Ratings based on 272 verified reviews

4.6 out of 5
90% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller from Harrogate

Posted 19 Feb 2020
This was our first visit to Hotel Porto Santa Maria. Excellent position- very good position for the Old Town area & many excellent restaurants. Plenty of sun loungers. Staff were really helpful. Our room was in a lovely position with a terrace with access to the hotel garden & views of the sea beyond. We look forward to our next visit.
Comment from Hotel Management
2 Mar 2020 by Carla Bacanhim, Hotel Management
Dear Guest, We would like to thank you for the time you spent giving us your opinion of your experience at our hotel. We are very pleased to hear that you had a pleasant stay with us. We hope to see you again soon. Best regards, Carla
5 out of 5
by a verified traveller

Posted 25 Jan 2020
We chose this hotel for its excellent situation and the fact that it is adult only. All rooms have a sea view and even though ours was described as partial sea view we were happy with the size and aspect of the balcony. The hotel is very well maintained and has an array of external seating areas poolside, garden or sea view terrace. The indoor pool is a good size. Both indoor and outdoor pools have a jacuzzi. Evening entertainment is varied. Breakfasts were of satisfactory quality and bar meals excellent. Staff were discrete and professional. We are likely to return.
Comment from Hotel Management
27 Jan 2020 by Carla Bacanhim, Hotel Management
Dear Guest, Thank you very much for choosing the Porto Santa Maria hotel for your stay in Madeira. We were very pleased to read your message about our hotel and team. Your comments are very valuable for us and for our future guests. We look forward to having you back again! Yours Truly Carla
5 out of 5
by a verified traveller

Posted 2 Jan 2020
This is an excellent hotel which is located in the premier position for central Funchal. No hills to negotiate and within easy reach of numerous restaurants. The staff throughout the hotel are extremely friendly and nothing is too much trouble in making your stay to be memorable.
Comment from Hotel Management
9 Jan 2020 by Bacanhim, Hotel Management
Dear Guest, We would like to thank you for the time you spent giving us your opinion of your experience at our hotel. We are very pleased to hear that you had a pleasant stay with us. We hope to see you again soon. Best regards, Carla
5 out of 5
by a verified traveller from Hastings

Posted 18 Dec 2019
Very lovely position in Old Town Funchal - overlooking sea snd harbour - great for restaurants
Comment from Hotel Management
23 Dec 2019 by carla bacanhim, Hotel Management
Good afternoon, Thank you for your comments and we hope to be able to see you again in the near future. Regards, Carla
5 out of 5
by a verified traveller from Kent

Posted 17 Nov 2019
Fantastic hotel in all respects. Right on the front away from the main sweep of large Hotels. Couple of minutes walk to all the restaurants and bars in the old town and cable car. First class food and service in line with the 4 star rating. No children under 16 allowed was definitely a big bonus. Lots of different areas to relax in, so it never felt crowded. Along with many others we will most certainly return.
Comment from Hotel Management
19 Nov 2019 by Bacanhim, Hotel Management
Dear Guest, First of all, thank you for choosing our hotel. Your opinion is very important to us - thank you for sharing it. We are very pleased to hear that our hotel and team were able to meet your expectations. We look forward to seeing you again. Regards, Carla
5 out of 5
by a verified traveller

Posted 10 Nov 2019 on Ebookers
Excellent location. Central for everything but remarkably quiet. Spotlessly clean. Great service
Comment from Hotel Management
19 Nov 2019 by Bacanhim, Hotel Management
Good afternoon, Thank you for your comments and we hope to be able to see you again in the near future. Regards, Carla
4 out of 5
by a verified traveller

Posted 5 Nov 2019
Great location with spacious rooms and lovely outdoor area.
Comment from Hotel Management
6 Nov 2019 by Bacanhim, Hotel Management
Good afternoon, Thank you for your comments and we hope to be able to see you again in the near future. Regards, Carla
5 out of 5
by a verified traveller from Portland oregon

Posted 25 Oct 2019
Excellent and highly recommended . Prime location and within walking location to many restaurants. In the historic district.
Comment from Hotel Management
25 Oct 2019 by carla bacanhim, Hotel Management
Dear Guest, Thank you for your choice and for sharing your PortoBay experience with us. All the best! Carla
5 out of 5
by a verified traveller

Posted 19 Oct 2019
All round excellent position superb enjoyed our stay very much
Comment from Hotel Management
25 Oct 2019 by carla bacanhim, Hotel Management
Good afternoon, Thank you for your positive comments. It is always good to see you again. Thank you, Carla
5 out of 5
by a verified traveller

Posted 23 Sep 2019
Really enjoyed our stay here. We had a lovely sea view and the room was comfortable
Comment from Hotel Management
26 Sep 2019 by Carla Bacanhim, Hotel Management
Dear Guest, Thank you very much for your comments. Nothing makes us happier than meeting the expectations of our guests. See you soon at a PortoBay hotel, Carla