We stayed here for 5 nights while traveling in SA as tourists. Hotel has 3 on site dining options plus 24 hour room service. There is a spacious lobby bar with an excellent bar tender, Fernando, and ample serving staff. Food was good in all venues that we sampled. There are lots of US business people in and out so many on staff speak English. Concierge staff is very helpful and easy to access. Wifi is excellent, but there is a fee. The hotel has an on-site car service for a fee. We used it many times, and it was excellent. Cars were clean, air conditioned and had competent, knowledgeable drivers. Room was spacious and comfortable. Bathroom was odd. The toilet cubicle had no door so the sink or shower/tub combo were tied up when the toilet was in use.
The housekeeping was the weakest link in our experience. The coffee bar was not serviced during our entire stay. We had to make several calls to get what we needed. there was a daily need to call for a towel or something not properly stocked in room. We did not use spa or business facilities. Overall, we really liked this hotel and would stay again.
Traveller from FL
This family-friendly Santiago hotel is located in the entertainment district, within a 10-minute walk of Parque Arauco Mall …More
The hotel is located in an upscale residential neighborhood directly across the street from a large modern indoor/outdoor shopping mall with numerous restaurants / movies and bowling ! This was extremely convenient -
The area is safe and quiet - HOWEVER - please note that the road directly in front of the hotel is a very busy 4 lane freeway - you get to the mall on an overpass which is easy but the rooms that face that road are noisy - we had to switch from the 9th floor facing the road to a room that faced the back of the hotel which was still spectacular as it looked into the Andes - always request a room that faces the back side off the main road
The buffet is excellent and the beds comfortable - the hotel staff was extremely attentive - the outdoor pool is very quiet and serene -
Good value - amazing views of the Andes and only 15 minutes from downtown Santiago
Located in Las Condes, this luxury hotel is within 1 mi (2 km) of La Parva Ski Resort, Parque Araucano, and Parque Arauco …More
I was very pleased with all aspects of the recent stay before Antarctic cruise. Very effective front desk reception staff especially Mr. Francisco and Mr. Esteban. I was allowed early entry after being up all night on a red-eye 9+ hr. flight from Atlanta. The room was spacious and well equipped except there was no hand held shower head or microwave. Great large screen TV with three English news channels. The hotel is conveniently located attached to a large supermarket and across the street from a large shopping mall. There is a large park nearby. Taxi transfer and luggage storage on check out were easily arranged. Excellent free WiFi in the room and lobby. Breakfast not included.
Traveller from Knoxville, TN
Located in Apoquindo, this hotel is within a 10-minute walk of Parque Arauco Mall and Parque Araucano. La Parva Ski Resort …More
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