Seasonal outdoor pool

Reviews of Best Western Santa Rosa Inn

2.5 out of 5
Best Western Santa Rosa Inn
2491 Historic Route 66, Santa Rosa, NM

Reviews

9.2

Wonderful

Rating 10 - Excellent. 693 out of 1001 reviews" "
Rating 8 - Good. 234 out of 1001 reviews" "
Rating 6 - Okay. 39 out of 1001 reviews" "
Rating 4 - Poor. 20 out of 1001 reviews" "
Rating 2 - Terrible. 15 out of 1001 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Peter, Gallup

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean property excellent beds, quiet they had hot food for breakfast.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 19 Apr 2024
Dear Peter, it's our absolute pleasure to know you loved your stay with us at Best Western. We strive to provide excellent value to our guests through our clean property, cozy beds, quiet ambiance, and delicious breakfast. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Santa Rosa.Best Regards, Guest Experience Team

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful person at check in.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 15 Apr 2024
Dear Terry, thank you so much for that lovely review! We are frankly beyond words when our guests gift us the best rating for our friendly and helpful services. It is a proud moment for our staff to be granted an honest review that brings out their best efforts to ensure excellent hygiene and provide maximum comfort to our customers. We aim to serve customers on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We sincerely hope to host you again on a much-deserved holiday at Best Western Santa Rosa Inn with the finest of our facilities and services!Best Regards, Guest Experience Team

10/10 Excellent

WILTZ M

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean Best Western facility.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 15 Apr 2024
Dear Wiltz, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Best Western guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards, Guest Experience Team

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an older property but clean. Staff is friendly & accommodating. We were traveling from Texas to home in CA after visiting Waco. It was nice to come across this place for a nights rest.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 15 Apr 2024
Dear Joyce, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Best Western guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards, Guest Experience Team

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean, comfortable rooms. Nice hot breakfast. Highly recommended.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 10 Apr 2024
Dear Susan, we are delighted to know that you had an excellent stay with us. Our guest experience is designed so that all aspects of your visit are managed well for outstanding performance. We generously offer our hospitality and care to all our guests, and your review assures us that we have served you to the best of our efforts for your comfort and satisfaction. Let us know the next time you're coming to Santa Rosa so we can deliver an incredible Best Western guest experience!Best Regards, Guest Experience Team

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
The propert is conveniently located. The room was clean and the bed comfortable! Breakfast is s
Stayed 1 night in Apr 2024
Response from Customer Care Team on 9 Apr 2024
Dear Guest, we are thankful for giving our hotel a splendid rating for our convenient location and satisfactory breakfast. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards, Guest Experience Team

6/10 Okay

June

Stayed 1 night in Apr 2024
Response from Customer Care Team on 9 Apr 2024
Dear June, thank you for sharing a positive review of your time with us. The greatest joy of serving our guests is knowing that we provided a premium experience that made them feel comfortable, peaceful, and contended without worrying about any matters of their stay. If you felt that any of our facilities or services were not on par with your expectations, we encourage you to open up and inform us so that we can be better. We know you relished the stay, and we promise to provide you with a supreme guest experience if you swing by next time!Best Regards, Guest Experience Team

10/10 Excellent

Stacy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here several times. So far it never disappoints us.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 4 Apr 2024
Dear Stacy, we are thankful for giving our hotel a splendid rating for our services on all your visits. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards, Guest Experience Team

10/10 Excellent

Delbert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, room was very clean. The whole property looked great and breakfast wasnt just a muffin or gronalo bar.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 14 Mar 2024
Dear Delbert, we are delighted to know that you had an excellent stay with us. Our guest experience is designed so that all aspects of your visit are managed well for outstanding performance. We generously offer our hospitality and care to all our guests, and your review assures us that we have served you to the best of our efforts for your comfort and satisfaction. Let us know the next time you're coming to Santa Rosa so we can deliver an incredible Best Western guest experience!Best Regards, Guest Experience Team

10/10 Excellent

Christopher

Very clean! Great breakfast
Stayed 1 night in Mar 2024
Response from Customer Care Team on 14 Mar 2024
Dear Christopher, it's our absolute pleasure to know you loved your stay with us at the Best Western Santa Rosa Inn. We strive to provide excellent value to our guests through our clean accommodations and top-notch breakfast service. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Santa Rosa.Best Regards, Guest Experience Team

8/10 Good

Fred

Stayed 1 night in Mar 2024
Response from Customer Care Team on 27 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on 7 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

WAYNE

Liked: Cleanliness, staff & service
Its a older motel that has been fixed up a bit. The property and room was clean. I found the bed to be comfortable. It was nice parking in front of your room which made unloading easy. Dinning options in the area are very limited and the restaurants that are there are very busy. So be prepared to wait for a table.
Stayed 1 night in Jan 2024
Response from Customer Care Team on 8 Feb 2024
Dear Wayne, thank you for your feedback regarding your recent stay with us. We are pleased that you found our property clean, our beds comfortable, and our parking situation convenient. We are sorry to hear the limited dining options in the area disappointed you. We hope that no other disturbances hindered your experience with us. Should your adventures bring you back our way, please allow us the opportunity to deliver the exceptional stay you deserve.Best Regards, Guest Experience Team

10/10 Excellent

David

Good location near I 40. Not a lot going on in Santa Rosa but the hotel is fine for an overnight stay.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 5 Feb 2024
Dear David, we are thankful for giving our hotel a splendid rating for our lovely location near the freeway. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards, Guest Experience Team

8/10 Good

Angelica

Stayed 1 night in Feb 2024
Response from Customer Care Team on 20 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on 5 Feb 2024
Dear Jackie, thank you for staying with us and taking the time to review your visit. We intend for our guests to experience bliss and peace and successfully meet their expectations at Best Western Santa Rosa Inn. It was a pleasure to host you as our guest, and it makes us happier to get the best rating for our services. We're delighted to know that you thoroughly enjoyed your stay with us, and we look forward to you revisiting us for a beautiful vacation.Best Regards, Guest Experience Team

6/10 Okay

Rachel

Travelled with family
Liked: Room comfort
Stayed 1 night in Jan 2024
Response from Customer Care Team on 25 Jan 2024
Dear Rachel, thank you for rating your stay at Best Western Santa Rosa Inn. We thrive on customer feedback, so our hotel's value lies in knowing that our guests are genuinely content with our amenities and services. However, we couldn't help but notice that you were not fully satisfied during your stay. It would be helpful if you could let us know which part of your stay was not on par with your expectations. This will only help us grow with the excellence we aim to attain. We'll be sure to make up for any issues and give you a rewarding experience on your next visit!Best Regards, Guest Experience Team

6/10 Okay

Brenda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on 23 Jan 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Stephen, Dolton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice. Room was clean. Check in was easy and fast. Dog relief area is in need.of cleanup, there are bags provided for us dog owners to pick up after their dogs but people are not responsible! This is a guest problem! Expedia needs a way to pay for the pet fee and to notify hotel that they are bringing a pet.
Stayed 1 night in Jan 2024
Response from Customer Care Team on 23 Jan 2024
Dear Stephen, thank you for your positive feedback! We're pleased to hear that you had a pleasant experience, and we appreciate your acknowledgment of our clean rooms and smooth check-in process. We apologize for any inconvenience caused by the unhygienic state of the dog relief area. We have heard your concern about responsible pet ownership; we'll continue to address the shortcomings related to this issue and explore ways to improve the highlighted problems. We hope no other disturbances hindered your experience with us. Please book in advance for your next visit and let us know, for we shall be thrilled to accommodate you with all our facilities running at their best.Best Regards, Guest Experience Team

8/10 Good

Jeff

Travelled with family
Liked: Cleanliness
We weren’t aware this was a motel. We don’t like to stay where the rooms are outside. The price was almost double of what other motels were in the area. Another reason I didn’t think it was a motel. Room was clean which is the most important thing for us. We left early and didn’t eat breakfast there.
Stayed 1 night in Jan 2024
Response from Customer Care Team on 16 Jan 2024
Dear Jeff, thank you for choosing our hotel and sharing your review. We're pleased to hear that the cleanliness of the room met your expectations. We understand your preference for enclosed spaces and apologize for any confusion regarding our motel-style setup. We appreciate your feedback and will work on ensuring that our guests are well-informed about our layout. We hope to have the opportunity to welcome you back and provide a more suitable experience.Best Regards, Guest Experience Team

6/10 Okay

Thomas, Merrimack

Stayed 1 night in Jan 2024
Response from Customer Care Team on 16 Jan 2024
Dear Thomas, thank you for rating your stay at Best Western Santa Rosa Inn. We thrive on customer feedback, so our hotel's value lies in knowing that our guests are genuinely content with our amenities and services. However, we couldn't help but notice that you were not fully satisfied during your stay. It would be helpful if you could let us know which part of your stay was not on par with your expectations. This will only help us grow with the excellence we aim to attain. We'll be sure to make up for any issues and give you a rewarding experience on your next visit!Best Regards, Guest Experience Team

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beds were Amazingly comfortable!!
Stayed 1 night in Jan 2024
Response from Customer Care Team on 16 Jan 2024
Dear Jo, thank you for letting us know you had a great stay at Best Western Santa Rosa Inn. We're glad our cozy beds were perfect for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards, Guest Experience Team

8/10 Good

Diane

Stayed 1 night in Jan 2024
Response from Customer Care Team on 16 Jan 2024
Dear Diane, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Best Western Santa Rosa Inn on your next visit!Best Regards, Guest Experience Team

8/10 Good

Clyde

Travelled with family
Nice place to stay
Stayed 1 night in Jan 2024
Response from Customer Care Team on 9 Jan 2024
Dear Clyde, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Best Western Santa Rosa Inn on your next visit!Best Regards, Guest Experience Team

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hot Breakfast. Better than the average.
Stayed 1 night in Dec 2023
Response from Customer Care Team on 9 Jan 2024
Dear Diane, many thanks for your glowing review of our hotel. At Best Western Santa Rosa Inn, we take great pleasure in making our guests comfortable from the get-go. We are super excited to hear your beautiful praises of our breakfast. Our mission is to deliver immense value to each guest, and it sounds like you had a fantastic experience with us. We are thrilled to host you at our humble establishment and would love to serve you on every trip you take to Santa Rosa!Best Regards, Guest Experience Team

10/10 Excellent

Alejandro

Stayed 1 night in Jan 2024
Response from Customer Care Team on 9 Jan 2024
Dear Alejandro, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Best Western guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards, Guest Experience Team

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lucky to stay here
Great place for a stop over. Always clean and comfy bed.
Stayed 1 night in Dec 2023
Response from Customer Care Team on 1 Jan 2024
Dear Susan, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, comfortable room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and our hospitality. We look forward to serving you an unbeaten Best Western guest experience on your next visit to Santa Rosa.Best Regards, Guest Experience Team

10/10 Excellent

Milos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stopped by for one night during our trip to Colorado. Room was clean and in good condition. Morning breakfast was also pleasant surprise. Staff was very friendly.
Stayed 1 night in Dec 2023
Response from Customer Care Team on 1 Jan 2024
Dear Milos, thank you for letting us know you had a great stay at Best Western Santa Rosa Inn. We're glad our well-maintained accommodations and breakfast options worked out so well for you. Providing excellent facilities and friendly staff services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards, Guest Experience Team

4/10 Poor

YUNPENG

Stayed 1 night in Dec 2023
Response from Customer Care Team on 30 Dec 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

vishal

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property is renovated to give it a new look but the moss smell is very prevalent in rooms. Staff is very friendly. Breakfast is included but its anot a running kitchen. Its a red roof basically. I paid 130 and i found it extremely overpriced.
Stayed 1 night in Dec 2023
Response from Customer Care Team on 1 Jan 2024
Dear Vishal, we apologize for any inconvenience caused by the persistent moss smell in the renovated rooms. Your feedback is important, and we will address this issue to ensure a more pleasant stay for our guests. We appreciate your kind words about our friendly staff and included breakfast. We are let down that your experience at the hotel has left you feeling our services are overpriced. We shall take an in-depth look at our facilities and identify any areas of improvement to deliver the value of an excellent guest experience to our customers. Thank you very much for your review - honest reviews like yours help us improve the quality of service for all of our guests. We hope to take all measures required to rectify the situation and have you back here as a contended guest! Best Regards, Guest Experience Team

6/10 Okay

soe

Stayed 1 night in Dec 2023
Response from Customer Care Team on 26 Dec 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay here after driving over 500 miles from North Texas. The room was clean and well cared for. There are several restaurants close by.
Stayed 1 night in Dec 2023
Response from Customer Care Team on 26 Dec 2023
Dear William, many thanks for your glowing review of our hotel. At Best Western Santa Rosa Inn, we take great pleasure in making our guests comfortable from the get-go. We are super excited to hear your beautiful praises of our hospitality. Our clean, comfy rooms and convenient location make a stay at our hotel a desirable experience, and we could not have been happier to serve you to the best of our efforts. Our mission is to deliver immense value to each guest, and it sounds like you had a fantastic experience with us. We are thrilled to host you at our humble establishment and would love to serve you on every trip you take to Santa Rosa!Best Regards, Guest Experience Team

6/10 Okay

Lenora

Response from Customer Care Team on 11 Jan 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always great each time we stay!
Stayed 1 night in Dec 2023
Response from Customer Care Team on 23 Dec 2023
Dear Guest, we are pleased to learn that you have given us a lovely review of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at Best Western Santa Rosa Inn!Best Regards, Guest Experience Team

8/10 Good

Frederick

Stayed 1 night in Dec 2023
Response from Customer Care Team on 20 Dec 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 Poor

Jeffrey

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Older “motel” property which has been marginally updated. It was clean. However it was a poor value for the price charged for the stay.
Stayed 1 night in Dec 2023
Response from Customer Care Team on 19 Dec 2023
Dear Jeffrey, we appreciate your feedback regarding our property, and we're glad you found it clean. While we are sorry to hear that you were disappointed with our updates and pricing, we assure you we're continuously working on improvements that provide great value and match our rates. Your insights significantly contribute to our efforts. We guarantee to extend our best services and give you a 100% satisfying Best Western experience if you choose to stay with us on your next Santa Rosa trip.Best Regards, Guest Experience Team

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, property conditions & facilities
lovely

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice!
I love it here. Beds are super comfy. Breakfast is decent. People are friendly. Cute little town. Joseph's restaurant was a rip off and had hair in our pizza. Would not recommend visiting while there. Comet II was amazing. Pool is closed during colder months but during summer it is an awesome salt water pool. Nice areas for dogs with bags.
Stayed 1 night in Nov 2023
Response from Customer Care Team on 5 Dec 2023
Dear Nicole, we're thrilled to hear that you loved your stay with us, enjoying the comfy beds, decent breakfast, friendly service, pool facility, and dog-friendly areas. We are sorry to hear about the unfortunate experience at Joseph's restaurant and appreciate your honest feedback. Other than this, we sincerely hope you experienced a comfortable stay and enjoyed the quality of our services. We hope to continue exceeding your expectations in other aspects of your visit and look forward to hosting you again soon.Best Regards, Guest Experience Team

10/10 Excellent

Ashley

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and comfortable. The room was a pet specific room but didn’t smell like a dirty dog. Breakfast was good.
Stayed 1 night in Nov 2023
Response from Customer Care Team on 5 Dec 2023
Dear Ashley, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, comfortable room for our guests, and I'm glad we succeeded in doing this for you. We are pleased that you enjoyed our hospitality, pet-friendly accommodations, and breakfast service. We look forward to serving you an unbeaten Best Western guest experience on your next visit to Santa Rosa.Best Regards, Guest Experience Team

2/10 Terrible

Andrew

Disliked: Property conditions & facilities
The heating / AC unit in our room had all of the functions worn away - making it impossible to control the heat. Also very expensive for the quality of the room. And added pet fees on top of the Expedia price. I would not stay here again.
Stayed 1 night in Nov 2023
Response from Customer Care Team on 30 Nov 2023
Dear Andrew, we apologize for the worn-out heating/AC unit and the additional pet fees. We shall inform our team to look at these matters, implement the required improvements, and ensure your concerns are resolved by your next visit. We are let down that your experience at the hotel has left you feeling our services are overpriced. We shall take an in-depth look at our facilities and identify any areas of improvement to deliver the value of an excellent guest experience to our customers. Thank you very much for your review - honest reviews like yours help us improve the service quality for all our guests. We hope to take all measures required to rectify the situation and have you back here as a contended guest! Best Regards, Guest Experience Team

10/10 Excellent

Bill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and eager to help.
Stayed 1 night in Nov 2023
Response from Customer Care Team on 28 Nov 2023
Hi Bill, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our helpful and efficient services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We prevail to provide services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at Best Western Santa Rosa Inn with the finest of our facilities and resources!Best Regards, Guest Experience Team

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the beds. They are very comfy. They are clean and keep up on area. The food and indoor pool would be nice. When pool was open, we loved that it was salt water.
Stayed 1 night in Nov 2023
Response from Customer Care Team on 28 Nov 2023
Dear Nicole, we are pleased that you thoroughly enjoyed your time at Best Western Santa Rosa Inn. We appreciate you letting us know how satisfied you were with our clean property, comfy beds, and facilities. The greatest joy of serving our guests is knowing that we provide a premium experience that makes them feel comfortable, peaceful, and contended without worrying about any matters of their stay. Thank you for choosing to stay with us and taking the time to share your honest review. We look forward to hosting you for another ultimate guest experience on your next visit to Santa Rosa.Best Regards, Guest Experience Team

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No hallways, park in front of your room.
Stayed 1 night in Nov 2023
Response from Customer Care Team on 23 Nov 2023
Dear Douglas, thank you for choosing to stay with us. We're pleased to offer the convenience of parking in front of your room. If there's anything specific you enjoyed or if there are areas you believe we can improve upon, please feel free to share. Your feedback is important, and we hope to have the pleasure of welcoming you back to our hotel in the future.Best Regards, Guest Experience Team

10/10 Excellent

linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traveling home
Love being able to park right in front of my room. Lady at front desk was very helpful and friendly. Will definitely stay here again
Stayed 1 night in Nov 2023
Response from Customer Care Team on 23 Nov 2023
Dear Linda, it's our absolute pleasure to know you loved your stay with us at Best Western Santa Rosa Inn. We strive to provide excellent value to our guests through our designated parking facility and helpful, friendly staff services. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Santa Rosa.Best Regards, Guest Experience Team

10/10 Excellent

SANDRA

Stayed 1 night in Nov 2023
Response from Customer Care Team on 21 Nov 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Excellent

Gerry

Liked: Staff & service, property conditions & facilities
Very clean
Stayed 1 night in Nov 2023
Response from Customer Care Team on 21 Nov 2023
Dear Gerry, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, comfortable room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and our hospitality. We look forward to serving you an unbeaten Best Western guest experience on your next visit to Santa Rosa.Best Regards, Guest Experience Team

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Care Team on 21 Nov 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Excellent

Ernest

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Santa Rosa is a small town, and the staff represent the best in small town hospitality. Our room was spacious and immaculately clean. We brought our dog and the pet area was convenient and also clean. Breakfast provided an array of choices. We really had a pleasant night at Best Western and would return.
Stayed 1 night in Nov 2023
Response from Customer Care Team on 14 Nov 2023
Dear Ernest, we are delighted to know that you had an excellent stay with us. Our guest experience is designed so that all aspects of your visit are managed well for outstanding performance. We generously offer our hospitality and care to all our guests, and your review assures us that we have served you to the best of our efforts for your comfort and satisfaction. Let us know the next time you're coming to Santa Rosa so we can deliver an incredible Best Western guest experience!Best Regards, Guest Experience Team

10/10 Excellent

Patricia, Bloomington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Loved that I could park right in front of my room. Great breakfast!
Stayed 1 night in Nov 2023
Response from Customer Care Team on 9 Nov 2023
Dear Patricia, we are pleased that you thoroughly enjoyed your time at Best Western Santa Rosa Inn. We appreciate you letting us know how satisfied you were with our accommodations, parking facility, and breakfast. The greatest joy of serving our guests is knowing that we provide a premium experience that makes them feel comfortable, peaceful, and contended without worrying about any matters of their stay. Thank you for choosing to stay with us and taking the time to share your honest review. We look forward to hosting you for another ultimate guest experience on your next visit to Santa Rosa.Best Regards, Guest Experience Team

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love It
Great setup for traveling with dogs. Quiet, comfortable and clean.
Stayed 1 night in Nov 2023
Response from Customer Care Team on 7 Nov 2023
Dear Randy, thank you for letting us know you had a great stay at Best Western Santa Rosa Inn. We're glad our clean, cozy, quiet accommodations and pet-friendly amenities worked out so well for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards, Guest Experience Team