Posted 26-May-2017 on Hotels
Poorly maintained property that was one of the best ones in Mumbai a few years back.
No shower gel in the bathroom - such a basic thing is missing!
Electric switch controls, some lights and the master control ( that has the control of AC, room lights etc ) - all not working. had to sleep with lights on, as it wouldnt switch the lights off in the room !!!!
Much more to rant about - but the above issues summarise it well
Wondering how they are still maintaining a 5 star category ( if they actually still have) assuming that they will need to go through a periodic QA process.