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Reviews of Hotel Apartamentos El Galeón

3 out of 5
Hotel Apartamentos El Galeón
Carretera del Galeón, 10, Brena Alta, Santa Cruz de la Palma

Reviews

9.0

Wonderful

Rating 10 - Excellent. 43 out of 96 reviews" "
Rating 8 - Good. 50 out of 96 reviews" "
Rating 6 - Okay. 2 out of 96 reviews" "
Rating 4 - Poor. 1 out of 96 reviews" "
Rating 2 - Terrible. 0 out of 96 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Theresa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Galeon is an excellent location to stay in Santa Cruz, clean and very well maintained. Only a short walk from the historic town centre.
Stayed 3 nights in Feb 2021
Response from Hotel el Galeón Team on 4 Mar 2021
Dear Theressa, First of all, we wanted to thank you for taking your time to write such a positive review about your stay in our hotel. All the staff is very committed to achieving the maximum excellence in the services offered. To read that you left satisfied with their service is a huge motivation for all to keep improving everyday. Once again, thank you for your excellent words and appreciation for all the work that is behind to offer what we offer. Your opinion is very important for us, who definitely will be very thankful with such detailed review. We look forward to welcoming you again very soon! The Hotel el Galeón Team!

8/10 Good

Siobhan

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2020
Response from Hotel el Galeón on 16 Apr 2020
Dear Siobhan, Many thanks four your stay. Kind regards. Hotel el Galeón

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
large apartments
short walk out of town centre up a steep hill. Overlooks the port. Very spacious apartments for cheap price
Stayed 3 nights in Oct 2019
Response from d on 14 Nov 2019
Many thanks for such a possitive review. Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018

4/10 Poor

Amanda

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing Birthday treat booked 10 months ago!
I booked this ten months ago and requested high floor, balcony with a view, it was a belated Birthday for my partner. We arrived and the woman was tutting all time, no English, and no record of booking! So we were put on 3rd floor room 304 with awful view. We were told the solarium was closed due to weather but it was 28c out there and sunny! Whole place in dire need of reburshment. No air conditioning just fan in bedroom which was wobbly and noisy so scared to use. Could not open window due to traffic. Lounge stinking hot. Bed awfully uncomfortable, no sleep and bad Sciatica in morning. Had booked for two nights but could not bear another night. My partner is in process of trying to get a refund.
Stayed 2 nights in Oct 2018

10/10 Excellent

Nick, Victoria, BC, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's so nice having a whole apartment! The walk Into town was lovely. Highly recommend
Stayed 1 night in Aug 2018

8/10 Good

Terry, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartment block on the edge of the town. Very clean and reasonably comfortable. The kitchenette had a hob, toaster and kettle but no microwave. Some cooking utensils and pans. Large sofa, dining table and chairs and two chairs and a small table on the balcony. The tv only had one English speaking channel CNN. There were no cushions for the wooden chairs which made them uncomfortable to sit in for any length of time. The view was of the port (container ships) and the roadway and faced north so there was little sun at any time of the day. There was a sun terrace on the roof which was comfortable with a number of sun loungers. The main drawback was that it was at the top of a hill, which was great going into town but a real pain going back, especially if you did it twice a day. There was a garage so no problem if you had a car. Overall it was very pleasant but not outstanding.
Stayed 7 nights in May 2018
Response from Melisa Rodíguez - Manager on 8 Jun 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Griffin, St John's NL, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and convenient
I chose El Galeón due to it's proximity to town, as well as Playa Bajamar. Plus, it wanted to have free parking included and access to laundry facilities. Check-in was simple and incredibly fast. My room was ready when I arrived and it was in immaculate condition. I enjoyed dining on the extensive balcony with views out over the port. (I thought there would be alot of noise from the port, but there wasn't - probably one of the cleanest and quietest ports I've seen, given it's size) Sometimes I would walk out at night for meal in town, and this was easy, as it's a short walk. Other times I stayed in and prepared my own meals - which was easy once I figured out how to use the stove... I really have to say that El Galeón allowed me to have the relaxing holiday that I was looking for.
Stayed 7 nights in Apr 2018
Response from Melisa Rodíguez - Manager on 8 Jun 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Steve, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy customer
Our stay in this hotel was very pleasant. The staff were extremely helpful, the apartment was well laid-out and very clean. There were plenty of utensils for us to cook our own meals and the parking was very convenient. I would definitely recommend staying here and it's a good place for exploring the rest of this beautiful island.
Stayed 7 nights in Apr 2018
Response from Melisa Rodíguez - Manager on 8 Jun 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Johann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprizing
Response from Melisa Rodíguez - Manager on 8 Jun 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good base but reception could be more reliable
A good base in Santa Cruz - not luxurious but clean, spacious and with free parking. Shower was also great! The only issue we found was that reception was not always open when it's supposed to be, but maybe that was because of our stay being during Easter.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Very good self catering accommodation, near the port.
Stayed 1 night in Jan 2018

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in Santa Cruz
Good basic hotel with large rooms and close to town.
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place in a beautiful town
Really nice hotel! Only problem is that my room was south-facing and next to a road. Now it was still tolerably warm, but it might be too hot to sleep in during the hottest months of the year. But for the majority of the year (say from October to July) this would be a great hotel to stay in! I definitely recommend! Extra comment on the WiFi. It was better than in 90 % of hotels I have stayed in.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean hotel with parking.
Stayed for 8 nights and loved the place. Hired a car and was able to park it in their underground car park each night at no extra cost. The apartment was spacious with all facilities and was cleaned 5 times a week.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
an uphill walk from the centre of things...
hotel has everything you need, rooms very spacious, but lack light or friendliness.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Tired but clean apartment
The staff at the apartments were welcoming and helpful. The apartment was clean and comfortable and reasonably well equipped for a 3 night stay. There was a large terraced area that was shared with the next door apartment but this was a raised area so there was little light in the apartment itself. Unfortunately the terrace overlooked the property next door which was derelict so not the most scenic view. The bedroom had a ceiling fan which was silent and effective in winter but I suspect it would get very hot in summer as there was no air-conditioning.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a clean spacious and is quite a new modern
We needed a one night stay in Santa Cruz to catch a plane the next day and this was ideal. It is close to the historic center of the city as well as the highly interesting back streets. The kitchenette was well equipped and would merit a much longer stay.

10/10 Excellent

Malcolm, Lanzarote

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Centre to Explore the Island
We chose Galeon because it had good reviews and was near the port as we had an early ferry booked to la Gomera. It proved excellent in every way and we would use it again. La Palma is well served with buses and we were glad we had planned to use them as the roads need upgrading. Only 10 minutes walk from the hotel and they go all over the island into amazing places we would never have found. The people were very friendly and helpful. The only strage thing was that as we left at 3:30 am for the ferry we were told to leave the key on the desk and the front door would self lock after us. The front door did not self lock so leaving the hotel vulnerable.

8/10 Good

Ron & Kate, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good clean hotel with friendly staff
Good view over the port with comings & goings of ships. Five minutes walk into town with plenty of shops & bars. Not suitable for anyone who cannot manage hills

10/10 Excellent

Clare, Sheffield, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with amazing space.
We have just returned from a 7 day stay at El Galeon and have no hesitation in recommending it. On the hillside above Santa Cruz. it is an easy and pleasant walk down into the town for buses and other amenities. Our apartment was amazingly spacious with a generous kitchen area with fridge and ceramic hob, a well-furnished lounge containing a TV, comfortable sofa and coffee table. There was a dining table and chairs as well as solid patio furniture which could be taken out onto the patio through the glass doors. The view was stunning and rural and the sea and port could be seen from the corner of the balcony. The bed was very comfortable and there was loads of storage space in the way of drawers and hanging space. The bathroom area had an excellent shower over a sunken bath, large washbasin and separate WC with bidet. Everywhere was spotless and cleaned daily. Reception and cleaning staff were friendly and helpful. We loved being able to enjoy an extensive breakfast buffet in the attractive dining room. Quiet and relaxing.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok for stopover
Great little hotel. The downside is the lack of wifi, and the not-so-great breakfast.

8/10 Good

Ritva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Apartamentos el Galeon, Santa Cruz La Palma
Huoneisto isohko ja yhdelle tilaa yllin kyllin. Pieni keittiö, mutta en laittanut ruokaa. Erikseen iso olohuone ja makuuhuone. Vuode iso yhdelle. Amme kiva ja wc erillinen. Parveke myös mukava. Ilmastointia ei ollut, mutta ei tarvinnutkaan. Katossa oleva "ropeli" käytössä tarvittaessa. Hotelli rauhallisella alueella vuoren rinteessä ja sataman lähellä. Helppo lähteä kävellen keskustaan tai bussilla etemmäksi. Bussilinjat veivät edullisesti nähtävyyksille. Aamiainen riittävän monipuolinen. Respassa ei aina henkilöä, mutta puhelimella kutsumalla sai pian paikalle. Henkilökunta puhui hyvin englantia ja oli auttavainen. Ainut, mikä puuttui, oli uima- allas.
Stayed 5 nights in Nov 2023

8/10 Good

Paulo

Liked: Cleanliness, property conditions & facilities
Tranquilo y apartado
Stayed 3 nights in Jul 2023

10/10 Excellent

NIEVES

Stayed 3 nights in Jun 2023

8/10 Good

JOSE FRANCISCO

Stayed 3 nights in Jun 2023

10/10 Excellent

Estrella

Stayed 2 nights in Feb 2023
Response from Hotel El Galeón on 14 Mar 2023
Nos complace que su estancia haya sido tan agradable.

10/10 Excellent

Jennyfer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy amplio limpio y agradable. De todo en el desayuno. El personal muy agradable, con garaje para el vehículo. Una pena que no tengan para separar las basuras y reciclar
Stayed 3 nights in Oct 2022

10/10 Excellent

HERMOGENES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

8/10 Good

JESUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena relación calidad-precio
Apartamento muy amplio, limpio y en zona muy tranquila aunque un poco alejado del centro histórico de Santa Cruz de la Palma. Personal de recepción amable y buena relación calidad-precio
Stayed 2 nights in Mar 2022

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A successful stay
I highly recommend the hotel. It is well maintained, the rooms are large and appealing and the bed is good. The breakfast is fantastic with good selection and also variety in the type of hot food. There is good cleaning and the staff is service-minded. I'll be happy to come again.
Stayed 4 nights in Nov 2021
Response from Hotel el Galeón on 28 Dec 2021
Dear Anna, Many thanks for your kindly review, we appreciate!!! Kind regards Hotel el Galeón

8/10 Good

Francisco

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021
Response from Hotel el Galeón on 20 Oct 2021
Muchas gracias por su puntuación

10/10 Excellent

juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2021
Response from Hotel el Galeón on 16 Sept 2021
Muchas gracias Juan, Un cordial saludo desde la Isla Bonita!

10/10 Excellent

Mari Carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar estupendo, buena ubicación, tranquilo, el personal 👍 agradable y disponible en todo momento, el apartamento amplio muy cómodo y limpio. Lo recomendamos
Stayed 6 nights in Jul 2021
Response from Hotel el Galeón on 16 Sept 2021
Muchas gracias Mari Carmen. Saludos desde la Isla Bonita.

8/10 Good

Susana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Práctico
Cogí este hotel para estar cerca del puerto porque tenia que madrugar mucho para coger el ferri. Tiene parking gratis dentro. Me prepararon el desayuno tipo picnic. La chica de la recepción muy amable.
Stayed 1 night in Apr 2021
Response from Hotel el Galeón Team on 26 Apr 2021
Estimada Susana, Muchas gracias por dedicar su tiempo a compartir su estancia en nuestro hotel y por valorarnos.

10/10 Excellent

Antonio David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lo recomiendo
Stayed 5 nights in Nov 2020
Response from Dpto. Recepción on 12 Dec 2020
Muchísimias gracias Antonio David. Atentamente

10/10 Excellent

HERMOGENES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo genial.
Apatahotel a 5 minutos andando del centro. Habitaciobes amplias y cuidadas, desayuno muy correcto. Invluye parking gratuito en el precio, a repetirr sin duda.
Stayed 3 nights in Oct 2020
Response from Dpto. Recepción on 24 Oct 2020
Estimado Hermogenes, Nos alegramos mucho que haya tenido una agradable estancia.

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2020
Response from Dpto. Recepción on 28 Sept 2020
Muchas gracias

6/10 Okay

miguel angel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
En general la limpieza bien, aunque el desayuno estuvo estupendo, con una atención personalizada
Stayed 2 nights in Jan 2020
Response from Hotel el Galeón on 22 Jan 2020
Estimado Miguel Angel, Muchas gracias por compartir su experiencia y por su estancia con nosotros. Atentamente Hotel el Galeón!

8/10 Good

Dusan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Response from Hotel el Galeón on 9 Sept 2019
Dear Dusan, Many thanks for staying at Hotel el Galeón we appreciate your score review so much. Kind regards Hotel el Galeón

10/10 Excellent

ROBERTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ottimo apparthotel
molta pulizia,garage privato, cordialità. ottimo prezzo .Da ripetere e da consigliare
Stayed 4 nights in Jul 2019
Response from Hotel el Galeón on 17 Jul 2019
Caro Roberto, Grazie mille per la tua gentile recensione, lo apprezziamo!! Buon viaggio a casa.

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019
Response from Hotel el Galeón on 27 Jun 2019
Muchas gracias por esta valoración. Hotel el Galeón!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Localización estupenda, parking, calidad de la habitación
Stayed 1 night in Jun 2019
Response from Hotel El Galeón on 18 Jun 2019
Muchas gracias por sus comentarios positivos.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusta mucho su tranquilidad y las instalaciones. El trato del personal excelente.
Stayed 3 nights in May 2019
Response from Dirección on 28 May 2019
Muchas gracias por su amable comentario, se lo trasladaré a todo el personal. Saludos

10/10 Excellent

matthieu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres bien
Tres bel hotel pas loin du centre permettant d aller se balader et au resto rapidement, ravi de notre choix
Stayed 7 nights in May 2019
Response from Dirección on 13 Jun 2019
Cher Matthieu merci beaucoup pour votre aimable demande Sincères amitiés Hotel el Galeón

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto que tiene incluida la cocina y el personal del hotel es muy agradable
Stayed 4 nights in Mar 2019
Response from Víctor González. Director on 30 Apr 2019
Muchas gracias por sus comentarios positivos.

8/10 Good

vishnu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Dirección on 13 Jun 2019
Estimada/o Vishnu, Muchas gracias por su valoración. Saludos. Hotel el Galeón

10/10 Excellent

Lionel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2019
Response from Víctor González. Director on 16 Mar 2019
Estimado LIonel, Muchas gracias por su buena puntuación sobre nuestro Hotel. Saludos.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Murs abîmés, papiers peints décolés. Four micro ondes sur demande uniquement.
Stayed 4 nights in Feb 2019