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Reviews of Old Swan

5 out of 5
Old Swan
Old Minster, Minster Lovell, Witney, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 195 out of 345 reviews" "
Rating 8 - Good. 106 out of 345 reviews" "
Rating 6 - Okay. 32 out of 345 reviews" "
Rating 4 - Poor. 9 out of 345 reviews" "
Rating 2 - Terrible. 3 out of 345 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Martin

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Sheree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT STAFF AND FAB ROOM, VERY COMFY. FOOD WAS GREAT. UNUSUAL BREAKFAST CHOICES. QUIET AND RELAXING. WOULD HAVE BEEN THE ICING ON THE CAKE IF THE FIRE WAS LIT.
Stayed 3 nights in Feb 2024
Response from Reception Team on 17 Mar 2024
good afternoon, thank you for your feedback. we will pass this onto our teams. kind regards

8/10 Good

Daria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great break. Only issue was the 24/7 music from the public system,the speaker in the dining room was right under my bedroom. Being an old building the soundproofing is non existent
Stayed 5 nights in Dec 2023

10/10 Excellent

AROOG

Liked: Cleanliness, staff & service, property conditions & facilities
Unbelievable service and lovely hotel.
Stayed 1 night in Dec 2023

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, room comfort
A lovely pretty location. Staff were friendly and attentive, kitchen could be a little slow at times and food was ok. Some aspects of room needed some care, radiators needed bleeding although oil rads were supplied, loose toilet seat and taps. We still enjoyed our stay as these were not big issues.
Stayed 2 nights in Dec 2023

10/10 Excellent

AROOG

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is nothing not to like. I have stayed at 5 star hotels all over the world - this is hands down one of the best I have ever stayed at. Beyond unbelievable service.
Stayed 1 night in Dec 2023

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from MM on 18 Aug 2023
thank you for review. we hope to see you again!

10/10 Excellent

Alexa

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay in a historic building. Liked it as it was extremely historic with the beams etc. Staff were nice. Dogs enjoyed the place. Is on a nice historic street and down the road is the hall and walking trails.
Response from RM on 10 Aug 2023
Hello AlexaThank for you for your feedback. This really means so much to us.We a glad you enjoyed your stay.Hope to see you soon.Many thanksFrances

10/10 Excellent

Tessa

Stayed 1 night in Jul 2023
Response from RECMAN on 17 Aug 2023
HelloTessaThank you for your feedback.Many thanksFrances

8/10 Good

lissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from MM on 18 Aug 2023
Thank you for your review. we hope to welcome you back soon.

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful quintessential Cotswolds Inn. Service was excellent, rooms were great, quality of food was excellent. Highly recommended.
Stayed 1 night in Jun 2023
Response from RECMAN on 26 Jun 2023
Thank you Tom for such a lovely feedback.

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very much enjoyed the quirkiness of staying in a 15th century inn! Our room had wonderful beams and rafters. Really interesting history - Richard III stayed there. The staff were always helpful, attentive and polite, and the food was good. Overall a great place for our short break, with Witney and Burford in easy reach.
Stayed 2 nights in Jun 2023
Response from RECMAN on 26 Jun 2023
Hello Philip, thank you for the lovely feedback.

6/10 Okay

Harriet

Stayed 1 night in Jun 2023

8/10 Good

T W

Liked: Cleanliness, staff & service
Disliked: Room comfort
The kitchen extractor air con was noisy from 7:20 am until 10:30pm Opening windows was not a nice experience - except late at night People were very nice & helpful
Stayed 2 nights in May 2023

10/10 Excellent

Dominic

Stayed 1 night in Mar 2023

2/10 Terrible

Gill, Ansty Coventry

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to like about this property, unkept, dirty room. bathroom door would not close, and a spoon used to keep the window closed. miserable room to stay in, and no atmosphere in the pub. Left after the first night. I did try and get a room change or a transfer to the sister hotel, a call was made but nothing materialised. Breakfast poor. I did not even get the toast I ordered.

10/10 Excellent

Ian

Stayed 1 night in Dec 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Xmas at the Swan
Lovely hotel with plenty of atmosphere and character … great staff …
Stayed 3 nights in Dec 2022

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful character hotel
Lovely stay in a beautiful countryside location. The hotel room was well equipped, the venue itself has lots of charm and character and the staff were very friendly. Food was amazing!
Stayed 1 night in Dec 2022

8/10 Good

ANNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely B&B in a great location.
We really enjoyed staying at The Old Swan. Old building with lots of character. Could not fault service or cleanliness. A little pricey, but worth it. Would definitely recommend and we would not hesitate to book again.
The Old Swan
River Windrush
Minster Lovell church
Manor House ruins. 10 minutes walk away
Stayed 2 nights in Nov 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

PAUL

Stayed 1 night in Sep 2022

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful!!!
Stayed 2 nights in Aug 2022

8/10 Good

John

Stayed 2 nights in Aug 2022

8/10 Good

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely understated hotel, outstanding service.
We had a great stay. We had a wonderful room which was easy to get to on the flat as I had let them know in advance that my husband would find stairs difficult. The full cooked breakfast was excellent - high quality products cooked well. Service was excellent - helpful, friendly and generally prompt. One tiny hiccough but this was recognised and remedied immediately. You can't ask for more. We will be returning.
Stayed 4 nights in Jun 2022

10/10 Excellent

Saladin

Stayed 1 night in May 2022

6/10 Okay

Dean Francis Mark

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Old property with character, arrived on a Tues to find out most facilities were closed. Our bed was in need of a new mattress
Stayed 1 night in Apr 2022

10/10 Excellent

Adrian

Stayed 1 night in Apr 2022

10/10 Excellent

Michael

Liked: Staff & service, room comfort
Good staff, enjoyable stay.
Overall the room was clean and whilst this is an old and listed building, passageways & stairs had dust & detrius. Staff were very helpful and attentive. Note of caution - spiral stairs to bedrooms were difficult to negotiate with suitcases etc not recommended for anyone with mobility issues.
Stayed 1 night in Feb 2022

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Minster Lovell-The Old Swan
A very old building,full of character and log fires in the lounge/bar area.The staff were all kind and helpful. Breakfast had an original menu,but you could also order traditional bacon and scrambled egg. The bedrooms were comfortable ,en-suite and adequate given the age of the building.A great few days in lovely surroundings.
Stayed 2 nights in Feb 2022

2/10 Terrible

Duncan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor service
We arrived carrying cases and a baby. We were given instructions to our room but no assistance. The door to the stairs was heavy and another guest had to help us through. It would have taken a few seconds for a member of staff to help us to our room. Service at breakfast was disappointing too, the waitress forgot our tea , then the juice and we had to Ask three times for a simple breakfast. The building is quaint and very nice but overall, the stay was not what we expected.
Stayed 1 night in Jan 2022

4/10 Poor

Peter

Disliked: Staff & service, property conditions & facilities, room comfort
overpriced
Smallest bathroom I have ever seen in a hotel not worth the £270 We paid wont be returning
Stayed 1 night in Jan 2022

10/10 Excellent

Nathalie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I stayed here for 2 nights with our small dog. It was approximately £155/night including breakfast for a classic double room. Although I question whether the finish of the room was worth £155/night we thoroughly enjoyed our stay and would stay again. The location was lovely, the breakfast was delicious and the bar area was nice and relaxing in the evenings. The room was nice enough but some of the finishing touches were a bit tired, especially in the bathroom. Having said that it was perfectly adequate and in line with a 3* hotel, which this is. I suspect the price is largely dictated by location. The bed was soft, but as someone who prefers firm, I was still able to sleep on it fine. One caveat, If you hate dust, there was quite a bit of dust and small cob webs in our room in places, but in all other respects the room was clean. You could hear noises from neighbouring rooms, but not enough to bother us and it was never during the night. We would happily stay again.
Stayed 2 nights in Jan 2022

10/10 Excellent

Michael

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning location and a beautifully preserved historic building. Great combination!
Stayed 1 night in Dec 2021

10/10 Excellent

KEVIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay,lovely people,service with a smile
Stayed 1 night in Dec 2021

8/10 Good

David, Milton Keynes

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet Sunday night stay at charming location. Room however rather chilly, the radiator was not man enough for the job given size of room, as the bathroom was cold relying only on the towel rail..
Stayed 1 night in Nov 2021

8/10 Good

SEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real olde world pub hotel, not a straight line in the place so expect uneven floors and doors! But the service is excellent, friendly and efficient, the food is delicious and the welcome is warm, just like the log fire
Stayed 2 nights in Nov 2021

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent.
The place was lovely and had lots of character. It was evident that a considerable amount of money had been spent on rooms and bathrooms
Stayed 1 night in Nov 2021

10/10 Excellent

Alan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old inn in a lovely cotswold village, excellent food and wonderful staff, perfect for a short relaxing getaway with friends.
Stayed 2 nights in Nov 2021

8/10 Good

andrew

Liked: Cleanliness, staff & service, room comfort
cleanliness was good
Stayed 1 night in Nov 2021

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. Super cozy, great rooms, great food and staff was amazing!!
Stayed 1 night in Oct 2021

8/10 Good

Avtar Singh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2021

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very friendly and a wery warm reception great stay all round
Stayed 2 nights in Aug 2021

8/10 Good

Ian

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

2/10 Terrible

S

Disliked: Cleanliness, property conditions & facilities, room comfort
poor standard
hotel was dirty and in bad condition
Stayed 1 night in Jul 2021
Response from Sean on 28 Jul 2021
Dear Guest, Please except my sincere apologies that you found the Old Swan dirty and in bad condition, I must admit i am somewhat bemused but i do understand that my guests have different expectations. I am once again sorry for your obvious unhappy stay. Regards Sean

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, free room upgrade provided for our special occasion which was amazing. Very scenic location and
Stayed 1 night in Jul 2021