Santa Rosa Holidays from £737

Clean and wonderful

Look elsewhere if you need a quiet night's sleep As a light sleeper who needs quiet surroundings to rest, I booked this hotel specifically after reading glowing reviews about how peaceful it was. Unfortunately, my experience was the complete opposite. Upon checking in, we quickly dropped our luggage and rushed out to return our rental car. When we returned and requested a room change, the front desk dismissed us, claiming there were no courtyard-facing rooms left. We figured we would just try to tough it out for one night, but the room we were assigned is located on the ground floor facing a massive six-lane main street. The noise was unbearable. On top of that, we couldn't even open the curtains because pedestrians walk right past the window, leaving zero privacy. After just one hour in the room, the relentless traffic noise gave me a severe headache. I went back to the front desk to ask for a room change again, but this time the staff claimed that I should have reported it immediately upon entering the room instead of after "using" it, so they refused to change it. As a result, I spent a sleepless night tormented by passing vehicles. I have never left a negative review or encountered such a disappointing experience before. I will certainly never stay here again.

Fantastic staff, wonderful quiet location, very elegant and properly furnished suite

Beautiful hotel, great location, nice staff and overall a great hotel. My only wish is that there was room service offered at lunch time too.