This hotel is quite new with good facilities, the room was comfortable and clean. Just a ten minute walk takes you to the centre. The reception staff were very helpful and courteous. The breakfast was disappointing with croissants and pastries that were stale and no fresh coffee served (this was the only hotel we have stayed at in Italy where this has happened) to add to this the waiter didn't acknowledge us and disappeared for ages leaving guests waiting for items to be replenished and when we asked for fresh coffee he just looked at us and then disappeared outside on his phone and failed to return. Our complaint to reception was handled well but this lets the hotel down when other staff are working hard for their guests.
Comment from Hotel Management
05-Sep-2016 by Maria Grazia - General Manager , Hotel Management
we are really really proud of our review, thank you so much!
Regarding the waiter's attitude, we hand you our apology, rarely this type of things happens, however we are really so so sorry!
We hope to see you again.
Kind regards, Albatres Palace Hotel****L