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Reviews of Hotel Palace Galapagos

3 out of 5
Hotel Palace Galapagos
Petrel 466 and Floereana, Puerto Ayora

Reviews

9.8

Exceptional

Rating 10 - Excellent. 66 out of 78 reviews" "
Rating 8 - Good. 11 out of 78 reviews" "
Rating 6 - Okay. 1 out of 78 reviews" "
Rating 4 - Poor. 0 out of 78 reviews" "
Rating 2 - Terrible. 0 out of 78 reviews" "

9.8/10

Cleanliness

10/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel just 10-15 minutes away from the port and all the shopping and restaurants. The room was very clean and the staff was very attentive. We got complimentary water and coffee in the lobby. The rooms are quiet, have air conditioning and the staff speak English.
Stayed 10 nights in Oct 2023
Response from Palace on 15 Nov 2023
Dear Diana, thank you very much for your kind review. We are glad you enjoyed your stay!Best wishes, your team of Hotel Palace Galapagos

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option
Staff was amazing. Very helpful and wanted to make sure your needs were met. Always hot showers and good working air conditioning. Appreciated the water in the lobby to refill bottles and they even put a jug in each room too. Location was a bit outside the central area but we always walked it, even in dark and it was safe. It was only like a 10 - 15 minute walk. We took a cab from the ferry with our luggage and it was only $2. They booked us a cab to go to the airport ferry for us. Very prompt in responding to emails and I had a lot of questions so very patient too!
Stayed 3 nights in Aug 2023
Response from Team Palace on 18 Aug 2023
Dear Sandra, thank you very much for your kind review. We are glad you enjoyed your stay and would be happy to welcome you back at Hotel Palace Galapagos any time.Best wishes!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very well maintained small and quiet hotel. Super friendly and easily accessible staff.
Stayed 1 night in Jul 2023
Response from Hotel Palace Team on 31 Jul 2023
Dear Michael, thank you very much for your kind review!

10/10 Excellent

Michael

Stayed 1 night in Jul 2023
Response from Team Palace on 19 Aug 2023
GRACIAS

8/10 Good

timothy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to downtown, safe, nice. Best thing is breakfast, Tonia makes it and it's very delicious
Stayed 4 nights in Jun 2023
Response from Team Palace on 9 Jul 2023
Dear Timothy, thank you very much for your review. We are very glad you enjoyed your stay and enjoyed breakfast. Best wishes, your Hotel Palace team

10/10 Excellent

Ganna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast and staff very helpful.
Stayed 3 nights in Jun 2023
Response from Hotel Palace on 17 Jun 2023
Dear Gonna, thank you very much for your kind review. We are very happy to know you liked your stay. All the best, your Palace Galapagos team

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
The hotel is in a nice quiet residential neighborhood, yet very walkable to restaurants and shops. The wifi was fast and dependable. The bed was very comfortable. Air conditioning worked well which was welcome each day after a day out. We chose not to spend the additional $8 a day for breakfast. The room was very clean! The staff was friendly and helpful. The only thing lacking was guidance on places worth visiting while on the island of Santa Cruz, although a recommendation was made by Julio for a travel agent we could contact. Overall, Hotel Palace is a great place to stay.
Stayed 6 nights in May 2023
Response from Palace Galapagos Team on 24 May 2023
Dear Scott. Thank you very much for your kind review. We are happy to know that you enjoyed your stay at Hotel Palace Galapagos!

10/10 Excellent

MERCEDES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room with air con. Staff really helpful. Safe to walk about even at night. In easy walking distance to the town.
Stayed 4 nights in Mar 2023
Response from Palace Team on 25 Mar 2023
Dear Mercedeswas a pleasure have you with us, We hope you and Sofia had a wonderful time in Galapagos!!Greetings!Palace Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel stuff are very friendly and helpful. It has been in short of water for two nights after a hot day (maybe a general issue in the island). They did try to help and provided a small bucket of drinking water for us to clean the face before the water came back in the morning. The hotel is clean and quiet. The breakfast is exceptional.
Stayed 3 nights in Mar 2020
Response from FERNANDO on 18 Mar 2020
Thank you for your comments. We really appreciate your visit, you will be always welcome.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great place to stay, has all the comforts and cleanliness you could hope for! We will for sure come back next time we’re in Santa Cruz.
Stayed 7 nights in Feb 2020
Response from Fernando on 2 Mar 2020
Thank you for your review.

10/10 Excellent

Denise, Fort Myers Florida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jose was excellent, he helped us get taxis, accomodated us for early breakfast, answered numerous questions. We were able to walk to restaurants, but were not in the hustle of the main tourist section. I highly recommend this hotel
Stayed 1 night in Feb 2020
Response from Fernando on 19 Feb 2020
Gracias por su valioso comentario, siempre nos ayudan a mejorar.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a lovely hotel, located close to the Charles Darwin Centre. Jose took great pride in personally serving freshly prepared breakfast to his guests. We could avail of free water in the foyer to refill our bottles. We were not very comfortable with the lack of privacy using the bathroom .... in our room, (Iguana) the bathroom wasn't a separate room to the bedroom
Stayed 3 nights in Jan 2020
Response from Fernando on 2 Feb 2020
Sus comentarios y sugerencias son muy importantes para nosotros y nos ayudan a mejorar. Gracias por dedicar un tiempo a evaluar nuestro servicio.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very well maintained with good service, centrally. It is a few blocks from the Main Street which made for a quiet stay.
Stayed 3 nights in Jan 2020
Response from Jose on 31 Jan 2020
Thank you for your comments.

10/10 Excellent

Robert, Brantford, Ontario

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance, a few blocks, from many very good restaurants and activity centers. Quite neighborhood.
Stayed 7 nights in Jan 2020
Response from FERNANDO on 27 Jan 2020
Gracias por su visita, sus comentarios son muy importantes.

10/10 Excellent

James Allen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great small hotel
The hotel has been remodeled and it is nicely done. Front desk Jose is awesome.
Stayed 4 nights in Dec 2019
Response from FERNANDO on 29 Dec 2019
Thank you so much for your visit, our guests are very important. We are always working for a great experience in GALAPAGOS ISLANDS. Best regards.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We highly recommend staying at this property for the charm, cleanliness, central location and, most importantly, the excellent hospitality. Our visit to Santa Cruz would not have been complete if we stayed anywhere else. Jose Miguel went over-and-beyond to ensure that we had the best possible time: custom-tailoring breakfast time our schedule and dietary needs, offering free bikes to ride around town, calling taxis personally on his WhatsApp. Truly, we are thankful to Jose Miguel and the team at Hotel Palace Galapagos.
Stayed 3 nights in Dec 2019
Response from Fernando on 16 Dec 2019
We really appreciate your comments, thank you so much for your visit.

10/10 Excellent

Jed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A really lovely experience
The hotel is a lovely small hotel, conveniently located and our room was very comfortable. But the best part about the hotel is the wonderful service- from the time we arrived and the way we were warmly greeted we were made to feel special throughout our stay- right until the time we were put into a cab for our trip to the airport. We would highly recommend this hotel.
Stayed 3 nights in Nov 2019
Response from Fernando on 21 Nov 2019
Gracias por visitarnos, estamos muy felices de poder colaborar para que su experiencia en Galapagos sea inolvidable. Apreciamos mucho sus comentarios. Feliz viaje

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2019
Response from Fernando on 30 Oct 2019
Thanks for your time!

10/10 Excellent

Deiadra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Home-Base in the Islands
I like small guest houses because of their attention to personal service and Hotel Palace Galapagos exceeded my expectations in many ways. The BEST breakfast ever -- always fresh, delicious, and beautifully presented. Staff was eager to accommodate any type of food allergy or aversion; in my case, vegan and they made it so easy with several courses every morning. They even made me a breakfast sandwich to take with me when my tour left before the regular breakfast began. My room was impeccably clean and the bed very comfortable. Hotel Palace Galapagos is perfectly located close to shops, restaurants, pier, and Darwin Research Center. All within walking distance. In addition, staff enthusiastically helped arrange ground transportation, tours, and ferry boat tickets; he also recommended wonderful restaurants with several vegan options. Everyone is friendly, attentive, and genuinely helpful. It is a lovely hotel, close to all kinds of activities, situated on a beautiful island with no hawkers. I strongly recommend Hotel Palace Galapagos as home-base in the Islands!
Stayed 4 nights in Oct 2019
Response from Fernando on 30 Oct 2019
Thank you very much for the review, we are always working for a great experience in galapagos.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Fernando on 2 Oct 2019
Thank you for your opinion!

10/10 Excellent

Tom, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner went out of her way to makes us feel welcome. She even presented my wife with a small gift for her birthday. The room was excellent and the breakfast (and breakfast area) were great. While it seemed we were off the beaten path, the major local activities were within 5 to 15 minutes walking. My wife also liked the corner mini-mart for last minute things.
Stayed 2 nights in Sep 2019
Response from Sonia on 16 Sept 2019
We really appreciate your visit to the Galápagos Islands, and we work every day for a best experience for you. Thank you.

10/10 Excellent

Humberto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is not on the shore, but all Puerto Ayora points of interest are at walking distance. On the other hand, the neighborhood is quiet. It is a new hotel with neat facilities. José Miguel is a pleasant staff member who receives his guests with a glass of fruit juice. He is indefatigable meeting the needs of his guests. The cost benefit ratio of the hotel is very attractive. The Internet is not fast, but works for essential things.
Stayed 3 nights in Aug 2019
Response from Fernando on 16 Aug 2019
Thank you Mr. Humberto, we really appreciate your comments. We work to offer the best experience for our guests.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel with Great Service and Location
This was an excellent hotel. The location was walking distance to the main street. The service was excellent, the hotel staff went out of their way with booking tours, information for taxis and other town information, added comfort in our rooms and daily breakfast. Our extended family is from Ecuador and we will stay again at this hotel when we return in the future.
Stayed 5 nights in Jul 2019
Response from Fernando on 28 Jul 2019
Thank you Sandra, we really appreciate your visit. We are always working for a best travel experience. You’ll be welcome. Regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service was provided. We were helped with an excursion to see giant tortoises and also with airport transfer.
Stayed 2 nights in May 2019
Response from Fernando on 4 Jun 2019
We work every single day for a best hotel experience and tourism assistance. Thank you for your preference, we really appreciate your comments.

10/10 Excellent

Verified traveller

Stayed 4 nights in Apr 2019
Response from Fernando on 3 May 2019
Gracias, sus comentarios y calificaciones nos ayudan a ser mejores cada día.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Staff are helpful and friendly. The room is clean but lack of basic facilities such as tea and coffee or a small table to put your tablet. The lightning is also not good as there is no bed side lamps or light switch so you have to get out of bed to switch off the light at night.
Stayed 5 nights in Nov 2018
Response from Sonia on 4 Dec 2018
Thank you for your comments and suggestions. We appreciate the time you take for witting the Feedback.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2018
Response from Sonia on 15 Nov 2018
Thanks

10/10 Excellent

François, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quick 5-10 min walk to the main street. Bicycle rental included in the stay. Staff extremely polite and helpful. Place very clean and quite pretty.
Stayed 3 nights in Jun 2018
Response from Sonia on 8 Oct 2018
Thank you for your visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Att, José on 12 Sept 2018
Thank you for your visit

10/10 Excellent

Jason, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was beautiful and clean with really friendly and helpful staff
Stayed 7 nights in Aug 2018
Response from Sonia on 12 Sept 2018
Thank you for your visit.

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely wonderful people at this hotel!! Room was great except it could have used more hot water. Overall I would definitely go back😁
Stayed 2 nights in Aug 2018
Response from José on 12 Sept 2018
Thank you for your visit and we will work at the hot water pipes.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spent three nights in the hotel. It is a nice hotel in a quite area close to shopping and restaurants. Sonia made breakfast based on our schedule and changed menu everyday. We also get free bikes to ride around. They really tried to make our stay comfortable.
Stayed 3 nights in Jun 2018
Response from Sonia on 12 Jun 2018
Thank you for your visit.

10/10 Excellent

Jim, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Stayed 1 night in May 2018
Response from Sonia on 4 Jun 2018
Thank you for your visit

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lower your expectation, make your stay happier
If you Came at the bad time. Not every was working. For example, no WIFI for the entire 5 days, waited for hot water in the morning and noise and dust from street demolition work. Also, I found their room inventory was not accurate. They claimed that basic rooms were sold out and yet the hotel just had two guests while I was there. I was forced to pay for an upgraded room the last day and yet I could not upgrade room because of the room is next to the street demolition work. I ended up over paying portion of my stay. The hotel is at least 3 or more blocks from every where. If you lower your expectation, it will make your stay a lot happier. The nice and friendly services from Sonia and Jose saved my vacation. They helped me with tours booking. your expectation, it will make your stay a lot happier.
Stayed 1 night in May 2018
Response from Fernando on 26 May 2018
Gracias por sus comentarios estimado Sr. Vincent Tang, Hotel PALACE, recibe de manera positiva toda esta información y nos ayuda a saber en qué podemos ser mejores. No somos perfectos, pero algún día lo seremos. Gracias por visitarnos.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an excellent stay here. The room was spacious and clean. The staff members were friendly and very helpful with recommendations and booking our passage to Isabela island. We were also able to use their bicycles around town, which was nice. The area is quiet but convenient to activities. We highly recommend staying here.
Stayed 2 nights in May 2018
Response from Sonia on 14 May 2018
Dear Guest Thanks for your preference.

10/10 Excellent

Amnon and Ariel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, Very Personal Feel, Super Friendly
Very friendly small hotel run by a family. Rooms are nice and clean. Staff is very helpful. Hotel is walking distance (5 min) from the water and downtown. We recommend to communicate with hotel staff in advance since they can assist you in organizing your day-trips, boats, diving-groups, tour-guides, transportation etc. Sonia, the owner, is available for helping you virtually 24/7: A lovely lady. Highly Recommanded
Stayed 6 nights in Apr 2018
Response from Fernando on 20 Apr 2018
We apreciate so much your review. Thanks for your preference. This is your home away from home.

10/10 Excellent

In Kwon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place for family trip
The hotel manager is so kind and actively helps the guests go around the area. The hotel is very cleanly maintained. The breakfast is awesome, and it is served with local fruits, fruit juice, eggs, and bread. Visitors to Galapagos may have some difficulty touring the area, but she is willing to help them out. For my family, it was a fantastic experience. The location is a bit away from the main street, Charles Darwin Ave, but not that far. I strongly recommend this hotel for family tourists.
Response from Fernando on 5 Apr 2018
The HOTEL PALACE GALAPAGOS team, work every day for a best experience for our guest. You are the most important for us, your satisfaction is our satisfaction. Thank you so much for your preference and you always be welcome to Galápagos Islands.

10/10 Excellent

Jay, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fernando the owner is the best
Fernando, the owner of the hotel, is amazing. He wants you to have an amazing experience. If you are unsure what trip to take or where to go, don't worry. Just take his advice or let him book something for you.
Stayed 4 nights in Dec 2017
Response from Fernando on 5 Jan 2018
Thank you so much for your review! :)

10/10 Excellent

Vincent, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Hotel with Kind and Helpful Host
The Hotel Palace Galapagos was a very comfortable hotel and Fernando, the host, was very kind and helpful. He is highly focused on being helpful and making sure you enjoy your stay. He was willing to provide plenty of advice on the best restaurants, travel agencies and experiences on the islands. He responds rapidly to any needs related to the room and the hotel facilities. I highly recommend visitors stay at this property.
Stayed 7 nights in Nov 2017
Response from Fernando on 5 Dec 2017
All our Guests are very important. Our commitment is to work for you to have the best Galapagos experience. Thank you for choosing us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Had a great stay, Fernando was very helpful and ensured we had a great stay. He helped us organise a day trip and transfer back to the airport.
Stayed 5 nights in Nov 2017
Response from Fernando on 29 Nov 2017
Thanks for your visit!

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, little hotel
Delightful, friendly staff! They were so helpful! I would definitely recommend this hotel. It doesn't have much of a view but it is a quick walk to the main area.
Stayed 6 nights in Sep 2017

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean new hotel with excellent service
Booked this hotel based on previous reviews. It is located a bit away from the waterfront in Puerto Ayora but it is only a 10 minute walk to town. The rooms are very clean with a big lovely bathroom with excellent hot water and water pressure- and a tub. The hotel staff is friendly and helpful and arranged a private tour for us to the highlands at a competitive price. Lovely breakfast. The staff is mostly Spanish speaking so it will be easier if you speak Spanish. Our room faced the street so it was a bit noisy at night with dogs barking from the neighboring homes.
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend 100% without hesitation- service A+++++
The staff (family) make the comfortable and clean hotel a no-brainer for return trips. They go out of their way to help you plan whatever you like. Breakfast is cooked to order. They are 100% professional. One of the best places i've ever stayed, hands down.
Stayed 1 night in Aug 2017
Thank you so much! your reviews are very important to continue working.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! Highly recommend, amazing service!!!
The amazing service provided by Fernando + others was incredible! The breakfast was a full multi-course meal with fruit and eggs/toast. The rooms are clean, and some even have bathtubs- great after a long week of diving. The showers are huge with rain-spout type showerheads... feels luxurious! But don't come for the amenities- come for the incredible service!
Stayed 1 night in Aug 2017
Hotel Palace Galapagos agradece su confianza y sus comentarios nos ayudan a mejorar dia a dia para alcanzar un nivel de satisfacción total con todos nuestros pasajeros.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff goes out of their way to make your stay personal and comfortable.
Stayed 2 nights in Aug 2017
Response from Fernando on 5 Aug 2017
Thank you so much for your opinions.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel close to downtown. The owner very helpful and knowledgeable
Stayed 5 nights in May 2017
Response from Fernando on 5 Jun 2017
Thak you for your visit!

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay
New construction, very clean, custom breakfast, short walk to main street, safe location. Staff (Fernando) very helpful. Used him for booking tours. He is very knowledgeable and made recommendations as to what would be good or not so good for us based upon what we were looking to do.
Stayed 5 nights in May 2017
Dear Joseph Thank you so much for your visit, was a pleasure assist you at the hotel. Your reviews are very important for us.

10/10 Excellent

Mary, Lees Summit, MO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff at a nice hotel
Fernando was such a help to us during our one-night stay at the Palace Hotel. He arranged taxis and an excursion for us, as well as generally helping us know how to get around Puerto Ayora. He also served us a hot breakfast the next morning. The facilities themselves are lovely, with plenty of room, a mini refrigerator stocked with bottles of water, and a separate tub and shower. The bed was a little too firm for my taste, but otherwise this was a perfect place to stay. Highly recommend. The hotel is located a few blocks from the main drag in town, so you can walk to the fish market, docks, restaurants and shopping.
Response from Fernando on 5 Jun 2017
Thank you so much for the review. you and your family will be always welcome. regards

10/10 Excellent

Emily, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing!! Hotel staff went above and beyond to make our trip wonderful. Fantastic place, highly recommend!
Response from Fernando on 21 Apr 2017
Thank you for your visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ample space close to town center
We have stayed in a family suite, two bedrooms and living/kitchen area. Rooms were ample, beds very comfortable. Extreme cleanliness. Amilkar, our host, was extremely helpful and courteous. Was able to help us with travel and sightseeing. He was accommodating our breakfast requests. Price was reasonable, but on the high rend. There is no pool or beach access, but it is close to town center, 10 min walk, on a quiet street. There is no pool, only a small patio. It is a great place to relax after intensive days of boat excursions.
Response from Amilkar on 15 Apr 2017
Thank you so much for your visit. You are always welcome.