Lunch and dinner served, international cuisine
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Reviews of BS Capitulaciones

4 out of 5
BS Capitulaciones
Ctra. De Málaga, km 443, Santa Fe, Granada

Reviews

7.4

Good

Rating 10 - Excellent. 27 out of 112 reviews" "
Rating 8 - Good. 44 out of 112 reviews" "
Rating 6 - Okay. 20 out of 112 reviews" "
Rating 4 - Poor. 13 out of 112 reviews" "
Rating 2 - Terrible. 8 out of 112 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

JOSRE

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Not great service
We had a terrible experience from check-in to check-out. The lady at front desk was rude, she almost didn’t say one word. The room AC was not working. I talked with them, they said they can’t fix and also did not have other room. We sleep two night at 90F. The breakfast suppose to open at 08:00 but it still close at 08:30. Lake of professionalism and management
Stayed 2 nights in Oct 2023

6/10 Okay

Joel

Travelled with family
Liked: Staff & service, property conditions & facilities
In room 219 Bathroom smelled of Sewage, no hot water in shower, air conditioning did not work. Hotel is along highway but able to drive into Santa Fe center in 1 minute.
Stayed 1 night in Apr 2023

10/10 Excellent

MOHAMED

Stayed 2 nights in Apr 2023

4/10 Poor

Gregg

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Came in late from flight. At first, staff member for check in was pleasant. After we went to the room there was a staff change. The night desk person was unfriendly and rude. The listing claimed there was air conditioning but it wasn’t working. Desk says after a certain time of year, they switch to heat and if you want air you have to open a window. I explained the window is on a level that someone can walk up to window and climb in and is not safe. He got very annoyed with me and said it is safe. He was very rude about the situation and had no concern that my family did not feel safe. It is not possible to even just turn on fan to circulate air in the room. I do not recommend this hotel mostly for rude service.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to airport
This hotel is a great stop for Granda airport, very close. Modern hotel, clean with nice rooms. Have stayed here twice although this time room was very cold. Free breakfast which was a bonus but i wouldnt recommended the restaurant. A short walk into Santa Fe is a better option.
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all we arrived at the hotel and the receptionists manners were probably the worst I have ever recieved. Was making it hard for me to check in I don't know if it was because I was Gibraltarian or he was just making it difficult. Then he finally checked us in and when we get to the room with our baby and all our luggage l, the room was a mess and had not been cleaned from the last occupants. So we had to go all the way back to reception without any apologies and with a smile on his face he changed us to another room. This room was a lot better but still disappointing with views to the internal of the hotel. Breakfast was not bad. The bread rolls where as hard as a rock the food mostly cold and the coffee was like dirty water. The rest wasn't bad good yoghurts and fruit. The only good thing about the hotel was the free parking but was a disappointing stay.
Stayed 1 night in Aug 2019

8/10 Good

simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
just what we needed
Good hotel, good value, close to the airport - just what we needed
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

10/10 Excellent

KATE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Fantastic overnight stay - so convenient to the airport- 5 stars!!
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The only positive is that it had parking and it was close to the airport. The reception person was nice but the room are old and musty and noisy.
Stayed 1 night in Jun 2019

10/10 Excellent

Nathaniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is kept so clean, kind employees, the rooms are in good shape and beautiful.
Stayed 1 night in May 2019

6/10 Okay

Jian

Liked: Cleanliness
Stayed 2 nights in May 2019

8/10 Good

GAURAV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice parking inside. Close to the airport so overall good choice as there are not any branded hotels around.
Stayed 1 night in Jan 2019

8/10 Good

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient. Suited my needs. Needed a few amenities, ie soap and tissues.
Stayed 1 night in Oct 2018

10/10 Excellent

Neil

Local to Airport
Convenient for airport
Stayed 1 night in Jun 2018

2/10 Terrible

R, Boston

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Rooms were very dirty. Didn’t stay.
Stayed 1 night in Jul 2018

8/10 Good

Pebbles, Boston, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great beds at a cheap price; good for airport
Close to Granada Airport. A little tricky finding the entrance, right off the highway. Beds were extremely comfortable, firm with nice linens-- surprising since the room price was so low. Pleasant, modern decor. Parking was easy and convenient, but the garage lights only stayed on for 30 seconds at a time, leaving us in the dark over and over when we were trying to sort our luggage. I wish there was another shelf in the bathroom for toiletries. Room lighting was too dim for practical purposes, but made for nice atmosphere.
Stayed 1 night in Mar 2018

8/10 Good

Pierre, Montreal Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for few days no micro wave or fridge
Would come back if in town again

8/10 Good

Hector, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convinient
It is located about 9 kilometers from Granada. Within minutes from Granada's Airport. The staff is courteous and very helpful. The hotel was very clean. If I go back to Granada I will not hesitate to stay at this hotel again.

10/10 Excellent

Ashraf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
The reception staff was very nice and helpful specially Miss. rachel and the young man her colleague. They where very professional and welcoming.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended hotel!
Great hotel although I was disappointed with how many extras are now no longer complimentary. Staff are very helpful and friendly and we felt very comfortable here.

6/10 Okay

Grace, Toronto

Good Choice for Traveller's Hotel
The hotel is right on the highway, very near to the airport. Staff were efficient. Room was basic, clean and comfortable.

6/10 Okay

Neil, Baza, Spain

Liked: Cleanliness, property conditions & facilities
Basic hotel, convenient for Granada airport
Room clean and comfortable. Breakfast not good quality and place chaotic with bus trippers. Layout of breakfast facilities added to chaos so people had to keep crossing the room to get to food and then to coffee/tea etc - all in different locations. Quiet rooms at rear of hotel. Covered parking on site and door into hotel.

8/10 Good

C.K., Toronto, ON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel but High Cost Cab Ride From Granada Airport
Absolutely nothing wrong with this hotel. Very clean, nice bar with outdoor patio, staff speaks English and are very courteous. The only problem with this hotel is if you are taking a taxi to for from Granada Airport. The 7 minute ride will cost you at least 20 Euro. For that cost you might as well get a hotel in Granada as the taxi will cost you just as much from there.

6/10 Okay

JOSE ANTONIO

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Buena opción para pasar la noche
Stayed 1 night in Apr 2024

8/10 Good

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alojamiento regular
Stayed 1 night in Mar 2024

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo genial
Stayed 1 night in Feb 2024

8/10 Good

miguel angel gonzalez

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Yeline del carmen

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
El hotel olía mal, tenia el parket levantado y en el baño una loza del suelo partida. No volvería.
Stayed 1 night in Feb 2024

4/10 Poor

José Miguel

Travelled with family and small children
Disliked: Property conditions & facilities
Habitación vieja y anticuada. El agua caliente no funciona bien, la calefacción muy floja, no tiene minibar, lámpara rota y la TV de 24" muy pequeña. Lo mejor el desayuno y el camarero de 10.
Stayed 1 night in Feb 2024

10/10 Excellent

Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Limpio y habitaciones amplias, el personal profesional y muy amable
Stayed 1 night in Jan 2024

8/10 Good

María

Liked: Staff & service
El apartamento estuvo bien, estuvimos 3 noches por un precio bastante económico y no escuchamos ningún ruido desde nuestra habitación
Stayed 3 nights in Jan 2024

4/10 Poor

Juanjo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Alberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel está genial , en una zona industrial frente a la carretera que es lo malo porque se escuchan todos los coches de pasar y eso que era un fin de semana que debe haber menos tráfico
Stayed 1 night in Oct 2023

2/10 Terrible

Miriam

Stayed 1 night in Oct 2023

6/10 Okay

María José

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
La estancia ha sido buena aunque me esperaba el hotel un poquito mejor para ser de cuatro estrellas. Yo cambiaría minimo la grifería y la moqueta de los pasillos porque no solo son antiguas sino q estan desgastadas. Pero vamos q por el precio q pagamos y al ser sábado no estaba mal.
Stayed 1 night in Oct 2023

10/10 Excellent

Gregorio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Brandon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Benito

Disliked: Property conditions & facilities, room comfort
No piso este hotel más en mi vida
El hotel pone 4 estrellas pero una vez que pasas a las plantas de las habitaciones como mucho le doy 2 estrellas. Habitaciones viejas, suelo agrietado,televisión más chica que un monitor de ordenador,no tiene frigorífico,moquetas rotas. Ah no penséis que vais a dormir ya que se escucha un montón el ruido del tráfico... En general una estafa de hotel
Stayed 2 nights in Jun 2023

2/10 Terrible

José Manuel

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Deplorable el estado de abandono. Me extraña que conserve 4 estrellas
Stayed 1 night in Apr 2023

4/10 Poor

David

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Hotel de 4 estrellas que merece 2
No tenían agua caliente en los baños/duchas. La recepción cierra por la noche Personal de la recepción y de la cafetería desaparece y no vuelven en bastante tiempo. Nada aconsejable.
Stayed 1 night in Apr 2023

4/10 Poor

Husnain

Disliked: Amenities, property conditions & facilities
Sono stato li due giorni senza acqua calda ho chiesto al personale e mi ha risposto che la mia camera secondo piano e fa fatica arrivare acqua calda fino li preciso che la struttura ha tre piani. Forse al terzo piano non arriva proprio acqua
Stayed 1 night in Apr 2023

8/10 Good

Sergio

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Alojamiento que no cumple con mi opinión de 4 estrellas. Paredes, moqueta, mobiliario sucio y anticuado. Instalaciones de luz que fallan y parpadean. Eso sí, precio económico para pasar una noche
Stayed 1 night in Apr 2023

2/10 Terrible

Paco

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos tuvieron los 3 días sin agua caliente y uno de ellos ni caliente ni fría. Exigimos una compensación y no hicieron ni caso
Stayed 3 nights in Apr 2023

6/10 Okay

Alfredo

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Situacion buena Sin agua caliente 2 dias
Stayed 3 nights in Apr 2023

6/10 Okay

Berna

Stayed 1 night in Apr 2023

10/10 Excellent

Francisco Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Rafael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo correcto!! Gracias!!
Stayed 1 night in Feb 2020