Ratings based on 151 verified reviews

4.0 out of 5
84% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

Posted 17-May-2019 on Hotels
Nice place in the middle of everything! Aldo... We love you.
Comment from Hotel Management
29-May-2019 by Marco & Pardis , Hotel Management
WE LOVE YOU TOO ! thank you !!! Marco
4 out of 5
by a verified traveller from Sydney

Hotel Ester in Florence

Posted 22-Dec-2018 on Hotels
Florence is gorgeous at Christmas but very cold. The lights are spectacular and the FLIGHT exhibition makes it even better. Motel Ester had paid parking which is a huge plus but it isn't in an ideal area. The area is congested and run down but is only 10 minutes walk to the centre. The hotel staff were excellent, friendly and welcoming - unlike most Florentine people who are not.
Comment from Hotel Management
25-Dec-2018 by Marco , Hotel Management
Thank you dear guests !
5 out of 5
by a verified traveller

Posted 19-Nov-2018 on Hotels
Great stay - Can't beat the price for location, comfort, security. Marco was very accommodating with regard to adjusting rooms, providing info, offering a.m. food. He stored our luggage on the last day until we were ready to take the train out. The hotel is within walking distance of the train station, bus station, Central Market, ATMs, and countless restaurants. The place was quiet too, although bear in mind that we were there in mid-Nov, so starting to go off-season.
5 out of 5
by a verified traveller

You can’t judge a book by its cover

Posted 21-Sep-2018 on Hotels
The hotel occupies one floor of a four or five storey building. The building exterior is shabby so the very nice, obviously recently renovated room was a relief. Hotel is clean. All the staff we encountered were helpful and spoke English.
Comment from Hotel Management
26-Sep-2018 by Marco , Hotel Management
thank you Angela!! :) Marco
5 out of 5
by a verified traveller

Great location with a lift and aircond

Posted 24-Jun-2018 on Hotels
Lift was a great plus. Perfect location within stone's throw from station. Helpful staff.
Comment from Hotel Management
27-Jun-2018 by Marco , Hotel Management
thank you !
4 out of 5
by a verified traveller

Posted 06-Jun-2018 on Hotels
Very close to the train station. Grocery store almost in front. Downstairs lobby as inviting as a jail in 1930. But hotel reception is okay. I had a very small room that smelled musty. Had to buy an air freshner. No view. Could not reach the hangers in the wardrobe and I am 5'4". Wardrobe felt like it would come apart if I was touching it. There was a safe and a small fridge in the room. Staff was helpful. Coffee not too bad for a vending machine.
Comment from Hotel Management
27-Jun-2018 by Marco , Hotel Management
thank you
4 out of 5
by a verified traveller

Posted 01-Jun-2018 on Hotels
Comment from Hotel Management
27-Jun-2018 by Marco , Hotel Management
thank you
5 out of 5
Recommended
for Everyone
by a verified traveller from Southern California

Debbie and Nancy go to Italy

Posted 26-May-2018
Staff was extremely helpful in orienting us to destinations and routes. They were willing to store our bags as we went on our tour. Room was not overly large, but very comfy. Great location close to the train station. Highly recommend.
Comment from Hotel Management
27-Jun-2018 by Marco , Hotel Management
thank you very much !
4 out of 5
by a verified traveller

Posted 23-May-2018 on Hotels
Comment from Hotel Management
29-May-2018 by Marco , Hotel Management
thank you
4 out of 5
by a verified traveller

Old but good location

Posted 08-Apr-2018 on Hotels
The hotel is just 5mins walking distance from the Firenze Santa Maria station. The sign is on the wall outside a building which houses a few hotels. Just look out for the sign on the wall. The building is old and the room is dated although they have renovated the bathroom. Good size for 3 persons in a triple room and the beds are comfortable. Room is clean. They have a mini cafeteria if you want to have snacks and breakfast can be sent to the room with prior notice. They also have washing machine although we didn’t make use of it. However, for almost €130 (including city tax) per night I would look for a newer hotel
Comment from Hotel Management
10-Apr-2018 by Marco , Hotel Management
1) dear guest , room has been renovated (as the bathroom ) 3 years ago .maybe you get the impression from the building , we are a little hotel , our Hotel starts at second floor , not before . 2) City tax is not part of the price , all hotels have to collect money for the city of Florence , anyway the price changes every day , so maybe if you booked another ( "newer hotel " ) the same day you booked ours you would maybe pay 260 instead , differently , why you didnt ? our rooms are more updated that our pictures online , so i guess there is not space for less than expectations . I am very happy you enjoyed our , position , size , bathroom, beds , service , staff , cleanliness , ..