3 outdoor pools, pool loungers

Reviews of Hotel Boutique Casa Carolina

4 out of 5
Hotel Boutique Casa Carolina
Calle 12 # 3-40, Centro Histórico, Santa Marta, Magdalena

Reviews

9.2

Wonderful

Rating 10 - Excellent. 212 out of 301 reviews" "
Rating 8 - Good. 67 out of 301 reviews" "
Rating 6 - Okay. 12 out of 301 reviews" "
Rating 4 - Poor. 3 out of 301 reviews" "
Rating 2 - Terrible. 7 out of 301 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing and super accommodating. Food was fantastic! Rooms were quiet and comfortable. The facilities were great, with just a few minor issues: 1) our bathroom door didn't close completely -- not a deal breaker for us, but for some it may be. 2) our room was missing a smoke detector. 3) the water from the taps isn't drinkable .There is always water (and coffee!) available in the lobby, so not a major issue, but something that needs to be planned for overnight.
Stayed 2 nights in Mar 2024

10/10 Excellent

TOSHIYUKI

Travelled with partner
Liked: Amenities
A very charming and lovely hotel with caring staff. The best in the area!
Stayed 4 nights in Feb 2024

6/10 Okay

Mohammad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though the hotel's nice, the neighborhood feels sketchy and not so safe to wander around. I'd really recommend the hotel beefs up security by getting some guards at the entrance. It's a cool spot, but just be cautious about the area when you stay there."
Stayed 5 nights in Dec 2023

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are only looking for beauty inside and excellent service, this is the hotel, the staff were amazing,food excellent,rooms are clean and pretty .however around they are plenty drug addicts ,homeless,and dirt but it’s close the Bahia and beautiful vintage buildings.
Stayed 4 nights in Nov 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, room comfort
The service is so good here and the food is crazy delicious especially the ceviche. Rooms are ok but a bit outdated so some issues but the staff would fix it quickly. The pools are small but love the rooftop one. Location is right in the perfect spot to walk everywhere but the street is a little sketchy.
Stayed 2 nights in Nov 2023

8/10 Good

Danielle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Space in the room, very clean site, staff were amiable and friendly, multiple pools and sites to chill. Not far from the street with multiple good restaurants, but a bit shaddy area, especially night time--take a taxi. All day coffee and fruits was appreciated. Dinner was good, breakfast ok. Breakfast staff very nice. Massage was very deep tissue, they worked hard 🙂
Stayed 2 nights in Nov 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suite is a great space and the swimming pool is perfect. Good location and great value
Stayed 1 night in Oct 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we checked to the last minute at Casa Carolina we were treated like VIPS. Excellent customer service and superb dining choices. A shout out to José David for helping us with a tour. A big tag k you to all the staff and management for a wonderful stay.
Stayed 2 nights in Oct 2023

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at Hotel Boutique Casa Carolina and the staff is fantastic and friendly. The property has some of the best rooms and overall aesthetics I have ever stayed at in a hotel. Additionally, the breakfast and dinner and bar are all convenient and exceptional.
Stayed 2 nights in Sep 2023
Response from Equipo Casa Carolina on 30 Sept 2023
Apreciado Sr Alejandro, Agradecemos mucho su visita y que haya disfrutado tanto de nuestro hotel.Lo esperamos nuevamente con mucho cariño.Le enviamos un caluroso saludo desde casa!

10/10 Excellent

Warren

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and staff!
Great hotel! Excellent staff and hotel at a reasonable price. The three pools and courtyards are beautiful. Easy walking distance to the Malecon and other places to visit in the city center The neighborhood is relatively safe but can be a littly sketchy at night. From the outside the hotel looks modest but it's beautiful upon entering. Best breakfast I've had in many trips to South America. Highly recommend.
Stayed 3 nights in Sep 2023
Response from Equipo Casa Carolina on 30 Sept 2023
Apreciado Sr. Warren,Mcuhas gracias por visitarnos, nos alegra saber que haya disfrutado tanto de nuestro hotel. Esperamos con muhco cariño que nos visite nuevamente!Lo estaremos esperando.Le enviamos un caluroso saludo desde casa!

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was beautiful
Stayed 1 night in Aug 2023
Response from Team Casa Carolina on 6 Sept 2023
Greetings from Casa Carolina Hotel Boutique.Thank you for your comment!

8/10 Good

Naomi

Stayed 4 nights in Jun 2023

10/10 Excellent

Philippe

Stayed 5 nights in Jun 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Wow, wow, wow!!!! The price was unreal affordable for how nice the place is. Feels like 5 star resort. Rooms are huge clean and modern. The property has 3 pools and a restaurant with amazing food and drink. Staff was great all were 10/10. If I could give this place a higher rating ai would. Please stay here and save your money. It has all you could expect. I was happy I decided on the overnight trip here.
Stayed 1 night in Jun 2023
Response from Dear, Mr. Michael. on 4 Jul 2023
Greetings from the Casa Carolina Team. Thank you very much for your comment, it is gratifying to know his opinion, it was a pleasure serving you, thank you for mentioning his experience with us. We hope you visit us again!

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had and an amazing time , definitely a place I would stay every time I’m in Santa Marta , everything was 5 stars, just know before you go that the neighborhood is a little sketchy at night walkthrough we’ll lit areas!
Stayed 2 nights in May 2023
Response from Dear, Manquera on 4 Jul 2023
Greetings from the Casa Carolina Team. Thank you very much for your comment, it is gratifying to know his opinion, it was a pleasure serving you, thank you for mentioning his experience with us. We hope you visit us again!

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property with great staff
Stayed 5 nights in Apr 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff—friendly and very accommodating. Charming property. Excellent food service. Unique split level room layout—more like a suite
Stayed 7 nights in Apr 2023

8/10 Good

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was good. Good staff members and good service. Unfortunately for us, on our last night there out power went out. We slept with out AC in a stuffy room. When you drive up to the property, you will not be impressed. The streets around the property are not upkept like they are in Parque de Los Novios.
Stayed 4 nights in Mar 2023

10/10 Excellent

Frederic

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing boutique hotel in the heart of the old city in the process of an incredible make over. Worth staying in this fabulous hotel with a lot of charm.
Stayed 1 night in Feb 2023
Response from Dear. Frederic, on 12 Feb 2023
Greetings from the Casa Carolina Team.Thank you very much for your comment, it is gratifying to know his opinion, it was a pleasure serving you, thank you for mentioning his experience with us.We hope you visit us again!

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely property. The staff is excellent and super helpful. The restaurant was the best we had in Santa Marta.
Stayed 5 nights in Jan 2023
Response from Dear. Suzanne on 12 Feb 2023
Greetings from the Casa Carolina Team.Thank you very much for your comment, it fills us with pride to know your opinion and that your stay with us was pleasant.We hope you visit us again!

10/10 Excellent

Robert

10/10 Excellent

Stephen

8/10 Good

Anirban

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just everything was perfect and in great condition. The receptionist Milady was exceptional and helped us immensely.
Stayed 3 nights in Dec 2022

10/10 Excellent

Afsona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it! Took me by surprise and it is beautiful!
Stayed 1 night in Dec 2022
Response from Dear. guest, on 22 Jan 2023
Thank you for your review, this is very important for us!! We were very happy about your visit to Casa Carolina days ago, we hope you come back soon!

10/10 Excellent

Philippe

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 6 nights in Sep 2022

10/10 Excellent

Rishi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place , staff was very nice as well. Pool was beautiful, rooms were nice and clean. I would recommend this hotel to everyone :)
Stayed 4 nights in Sep 2022

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with excellent service in the central area of Santa Marta.
Stayed 3 nights in Jul 2022

10/10 Excellent

Jaime

Stayed 2 nights in Jun 2022

10/10 Excellent

ANTONIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Santa Marta
It was an amazing time we had I would recommend it to anyone. The place was in a great location the staff was friendly the food was great.
Stayed 4 nights in Jun 2022

10/10 Excellent

HERBERT, Guatemala

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, nice staff and the food was incredible!
Stayed 4 nights in Jun 2022

10/10 Excellent

Gerry

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great service / friendly staff / good rooms / great food / wonderful value
Stayed 3 nights in Apr 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and was very friendly!
Stayed 3 nights in Mar 2022

10/10 Excellent

Alberto

Liked: Staff & service, amenities, property conditions & facilities
Excellent place to stay. Very convenient to shopping and restaurants and the staff is great.....
Stayed 1 night in Mar 2022

10/10 Excellent

kaitlin

Stayed 1 night in Feb 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with good breakfast
Great location and good breakfast
Stayed 2 nights in Jan 2022

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous hotel
This is a gorgeous little hotel. The staff were very welcoming and helped me with my bags to my room (there is no lift so be aware of that but many rooms only 1-2 floors up). The room was spacious and quiet. The hotel is a block or two away from the main streets which means it’s is away from the traffic noise which was ideal. It is easy to walk to the water front and the main streets for restaurants and bars. The hotel has strict covid regulations which made me feel safe. Breakfast was included and was really nice. There are a few small pools in the centre of the hotel and one roof top one too. There are also sun beds on the roof if you like to sunbathe.
Stayed 1 night in Jan 2022

10/10 Excellent

Ren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Santa Marta is getting more dangerous with the migrant situation from Venzuela. This property is on the edge of the "tourist" zone. They told us not to go out after 7 pm. Just around the corner, you are in the tourist/market area. I had to get the car from the garage a block away at 5 am to drive back to Cartagena and the hotel worker ran after me to protect me. The hotel is worth staying at. Beautiful. clean, great value.
Stayed 4 nights in Dec 2021

2/10 Terrible

Mohamed

Disliked: Cleanliness, property conditions & facilities
My son and i went to Santa Marta to celebrate my 60th birthday, Casa Carolina located in a very dangerous area, even it's 5 min walking to the club district but after 6pm it's full of robbers, prostitution, gangs and drug dealers, you must take a taxi after 6pm in and out of the hotel, showers was leaking toward the toilet area, very noisy in the early morning because of maintenance, restaurant is ok, receptionist all ok except Stephanie (the Manager), she didn't say the truth and lied that i'm fighting with my son while we were joking, trust me i'm saying the truth and i hate to leave a negative feedback but i'm helping others to be aware, btw, in the club district some organized criminal group inserted (anesthesia) drugs in our drinks without us realizing and we went unconscious for hours, they robbed us of our iphones, apple iwatch, and sneakers, i did file a complaint with the prosecutor's office, stay away from Santa Marta in General!
Stayed 5 nights in Dec 2021

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Santa Marta city Classic
The hotel was very nice, food was good and the service very helpful and accommodating. Everything was clean. Would definitely recommend a massage. Beds were quite firm. No elevator. The first two nights we would have described it as a quiet hotel, which it is. The third night the party noise from around the area could be heard clearly which made it a little hard to get to sleep. The front desk thankfully warned us not to walk in the direction of the port/beach at night which was good advice as when we did go that way in the morning, you could smell urine in the street. Other than that, the location is very convenient to shops, street vendors, restaurants and a beach.
Stayed 3 nights in Nov 2021

8/10 Good

Lance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the pools and the rooms were amazing
Stayed 3 nights in Oct 2021

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Amazing!
Stayed 1 night in Jun 2021

10/10 Excellent

Victoria

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place to stay
The staff was excellent, they were friendly and very helpful providing information on day trips in the area. The food and drinks were outstanding. This was my second time staying here and I will definitely return again. Also, the pool was clean and a great place to escape the heat.
Stayed 3 nights in Jun 2021

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
A very cute hotel. I love the design and the style Present throughout. Many options to eat and shop very close by. Did not like the lack of hot water (sometimes a bit of hot, usually not!)
Stayed 2 nights in Jan 2021

6/10 Okay

PhilJ, Melbourne, Australia

Liked: Staff & service
No elevator to the 3rd floor so had to lug my case up & down 6 flights of stairs.
Stayed 1 night in Feb 2020

2/10 Terrible

Armin, Santa marta

Liked: Cleanliness, amenities
Disliked: Staff & service
No HOT water , I called front desk they said lie to saying it’s normally working they will fix it. First time this has happened they said .We will fix it tomorrow. When your looking at 4 star hotel, hot or even warm water should be very least they can provide. Sadly now in Santa Marta Best Western and same problem no hot or warm water . Front desk saying same thing . Telling me to run water for 5 mins until it’s hot and even tried that . Both hotel continue to lie and say they are going to fix it.
Stayed 1 night in Feb 2020

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a cool hotel. Great ambience, comfy rooms. Great location, friendly staff and delicious food. Would stay here again!
Stayed 1 night in Dec 2019

10/10 Excellent

Johana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Casa Carolina describes itself as a safe boutique hotel in the colonial Santa Marta. Far from the truth. The hotel is in a street that is dangerous to walk even as early as 6:30pm. We were assaulted with a knife for our money. After we informed the hotel personnel , we were told of another couple guest at the hotel that were also assaulted the night before. When the police arrived they told us how that street was not safe because drug dealings. Please share this with posible future clients for this property. We have used Expedia as a secure site to go for information and reservations . Never disappointed, don’t let us down now . Alma Lleras & James Thompson
Stayed 2 nights in Nov 2019
Response from David on 26 Nov 2019
Dear Madam, First and foremost, we were extremely upset and shocked that you were threatened a few blocks from the hotel and robbed of 20 usd. Sadly this does happen from time to time; but it remains extremely rare. We have probably experienced 15-20 incidents in six years, after welcoming more than 20,000 guests. I can only remember one case in which a tourist was hurt, and fortunately it was nothing serious. While we would never claim zero risk, with due care Santa Marta is safer than most places in Latin America, and indeed many parts of Europe / the US. But yes, to put things in context, Colombia remains extremely poor. You no doubt noticed the favelas which line the hilltops as you drive into town. There is also extremely impoverished makeshift housing next to the port, a few hundred metres from the historic centre. You will have seen numerous homeless people on the streets - Colombia has received close to 1.5 million Venezuelan refugees fleeing violence and poverty in recent years. This inevitably puts additional pressure on places like Santa Marta - one of the first towns over the border. During the days you visited Colombia, you were perhaps aware the Government placed riot police and military on the streets all over Colombia due to violent protests, which stretched resources and impeded security nationally. We strive to achieve a balance between not unnecessarily worrying visitors, but also protecting our guests to the utmost of our ability. There is, for example, a large 80cm sign on the door as you leave the hotel which recommends taking a taxi after dark, which you did not. Our reception staff also endeavour to mention this to guests as they leave; and our welcome letter which all guests receive on arrival gives a number of safety tips on valuables, not walking around in unfamiliar areas, and so-on. We agree security is a challenge, it was one of the reasons we founded a neighbourhood watch five years ago, which collaborates with local government, police and the other businesses in the historic centre. The couple you refer to (two gentlemen who walked home well after midnight when the bars had closed) were not assaulted, but robbed like you. Given the time of day - and their admission it was a total mistake to be wandering around instead of taking a 2 usd taxi - we did not feel it was representative; nor appropriate to warn all guests in the vicinity. We have a very different vision of Santa Marta than the one you present, as do the vast majority of visitors who safely enjoy this historic city and it's astonishing surrounding natural beauty. Santa Marta is certainly not as polished as Cartagena but this rustic original charm is what enchants so many. Santa Marta has perfectly restored and maintained the Quinta de San Pedro where Bolivar passed away. In recent years the impressive Customs Museum was fully restored to its original Colonial glory. The library and various other museums boast indigenous treasures and stunning original

2/10 Terrible

Beau

Stayed 4 nights in Nov 2019