Outdoor pool, pool cabanas (surcharge), pool umbrellas

Reviews of Hotel Paradox, Autograph Collection

4 out of 5
Hotel Paradox, Autograph Collection
611 Ocean St, Santa Cruz, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 566 out of 1008 reviews" "
Rating 8 - Good. 224 out of 1008 reviews" "
Rating 6 - Okay. 107 out of 1008 reviews" "
Rating 4 - Poor. 61 out of 1008 reviews" "
Rating 2 - Terrible. 50 out of 1008 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bernardo, El dorado hills

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s clean and location.
Stayed 1 night in Apr 2024

10/10 Excellent

Lenora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay rooms were very clean and the staff was amazing
Stayed 1 night in Apr 2024
Response from HotelMgmt on 22 Apr 2024
Lenora, thank you for the lovely feedback! We're delighted to hear that you had an excellent stay and found our accommodations pristinely comfortable. Everyone at Hotel Paradox Autograph Collection will be thrilled to know they made your visit amazing! We hope to welcome you back soon for another wonderful experience.

8/10 Good

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hotelmgmt on 17 Apr 2024
Thank you for taking the time to rate your stay, Marisa. We are delighted to know you enjoyed your overall experience at our hotel and we eagerly await your next visit.

8/10 Good

Heidi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and Ethan at the front desk was extremely helpful and kind. My kids and I weren’t able to enjoy the pool or spa though due to all the convention people using it. It was very crowded. The food was amazing and our waitress was lovely.
Stayed 1 night in Apr 2024
Response from HotelMgmt on 17 Apr 2024
Thank you, Heidi, for sharing your experience at Hotel Paradox, Autograph Collection. Your kind words about the beauty of our property and the helpfulness of Ethan at the front desk warm our hearts. It is regrettable to hear that your family could not enjoy the pool and spa though. Please accept our apologies for any inconvenience. We are delighted to know the food and service met your expectations. We hope to welcome you back soon for a more tranquil visit from start to finish where you can fully enjoy everything we have to offer.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdoor pool showers and a bathroom near the pool would be very helpful. Loved the decor and rooms were very nice. The wifi was very bad and I often heard people complaining about it.
Stayed 1 night in Apr 2024
Response from HotelMgmt on 12 Apr 2024
It was a pleasure welcoming you to the Hotel Paradox Autograph Collection, Jennifer! We appreciate your top score and helpful feedback about the pool amenities and wifi connectivity. Our team will review your comments internally and we'd love the chance to serve you again soon!

10/10 Excellent

S., Newark

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown Santa Cruz and walkable.
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 12 Apr 2024
We're so glad our convenient location pleased you! Thank you for choosing the Hotel Paradox Autograph Collection. Hopefully, your plans will bring you back soon!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HotelMgmt on 11 Apr 2024
Receiving your top score means a lot to us! Thank you and we hope to see you again soon.

10/10 Excellent

Marianna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A hidden gem in Santa Cruz. Great vibe, great pool, hot tub and restaurant
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 9 Apr 2024
We greatly enjoyed reading that our relaxing ambiance and excellent leisure amenities won you over, Marianna. It is wonderful you found Hotel Paradox, Autograph Collection. We hope to be your top choice the next time you visit Santa Cruz!

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went here for my birthday and it was in a great location, walking distance to downtown restaurants and shops plus had a beautiful pool and spacious hot tub. The staff was all very friendly and the bar/restaurant was quality. Would stay here again
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 9 Apr 2024
Happy belated birthday, Stephanie! We are delighted to learn that the Hotel Paradox, Autograph Collection’s prime location, beautiful pool, and spacious hot tub contributed positively to your celebration. It is heartening to know that the friendliness of the staff and the quality of our on-site dining made your stay more enjoyable. The team here is committed to providing a memorable experience, and your words affirm that commitment. We hope to have the pleasure of welcoming you back for another splendid stay.

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and fabulous hotel!
Stayed 1 night in Mar 2024
Response from HotelMgmt on 9 Apr 2024
We are thrilled to hear that your experience at Hotel Paradox, Autograph Collection was highlighted by our awesome team and the fabulousness of the hotel, Harry. It is always encouraging to know that our efforts to create a welcoming and memorable stay resonate with our guests. Your kind words are greatly appreciated and serve as a wonderful motivator for our team. Looking forward to welcoming you back soon for another exceptional visit!

10/10 Excellent

mandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at other hotels on water for way more money. This hotel was a better price point and nicer.
Stayed 2 nights in Mar 2024
Response from HotelMgmt on 5 Apr 2024
Mandy, we love that our location was ideal and that our competitive rates truly won you over! Thanks for choosing Hotel Paradox, Autograph Collection. Revisit anytime!

6/10 Okay

Inna

Outdated rooms, internet wasn’t working for 2 days
Stayed 1 night in Mar 2024
Response from HotelMgmt on 5 Apr 2024
Inna, we are surprised to read about your experience as we have undergone renovations recently. Please accept our apologies for the difficulty with the internet as well. We will be sure to look into this so it does not occur again. We hope you can return and give us another opportunity to improve your impression. Thank you.

10/10 Excellent

Casandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotelmgmt on 1 Apr 2024
Casandra, nothing pleases us more than knowing you had a great stay! Thank you and we hope you'll join us for another five-star experience soon!

8/10 Good

Brittany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed during spring break for three nights, the Paradox was great! Loved the pool area and hot tub. The location was central and a close drive to the boardwalk and walkable to downtown. The room had good spaces for storage and the beds were comfy.
Stayed 3 nights in Mar 2024
Response from HotelMgmt on 1 Apr 2024
How incredible to know our modern luxuries and unparalleled amenities made your spring break memorable! Thank you for choosing Hotel Paradox, Autograph Collection, Brittany! We hope to host you again in the future!

8/10 Good

Kirsten

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and cool and funky vibe. My only negative feedback is that when we got there they told me that apparently we requested an ADA compliant room (I hadn’t), that they were fully booked and there were no other rooms in the property, so they put us into a shoebox room.
Stayed 1 night in Mar 2024
Response from HotelMgmt on 1 Apr 2024
Kristen, we are excited to read how much you enjoyed our playful and exciting ambiance here at Hotel Paradox, Autograph Collection. However, we regret your room was not what you anticipated. When reservations are not made with us we are not aware of the details prior to guest arrival. Therefore, room types are based on availability. We would love to help you plan your next trip to ensure it is perfect in every way. Until then!

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HotelMgmt on 28 Mar 2024
We're overjoyed to receive your five-star rating! Your satisfaction is our top priority, and it's heartening to know we've succeeded. Thank you for staying with us, and we can't wait to welcome you back for another outstanding experience, Lily!

10/10 Excellent

james

Stayed 1 night in Mar 2024
Response from HotelMgmt on 16 Apr 2024
Receiving your five-stars means a lot to us! Thank you and we hope to see you again soon, James.

8/10 Good

Raina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a staycation for us, celebrating our daughter’s birthday. The lobby and restaurant had a great Santa Cruz vibe.. very stylish and fun. The room was ok, it had a strong bleach smell when we first walked in .. the bedsheets were actually amazing. The pool and hot tub were fun and made us feel like we were in a hip resort far, far away. The hot tub wasn’t very clean, but the really warm pool and fire pit made up for it. Overall it was a great time.
Stayed 1 night in Mar 2024
Response from HotelMgmt on 28 Mar 2024
We are proud you enjoyed our modern yet elegant ambiance here at Hotel, Paradox, Autograph Collection! It was an honor being your choice for your daughter's birthday trip and loved ensuring it was memorable with our stunning accommodations and luxurious leisure amenities. Thank you for offering your helpful feedback about the hot tub so we can enhance this for your next staycation. Until then!

4/10 Poor

daniel

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Hotelmgmt on 26 Mar 2024
Thank you for taking a moment to rate your stay, Daniel. We’re disheartened that you felt your visit deserved two stars and would welcome an opportunity to hear how we can improve.

10/10 Excellent

Ivy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotelmgmt on 26 Mar 2024
Your five-star rating truly brightens our day, Ivy! Please visit us again.

10/10 Excellent

Crysta

Liked: Amenities
I stayed one night at Hotel Paradox and spent my evening just hanging out at the bar. The staff were amazing! The bartenders and servers were all so friendly and accommodating. They really made my evening!
Stayed 1 night in Mar 2024
Response from HotelMgmt on 28 Mar 2024
We are thrilled the laidback vibes and warm hosptiatliy at Solaire Bar enhanced your stay tremendously, Crysta. Thank you for choosing Hotel Paradox, Autograph Collection and for sharing your kind compliments. We hope to host you again, perhaps for a longer trip!

6/10 Okay

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Too busy
Stayed 1 night in Feb 2024
Response from Hotelmgmt on 23 Mar 2024
Thank you, Gary, for taking the time to review your experience with us. We are glad you could visit and enjoy everything we have to offer, but we apologize if our popular location made it busier than you desired. We value your feedback and will discuss this with our Management Team. We hope we will be able to welcome you back in the future and earn another star or two.

10/10 Excellent

Brook

Travelled with family
Liked: Amenities
This is the second time we’ve stayed here and have loved it both times. The heated pool and jacuzzi area is perfect for relaxing and for the kids to play. The food was amazing. Will be back again!
Stayed 2 nights in Mar 2024
Response from Hotelmgmt on 23 Mar 2024
Having the largest outdoor pool in Santa Cruz certainly is special and we love being able to offer that for our valued guests. It is heartwarming to know it enhanced your stay tremendously along with our delicious dishes from Solaire. All of us at Hotel Paradox Autograph Collection will be eagerly awaiting your next trip!

10/10 Excellent

Shalini

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotelmgmt on 19 Mar 2024
Your five-stars mean the world to us, Shalini! Thank you and we're excited for the opportunity to host you again.

10/10 Excellent

Lauchlin

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 1 night in Mar 2024
Response from HotelMgmt on 21 Mar 2024
Lauchlin, we are so happy you could join us at Hotel Paradox Autograph Collection and indulge in our luxuries and comforts! Hopefully, you can revisit for another perfect hospitality experience soon. Thank you!

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
I was a bit disappointed to get out, charge for parking as no one told us there was a fee, but just asked us if we needed a parking pass.
Stayed 1 night in Mar 2024
Response from HotelMgmt on 21 Mar 2024
Thank you for choosing our property, Stacey, and for your review. We are pleased your stay was worthy of a perfect score, but we regret any pertinent information was missed when planning your trip. We do share our parking rates on our third-party site under "Property Amenities" so be sure to reference that in the future. Hopefully, you will still choose us whenever you are back in the area!

10/10 Excellent

Shasta

Stayed 1 night in Mar 2024
Response from Hotelmgmt on 6 Apr 2024
Receiving your five-stars means a lot to us, Shasta! Thank you and we hope to see you again soon.

10/10 Excellent

Federica

Great property, very friendly staff
Stayed 1 night in Mar 2024
Response from HotelMgmt on 18 Mar 2024
We always enjoy hearing from our guests and appreciate you highlighting our incredible team here at Hotel Paradox Autograph Collection! It would be our pleasure to host you again, Federica, and hope it can be soon.

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, nice lobby/bar/restaurant, good food, clean, modern room, although a bit small
Stayed 2 nights in Mar 2024
Response from HotelMgmt on 14 Mar 2024
We are happy our upscale urban design left a positive impression and that our fantastic on-site amenities further enhanced your stay at Hotel Paradox Autograph Collection. Solaire Restaurant + Bar will relish reading how much you enjoyed their atmosphere and menu! Thank you for all of your amazing feedback, Tim. We hope you will return for another perfect hospitality experience soon!

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HotelMgmt on 14 Mar 2024
Receiving your five-stars means a lot to us! Thank you and we hope to see you again soon, Joshua.

10/10 Excellent

Craig

Stayed 1 night in Mar 2024
Response from Hotelmgmt on 31 Mar 2024
Thank you for your five-stars. We look forward to your return and hope it's soon, Craig!

8/10 Good

jeremy

Stayed 1 night in Mar 2024
Response from HotelMgmt on 14 Mar 2024
Thank you for your 4-star rating! We're thrilled you enjoyed your stay and are curious about how we can make it a 5-star experience next time. Looking forward to welcoming you back, Jeremy.

10/10 Excellent

Lowell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from HotelMgmt on 14 Mar 2024
We're overjoyed to receive your five-star rating! Your satisfaction is our top priority, and it's heartening to know we've succeeded. Thank you for staying with us, and we can't wait to welcome you back for another outstanding experience, Lowell.

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was excellent and the interior of the hotel was a nice decor
Stayed 1 night in Mar 2024
Response from Melissa on 4 Mar 2024
Thank you for your review, Scott!

10/10 Excellent

Lacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the food, drinks, pool, hot tub, and games. The room walls are very thin and you can hear conversations in the next room. We decided not to care 😂
Stayed 1 night in Feb 2024
Response from Melissa on 4 Mar 2024
Lacey, thank you for your review and your ability to enjoy life! We appreciate you!

8/10 Good

Kristina, Santa Cruz

Liked: Cleanliness, staff & service, property conditions & facilities
The 25$ per day parking fee
Stayed 3 nights in Feb 2024

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice staff, clean, quiet, safe. Highly recommend! Plan to stay in the future!
Stayed 1 night in Feb 2024
Response from Melissa on 4 Mar 2024
Elizabeth, we're thrilled to hear that you'll be visiting us again!

10/10 Excellent

ruth

Travelled with partner
Liked: Amenities
Love the personality of these Autograph collection properties, each one unique and cool. This had a an eclectic Santa Cruz and redwoods vibe, that really offered a sense of place. Each of the staff we encountered were friendly and helpful, special shout out to Kelly our waitress at the restaurant! Great food fabulous service, a very well-maintained environment. We will be back.
Stayed 1 night in Feb 2024

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly enjoyed my 3 night stay. Every employee I encountered treated me like their best customer. The food and beverages were amazing! Room was clean, modern and comfortable. Definitely recommend above all others in the area.
Stayed 3 nights in Feb 2024
Response from Melissa on 22 Feb 2024
Your feedback means the world to us! Thank you, Steven!

10/10 Excellent

trina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite being in a close location to downtown and Boardwalk, when at the property you’re surrounded by trees and feel isolated from all that. The restaurant had great food and service. We love that it is pet and family friendly. We are already planning a trip to come back.
Stayed 2 nights in Feb 2024

4/10 Poor

daryl

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, amenities
I liked the openness of the space and layout. I did really enjoy the condition and size of the room. The tv remote/ buttons was very sticky and dirty. There was not a robe or slippers in the room you needed to ask for a set. The alarm clock was also broken and not working. There was a hole in the wall that had not been repaired yet. The bathroom also didn’t have a lot of space to hang wet towels/clothing after using the pool to dry. The staff really do make this place they are always smiling and ready to help. It’s was really just the conditions I experienced I did not expect.
Stayed 2 nights in Feb 2024

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness
We paid for a king room and got a queen bed. When we requested room service they didn’t give us clean water glasses. Staff was nice, property was cool, but some things were poorly maintained. Cabanas are charged, parking $25 night, you can’t bring your own snacks or drinks to the pool. The lobby was very cool with comfortable seating.
Stayed 2 nights in Feb 2024

8/10 Good

Daniel, Raleigh

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Oscar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is really nice and very welcoming!
Stayed 1 night in Feb 2024

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ALL staff were super nice, helpful, courteous and just great!! HIGHLY recommend this property!
Stayed 3 nights in Feb 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

patty

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, very helpful, greeting with a smile, lobby had an area for playing, relaxing, access to bathroom. There was a fix up on rooms unfortunately but they took care of us. Food and service was great! The only downside of this hotel were the toilets in the rooms. When you flush them, they make a lot of noise! Other than that, I will definitely be coming back here again!
Stayed 1 night in Feb 2024