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Reviews of TownePlace Suites by Marriott Birmingham South

2.5 out of 5
TownePlace Suites by Marriott Birmingham South
400 Commons Dr, Birmingham, AL

Reviews

8.6

Excellent

Rating 10 - Excellent. 122 out of 218 reviews" "
Rating 8 - Good. 69 out of 218 reviews" "
Rating 6 - Okay. 8 out of 218 reviews" "
Rating 4 - Poor. 8 out of 218 reviews" "
Rating 2 - Terrible. 11 out of 218 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mario, Mobile

Liked: Amenities, property conditions & facilities
Very nice staff and very clean
Stayed 3 nights in Apr 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 2 nights in Apr 2024

8/10 Good

Damon

Stayed 5 nights in Sep 2023
Response from General Manager on 5 Oct 2023
Thank you for your survey, we are happy you enjoyed your stay!

10/10 Excellent

Brittini

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and very very clean
Stayed 1 night in Sep 2023
Response from General Manager on 5 Oct 2023
Thank you for your awesome review!

10/10 Excellent

Bryan

Stayed 1 night in Aug 2023
Response from General Manager on 5 Oct 2023
Thank you for your wonderful review!

10/10 Excellent

Roxanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is amazing and hotel is beautiful
Stayed 2 nights in Jul 2023
Response from Courtney Cooper on 4 Aug 2023
Thank you so much for your review!

10/10 Excellent

Kenya

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, modern, new facility. Convenient location near plenty of stores.
Stayed 1 night in May 2023

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean. Breakfast was good and the area was very well maintained.
Stayed 1 night in Apr 2023

6/10 Okay

Tonya

Stayed 1 night in Apr 2023

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service
The location was remodeling at the time of our stay but still very well kept in cleanliness and service. The staff was very nice and helpful.
Stayed 3 nights in Nov 2022

8/10 Good

Jenifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from General Manager on 13 Oct 2022
Thank you for your survey, we hope to see you again!

4/10 Poor

Christy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Under renovations. We were not told about this prior to booking. Our room had sheet rock repair and had a smell of a nursing home. Staff unable to cancel our appt since we didn’t book through the motel. Signage in room said to lock door because construction may require entrance by workers.
Stayed 1 night in Oct 2022
Response from General Manager on 13 Oct 2022
We are sorry to hear you didn't see the posting of renovations, we are excited to be upgrading our hotel. We hope you come and visit when it is complete.

2/10 Terrible

Verified traveller

Travelled with family
Overbooked
Apparently hotels.com overbooked the hotel. We arrived at midnight with 2 sleeping children and were unable to check in. It took us over an hour with two extremely tired children to find a new hotel.
Stayed 1 night in Oct 2022

10/10 Excellent

Margaret

Stayed 1 night in Sep 2022
Response from General Manager on 13 Oct 2022
Thank you for your survey!

8/10 Good

Darryl

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was not far from the restaurants and shopping stores
Stayed 1 night in Aug 2022
Response from General Manager on 20 Oct 2022
Thank you for your review

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything
Stayed 1 night in Aug 2022

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2022

8/10 Good

tiara

Stayed 1 night in May 2022

10/10 Excellent

Myra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kudos to Guest Service agent (Carla) -- she was efficient and engaging ... a real credit to your organization.
Stayed 2 nights in Jun 2022

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from General Manager on 19 Jun 2022
Thank you for your feedback. We truly appreciate it.

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jun 2022
Response from General Manager on 19 Jun 2022
Thank you for your feedback. We are glad you enjoyed your stay.

8/10 Good

Lara, Decatur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Quiet since it’s not right on the highway. Only issue was an excessive use of Febreeze or other scented freshener. Still have a headache a day later
Stayed 1 night in Jun 2022
Response from General Manager on 19 Jun 2022
Thank you for your comments, we will use this feedback. We hope you enjoyed your stay.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from General Manager on 4 Jun 2022
Thank you for your survey

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We liked the convenience of Location. We attended graduation at Samford University. Did have a confrontation with a desk clerk over fixing a stopped up commode. She stated there was no one there on weekend to fix problem. We could come down and get plunger. When I husband stated it would be the last time we would stay at Candlewood Suites she called back and said there should be someone coming up to fix. The issue was resolved and gentlemen cleaned up area.
Stayed 3 nights in Apr 2022
Response from General Manager on 4 Jun 2022
Thank you for your survey, we value the feedback so we can continue to improve our team.

8/10 Good

Kenyon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lady at front desk was very nice and helpful. There was a mix up with our room but she was able to help us get into a very nice clean room.
Stayed 1 night in Apr 2022
Response from General Manager on 23 May 2022
Thank you for your review, we hope to welcome you back in the near future!

8/10 Good

Bonita

Travelled with family
Liked: Staff & service
Located in a good area. Bathroom wasn’t clean and the TV remote had stuff spilled on it and we had no list of channels in the room and had to set up the TV using Spanish as there was no way to change to English and staff had no idea. Staff were very friendly and as helpful as they could be.
Stayed 2 nights in Apr 2022
Response from General Manager on 27 Apr 2022
Thank you for your review, we really appreciate hearing the issues that happened during your stay so we can directly address this with the team. We do apologize we didn't meet your expectations

6/10 Okay

michael

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I don’t usually write a review, but if you are bringing your family or just wanting a quiet night in Birmingham this is not the place. There are several long term residents staying here and the smell of cigarettes and weed filled the hallways. One customer was unhappy with her immediate charges to her card, and began yelling at the front desk clerk(who reach out to have the police help)…they never showed up! Beds were comfortable and the staff was polite but the carpet, tv’s, and building is dated. Will not be back. Do not recommend.
Stayed 1 night in Apr 2022
Response from General Manager on 11 Apr 2022
Thank you for your review. The guest that was upset at the front desk was charged for smoking in the room, and the police did show up to escort them out. We do apologize about this inconviece to you. We do take the non smoking charges serisouly and if someone smokes in the rooms they are charged 250 and asked to leave. We are also going to be going through renovations in the near future, we hope after we are updated that you will try us again. Have a great day!

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Courtney Cooper on 11 Apr 2022
Thank you for your wonderful review.

8/10 Good

Robert

Stayed 1 night in Apr 2022
Response from General Manager on 5 Apr 2022
Thank you for your survey

4/10 Poor

Datrean

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 2 nights in Mar 2022
Response from Courtney Cooper on 5 Apr 2022
Thank you for your review

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful stay Very clean room Comfortable beds nice workers
Stayed 2 nights in Mar 2022
Response from Courtney Cooper on 5 Apr 2022
Thank you for your wonderful review

6/10 Okay

Alfreda

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2022
Response from General Manager on 5 Apr 2022
Thank you for your review.

8/10 Good

travis

Travelled with family and small children
Liked: Cleanliness, amenities
Convenient, easy to get to, clean. Facility needs to be updated, wallpaper in bathroom peeling off in shower, no soap offered by bathroom sink, walls in hallway dinged and scratched.
Stayed 1 night in Feb 2022
Response from Courtney Cooper on 5 Apr 2022
Thank you for your review, we are excited to tell you that we will be going through a full renovations, in the next year. We hope you will come back and check us out.

2/10 Terrible

CHANTIA

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The toilet in the room did not work. The sink was leaking water. The fridge was dirty and still had food from the last customer. The elevator permit was out of date. I was really disappointed because i have stayed here before and it was excellent. Definitely need to get better overnight staff. I paid in advance but was told when i was checking in that i needed to pay another $25 which i had paid already in advance. When ibasled what this $25 was for the staff tells me she dont know i should already know since I booked the room. This was EXTREMELY UNPROFESSIONAL! Also someone burned popcorn downstairs and set off the main alarm at 4 am which cause the whole building to evacuate. I had several small children with me and this woke everyone up. Overall, i was inconvienced and wasted almost $400 for a nothing.
Stayed 2 nights in Feb 2022
Response from Front Desk on 5 Apr 2022
We are sorry you did not enjoy your stay. Even after maintenance came up and fixed the issue, I understand that was still inconvenient. As well as someone burning popcorn. Thank you for your review.

10/10 Excellent

elisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Feb 2022
Response from Courtney Cooper on 5 Apr 2022
Thank you for your wonderful review.

2/10 Terrible

Damien

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the worst hotels I ever stayed at
Stayed 1 night in Feb 2022
Response from General Manager on 7 Feb 2022
Hello, we are sorry to hear this was the worst hotel you stayed at. We hope to receive more information so we can improve our experiences.

10/10 Excellent

Mary

Stayed 1 night in Jan 2022
Response from Courtney Cooper on 7 Feb 2022
Thank you for you wonderful review

10/10 Excellent

RUTH

Liked: Staff & service, amenities, property conditions & facilities
Room was comfortable, amenities were great, building well maintained and clean. More than I expected.
Stayed 1 night in Jan 2022
Response from Courtney Cooper on 7 Feb 2022
Thank you for you wonderful review

10/10 Excellent

stan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2022

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Guud, very good all around.
Stayed 1 night in Jan 2022
Response from Courtney Cooper on 7 Feb 2022
Thank you for your review

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Hidden surprises
No ice maker in the room Had to ask fir several other items Front desk worker was super nice. I have never had a good stay at this place The furst time i checked in went to room and walked in on someone else next time we will try another one in that area.
Stayed 1 night in Dec 2021

10/10 Excellent

Stephen

Stayed 3 nights in Dec 2021

2/10 Terrible

Scott, Brooklyn

The property called me at 9PM the day of my reservation to tell me that I couldn't stay in the hotel because a pipe burst and they had no rooms left.
Stayed 2 nights in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from General Manager on 11 Nov 2021
Thank you so much for your wonderful review!

6/10 Okay

Irene

Travelled with partner
I stayed there for two nights I think you should get more than three towels for two people and three nights
Stayed 2 nights in Nov 2021
Response from General Manager on 11 Nov 2021
Thank you for your review, and feedback.

10/10 Excellent

Iketta

Stayed 2 nights in Oct 2021
Response from General Manager on 11 Nov 2021
Thank you so much for your wonderful review!

10/10 Excellent

Iketta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from General Manager on 11 Nov 2021
Thank you so much for your wonderful review!

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the kitchen set up. My husband thought the ice maker, frig, and A/C were a bit noisy. Overall I liked the one night stay.
Stayed 1 night in Oct 2021
Response from General Manager on 23 Oct 2021
Thank you for your review

2/10 Terrible

Christopher

Travelled with family
Disliked: Amenities, property conditions & facilities
Room was infested in fleas. Was in room for maybe 5 minutes. Showed the front desk the fleas we where picking iff of us. We are covered in bites. Front desk wasnt much help and doesnt know what they are doing when it comes to expedia bookings so it was a giant nightmare. No other rooms to fit us and had to find another hotel to stay at but yet my money still isn't back to me and it has been 4 days. If i didnt have money for a different hotel we would have been sleeping in our vehicle. Hotel even charged me a pet fee and we had zero pets after we tried to get the room situation fixed, guess i was being charged for their fleas as my pets.
Stayed 2 nights in Oct 2021