Ratings based on 1,141 Verified Reviews

3.9 out of 5
76% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from San Jose, CA

Spring Break

Posted 17-Apr-2017
Pros: Beautiful location, clean rooms, nice restaurant and spa.
Cons: Better response to emails to the spa.
Location: Santa Cruz beach and boardwalk just minutes away.
I picked this spot so my daughter and I could have some quality time during her spring break. The rooms are recently renovated and very nice. The location is peaceful, you feel like you're up in the mountains but actually just minutes away from the beach and boardwalk. The main building/lobby/restaurant is very nice and has some beautiful views. The spa is clean and relaxing. Our first night was pretty bad with some noisy people out in the hallway, in the morning I asked to be moved to another room, the issue was addressed immediately and I got a new room. I was disappointed when my email requesting more info on spa treatments, specifically a package special was never answered. I ended up booking only a couple of facials.
2 out of 5
by A verified traveller

Nowhere near beach.

Posted 16-Apr-2017
If you're looking for a suped up overpriced dorm room this is the place. Not my idea of a spa or hotel. parking was bad, walked forever. Should be a $59 price tag. I would then be impressed.
4 out of 5
Recommended
for Everyone
by A verified traveller

Heater didn't work and we froze!

Posted 15-Apr-2017
This is a nice hotel but they need to do some maintenance. The heater in our room was broken and it was really cold so we basically were freezing. The room itself was very nice and large. Like that it had a mini fridge. Staff was nice and helpful. Just needs some maintenance work on their heating. When you only stay two days, you don't have time to wait for someone to fix a major system.
2 out of 5
by A verified traveller

This hotel has seen better days.

Posted 20-Mar-2017
Pros: Parking was close, wi-fi was free, staff was very responsive, room was large
Cons: Room layout...put some type of desk, table, large side table...somewhere to let things. Think about the room layout - where do you plug in the coffee?
Location: Location was great - in the woods, tennis courts, pool...just a bit run down. LOTS to do nearby!
The staff are nice (all in their 20's), but you get a feel like you're at camp instead of a four-star hotel. The beds were okay for one night, but by the third night I could barely turn my head. If I had paid rates for a 2 or 3 star I wouldn't complain, but definitely not high end or luxury. For example - we asked if there was a room with desk (since there were no surfaces to set anything down in the room (wine barrel for side table, thin sofa table for TV, small 1' X 2' table by a chair...that's it) - anyway they brought us an OLD, stained, duck-taped wooden table with metal legs. They had to make another trip when we asked for a chair. So weird.
4 out of 5
Recommended
for Everyone
by A verified traveller from Burlingame, CA

Beautiful spot in a forest of trees.

Posted 06-Mar-2017
Cons: King bedded room is really small.
Location: Fifteen minutes from the Boardwalk in Santa Cruz. For a family, this is a good spot.
Layout of the resort is a little awkward in that it is so spread out. Room was comfortable and large but the heating was slow to warm up. Staff was great. Food, not so great. I would recommend it, though, with some reservations.
5 out of 5
by Sue

This traveller left a rating score only Posted 21-Feb-2017 on Hotels
5 out of 5
by C

Excellent Santa Cruz Hotel for a wedding!

Posted 20-Feb-2017 on Hotels
Great place for a wedding or special event. Angela, Event coordinator is awesome!
5 out of 5
by Dorothy

This traveller left a rating score only Posted 14-Feb-2017 on Hotels
4 out of 5
by Dan

Fun and relaxing getaway

Posted 06-Feb-2017 on Hotels
I thought the experience was very good from beginning to end. Very friendly staff and a great place to just relax and forget about your worries for a few days. Will definitely recommend to anyone looking to just chill out.
4 out of 5
by Martin from Santa Cruz, CA

pleasant

Posted 29-Jan-2017 on Hotels
My overall stay here was quite pleasant and relaxing. I'm not a fan of having feathered pillows and at times i had to adjust the thermostat in the room. was surprised with $72 resort fee at the end of check out.