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Reviews of Montcler Hotel & Conference Center, Trademark by Wyndham

3 out of 5
Montcler Hotel & Conference Center, Trademark by Wyndham
3300 Drew Ave, Sandwich, IL

Reviews

6.6
Rating 10 - Excellent. 52 out of 181 reviews" "
Rating 8 - Good. 33 out of 181 reviews" "
Rating 6 - Okay. 36 out of 181 reviews" "
Rating 4 - Poor. 33 out of 181 reviews" "
Rating 2 - Terrible. 27 out of 181 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

ladonna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The casino! It's fabulous to have right in the lobby. I won! Also, it would've been great if we stayed when the restaurant/bar was in season. We will be back.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 3 Apr 2024
Hi, ladonna. We thank you for taking the time to leave us your feedback from your recent stay here at Montcler Hotel & Conference Center. We are ver glad to here your enjoyment and satisfaction. Here at Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for rating your experience, and we look forward to serving you again in the future.

10/10 Excellent

Melina

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Staff
Stayed 1 night in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Hi, Melina. We thank you for taking the time to leave us your rating from your recent stay here at Montcler Hotel & Conference Center. Here at Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for rating your experience, and we look forward to serving you again in the future.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on 20 Feb 2024
Hi, Ricardo. We thank you for taking the time to leave us your rating from your recent stay here at Montcler Hotel & Conference Center. Here at Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for rating your experience, and we look forward to serving you again in the future.

2/10 Terrible

Joe

Disliked: Cleanliness, staff & service, property conditions & facilities
Never going there again
Stayed 3 nights in Feb 2024
Response from Hotel Manager on 20 Feb 2024
Dear Joe. Thank you for taking the time to complete our online survey regarding your recent stay at Montcler Hotel & Conference Center, Trademark by Wyndham.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Wyndham Rewards Member. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and confy bed
Stayed 1 night in Feb 2024
Response from Michelle on 12 Feb 2024
Thank you for the positive review it is always a pleasure to have you stay with us !

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was amazed very nice. Barbara at the desk was phenomenal and Fun. A very welcoming experience. ALL of the staff was On it. well worth the price. you pay for what you get. I will be Back.Oh and The Coffee was Killer!!
Stayed 3 nights in Jan 2024
Response from Hotel Manager on 1 Feb 2024
Hi, David. We thank you for taking the time to leave us your rating from your recent stay here at The Montcler Hotel. Here at The Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for rating your experience, and we look forward to serving you again in the future.

6/10 Okay

Andrea

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel bathroom wasn't clean there was hair left in tub. The internet connection is VERY poor which forced us to watch an outdated television set which didn't have a clear picture. The bathrooms in the lobby were out of order and the one that was available for use the staff bathroom was filthy
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 3 Jan 2024
Hi, Andrea. We thank you for taking the time to leave us your feedback from your recent stay here at The Montcler Hotel. I am sorry that your room experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Noah

Disliked: Staff & service, room comfort
Avoid it, this place is a ghost town for a reason.
Very outdated suite the shower liner had mold the 2 times i stopped at the front desk no one was there. The bed is extreely worn out. Elecator had broken panels that were had bad repairs leaving me to question the safety of the elevator. The breakfast had pancakes with no pancake mix visable nor the utensils to make the pancakes, no juice, water or anything to drink. When I asked the lady when breakfadt was being served (I honestly thought they just got a late start) they lady with a straight face told me that its ready all that was available was milk in a secondary container that had no label cereal, and bagels. There were better options up the road but i unfortunately didnt have time.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 14 Dec 2023
Hi, Noah. We thank you for taking the time to leave us your feedback from your recent stay here at The Montcler Hotel. I am sorry that your room experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Erika

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Frank Morrissey on 13 Dec 2023
Good Evening Erika,I am so sorry to hear that your stay wasn’t satisfactory. Would you mind telling me what your issues were?

4/10 Poor

Mike

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on 6 Dec 2023
Hi, Mike. We thank you for taking the time to leave us your feedback from your recent stay here at The Montcler Hotel. I am sorry that your room experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Larry

Business traveller
Liked: Staff & service, property conditions & facilities
What I did not like was a cold shower no ice and fruit flies around the orange juice machine and long hair on the tub and floor of my bathroom
Stayed 1 night in Nov 2023
Response from Hotel Manager on 6 Dec 2023
Hi, Larry. We thank you for taking the time to leave us your feedback from your recent stay here at The Montcler Hotel. I am sorry that your room experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Ellen

I really like the energy efficiency. Key card required to turn on lights, shampoo, conditioner, and shower gel in dispenser, and motion sensor hall lights. I was very disappointed that with three requests my bathroom fan light was not repaired before I left. I understand that it was the Thanksgiving holiday.
Stayed 4 nights in Nov 2023
Response from Hotel Manager on 4 Dec 2023
Hi, Ellen. We thank you for taking the time to leave us your rating from your recent stay here at The Montcler Hotel. Here at The Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for rating your experience, and we look forward to serving you in the future.

8/10 Good

Sharon

Liked: Amenities
Urine on toilet seat in first room but staff quickly changed our room to next door.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 20 Nov 2023
Hi, Sharon. We thank you for taking the time to leave us your feedback from your recent stay here at The Montcler Hotel. I am sorry that your room experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Patty

Disliked: Cleanliness, property conditions & facilities, room comfort
The night time front desk gentleman was great, showed us to our room. But the room was strange, the pillows were super small, there were 4 on each bed, not enough blankets and the beds uncomfortable.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 7 Nov 2023
Hi, Patty. We thank you for taking the time to leave us your feedback from your recent stay here at The Montcler Hotel. I am sorry that your room experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Viann

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The tv is old and poor picture. The elevator was down. No to go type breakfast items.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 6 Nov 2023
Hi, Viann. Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Jermaine

Stayed 1 night in Jul 2023
Response from Hotel Manager on 26 Oct 2023
Hi, Jermaine. We thank you for taking the time to leave us your rating from your recent stay here at The Montcler Hotel. Here at The Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for rating your experience, and we look forward to serving you in the future.

10/10 Excellent

Scott

Stayed 2 nights in Sep 2023
Response from Hotel Manager on 26 Oct 2023
Hi, Scott. We thank you for taking the time to leave us a feedback from your recent stay here at The Montcler Hotel. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to welcoming you back soon.

10/10 Excellent

Jeff

Travelled with family, Business traveller
Liked: Amenities
Nice
Stayed 1 night in Sep 2023
Response from Hotel Manager on 28 Sept 2023
Hi, Jeff. We thank you for taking the time to leave us a feedback from your recent stay here at The Montcler Hotel. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to welcoming you back soon.

4/10 Poor

Juan

Disliked: Cleanliness, staff & service
We got our room through Expedia so we were charged by them. The front desk took mu husbands CC said we would not get charge, but we did and we emailed and got no response. The billing clerk works over nights. it was an inconvenience to stay up late to talk to Allison. It took weeks to get our CC. We will not stay here again and we will not recommend this place!
Stayed 1 night in Sep 2023
Response from Hotel Manager on 26 Sept 2023
Hi, Juan. Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Deepak

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Location and close to Facebook Datacenter
Stayed 1 night in Sep 2023
Response from Hotel Manager on 26 Sept 2023
Hi, Deepak. We thank you for taking the time to leave us a feedback from your recent stay here at The Montcler Hotel. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to welcoming you back soon.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were very clean and smelled great. Would def stay again.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 18 Sept 2023
Hi Jennifer. We thank you for taking the time to leave us a feedback from your recent stay here at The Montcler Hotel. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to welcoming you back.

4/10 Poor

Ruth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Asked for room on first floor. Told it would be ready in 30 minutes. They said they'd hold it while I went to evening function. When I returned in 2 hours, they told me there were no rooms left. Finally given room with what they said was a dirty carpet. It was on first floor, way far down the hall. Check in was 4 pm, but room wasn't ready at 5 pm. Desk clerk said others had reserved rooms. I had paperwork showing I'd reserved room long ago. Sigh.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 13 Sept 2023
Hi, Ruth. Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Jeri

Travelled with group
Disliked: Cleanliness
Terribly understaffed
Stayed 1 night in Sep 2023
Response from Hotel Manager on 12 Sept 2023
Hi, Jeri. Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Diane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great to go to the Sandwich Fair another year. The hotel was clean and quiet. Will stay there again.
Stayed 3 nights in Sep 2023
Response from Hotel Manager on 12 Sept 2023
Hi Diane. We thank you for taking the time to leave us a feedback from your recent stay here at The Montcler Hotel. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to welcoming you back.

4/10 Poor

DAWN

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY DISAPOINTED
Great looking from the outside - very deceiving. very dirty and outdated rooms - will not be back - they are WAY OVER PRICED
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 11 Sept 2023
Hi, Dawn. Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Joi

Travelled with group
Liked: Cleanliness, staff & service
Could not control AC temp.
Davion was amazing upon check in. However, he had no way of controlling the AC temp. At one point in the night our room was 79 degrees. I called the front desk, and the attendant was unable to assist me. She stated the engineer was no longer there and there was nothing that could be done. If guests aren't able to control the room temp, then all staff on site should be able to assist when this issue arises.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 11 Sept 2023
Hi, Joi. Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Charles

Business traveller
Disliked: Amenities
Did not like. Bar and grille closed. Had to drive to get food.BAD,BAD
Stayed 1 night in Sep 2023
Response from Hotel Manager on 11 Sept 2023
Hi, Charles. Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Manager on 11 Sept 2023
Hi, Dan. We thank you for taking the time to leave us your rating from your recent stay here at The Montcler Hotel. Here at The Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for rating your experience, and we look forward to serving you in the future.

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice stay however a lot of advertised amenities not provided
Stayed 1 night in Aug 2023
Response from Hotel Manager on 29 Aug 2023
Hi, Andrea. Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Kathleen

Travelled with family
Disliked: Cleanliness
Rooms need updating. Carpet in poor condition, dirty and needs stretched. Towels were thin and stained. Tub floor slippery
Stayed 2 nights in Aug 2023
Response from Hotel Manager on 28 Aug 2023
Hi, Kathleen. Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Brett

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Hotel Manager on 22 Aug 2023
Hi, Brett. Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Emilian

Stayed 1 night in Aug 2023
Response from Hotel Manager on 24 Aug 2023
Hi, Emillian. We thank you for taking the time to leave us your rating from your recent stay here at The Montcler Hotel. Here at The Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for rating your experience, and we look forward to serving you in the future.

8/10 Good

Rick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room w/coffee, frig, and microwave. No extra blankets. Shower gel, shampoo, and conditioner containers were empty.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 1 Aug 2023
Hi, Rick. Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Ellen

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
If I could give this place negative stars I would give it negative one million. It was horrible on every level. The service, the cleanliness (I laugh even using that word). The Entire place can only be described as foul. It was horrid. The first room I was in the AC unit was so loud I couldn't hear and they did NOTHING to fix it. I didn't have the dispenser on the wall for shampoo, conditioner and body wash so "housekeeping" brought me a Styrofoam cup full of shampoo. The bathtub was full of grime and hair and bugs. The towels smelled rotten and were yellow and worse than sandpaper. Sandpaper should be offended to be compared to them. The pillows were TINY and awful. I went to Walmart to buy sheets, a blanket and a pillow. And I refused to bring them home because I didn't want anything that had a touched anything in the room. There were stains on literally every surface. The place is "energy efficient" and every room was 85+ degrees when you entered. The elevator looked like it had never been cleaned. I was there for 3 nights and "housekeeping" never even came to my room. I ended up buying towels at Walmart as well. I slept in full sweats with a hood and socks so that no part of me would touch ANYTHING in the room. Everything smelled horrible. The coffee was absolute swill. The customer service was laughable at best. The lady at the front desk was beyond rude. Drinks from the machine came out hot. Not warm or room temp. HOT. I have a lot more things but I am out of characters
Stayed 2 nights in Jul 2023
Response from Hotel Manager on 28 Jul 2023
Hi, Ellen. Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Crystal

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel was extreamly dirty all the garbages were over flowing only saw the front desk person. carpets looked like they never get vacummed and had to move rooms and look at 6 other rooms before finding a clean one and was not offered any kind of discount for the inconveniences. The lady working the front desk when I checked in was very kind and friendly and was discussed with the pictures I provided for my first room id give her 3 stars for that would have given her more if I would of gotten a discount for the troubles of having to move. Also they have cameras in all the hallways but yet we had kids running around at 1230am knocking on peoples doors and running away. The breakfast is not like any other continental breakfast I've had it was messy no storage cabinet for the bread and muffins they came right out of the bag no eggs or sausage pancake maker didn't have any stuff in it for pancakes and the syrup was in a reusable bottle that looked like it never gets washed. Also looked like drugs were being sold out of hotel all in all I was extreamly disappointed with my stay pay that much for a night I would have expected a lot more.i will defently travel little further from my family's home for a nicer hotel next time sucks because that's the closest one and the drive down there was already 6 hours
Stayed 2 nights in Jul 2023
Response from Hotel Manager on 24 Jul 2023
Hi Crystal. Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Thomas, League City

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Jul 2023
Response from Hotel Manager on 21 Jul 2023
Hi Thomas. We thank you for taking the time to leave us a feedback from your recent stay here at The Montcler Hotel. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

2/10 Terrible

Ronald

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I had an awful experience and am waiting to talk to management before sharing.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 17 Jul 2023
Hi Ronald.Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. Your feedback is very important to us. We would like to learn more about your recent stay. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Catherine

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
The lobby is very clean. The elevator needs work, didn’t feel safe. And the room just looked dirty.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 10 Jul 2023
Hi Catherine.Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Regina

Travelled with family
Liked: Cleanliness, staff & service
The hotel staff was very nice the hotel needs to be updated and also bar was closed and they need more variety for breakfast
Stayed 1 night in Jul 2023
Response from Hotel Manager on 10 Jul 2023
Hi Regina.Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Abigail

Disliked: Cleanliness, staff & service, property conditions & facilities
Friend found dried pee on their toilet and when the staff was told they gave them cleaning supplies instead of sending.
Stayed 2 nights in Jul 2023
Response from Hotel Manager on 10 Jul 2023
Hi Abigail.Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. Please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Shanae

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Looked nice but low on staff
Outside and inside looked clean but when I got to the room the sheets were dirty the front desk was more than willing to give us new sheets. Thankfully we brought our own because after that I didn’t trust that any of there sheets were clean. I made sure to take ALL the sheets off the bed before I left so that the next person will in deed have new sheets. The FREE breakfast was not a breakfast. No sausage or eggs just pancakes oatmeal and cereal. Slot machines were a plus. Pool was cold. The restaurant and bar was closed and we went on a Friday but they did have little bottles of sutterhome wine and beer with a price so that was cool.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 10 Jul 2023
Hi Shanae.Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Phyllis

Stayed 1 night in Jul 2023
Response from Hotel Manager on 28 Jul 2023
Hi, Phyllis. We thank you for taking the time to leave us your rating from your recent stay here at The Montcler Hotel. Here at The Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for rating your experience, and we look forward to serving you in the future.

2/10 Terrible

yugal

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst staff
Stayed 1 night in Jun 2023
Response from Hotel Manager on 29 Jun 2023
Hi Yugal. Thank you for recently staying with us at The Montcler Hotel. Your feedback is important to us. We are in the business of hospitality and our goal is to meet and exceed your expectations. Here at the Montcler Hotel, we are constantly focused on delivering exceptional customer experiences all the time. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

meredith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice hotel with decent continental breakfast
Stayed 1 night in Jun 2023
Response from Hotel Manager on 28 Jun 2023
Hi Meredith. We thank you for taking the time to leave us a feedback from your recent stay here at The Montcler Hotel. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Hotel Manager on 26 Jun 2023
Hi Ramon. We thank you for taking the time to leave us a feedback from your recent stay here at The Montcler Hotel. I will share your rating with our team, who I am certain will be encouraged by your feedback. Here at The Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Paulette

Travelled with family and small children
Liked: Cleanliness, staff & service
Liked the pool area as well as helpful staff . Breakfast was only carbs, no protein. Distressed furniture in rooms. Weeds in back parking lot. Not able to add my membership number to my reservations.
Stayed 2 nights in Jun 2023
Response from Hotel Manager on 26 Jun 2023
Hi Laura. We thank you for taking the time to leave us a feedback from your recent stay here at The Montcler Hotel. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hidden Gem
Staff was very friendly and Professional. Bed was super comfy and hotel was very clean and beautiful!
Stayed 2 nights in May 2023
Response from Hotel Manager on 13 Jun 2023
Hi Laura. We thank you for taking the time to leave us a feedback from your recent stay here at The Montcler Hotel. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room. Quiet, spacious and clean!
Stayed 1 night in Jun 2023
Response from Hotel Manager on 13 Jun 2023
Hi Carrie. We thank you for taking the time to leave us a feedback from your recent stay here at The Montcler Hotel. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 Poor

Ryan

Stayed 1 night in Jun 2023
Response from Hotel Manager on 26 Jun 2023
Hi Ryan. Thank you for recently staying with us at The Montcler Hotel. Your feedback is important to us. We hope to hear more from you and learn more about what made your stay below your expectations. Here at The Montcler Hotel, we continuously strive to meet and exceed your expectations. Please give us the opportunity to serve you again in the future.

6/10 Okay

Angelica

Liked: Staff & service
Stayed 1 night in May 2023
Response from Hotel Manager on 13 Jun 2023
Hi Angelica. Thank you for recently staying with us at The Montcler Hotel. Your feedback is important to us. We hope to hear more from you and learn more about what made your stay below your expectations. Here at The Montcler Hotel, we continuously strive to exceed your expectations. Please give us the opportunity to serve you again in the future.