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Reviews of Hotel Stil Los Gigantes - Adults Only

4 out of 5
Hotel Stil Los Gigantes - Adults Only
Calle Flor de Pascua 8, Los Gigantes, Santiago del Teide, Tenerife

Reviews

9.0

Wonderful

Rating 10 - Excellent. 275 out of 445 reviews" "
Rating 8 - Good. 130 out of 445 reviews" "
Rating 6 - Okay. 24 out of 445 reviews" "
Rating 4 - Poor. 9 out of 445 reviews" "
Rating 2 - Terrible. 7 out of 445 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Larah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Recepción on 10 Apr 2024
Thank you for your comments.Kind Regards

10/10 Excellent

Harvie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from recepcion on 21 Mar 2024
Good morningThank you for the great review! We are delighted that we were able to exceed your expectations and hope you continue to enjoy our service, thank you for trusting us and we look forward to seeing you soon!

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from recepcion on 21 Mar 2024
Good morningThank you for the great review! We are delighted that we were able to exceed your expectations and hope you continue to enjoy our service, thank you for trusting us and we look forward to seeing you soon!

10/10 Excellent

Christopher

Stayed 2 nights in Dec 2023
Response from Recepción on 18 Feb 2024
Good nightI hope you had a good return home and we hope to see you soonThank you for taking your time to rate us.all the best

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Ann-Marie

Stayed 5 nights in Dec 2023
Response from Recepción on 18 Feb 2024
Good nightI hope you had a good return home and we hope to see you soonThank you for taking your time to rate us.all the best

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Nice hotel in good location
Hotel is old, but in good condition. Breakfast are delicious. And views are great.
Stayed 4 nights in Dec 2023

10/10 Excellent

Jens

Stayed 7 nights in Dec 2023

10/10 Excellent

Kien G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Carmen Cathaysa

Stayed 2 nights in Dec 2023

4/10 Poor

Raven

Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from Recepción on 30 Nov 2023
Buenos días Sra Raven. Esperamos que haya disfrutado de su estancia con nosotros y haya tenido un buen viaje de retorno a casa

10/10 Excellent

Piotr

Stayed 5 nights in Nov 2023

10/10 Excellent

Jane

Stayed 5 nights in Oct 2023
Response from Recepción on 12 Nov 2023
Muchas gracias por su valoración tan positiva, esto nos ayuda a seguir creciendo y dando un servicio estupendo.

4/10 Poor

Nikhil

Stayed 1 night in Oct 2023
Response from Recepción on 6 Nov 2023
Good morning, thank you very much for your visit. We hope you had a good trip home.

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with great views. Prices of food and drink very reasonable. Food generally ok, but breakfast was let down by watered down baked beans, and a huge sign warning people not to take food out of the restaurant. Live cooking stations were good and tasty.
Stayed 7 nights in Oct 2023
Response from Recepción on 6 Nov 2023
Good morning, thank you very much for your positive comments :)

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in every respect
Excellent hotel, pool. Quiet, large room with good air conditioning. Great breakfast and evening buffets, and very, very friendly staff. Nothing not to like here.
Stayed 4 nights in Sep 2023
Response from Recepción on 11 Oct 2023
Thank you for your opinion. We hope to see you again soon.Kind Regards

10/10 Excellent

Venetia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Recepción on 11 Oct 2023
Muchas gracias por su puntuación, Venetia.Saludos.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
T
Stayed 6 nights in Aug 2023
Response from Recepción on 19 Sept 2023
Muchas gracias por su puntuación, John. Esperamos verlo pronto de nuevo, un saludo.

6/10 Okay

Raul

Stayed 1 night in Sep 2023
Response from Recepción on 19 Sept 2023
Buenos días Raúl, esperamos que su estancia con nosotros haya sido de su agrado.Un saludo

10/10 Excellent

AMANDA JAYNE

Stayed 7 nights in Aug 2023
Response from Recepción on 12 Nov 2023
Muchas gracias por su valoración, esperamos que su estancia con nosotros haya sido estupenda.Un saludo

10/10 Excellent

Silvia

Stayed 1 night in Aug 2023
Response from Recepción on 30 Aug 2023
Muchas gracias por su puntuación Silvia, esperamos verles pronto de nuevo, un abrazo

8/10 Good

Antonio

Stayed 7 nights in Aug 2023
Response from Recepción on 24 Aug 2023
Muchas gracias por su puntuación. Un saludo.

10/10 Excellent

JILL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Hotel
Amazing we were upgraded to a suite which was fabulous .Lovely comfortable bed everything was great.Breakfast was very good plenty of choice.Restaurant very spacious with great views over the sea..Excellent hotel..Both pools were nice.
Stayed 2 nights in Aug 2023
Response from Recepción on 24 Aug 2023
Good Evening Jill, thank you for your comments and your evaluation about us.Kind Regards

10/10 Excellent

TANIA

Stayed 2 nights in Jul 2023
Response from Recepción on 24 Aug 2023
Muchas gracias por su puntuación Tania, esperamos verle pronto de nuevo

6/10 Okay

Eleanor Katherine

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2023
Response from Recepción on 7 Jul 2023
Thank you for valuing your stay with us.Kind Regards

10/10 Excellent

Bianca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the beach and local restaurant
Stayed 6 nights in Jun 2023
Response from Recepción on 7 Jul 2023
Thank you for vote your experience with us.Kind Regards

8/10 Good

Cyrena

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay. It was peaceful, clean and enjoyed the perks that we received during our stay. Would definitely come again and recommend this to anyone that wants luxury and comfort.
Stayed 3 nights in Jun 2023
Response from Recepción on 26 Jun 2023
Thank you for your opinion, its very important for us. We are delighted that you had a great time with us

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely & relaxed
Lovely hotel friendy staff always there to help & loving the cocktails. Beds lively & comfortable, cleaned every day, towels etc
Stayed 10 nights in Jun 2023
Response from Recepción on 26 Jun 2023
Thank you very much for your opinion about our little paradise. We are delighted you had a great time with us

8/10 Good

Elodie

Stayed 7 nights in Jun 2023
Response from Recepción on 26 Jun 2023
Thank you very much for your assessment Kind Regards

10/10 Excellent

Carmen rosa

Stayed 2 nights in May 2023
Response from Recepción on 1 Jun 2023
Muchas gracias por su puntuación.Esperamos verla pronto de nuevo.

6/10 Okay

Lateefat

Stayed 1 night in May 2023
Response from Recepcion on 2 Jun 2023
Buenos días Gracias por tomar un minuto de su tiempo en compartir con nosotros su experiencia.Esperando que haya tenido un buen regreso a casaEsperamos vernos prontoUn saludo

8/10 Good

Sahdia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, however not much to do close by
Stayed 3 nights in May 2023
Response from Recepcion on 2 Jun 2023
Good morning Thank you for taking a minute of your time to share with us your experience.Hoping you had a safe journey back home.We hope to see you soonBest regards

10/10 Excellent

Rosario

Stayed 1 night in May 2023
Response from Recepcion on 2 Jun 2023
Buenos días Gracias por tomar un minuto de su tiempo en compartir con nosotros su experiencia.Esperando que haya tenido un buen regreso a casaEsperamos vernos prontoUn saludo

10/10 Excellent

Paul

Stayed 1 night in May 2023
Response from Recepcion on 2 Jun 2023
Buenos días Gracias por tomar un minuto de su tiempo en compartir con nosotros su experiencia.Esperando que haya tenido un buen regreso a casaEsperamos vernos prontoUn saludo

10/10 Excellent

LUIS JAVIER

Stayed 2 nights in Apr 2023
Response from Recepcion on 2 Jun 2023
Buenos días Gracias por tomar un minuto de su tiempo en compartir con nosotros su experiencia.Esperando que haya tenido un buen regreso a casaEsperamos vernos prontoUn saludo

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High class hotel in a prime location.
Amazing hotel in a nice reserved area, rooms are luxurourious, restaurant is great food choice is also extraordinary and all high quality, service is professional in all areas and well staffed. I think the original hotel for Gigantes, recently thoroughly refurbished to modern standards, prime location for Los gigantes, a huge complex, pools gardens, sunbathing, performance areas, outside bars tennis courts, they could have got 3 modern hotels on the site. The interior has also gym bar area with huge performance area, upstairs bar with snooker table viewing platform and a museum!
Stayed 7 nights in Apr 2023
Response from Recepcion on 2 Jun 2023
Good morning Thank you for taking a minute of your time to share with us your experience.Hoping you had a safe journey back home.We hope to see you soonBest regards

10/10 Excellent

John

Response from Recepcion on 2 Jun 2023
Good morning Thank you for taking a minute of your time to share with us your experience.Hoping you had a great time back home.We hope to see you soonBest regards

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean view rooms fantastic sea view, very clean everywhere, good sized rooms big bed, two lovely swimming pools. Sadly the one night tried the dinner buffet got a very bad stomach for several days but was assured this is very unusual. Reception gentlemen efficient and courteous, helpful if not smily. No book swap area bit of a shame as other hotels do. And no bar-snack in evening only option is to go out or take the full buffet. However a wide choice of eateries right next to hotel. Hope to return.
Stayed 3 nights in Apr 2023
Response from Recepcion on 2 Jun 2023
Good morning Thank you for taking a minute of your time to share with us your experience.Hoping you had a great time back home.We hope to see you soonBest regards

10/10 Excellent

Hajnalka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, super cool pools with nice views. Friendly, helpful staff. Supermarkets, beach and bus stop close by. They could improve their bar food and drink quality tho.
Stayed 7 nights in Apr 2023
Response from Recepción on 28 Apr 2023
Dear Hajnalka;Thank you very much for your comment and we hope that you enjoyed your stay with us as much as we did having guests like youSee you soonKind Regards

6/10 Okay

Niamh

Liked: Cleanliness, property conditions & facilities, room comfort
Mixed impressions
Arrived on a Sunday which may have been a bad plan. The town of Los Gigantes was exceptionally busy. We pulled up to the hotel barrier multiple times but were ignored. I called the hotel over and over again and they just repeatedly answered and killed the call so that was intensely frustrating. For most of our stay the 'free parking' was completely full as was the overflow carpark on the lower level. It was impossible to park anywhere in the town so we ended up driving around for an hour. When we finally did manage to find parking a the top of the town and walk down to the hotel, they asked us why we didn't honk the horn of the car when we were at the barrier!!! Frustrating and off-putting. The room was very spacious and perfectly clean but the hotel felt like a school canteen. The pool area is beautiful and again immaculate but it certainly didn't feel like a boutique style experience. All in all, I have very mixed impressions of the hotel and couldn't hand on heart recommend it as a luxury experience at all.
Stayed 2 nights in Apr 2023

8/10 Good

Joao

Stayed 2 nights in Apr 2023

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gutes Pauschaltouristenhotel
Gutes Preis-Leistungsverhältnis, schönes Zimmer um Meer, überwiegend sehr freundlicher Service. Das Publikum besteht überwiegend aus Pauschalreisenden, meist älter mit den üblichen Begleiterscheinungen ( vor dem Frühstück Liege am Pool reservieren …). Kann man aber auch lustig finden. Zudem handelt es sich überwiegend um ältere englische Paare, die durchaus angenehm, kultiviert und unterhaltsam sein können. Das Frühstücksbuffet war umfangreich, teils indes von überschaubarer Qualität. Die einzeln verpackten Butter- und Margarinestücke sind „no go“
Stayed 7 nights in Apr 2023
Response from Recepción on 26 Apr 2023
Hello, thank you very much for the comments on your stay. We hope you had a good time and that you visit us again soon.Grüße

10/10 Excellent

Mary

Stayed 6 nights in Apr 2023
Response from Recepcion on 2 Jun 2023
Buenos días Gracias por tomar un minuto de su tiempo en compartir con nosotros su experiencia.Esperando que haya tenido un buen regreso a casaEsperamos vernos prontoUn saludo

2/10 Terrible

Alexander

Disliked: Staff & service, property conditions & facilities
The worst Hotel in Tenerife.
This Hotel is the worst as I've ever stayed in Tenerife over the past 7 years. Starting with the false advertising of a free parking (there is no parking, period) and the room with no working toilet, non-working refrigerator and A/C generating hot air. To make the matters worse, the front desk clerk - Jesus, was very rude, harassing me and demanding a bribe for allowing my female friend to visit me in my room. He even called me in the middle of the night to inquire if my friend was still with me and threatened to charge me 140 euros. During the checkout on the 8th of April, another clerk - Ruben, has continued the harassment, started by his counterpart earlier. He demanded 60 euros and threated to call the Police. Needless to say that I didn't budge and left this Hotel with a bitter feelings of my vacation being ruined. Avoid this Hotel at all costs.
Stayed 2 nights in Apr 2023
Response from Jefe Recepción on 19 Apr 2023
Sr. Alexander.Lamentamos que su experiencia fuese como describe en este medio. Afortunadamente podemos decir que nuestro hotel dispone un altísimo índice de satisfacción de clientes repetitivos debido principalmente a la calidad que se ofrece y a los profesionales que atienden a nuestros huéspedes.Pero centrándonos un poco, podemos indicar que su reserva era de una habitación vista al mar de uso individual.Es España está prohíbo pernoctar en un hotel sin identificarse y sin hacer el Registro de huéspedes de la Policía.También está prohibido pernoctar en un hotel sin pagar por ello, por lo que su "invitada" no cumplía nada de esto, siendo Uds. responsable de ello dado que se alojó en su habitación.Quizás deberíamos haber llamado a la Policía en lugar de pedirle que pagase. – cosa que tampoco hizo.En cuanto al parking, el hotel dispone de un parking limitado y gratuito. Ningún cliente tiene garantizado ni paga por ello, por lo que, si se llena, se debe aparcar fuera.Debido a esto y algunas cosas más, nos sorprende su valoración y comentarios cuando en realidad el maltrato fue percibido por el personal por su parte.

10/10 Excellent

Betty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view and lovely staff! Had an amazing stay here
Stayed 3 nights in Apr 2023
Response from Recepción on 18 Apr 2023
Good afternoonWe hope you had a good homecoming.Thank you for your kind words We hope to see you soon

6/10 Okay

Asker

Stayed 7 nights in Apr 2023
Response from Recepcion on 2 Jun 2023
Buenos días Gracias por tomar un minuto de su tiempo en compartir con nosotros su experiencia.Esperando que haya tenido un buen regreso a casaEsperamos vernos prontoUn saludo

10/10 Excellent

Sirla suat

Stayed 1 night in Apr 2023
Response from Recepción on 13 Apr 2023
Thank you very much for staying with us, as well as for your positive feedback.Kind regards

10/10 Excellent

Yolanda

Stayed 1 night in Apr 2023
Response from Recepción on 13 Apr 2023
Muchas gracias por alojarse con nosotros, y por su evaluación positiva.Saludos

10/10 Excellent

Ricardo

Stayed 2 nights in Apr 2023
Response from Recepción on 13 Apr 2023
Muchas gracias por alojarse con nosotros, y por su evaluación positiva.Saludos

10/10 Excellent

Angel Dario

Stayed 1 night in Apr 2023
Response from Recepción on 4 Apr 2023
Muchas gracias por alojarse con nosotros, y por su evaluación positiva.