Ratings based on 1,122 Verified Reviews

3.9 out of 5
76% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from las Vegad

Great view!

Posted 27-Dec-2016
The hotel looks like it has been recently remodeled: great decore and comfy bed. The view from the upper lobby is fantastic.
2out of 5
by A verified traveller from Washington

Old property not kept up

Posted 06-Dec-2016
Pros: Location, location, location! Beautiful setting amongst old growth forest.
Cons: Better linens, care taken to ensure the rooms are functional, maybe putting a working thermostat in the room.
Location: Its Santa Cruz! Beaches, aquariums, museums, and the entire Santa Cruz thing!
From the bed linens that would not stay on the bed to a screen door mounted backwards so it could only be opened from the outside (someone "corrected" this by tearing a hole in the screen so you could reach the latch) our stay at this formerly first class resort was a disappointment. The bones of a great resort are still there, so I am hopeful they can return to their previous level. I will not waste my money there again, so will likely not see it myself.
5out of 5
Recommended
for Everyone
by A verified traveller from Boston

Fabulous central lovation

Posted 02-Dec-2016
Loved the location of this hotel. We were 10-15 mins from everything we wanted to do! The drive up is gorgeous and the facility itself is lovely. Breakfast buffet is killer and the bar staff at night can't be beat!
2out of 5
by A verified traveller from US

Needs to go a little farther for the price.

Posted 29-Nov-2016
I really needed to get some work done and relax but the wifi connection was terrible. When I mentioned this they said they would reset the router but that never happened. Ended up having to drive to Santa Cruz and sit in a cafe to get work done. Not acceptable for a "luxury" hotel.
5out of 5
Recommended
for Everyone
by A verified traveller from US

Resort with a natural feel

Posted 28-Nov-2016
We booked this resort because of it's views and central location. We were pleasantly surprised with the natural look and feel of this resort (some resorts can be overly landscaped so that they start to look and feel more like an amusement park than anything native to the area). We were very happy with the views from the main building amd enjoyed walking the resort's trail. I highly recommend walking through the eucalyptus forest on the resort's grounds, it looks and smells amazing!
3out of 5
by A verified traveller from US

Great Location - deceiving web site

Posted 27-Nov-2016
Pros: The trees.
Cons: Update interior.
Location: It's SANTA CRUZ!
The hotel staff were great. Very friendly and accommodating. The web site is a little deceiving in that it looks super close to the ocean and beach. It's not. You can see the ocean from the restaurant balcony and the view is great. The fire pits were never lit :( I know Santa Cruz and there are far better places to stay at lower prices. Thanksgiving dinner was pretty good, but waaaaaaaaay over priced. Very disappointmented.
3out of 5
by A verified traveller

Posted 25-Nov-2016 on Hotels
Same story every time I stay here. Rooms are dingy. The recenclty remodeled but did not do a good job. The rooms are awkwardly laid out and the remodel feels cheap. The grounds here are beautiful however. The reason we keep going back are because they are pet friendly and because we love the area.
3out of 5
by A verified traveller

Exclusive & Amenities but disappointing shower.

Posted 21-Nov-2016 on Hotels
The property itself seems nice and exclusive but when we showed up at 11pm we had to park a long way away from our room and walk through the dark back to our room. The shower was dated and lukewarm which was super disappointing for my wife who needed some real comfort on our way to a doctor's appointment. They waved the $35 resort fee but it would have been better to have a good experience in the first place.
4out of 5
by A verified traveller

Beautiful place

Posted 19-Nov-2016 on Hotels
Enjoyed the Spa. Excellent Massage Therapists. Restaurants and Lounge not as much..
3out of 5
by A verified traveller

Please let people check in on time

Posted 14-Nov-2016
Pros: I liked the location of this resort. Close from the boardwalk and downtown Santa Cruz.
Cons: The food at the restaurant was terrible. $20-$30 plate food taste like shopital food but a lot worst than that. I would never eat at this restaurant. Not worth the money and time. Other than food everything else were ok.
Location: You can uber to downtown
Comment from Hotel Management
18-Nov-2016 by Kevin, Hotel Management
Thanks for the kind words on the property and team. We will definitely follow up with staff on the food quality. If possible could you reach out in person, would love to know which outlet you dined to better direct our recovery efforts. All the best, Kevin Kevin L. Herbst | General Manager