Reception

Reviews of San Luca Palace Hotel

4 out of 5
San Luca Palace Hotel
Via San Paolino, 103, Lucca, LU

Reviews

9.6

Exceptional

Rating 10 - Excellent. 258 out of 319 reviews" "
Rating 8 - Good. 49 out of 319 reviews" "
Rating 6 - Okay. 8 out of 319 reviews" "
Rating 4 - Poor. 3 out of 319 reviews" "
Rating 2 - Terrible. 1 out of 319 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect! And private parking E15
Stayed 1 night in Mar 2024

4/10 Poor

Andrea di

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We didn’t have hot water in the room, no soap and we had to ask for towel for the extra guest which I paid extra for. The charge you for everything extra and the service was not quite good.
Stayed 1 night in Mar 2024

10/10 Excellent

John

Just 1 night but very traditional property right in The heart of beautiful city.
Stayed 1 night in Jan 2024

10/10 Excellent

Caren

Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful experience. Like stepping back in time to excellent service Highly recommended this hotel and Lucca
Stayed 1 night in Dec 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in an historic hotel
From check in to check out - it was wonderful. This building dates back to 1514 - yet it has every convenience. The breakfast was also outstanding. It is convenient, and has parking. I would stay again in a minute!
Stayed 1 night in Nov 2023
Response from management on 20 Nov 2023
thank you for wonderful feed back we will share your opinion with the all team.

6/10 Okay

Angel, Trujillo Alto

No air conditioning. We have to open the windows to get some fresh air. This cause mosquitoes in the room!! Not good at all!!
Stayed 1 night in Oct 2023
Response from management on 23 Oct 2023
really sorry to read about air conditioning problem in your room.Hotel hss air conditioning still on. you can regulate the air c. from the room turning the thermostat on minus 1-2-3-4 from the zero point.A.C. can be off if you leave windows open (there is a sensor for the energy saving).Kind Regards

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with excellent staff who were very friendly. Good location close to everything in town. The breakfast was great and they even have bikes for use.
Stayed 2 nights in Sep 2023
Response from management on 11 Oct 2023
thank you sincerely for tremendous feed back!we are happy to have satisfied your Hotel expectations.Hope to welcome in a next occasion and kind Regards

4/10 Poor

thomas

Stayed 2 nights in Oct 2023
Response from management on 20 Nov 2023
thank you for your feed back. we will think how to improve in our daily job and client's experience.

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved this hotel and Lucca! Clean, beautiful, friendly staff, nice breakfast, good location make it a great value. Would definitely stay there again.
Stayed 2 nights in Sep 2023
Response from management on 8 Oct 2023
Thank you so much for wonderful review. We are happy to know that our efforts encountered your expectations.Hope to welcome in a next occasion.

10/10 Excellent

MATTHEW

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A great place for 2 nights in Lucca. Just inside the city walls so easy access. Roberto at reception was so helpful firstly when our allotted parking space wasn’t accessible due to the way other guests had parked and when our departure flight was cancelled. He co tasted the car rental for us and called once we were on the road to let us know he had done so. Service 10/10.
Stayed 2 nights in Sep 2023
Response from management on 8 Oct 2023
Thank you so much for wonderful review. We are happy to know that our efforts encountered your expectations.Hope to welcome in a next occasion.

10/10 Excellent

Jach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is charming, the room is large and the bed is comfortable. The bathroom is large and well appointed. All the physical things are very good, but the real treat of this hotel is the staff: friendly, accommodating, helpful, and thoughtful. We had trouble finding the way into the city of Lucca and Roberto, from the hotel, guided us in and came out to the street to greet us. Wonderful welcome.
Stayed 1 night in Sep 2023
Response from management on 8 Oct 2023
Thank you very much for beautiful feedback.we are very happy about your opinion and especially for the staff.We really hope to welcome in a next occasion.

6/10 Okay

Nic

Stayed 1 night in Jul 2023
Response from management on 2 Sept 2023
Thank you for time spent to give your positive review

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a great location, with excellent staff and service. Thoroughly recommended!
Stayed 1 night in Jul 2023
Response from Management on 30 Jul 2023
Thank you for marvellous review. we will share your opinion with the all staff.Have a great Summer and hope to welcome in a next occasion.

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Management on 18 Jul 2023
thank you very much for splendid feedback. we wish you a great Summer and hope to welcome in a next occasion.

8/10 Good

sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great location, very helpful staff, large comfortable room
Stayed 1 night in Jun 2023
Response from Management on 30 Jun 2023
thank you very much for nice review. we hope to welcome in a next occasion

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service, loved using the bikes, breakfast was great!
Stayed 2 nights in May 2023
Response from Management on 28 May 2023
Thank you very muc for wonderful review. This is the best way to Gratify the all staff.Kind Regards and have a nice Summer

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a great location with friendly, helpful staff
Stayed 4 nights in May 2023
Response from Management on 14 May 2023
thank you for marvellous feedback. We are very happy especially for the positive opinion about our staff.Hope to welcome back in a next occasion and kind regards

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Management on 12 May 2023
thank you so much for very nice review. we are really happy to know that you had a pleasant stay at the San Luca Palace Hotel. Have a great Summer and see you soon.

10/10 Excellent

Margo, Mercer Island

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Management on 26 Mar 2023
thank you very much for wonderful review. your opinion is very important for management and staff.

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing hotel in a very interesting town. Attention to detail was outstanding. Highly recommend.
Stayed 2 nights in Feb 2023
Response from management on 27 Feb 2023
Thank you for marvellous feed back. your opinion let us understand why we choose this beautiful job and stymulate to improve every single day.

10/10 Excellent

Krishan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay. Pre-historic building which leaves a lasting impression. Fantastic staff.
Response from Management on 29 Dec 2022
Thank you so much for marvellous review.this is the perfect booster to let us improve with enthusiams every single day.happy 2023.

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a wonderful place. Had a fantastic 5 days in Lucca. Staff was so helpful, friendly and kind. We'll be back, and recommend to friends.
Stayed 3 nights in Aug 2022
Response from Management on 11 Oct 2022
thank you so much for kind words and marvellous review.that's really the best thank you for the all staff.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nancy
Wonderful hotel! Accommodations were perfect, and location in Lucca is excellent, with anything you need nearby. Hotel staff is excellent, very friendly, most accommodating. I would highly recommend this hotel!
Stayed 1 night in May 2022
Response from Management on 12 Jun 2022
Thank you so much for wonderful feedback. This stimolate us to improve every single day. We hope to welcome in a next occasion and wish you a great Summer

10/10 Excellent

barry

Travelled with family
Liked: Cleanliness, staff & service
The San Luca Palace is always a great place to stay. Warm friendly staff and berry accommodating in every way.
Stayed 2 nights in Oct 2021
Response from MANAGEMENT on 17 Oct 2021
Thank you for your extremely positive review. This is really the best way to motivate management and staff. We hope to welcome you in a next occasion.

6/10 Okay

Michael

Travelled with partner
Disliked: Cleanliness
Nice property , easy parking , great breakfast , location is very walkable inside of the walls . The property was a bit dated , tired and was in need of some TLC , we did have a couple of issues with maintenance that took longer than we would like to try and resolve , bathroom cleanliness was poor especially now with COVID
Stayed 2 nights in Sep 2021
Response from MANAGEMENT on 5 Oct 2021
Thank you for kind review. we are sorry about maintenance and cleanliness. it's unusual in our Hotel to have this kind of complains but we spoke already with the houskeeping. Hope to welcome in a next occasion and receive a better review. Kind regards.

8/10 Good

Franco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from MANAGEMENT on 28 Aug 2021
Thank you for the time spent to give your nice opinion about our Hotel. We hope to welcome in a next occasion without all covid restrictions and give you our best smile without wearing masks

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Great hotel, exceptional staff, lovely room
Stayed 1 night in Aug 2021
Response from MANAGEMENT on 5 Aug 2021
Thank you very much for the very positive opinion. the best thanks is the satisfaction of our guests. Have a great summer and hope to welcome in a next occasion.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was outstanding! The pandemic-related ongoing restrictions have meant that many properties in Italy reduced their standards drastically when it comes to breakfast, appearing to see the required distancing as an opportunity to save money. Not this hotel! Elegant service, extensive menu and a cozy atmosphere made it the best breakfast experience of a two-week tour of Italy. Location is great, inside the walls. Staff was always pleasant and welcoming. Recommended!
Stayed 1 night in Jul 2021
Response from MANAGEMENT on 27 Jul 2021
Thank you very much for the very positive opinion. Your judgment inspires us to improve every single day. Have a Great Summer and hope to welcome you back in a next occasion.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A classic hotel inside the walls of Lucca with everything a pleasant stroll away. The staff was excellent and the rooms had simple elegant decor that reminds one of its name "palace "
Stayed 2 nights in Jun 2021
Response from MANAGEMENT on 28 Jun 2021
Thank you very much for wonderful review. Your opinion is very important for the all staff, especially post Covid. We really hope to welcome you back soon.Kind regards

10/10 Excellent

MR P J LANDY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel perfect family stay
Excellent service the staff were briliant
Stayed 1 night in Aug 2020
Response from management on 4 Sept 2020
Thank you so much for kind words about our Hotel and Staff. Client happy makes us happy too. we really hope to welcome you back in a next occasion. warm regards

10/10 Excellent

james mccrory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from managemet on 11 Aug 2020
thank you so much for kind review. your opinio is very important for us. have a great summer

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from management on 4 Mar 2020
Thank yoy very much for your wonderful review. your opinion is very important for us. Kind Regards.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, room comfort
0vernight in Lucca
Stayed 1 night in Feb 2020
Response from Management on 13 Feb 2020
Thank you very much for time spent to review our Hotel.Your opinion is very important for us and stimulate to improve every single day. kind regards

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Management on 27 Dec 2019
thank you for kind words and wonderful review. Your opinion is very important for us. we wish you a splendid new Year and hope to welcome in a next occasion.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Staff excellent great welcome personally escorted to room Great English
Stayed 2 nights in Oct 2019
Response from management & Staff on 24 Oct 2019
Thank you very much for splendid review. we hope to welcome you for a next stay in our beautiful city.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with excellent location inside Lucca walls. Spacious, well appointed rooms. Very nice buffet breakfast. The staff were very helpful also.
Stayed 1 night in Sep 2019
Response from management on 7 Oct 2019
Thank you very much for kind review. Your opinion is very important for us. We really hope to see you again in the future.

2/10 Terrible

charles

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting
I arrived late printer was not working, I entered the room and the toilet had water all underneath the sink. The covers smelled. Terrible experience, never again will I book a room here. I didn’t tell the front desk it was late I was very tired too deal with issue or to request different room.
Stayed 1 night in Sep 2019
Response from management on 2 Oct 2019
we are really sorry about your unhappy feedback. This situation looks like a bit strange but you will agree with us that a leak under the sink can happen, especially if very late in the night. (the housekeeping make the rooms ready at 2:00 p.m.). if the covers smelled bad you are completely right and we apologize about it. we use a fragrance of Acqua dell'Elba to perfume the rooms and hope was not that perfume to disturb. About printer, we don't understand what has to do with his check-in and asking to change a room it take a minute. we hope to have the possibility to make you change your mind in a next occasion. Kind Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly. Great breakfast. Has gluten free, organic, vegan options.
Stayed 1 night in Sep 2019
Response from management on 5 Sept 2019
Thank you so much. Your opinion is very important for us. we hope to welcome back in a next occasion.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good location 10 within the old city and accessible by the car. Great breakfast. Nice and clean rooms. Comfortable beds. Don't forget to use free bikes to ride around the city
Stayed 1 night in Jul 2019
Response from management on 14 Aug 2019
thank you so much for kind review. we hope to welcome back in a near future. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019
Response from management on 27 Jul 2019
thank you very much for nice review and hope to welcome back in a near future. Kind regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and very nice. A tad hot when we initially got there due to extreme outdoor temperature. Loved the interior decorating in the stairwell. Location of hotel was incredible. Breakfast that was included was also excellent! Highly recommend this hotel. It was just lovely.
Stayed 2 nights in Jul 2019
Response from management on 27 Jul 2019
thank you so much for kind words. your opinion is very important to improve every single day. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from management on 3 Jul 2019
Thank you very much for the nice review. Your opinion is very important for us.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location in Lucca. They had bikes for us to use for a ride around the city walls and it was a great experience for the family.
Stayed 1 night in May 2019
Response from Management on 7 Jun 2019
Thank you very much for kind review. Your opinion is very important for us. We really hope to see you in a next occasion.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Management on 4 Jun 2019
Thank you so much for kind review. We really hope to welcome You back in a next occasion.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Management on 7 May 2019
thank you very much for your review. we really hope to welcome in a next occasion. we will share your feed back with the all staff. Kind Regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is right in town close to many piazzas. Good walk streets and close to the wall for a nice walk.
Stayed 6 nights in Apr 2019
Response from management on 16 Apr 2019
Thank you so much. Your opinion is very important to improve every single day. Kind Regards

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Lucca
Great staff, very helpful and could not be nicer! Welll done
Stayed 3 nights in Nov 2018
Response from The Management on 20 Nov 2018
Thank you for your kind review! We work daily with passion and happiness in order to try to leave you positive memories.

10/10 Excellent

Keath, Brooklyn, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk was immediately friendly, helpful, professional. We were offered bicycles to go around town which made things so much easier. The morning breakfast was great. We had a great time. Thank you San Luca Palace.
Stayed 1 night in Sep 2018
Response from The Management on 20 Nov 2018
Dear Client, We Thank you for kind and positive review. We really hope to welcome you in a next occasion.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT HOTEL IN A GREAT CITY
Excellent...Location, friendliness of the staff, cleanliness and a super breakfast.
Stayed 5 nights in Sep 2018

10/10 Excellent

Sonia, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and bath - excellent helpful staff. I would highly recommend!
Stayed 2 nights in Sep 2018