Ratings based on 674 Verified Reviews

4.5 out of 5
90% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Central location and close to BKC

Posted 17-Jul-2017
It;s suitable for everyone, Business, personnel trip or solo traveller. Quiet safe environment. Easy to travel to any part of City.
Comment from Hotel Management
21-Jul-2017 by Hotel Management, Hotel Management
Dear Guest, We are delighted to be the preferred destination of your choice for leisure & business trips in Mumbai. Look forward to welcoming you back again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Jul-2017
Luxurious big hotel near the airport, very nice modern artwork, great pool, and super-friendly staff, only the food is a bit pricey (and there are no budget options in walking distance)
Comment from Hotel Management
17-Jul-2017 by Hotel Management, Hotel Management
Dear Guest, Many thanks for your kind feedback. We are glad you enjoyed #LivingGrand with us & look forward to welcoming you back again.
5 out of 5
by A verified traveller

Posted 09-Jul-2017
very good, please make Expedia form shorter if you want to have feedback, it is hard to spare this much time to give feedback.
Comment from Hotel Management
14-Jul-2017 by Hotel Management, Hotel Management
Dear Guest, We are glad you enjoyed a comfortable stay with us. We will also share your feedback with the Expedia team. Thanks.
5 out of 5
Recommended
for Everyone
by A verified traveller from m

Nice hotel close to the airport

Posted 02-Jul-2017
Nice place close to the airport as well as stations, shopping areas and malls. Attentive staff and good facilities on site.
Comment from Hotel Management
03-Jul-2017 by Hotel Management, Hotel Management
Dear Guest, Thank you for choosing to stay with us & for sharing your invaluable feedback. We are glad you enjoyed #LivingGrand & look forward to welcoming you back again.
5 out of 5
Recommended
for Everyone
by A verified traveller from New York

Amazing hotel and Outstanding service

Posted 30-Jun-2017
Pros: The staffs were all pleasant and their service was good.
We stayed here for two night. The hotel is in perfect location. Good locality. Near the airport. Very supportive staff and ready to help and assist you every time.The room was awesome spacious neat and clean.Concierge service is really good helpful and friendly. I had a late checkout. It was well taken care off and no extra charge was levied. Gracee Pavaskar especially was of great help. Keep up the good work Grand Hyatt. Looking forward to staying with you folks again.
Comment from Hotel Management
03-Jul-2017 by Hotel Management, Hotel Management
Dear Guest, Thank you for choosing to stay with us and for sharing such a wonderful review about the hotel and our colleagues. Look forward to continue creating moments of more with you.
5 out of 5
Recommended
for Everyone
by A verified traveller from Boston

Hotel staff all so friendly, kind and helpful.

Posted 05-Jun-2017
Stayed with my family for 2 weeks and had such a great experience. The room attendants were all so helpful and attentive. The staff in fifty five east were all so unbelievably kind and helpful. Especially Praveen, Dinesh, Sahel, Chandresekhar, Sachin and Shailesh. We went each morning for the breakfast and they were wonderful.
Comment from Hotel Management
03-Jul-2017 by Hotel Management, Hotel Management
Dear Guest, Many thanks for your invaluable feedback about the hotel & our associates. We are glad you enjoyed the comfort of a home away from home with us. Look forward to welcoming you back again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Presently Virginia

Very good hotel for a comfortable and convenient

Posted 26-May-2017
Even though I was just on transit, the experience was worth mentioning. Front office personnel were very helpful and the person's pre security check were kind and courteous.
Comment from Hotel Management
30-May-2017 by Hotel Management, Hotel Management
Dear Guest, Many thanks for your kind feedback. We are delighted to know that you enjoyed a memorable stay & look forward to welcoming you again.
4 out of 5
by Samuel

Average

Posted 18-May-2017 on Hotels
Check in took over 10 mins. After a long flight, I didn't like to stand for so long and they gave the family rooms on opposite sides of the hotel even after me being a platinum hyatt member. Had to wait another hour to get a room close to my kids.
Comment from Hotel Management
19-Jul-2017
Dear Samuel, We are disappointed to learn about your experience at the hotel. We assure you that this is not the usual Grand Hyatt experience we aim to deliver to our guests. Please reach out to us for details of your experience so we can ensure a memorable stay in the future. Thank you for your understanding.
4 out of 5
by Ankit

This traveller left a rating score only Posted 16-May-2017 on Hotels
3 out of 5
by A verified traveller

Kind of meh

Posted 15-May-2017 on Hotels
Very average service from the time I checked-in. Nothing off the charts except that slow response time with everything and not trying enough to help the guests. Made it look worse since I stayed at Four Seasons Mumbai for the next 3 days and it was a complete delight. Staff was charming, went out of the way to help.