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Reviews of Hotel Ismael

3.5 out of 5
Hotel Ismael
Ismael Valdes Vergara 312, Santiago, Region Metropolitana

Reviews

9.2

Wonderful

Rating 10 - Excellent. 201 out of 301 reviews" "
Rating 8 - Good. 82 out of 301 reviews" "
Rating 6 - Okay. 9 out of 301 reviews" "
Rating 4 - Poor. 5 out of 301 reviews" "
Rating 2 - Terrible. 4 out of 301 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Denise

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Our carpet and bathroom floor were not cleaned the whole time we were there (3 nights). Also the used coffee cups and bathroom glass were never replaced. The French balcony door wouldn’t totally close so lots of noise at night (we were facing the front). And the air conditioner went out and was never properly fixed
Stayed 3 nights in Mar 2024

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Arthur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for four nights two months ago at the start of our winter escape to summer and we returned for a night before our flight home. We were greeted like old friends and, once again, enjoyed the rooftop terrace, the great breakfast and the lovely surroundings, touring several nearby sights that we particularly enjoyed or missed the last time. The staff is terrific and we will certainly return.
Stayed 1 night in Mar 2024

8/10 Good

Cornelius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
one of two elevators not working the entire time of my stay,
Stayed 7 nights in Jan 2024

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff convenient for hop bus. English speaking staff. Looked after all our needs.
Stayed 2 nights in Jan 2024

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great desk staff location was excellent, safe neighborhood.
Stayed 1 night in Jan 2024

10/10 Excellent

katharine

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

2/10 Terrible

Roslyn

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was helpful, but couldn't fix the air conditioning
Stayed 4 nights in Jan 2024

10/10 Excellent

David

Stayed 1 night in Jan 2024

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Elena, Jupiter

Stayed 3 nights in Dec 2023

4/10 Poor

David

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The black painted walls are depressing. The carpets are old and filthy. The beds are good. The front desk service was uncertain with regard to whether I paid ahead of time or not.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

2/10 Terrible

Carlos

Business traveller
Disliked: Staff & service
The hotel never returned my security deposit!!!!!!
The hotel did not return my security deposit. This is completely unacceptable.
Stayed 1 night in Oct 2023

8/10 Good

Shalini

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect, staff kind and attentive. My room in particular had seen better days. Very old carpet and a moldy bathroom (shower and light fixtures.) Bedding and towels crisp and clean!
Stayed 1 night in Oct 2023

10/10 Excellent

Jenny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Rooms are quiet and clean. Beds comfy. Perfect for the stay.
Stayed 1 night in Aug 2023
Response from Hotel Ismael on 11 Sept 2023
Dear Guest,Thank you for taking the time to share your wonderful experience at our hotel. We are thrilled to hear that our staff exceeded your expectations and that you found the rooms to be quiet and clean, with comfortable beds. It's reviews like yours that make our day and motivate us to continue delivering excellent service.We look forward to welcoming you back for another perfect stay in the future.

10/10 Excellent

Norman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff made my stay wonderful! everyone was so nice and kind and willing to help... DIEGO was excellent... I would recommend this hotel... Also location was easy to get to historical and touristic sites....
Stayed 5 nights in Jul 2023
Response from Hotel Ismael on 11 Sept 2023
Dear Guest,Thank you so much for taking the time to leave this excellent review. We are thrilled to hear that our staff, especially Diego, made your stay so wonderful. Providing a warm and helpful service is always our aim, and it's rewarding to know that we've met your expectations in this area.We are also delighted that you found our location to be convenient for exploring historical and touristic sites. Your recommendation means a lot to us and confirms the hard work we put into ensuring our guests have a memorable experience.We look forward to welcoming you back soon!

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Diego was extremely helpful in particular.
Stayed 6 nights in Jul 2023
Response from Hotel Ismael on 11 Sept 2023
Dear Guest,Thank you for taking the time to share your positive experience with us. We're delighted to hear that our staff met your expectations, and it's especially rewarding to know that Diego went above and beyond to assist you. His dedication to providing excellent service is one of the many reasons why we pride ourselves on creating memorable experiences for our guests.We look forward to the opportunity of welcoming you back in the near future.

10/10 Excellent

alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and location
Great staff and location.
Stayed 1 night in May 2023

6/10 Okay

Anna-Clara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to some restaurants but that is it.
Room was too cramped…
Stayed 1 night in May 2023

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff particularly Daniela and Kevin were outstanding, pleasant, informative. As was the breakfast and housekeeping staff. There are no soap holders in the shower or sink. Minor point.
Stayed 6 nights in Mar 2023

10/10 Excellent

Verified traveller

We stayed at this hotel at the beginning and end of our trip. On both stays the hotel was clean and the staff were wonderful. Very friendly and helpful. The location was perfect for walking around exploring Santiago.
Stayed 2 nights in Feb 2023

8/10 Good

Vivien, Claremont

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for walking the city and dining options. Friendly staff. Very prompt response to email requests for airport pickup and driver to Valparaiso. Enjoyable breakfast. Phone never did work and ac turned off by itself
Stayed 4 nights in Feb 2023

10/10 Excellent

Yelena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023

8/10 Good

Zee

Liked: Cleanliness, staff & service, room comfort
Great staff
All the staff were fantastic. They were helpful and attended to every need promptly. It is situated close to parks and restaurants. The rooms are fine for the price and the included breakfast was good.
Stayed 5 nights in Feb 2023

8/10 Good

Srinivasan

Travelled with partner
Liked: Staff & service
Although located in a convenient location with walking distance to central part of the city, the rooms were pretty small, and quite dirty carpet. The elevator most of the time had garbage smell. However, the front desk staff were very helpful, the breakfast was excellent.
Stayed 3 nights in Feb 2023

10/10 Excellent

DANE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in room
Stayed 1 night in Feb 2023

10/10 Excellent

leah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEST KEPT SECRET IN SANTIAGO
IT WAS GREAT..... nice small hotel, people coulh not be friendlier ... srevice was great . vry freindly place to stay . THey help me with a tour right from the hotel ....car sevice from hotel to airport was on time . WOULD STAY THERE AGAIN
Stayed 3 nights in Jan 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We truly enjoyed this hotel, recommended to us by a local friend. It was in a great location, and being across the street from the park gave us a beautiful view. The breakfast was so delicious, the selection of fruit was impressive and the service was very, very good.
Stayed 2 nights in Dec 2022

10/10 Excellent

Grzegorz, Shaker Heights

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Helpful staff. Great view from our window. We were checking out early and the staff bagged for us our breakfasts.
Stayed 3 nights in Dec 2022

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved It!!
Wonderful, beyond wonderful. In addition to a very comfortable room.....quiet, nicely designed...the people who work there...J and D....and all the others....including the front desk and cleaning staff....are incredible. Helpful, patient, friendly. And the breakfast was great. And...going out the back exit puts you right on a quiet street leading to the small handicraft market and delicious restaurants. We loved being there!! Thank you, J and D and everyone!!!
Stayed 8 nights in Nov 2022

4/10 Poor

Hannah

Disliked: Property conditions & facilities, room comfort
Given the inferior staff room
Stayed 2 nights at Ismael & was really dissapointed with our room on arrival. Air con didn't work, bathroom fan wouldnt switch off & more. Told next day we were given the staff rooms & not the room we booked despite this being available. But then told we couldn't have our original room as it was booked for the day after we were due to check out. Instead we were moved to another inferior staff room but one that had air con that worked. Staff member back tracked loads after telling us this & said legally the only difference was the fact our room had a balcony. Also said cos we booked through Hotels.com they wouldn't give us any compensation for a room that was shabby and clearly inferior. Hotels.com operator offered us a refund and then they back tracked too, saying it was the hotels issue. Really dissapointing end to our time in Chile. Stay elsewhere as they treat consolidateor bookings as second rate guests
Stayed 2 nights in Nov 2022

8/10 Good

Raymond

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2022

8/10 Good

Paul

Stayed 3 nights in Aug 2022

10/10 Excellent

Nicol

Stayed 1 night in Feb 2022

8/10 Good

Onder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enticing and Charming Boutique Hotel
Great location. Staff very helpful. The breakfast each day very good and the personnel involved with breakfast was super. He explained all the dishes and went out of his way to be sure we had what we wanted at breakfast. A very pleasant stay in a boutique hotel. The atmosphere of the lobby and the breakfast room charming and enticing.
Stayed 2 nights in Mar 2020

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service. Lovely breakfast & very good transfer service to the airport.
Stayed 1 night in Feb 2020
Response from Rodrigo Garay - Reservations Executive. on 9 Mar 2020
Thank yuou so much for choosing our Hotel and staying with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
Excellent place to stay in Santiago. Super friendly staff.
Stayed 3 nights in Jan 2020
Response from Marketing Hotel Plaza San Francisco on 7 Feb 2020
Dear Guest Thank you for taking part of your time to leave us your comment. We are very glad that your experience with us has been totally pleasant and can be enjoyed all our services and quality. Thank you for choosing us we hope you will come back to enjoy our services again. Best Regards.

4/10 Poor

Verified traveller

Don't Book during Chilean protest
Santiago main protests in Chile are right next to the hotel. I was moved to a safer hotel and the hotel closed. Still, don't bother booking until the protests are over.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SM
Brilliantly helpful during our stay at times of civil unrest in Santiago. Reassured with updates and advised so problems in the streets impacted our stay as little as possible. The staff went out of their way to assist and Nothing was too much trouble for them. Highly recommended.
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Stayed 4 nights in Oct 2019

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great hotel
An excellent Hotel with very friendly staff. Walking distance to everywhere around the city. Hotel had a good breakfast and have no problem recommending this hotel.
Stayed 2 nights in Sep 2019

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely boutique hotel
Excellant location as lots to see within walking distance Breakfast lovely with omelettes to order Tea/coffee always available with small biscuits and fruit Quiet spot ! a haven from the traffic and noise of Santiago
Stayed 4 nights in Aug 2019

10/10 Excellent

Frank, California

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good, staff, service, location, cleanness, breakfast, etc. Will come back again.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second stay, still perfect
Staff is very friendly also offering us tips, and telling us to be careful of this and that. Breakfast has plenty of of choices. It is our second stay, but still perfect. Rooms are spacious and also quiet.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well-located boutique hotel
Staff are very friendly, recommending on what's good around the city, but also around the hotel. This hotel is a boutique hotel offering homey feeling. The hotel is well located and offering quiet rooms.
Stayed 1 night in Jun 2019