We stayed here for 5 nights while traveling in SA as tourists. Hotel has 3 on site dining options plus 24 hour room service. There is a spacious lobby bar with an excellent bar tender, Fernando, and ample serving staff. Food was good in all venues that we sampled. There are lots of US business people in and out so many on staff speak English. Concierge staff is very helpful and easy to access. Wifi is excellent, but there is a fee. The hotel has an on-site car service for a fee. We used it many times, and it was excellent. Cars were clean, air conditioned and had competent, knowledgeable drivers. Room was spacious and comfortable. Bathroom was odd. The toilet cubicle had no door so the sink or shower/tub combo were tied up when the toilet was in use.
The housekeeping was the weakest link in our experience. The coffee bar was not serviced during our entire stay. We had to make several calls to get what we needed. there was a daily need to call for a towel or something not properly stocked in room. We did not use spa or business facilities. Overall, we really liked this hotel and would stay again.
Traveller from FL
This family-friendly Santiago hotel is located in the entertainment district, within 1 mi (2 km) of Parque Arauco Mall …More
Firt of all, the booking through Expedia allowed me to reserve and pay at the hotel, which I did! The booking on the website said that the average price per night was US120.00 including WIFI, breakfast and parking. I reserved a king size bed in the city view room.
When I got there, first they said they did not have king size beds available. So they gave me a standard room with double beds, but the view was of the parking lot of the mall. Then, when I checked the price per night, they charged me between USD190.00 and US$210.00 and said that it was price that was fixed for the reservation. If you go again to Expedia, the average price says USD130.00....so what is that?
Nobody honored the price, neither Expedia nor the hotel. Very disappointed on that part.
On the hotel itself, it has a great location, next to the Parque Arauco Mall, the breakfast was very nice and the hotel staff were friendly.
Traveller from Panama
Located in Apoquindo, this hotel is within 1 mi (2 km) of Parque Arauco Mall, KidZania Santiago, and Clinica Alemana. Los …More
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