permite mejorar. Saludos cordiales,

8/10 Good

Verified traveller

Travelled with family, Business traveller
Disliked: Staff & service
muito bem localizado, mas difícil comunicação referente a troca de toalhas e limpeza
Stayed 7 nights in Sep 2019
Response from Administrador on 2 Oct 2019
Gracias por su respuesta

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Administrador on 2 Oct 2019
Gracias por su respuesta

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendable
Todo muy bien
Stayed 4 nights in Jul 2019
Response from Administrador on 20 Jul 2019
De nada, muy buen viaje. Saludos cordiales,

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendado
Excelente lugar, el único pequeño inconveniente es la calefacción. Pero lo mejor es la atención y calidez de su personal.
Stayed 6 nights in Jun 2019
Response from Administrador on 12 Jul 2019
Muchas gracias por su tiempo. Saludos cordiales,

4/10 Poor

elena

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and noisy room
Very dirty room, and also very very noisy! I found a lot of hairs in the living room and bathroom. Never again in this hotel
Stayed 1 night in Dec 2018