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Reviews of Exmonarca by Design

3.5 out of 5
Exmonarca by Design
Av. Americo Vespucio Norte 22, (Av. Apoquindo-Escuela Militar), Santiago

Reviews

7.4

Good

Rating 10 - Excellent. 45 out of 142 reviews" "
Rating 8 - Good. 50 out of 142 reviews" "
Rating 6 - Okay. 22 out of 142 reviews" "
Rating 4 - Poor. 14 out of 142 reviews" "
Rating 2 - Terrible. 11 out of 142 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Stayed 4 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great deal for an apartment/hotel
Very good stay. It’s a nice small apartment, overall pretty clean no real complaints. Nice people running the operation too, let me store my bags until my flight later that night. Balcony was a nice place to hang out along with the rooftop pool and lounge area. Great deal for the price. Only 15 minute subway ride to downtown.
Stayed 2 nights in Dec 2019

2/10 Terrible

sean

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hated every moment. Not even 2*
This is not 4* seriously. It’s about a 2 star apartment with basically a tiny room and balcony. The staff were hopeless and unhelpful, let’s not working, no cleaning services or tv working or air con/heater. Place is a dump.
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 8 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
I really liked the location. It was great for us, close to the Omnium which was the place that the transportation to go to the mountain was leaving. The apartment itself was really pretty and confortable for us. With great wifi service, TV, and all what necesary in the kitchen. In our 5 night stay, they only came once to clean the room, and actually didn´t seem that clean at all. Despite that, eveything was fine.
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Willie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place
The hotel was nice and the staff was friendly.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Great apartment in a good location in Santiago. The traffic noise was noticeable, yet you are in a city, something to expect. Parking was a challenge for me because my vehicle is tall. A normal car can find paid parking close.
Stayed 1 night in Feb 2019

8/10 Good

Panama, Chiriqui, Panama and Miami, FL

Liked: Cleanliness, property conditions & facilities, room comfort
Check in was a nightmare. The reception people were very unhelpful, to say the least. Until I found the correct office to go to on the second floor, I was given no help at all. Once I finally got to my room it was better than expected after my initial impressions.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Sep 2018

6/10 Okay

Haris

Stayed 2 nights in Jul 2018

6/10 Okay

Verified traveller

Location close to subway, bus stations and Escuela Militar but noisy from the traffic. Apartment was moderately clean, with the exception of the towels. Towels were grey and stained, not sure if they are properly washed.
Stayed 1 night in May 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Can't believe this hotel is shown as a 4 star. It doesn't qualify even for a 2 star -e.g. Towels provided were shabby and with holes, AC leaking water through the floor (and had to change room), extremely noisy, fan in bathroom on at all time, just to list a few.
Stayed 13 nights in Mar 2018

8/10 Good

Verified traveller

Good place to stay for work. Bear everything and overall its an ok hotel. More aparthotel.
Stayed 4 nights in Mar 2018

10/10 Excellent

Fred, Trenton, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
See previous review
No change from yesterday's review. Except toilet needs servicing.
Stayed 1 night in Feb 2018

10/10 Excellent

Fred, Trenton, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My son lives 2 blocks away.
I was here 12 days ago. After 11 days in Patagonia I had no hesitation in booking here again. I got here a day early and had no problems booking the room for two nights. 23rd floor. Great location for me, and good neighborhood.
Stayed 1 night in Feb 2018

10/10 Excellent

Fred, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Low cost, good quality
Chosen for location and price. No problems (except it took a while for hot water to start running in the shower). I have already rebooked for a return visit.
Stayed 1 night in Feb 2018

10/10 Excellent

elk, melbourne, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i had a good time
i had a good time while staying in Santiago, the apartment was at a good location with plenty of options for public transport
Stayed 3 nights in Dec 2017

10/10 Excellent

Lilian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recomend !
Good experience !
Stayed 1 night in Jul 2017

8/10 Good

Sophie, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money, good location too
Not a hotel as such, but has similar facilities and apartments are laid out as hotel rooms with all the usual amenities of a hotel suite which is perfect. It is not easy to find, though, so plan ahead and check map beforehand, especially if you're arriving on the metro because the metro station has several different exits and entrances. My apartment was a one bedroom and in great condition, maid service is every day and they provide continental breakfast for you every day, plus bathroom towels and toiletries as a hotel does. Reception is on 2nd floor, there is a sign on the door. The one problem I did have was that the swimming pool wasn't even open yet, it was in the middle of being renovated and re-decorated, so looked like a building site, it's on the 29th floor at the top. There is a gym open to residents next to the pool area and jacuzzi. The only issue I thought would be a problem with the room was that the building is located by a very busy main road, so the traffic could be a nuisance for anyone who wants quiet during the day, but wear ear plugs and it's not even a problem at all, it calms down by the later evening anyway. There are a few supermarkets very close by, near metro station and several coffee shops and restaurants. I had dinner at the Mizu sushi restaurant right by the entrance to the apartment building and it's really good. I would definitely stay here again next time in Santiago, but hope the pool is all ready to use by then!
Stayed 2 nights in Oct 2017

10/10 Excellent

sam, oklahoma city

Liked: Staff & service, property conditions & facilities, room comfort
Great room
Perfect room for the price. Very clean and plenty of room. But the "Breakfast" is two pieces of toast.
Stayed 1 night in Aug 2017

2/10 Terrible

DeLan, Washington, DC

Disliked: Cleanliness, property conditions & facilities, room comfort
Environmental Concerns
Mold and bacteria were above and around the tub. The furniture was covered with dust. The sheet had a spot on it. One of the staff attempted to clean/clear the mold, but to no effect. The attached photo is after the attempted clearing. I suffer from allergies and a couple other respiratory concerns so I physically and medically could not stay in that apartment. I asked the staff about another apartment, but they stated that they were "going to be fully booked" and would not accommodate a change. I have no direct knowledge on the condition of other units. I had to find another hotel--read, added $700 expense. The apartment offered no refund of all or a significant portion of the pre-paid costs. Never again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment to enjoy your stay in Santiago.
Nice apartment with great views to Santiago (my room was in the 25th floor). The swimming pool at the roof of the hotel (29th floor) was of very good size and with a great view. Very good location (3 min. walk to Metro station). All in all I would say good value for money. The personal of the hotel were very helpful and friendly.

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities, room comfort
Husband and wife week getaway.
Wifi was gone for half a day, but quickly fixed.

10/10 Excellent

Lourdes, Puerto Rico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, great views
Hotel excellent location, close to metro station, apartments pretty well distributed, laundry facilities, nice city views, I didn't use the pool but looks great at 29th floor.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is near to a main Metro station and many bus routes. Thus making easy to travel anywhere in the city.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stay away
This is not a 4 star hotel. It's an apartment block with a caretaker who speaks no English whatsoever. Reception is a counter in entrance for residents. The staff have no interest in helping other than to send you to apartment 203 for the caretaker. Expedia / "hotel" offers buffet breakfast which turned out to be a "continental" breakfast not served on Sundays - same applies to room service - no Sundays. The 250mil milk jug in the fridge was not replaced daily. I placed it on the washing counter and the staff placed it back in the fridge. It was already going off the previous day but apparently they felt I needed to finish the 3 day old milk provided for my cornflakes (have not had them since age 12) before giving me fresh milk. Restaurant on premises means there is a sushi and pizza place outside the block with no relation between them. No wifi available other than in the room. Slow speed only. Contacted Expedia via email to cancel 9 day booking and was met with stoney silence. Still waiting for any reply from Expedia - looking for alternative booking engine. I left after day 4 as it was intolerable.

2/10 Terrible

nelson, NY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
sting bath room. bad location. no parking.
no one know english at the night and weekend. sting bath room. bad location. no parking. very simple fast breafest.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good,
Good experience, good reception, condition aire good,

4/10 Poor

Luis, New Jersey/New York

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stay away
The hotel room was amazing but everything comes with a catch. My 1st impression was amazing, the view of the town and the pool on the 29th floor is amazing. Safe neighborhood but unfortunately when it comes to customer services this place is well below 0. They hit you with hidden fees for drinking the bottle of waters, sodas and eating there Pringles and chips that were in the refrigerator. You would've imagine that was complimentary for the guest. No. They charged me 40$ usd for something that should've been 10-15. Smh. The hotel staff and management were so disrespectful. Will never again stay at the hotel.

6/10 Okay

Gabi, Santiago

Disliked: Cleanliness, staff & service, property conditions & facilities
Apartments for rent w/o a sign outside
The apartments are just a part of a building. Staff is the worst ever. Rude, confronting all the time, not looking to help at all. Booked a room for 3 people, had towels just for one and missing my kid's bed. Had to call 2 times and go personally to the "front desk" (which is just another apartment). They brought me a cot for my kid, which had to be placed in the same room since the living room courtains did not have black out so could not sleep there. The room was filthy, full of dust and fluf on the corner. The bathroom flush was rusted and green... ugly to touch. Since this is an apartment, there is no dining room, breakfast is served on the room. The heated pool was barely warm, not hot at all. The spa was closed. The same parking space was assigned to 2 different people (us and someone else), fortunately we could find another parking slot to solve this situation.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
The worst stay in my life
We arrived late at about 21.00. We were looking for a hotel sign for more than half of an hour, made a few turns using GPS, than parked a car and tried finding the hotel on foot. At the exact address the regular apartment building was located and the concierge told us that the lobby had been located on the 2nd floor. In short: a company bought a few apartments and use them as hotel rooms. Therefore, all advertised, e.g. Swimming pool and other facilities belong to the Apartment building and work during the working time only. After the check in procedure the number of the parking lot was announced. We went back to the car, made another round driving the neighborhood, entered the underground parking lot and found out that the lot was occupied. we left the car on someone's parking lot and had to visit the office once again. One of the receptionist went down to the garage with us, and had the only proposal - to leave our car on the visitors' parking lot right next the garbage. You could imagine the smell in our car in the morning! A few minutes past 23.00 our suitcase and we we in front of the room's door. The card was not able to open the door! One more trip to the office! And the secret was simple: the card works in upside down position only and the just forgot yo tell us about it.! A night was horrible, because of the heavy traffic louds: the building is located on the crossroad of the highly jammed traffic. The area is highly polluted! And to add insult

10/10 Excellent

iamsa

Liked: Cleanliness, staff & service, room comfort
First Time Taken
Pleasant to stay in this hotel. It was nice experience,Friendly staff,cleaned room,high speed internet and good location

8/10 Good

LCS, Belo Horizonte, Brasil

Liked: Cleanliness, property conditions & facilities
Good for the promotional price
The only inconvenient was that it was described as a hotel but it is, indeed, a Flat (Apart Hotel). No reception or lobby. Breakfast, which is included, is left in the room every evening. It was nice, but disappointing when we arrived. Just be advised it is not a hotel. Nice location and view.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable & Conviently Located
The room I stayed in had a fully stocked kitchen (even including a wine cabinet), living room (though rather spartan), and bedroom with master bath, plus a balcony. A large supermarket that met my America standards for quality and cleanliness is located right across the plaza. A subway and bus hub are located 2 blocks away, making it easy to take full advantage of inexpensive transportation options. This is also a very safe neighborhood, with many young professionals running in the evening. Avoid the breakfast option, which consists of bread, processed jams, and cereal brought to your room the day before. Easier and better to get fresh bread at the mini-market within the building. Personal mail boxes are available for long-term visitors. Pool is tiny and requires use of a bathing cap, available at the front desk, which I think is a little gross. I'm looking forward to me next visit there.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
good place to stay
good quality-price apartment hotel. extremely well located.

10/10 Excellent

Robert, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Monarca Hoteles Las Condes
This is a perfect hotel for business people traveling to Santiago and not requiring the full service hotel. It is clean, well run and inexpensive.

10/10 Excellent

German, Lima, Peru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Experience in Monarca Las Condes
Very satisfied during my stay at Monarca, once you know beforehand were to go and the process of check-in, which I got from previous reviews! Clean and confortable studio room with wifi and independent telephone. Very independent for the traveller, good room service, close by you have restaurants, laundry, food store and the metrostation. If you need shopping, then Parque Arauco is 7 minutes away in taxi ($5.00each way) For sure will repeat the stay at Monarca in the future!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Convenient
The hotel is hard to find as it is inside a building with no external signs. Very near to the subway and with restaurants in the building, it is in a good location. Clean rooms, functional kitchen and comfortable bed. Service was extremely limited - this is more an apartment rental than a hotel but a good base if it is what you are looking for and want to be in Las Condes.

8/10 Good

Guillermo, Aruba

Liked: Cleanliness, staff & service, room comfort
It's not exactly a hotel
I searched for a hotel for an overnight stay for a connecting flight. Te hotel looked attractive on the description but on arrival it is not a hotel. It is an apartment renting. So no restaurant, no room service. The offered WiFi was not working and the phone was out of order also. The appartment was very clean, pretty and confortable.

2/10 Terrible

Denis, Brazil

Liked: Room comfort
Disliked: Staff & service
Loud sounds from the traffic jam
This is an apart hotel. Besides that, you can hear the noisy traffic jam with all the ambulance bells and car horns.

4/10 Poor

Robert, Tacoma, WA

Disliked: Cleanliness, property conditions & facilities
Interesting concept, not well executed.
This is not a traditional hotel. It is a Studio/1 bedroom furnished apartment with a view of the city. That is where the niceness of the concept ends. Here are the cons: 1. The Hotels.com ad said Buffet Breakfast, but all I got was a choice of 2 cereals, 2 slices of bread, glass of orange juice and a glass of milk each morning. This was dropped off in the afternoon the day prior. 2. Was in the hotel for 6 nights and the towels were changed twice after I complained 3 times and the room was vacuumed once after I complained 3 times. 3. No room service. Also the carpet was absolutely atrocious. Very very dirty. Looks to have never been cleaned. Like I said, good concept, poorly executed.

6/10 Okay

Anonymous

Liked: Cleanliness, staff & service, room comfort
Santiago
Hotel was an apartment building that rents out vacant rooms. Room was spacious, nice, and view was incredible with great location (walking distance to metro station). Amenities were subpar, for example free breakfast was a bowl of cereal with some yogurt left in the refrigerator.

4/10 Poor

Raul, Fort lauderlale, FL

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel in Santiago Chile
Internet never woked Telephone did not work I reported it to the office but nothing was ever done.

6/10 Okay

Anonymous

Liked: Cleanliness, staff & service, room comfort
Good apart hotel
In this apart hotel, the room was comfortable like a suite of an hotel but cheaper than it. It have a very good heating system. The unique thing: it isn´t possible to black out the room in the morning.

2/10 Terrible

Ariel, Montevideo , Uruguay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not even a hotel
The hotel actually is not a hotel , but an apart hotel. You must go to a small room in the second floor to check-in and they have no idea of what they are doing. The hotel promisse breakfast , but they give you a small slice of bread and cofee. Terrible hotel , don't waste your money. !!!

8/10 Good

Richard, France

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
A" must go to" country in the Americas
Clean, comfortable and at a good location.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good hotel-bed service
Nobody speak english.do not provide dubble brecfast buffet,but we pay for that.

8/10 Good

Agostino, between Italy and Panama country

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
never again in my life there.
very unconfortable and is not an hotel, is a condominium with some appartments by rent.