Property entrance

Reviews of Sahara Star

5 out of 5
Sahara Star
Opposite Domestic Airport (Terminal 1), Vile Parle, Mumbai, Maharashtra

Reviews

7.8

Good

Rating 10 - Excellent. 247 out of 598 reviews" "
Rating 8 - Good. 177 out of 598 reviews" "
Rating 6 - Okay. 79 out of 598 reviews" "
Rating 4 - Poor. 46 out of 598 reviews" "
Rating 2 - Terrible. 49 out of 598 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

YOGITA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Salil Fadnis on 22 Mar 2024
Dear Esteemed Guest,Greetings from Hotel Sahara Star!Thank you for rating on this esteemed travel forum. A happy review is a great start to our day, as was your review. We are glad to have served you well and hope to see you soon for another wonderful stay experience!

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size rooms. Nice balcony
Stayed 1 night in Mar 2024
Response from Salil Fadnis on 6 Mar 2024
Dear Esteemed Guest,Greeting from hotel Sahara Star!Thank you for considering our accommodation. We are happy that you found our rooms are very spacious, providing a comfortable and inviting environment. We strive to ensure our guests have a pleasant and memorable stay. We look forward to welcoming you again and providing a wonderful experience during your stay with us.

4/10 Poor

Parthasarathy Mysore

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Salil Fadnis on 5 Mar 2024
Dear Esteemed Guest,Greetings from Hotel Sahara Star!Your honest review of our hotel and hospitality is very much welcome at our hotel. Guest feedback is important to us and essential for our day to day improvement. We assure you of quick and effective corrective steps and hope that you will continue choosing us as your hospitality partner in the future.Best Regards,

2/10 Terrible

Kirtika

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely disgusting. So filthy and the staff are so rude. There are insects in your room and clearly the rooms are not cleaned between guests. Horrible. We left and changed hotels it was terrible
Stayed 4 nights in Feb 2024
Response from Salil Fadnis on 4 Mar 2024
Dear Esteemed Guest,Greeting from Hotel Sahara Star!I'm truly sorry to hear about your terrible experience. Encountering cleanliness issues and rude staff can be incredibly frustrating and disappointing, especially when it affects the enjoyment of your trip. It was a wise decision to change hotels to ensure a more comfortable stay.Warm Wishes,

2/10 Terrible

Milliessa, New York

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT Book this Place the rooms are dusty and the staff didn't care.
Stayed 1 night in Feb 2024
Response from Salil Fadnis on 1 Mar 2024
Dear Esteemed Guest,Greetings from Hotel Sahara Star!I'm sorry to hear about your disappointing experience at our establishment. We take guest feedback very seriously and strive to provide a comfortable and enjoyable stay for all our guests. Please accept our sincerest apologies for any inconvenience caused by the condition of your room and any perceived lack of attentiveness from our staff. We are committed to addressing these issues promptly to ensure they are not repeated in the future. We would appreciate the opportunity to make things right for you. Please reach out to our management team directly so we can discuss your concerns further and work towards a resolution. Thank you for bringing this to our attention.Warm Wishes,

10/10 Excellent

Sidharth

Liked: Cleanliness, staff & service, property conditions & facilities
Best property and best services
Stayed 1 night in Feb 2024
Response from Salil Fadnis on 26 Feb 2024
Dear Esteemed Guest,Greetings from Hotel Sahara Star!Many thanks for taking out the time to share your review with us on this travel forum. Happy guests and happy reviews are always a great start to the day! Your commendations have been shared with the team and we are happy to have added value to your stay. Hope to see you again at hotel Sahara Star!

10/10 Excellent

Meghana

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
They need to revamp the condition of the hotel completely… it’s very old and needs a u haul.
Stayed 2 nights in Feb 2024
Response from Salil Fadnis on 26 Feb 2024
Dear Esteemed guest,Greetings from Hotel Sahara Star!Thank you for choosing to share your feedback with us. We truly value your input, and we want to express our sincere appreciation for bringing your concerns to our attention.We understand that our hotel's current condition may not meet the standards you expect, and we want to assure you that addressing this is a top priority for us. Your feedback serves as a valuable opportunity for us to make meaningful improvements and revitalize our property to better serve our guests.In the meantime, we would like to extend our sincerest apologies for any inconvenience you may have experienced during your stay. Your comfort and satisfaction are of the utmost importance to us, and we hope to have the opportunity to welcome you back in the future to experience the positive changes firsthand.

4/10 Poor

Javed

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Property seems old need a proper renovation, I had a wifi problem since I first day and nobody resolve it even the IT guy. Rooms not worth for the price, I booked for a Venus Premier room and had to request for a change to Lagoon one as the room smell and Lagoon room was not available even it is cheaper than what I paid, so they proposed me a suit at a discounted rate which I booked but still the room is not worth for what I paid.
Stayed 3 nights in Feb 2024
Response from Salil Fadnis on 20 Feb 2024
Dear Esteemed Guest,Greetings from Hotel Sahara StarThank you for bringing your concern to our attention. We sincerely apologize for any inconvenience experienced during your stay. Your feedback is invaluable to us as we constantly strive to improve our services and facilities.We are very sorry to hear about the issues you have had with the property and its condition and the unresolved WiFi issue. Rest assured that we will act immediately to address these issues and fix them quickly.Regarding your room experience, we understand your disappointment and regret that we could not meet your expectations. Please note that we take your comments seriously and will review our room booking process to avoid similar incidents in the future.Once again, we apologize for any inconvenience this may cause and hope to have the opportunity to welcome you back for a much better experience..

10/10 Excellent

Manisha

Stayed 4 nights in Feb 2024
Response from Salil Fadnis on 21 Mar 2024
Dear Esteemed Guest,Greetings from Hotel Sahara Star!To begin the day with such wonderful words is always a delight. Indeed, our team is always on their toes to make the guests’ stay special and your 5 star rating for our associates are truly appreciated.

6/10 Okay

Ashutosh

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The location of this property is out of the world, the rooms are nice and spacious with lovely views. However, the buck stops at the service these people provide, they simply do not pick up phone calls, reception especially, in room dining was not upto the mark, rates are simply exorbitant for sub standard food. I would probably no eat there if I ever stay there again.
Stayed 2 nights in Jan 2024
Response from Salil Fadnis on 20 Feb 2024
Dear Esteemed Guest,Greetings from Hotel Sahara Hotel!Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the location and the spacious rooms with lovely views during your stay.However, we sincerely apologize for the shortcomings you experienced in our service. It is disappointing to hear that our reception did not meet your expectations and that you encountered difficulties in reaching us by phone. Rest assured, we are taking immediate steps to address this issue and ensure that our communication channels are efficient and responsive.We also regret to learn that your experience with in-room dining did not meet your expectations. Please accept our apologies for the substandard food quality and the exorbitant rates. We are committed to providing our guests with high-quality dining experiences, and we take your feedback seriously. Our culinary team will review the menu offerings and pricing to ensure that they align with our standards of excellence.As a gesture of goodwill, we would like to offer you complimentary meals during your next stay with us. We hope that this gesture demonstrates our commitment to exceeding your expectations and provides an opportunity for us to regain your trust.Once again, we apologize for any inconvenience caused and appreciate your valuable feedback. We look forward to welcoming you back and providing you with an exceptional experience in every aspect of your stay.Warm regards,Salil Fadnis,General Manager

8/10 Good

Harpreet

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Dec 2023
Response from Salil Fadnis on 20 Feb 2024
Dear Esteemed Guest,Greetings from Hotel Sahara Star!Thank you for visiting our hotel and We hope to have your future more visits at our Hotel Sahara Star.

8/10 Good

Paresh

Stayed 2 nights in Jan 2024
Response from Salil Fadnis on 20 Feb 2024
Dear Esteemed Guest,Greetings from Sahara Star!Thank you for rating us!We look forward for your future more visits at out hotel.

10/10 Excellent

Trushant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Salil Fadnis on 20 Feb 2024
Dear Esteemed Guest,Greetings from Hotel Sahara Star!We are happy to have your valuable feedback and we look forward for your future more visits at our Hotel.

10/10 Excellent

SAJEESH, New Westminster

Stayed 1 night in Jan 2024
Response from Salil Fadnis on 20 Feb 2024
Dear Esteemed Guest,Greetings from hotel Sahara Star!We are hapy to have your review and we look forward to have your more future stay with us at Sahara Star.Warm Regards,Salil Fadnis,General Manager

10/10 Excellent

Tosif M

Stayed 2 nights in Dec 2023
Response from Salil Fadnis on 20 Feb 2024
Dear Esteemed Guest,Greetings from Hotel Sahara Star!We are happy for your valuable feedback and we look forward for your future more visits at our Hotel.

6/10 Okay

Meenish, Edison

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
The property is not in its original anymore. Lots of things need maintenance and replacement. The front desk reception waste lot of your time going through your reservation during checkin and checkout. They need a better management or this place is going to shutdown very soon.
Stayed 5 nights in Dec 2023

4/10 Poor

Palash

Stayed 2 nights in Dec 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mumbai stay
Very poor room maintenance and poor facilities. Mosquitoes in the room. Passage carpet very old. Mercury room very old. It appears run down property. Also at break fast very poor service
Stayed 1 night in Dec 2023

8/10 Good

Sumit

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Vilash

It was my first time at this hotel. After I had checked I was given the keys. There was no one to guide me where the lifts were . Being a woman in her late 60s I expected a staff member to show me to my room. I usually stay at jw mariott sahar and the service from their staff is a lot lot better. They did. It ask for my credit cards which most hotels do. So anything extra from restaurants or in-house cafes I had to pay cas. Staff can do a lot better in terms of service
Stayed 1 night in Dec 2023

10/10 Excellent

srinivas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and safe property
Stayed 1 night in Nov 2023

8/10 Good

Abdul

Liked: Cleanliness
Very convenient by the airport
Stayed 1 night in Nov 2023

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent property. I rated it 5* even though, for me, being south Mumbai would have been better for tours etc. that is not the hotels fault. It is a wonderful hotel - gym, pool, food options and staff fantastic.
Stayed 2 nights in Nov 2023

10/10 Excellent

sandip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Nikunj

Stayed 1 night in Nov 2023

2/10 Terrible

Rajesh

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One if the worst experience. Will never stay at the facility
Stayed 4 nights in Nov 2023

10/10 Excellent

Katherine

Stayed 4 nights in Nov 2023

10/10 Excellent

Bogdan, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Kailash

Stayed 1 night in Oct 2023

10/10 Excellent

vijay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Mohamed, Male

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good stay but no VIP benefits
Stayed 3 nights in Sep 2023

2/10 Terrible

Valencia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overpriced, no value
Sadly, The Sahara Star is no longer as good as it used to be. We were put in room 4017 where the toilet was stinking. When we tried to call the reception to inform them of the same, we found that the phone was not in working condition. Overall the staff were unhelpful and genuinely not interested in making our stay pleasant.
Stayed 1 night in Sep 2023

10/10 Excellent

Mahmood Ali

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the property and their amenities.
Stayed 1 night in Jul 2023

2/10 Terrible

Fehmida

Stayed 2 nights in Jul 2023

8/10 Good

Umakant

Stayed 3 nights in Jul 2023

6/10 Okay

WALLS

Stayed 2 nights in Jul 2023

10/10 Excellent

Sudesh

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay, friendly staff, good ckean food, clean rooms.
Stayed 1 night in Jun 2023

10/10 Excellent

Khyati

Stayed 6 nights in Jun 2023

10/10 Excellent

prashant

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Rishi

Stayed 1 night in Jun 2023

10/10 Excellent

Surendra Kumar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Maria

Liked: Cleanliness
The fact there is only one elevator makes it hard to go back and forth to your room. To much hallway walking. Not enough towels in the room. No mini bar service
Stayed 2 nights in May 2023

2/10 Terrible

Nikita

Stayed 2 nights in May 2023

2/10 Terrible

RHEA

Travelled with family
Disliked: Cleanliness
This hotel was so dirty rooms looked like they had not been touched for weeks. Staff was nice but our rooms were awful. So disappointed.
Stayed 1 night in May 2023

6/10 Okay

Yatinder Pratap

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Is it really 5 star!!
It is no where close ot 5 star as compared to others
Stayed 1 night in Apr 2023

10/10 Excellent

Shailav

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay! Great property with nice amenities and location. Only thing I had an issue with was the inconsiderate adjacent room occupant who was speaking loudly over phone in the patio for over 2 hours past midnight. It just disturbed our sleep.
Stayed 2 nights in Mar 2023

10/10 Excellent

KAILASH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the stay was quite satisfactory.
Stayed 2 nights in Mar 2023

10/10 Excellent

Sumitra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here on all my trips to Mumbai. Every time I have visited it has been a pleasure, and the whole thing is an experience. I am travelling back in August with the family.
Stayed 10 nights in Mar 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Salil Fadnis. on 14 Mar 2023
Esteemed Guest,Greetings from Sahara Star.Thank you for sharing a high rating on this travel forum. We are consistently working towards giving our guests the best experience at our Property.Hoping for your continued Patronage.Salil Fadnis,General Manager.

10/10 Excellent

Gourab

Stayed 2 nights in Mar 2023