We emailed the day before our arrival to find out about the nearest bus stop and to confirm our arrival. When we got there, the hostel was overbooked and we had to move to a pension nearby. They only accepted cash for payment. We didn't have a choice of pension as San Sebastián is fully booked in August (hotels.com was sending us to Biarritz... ) we had to accept the relocation. However, the pension didn't have laundry facilities nor kitchen so it ended up costing us much more. The photos you see on the website for Roger's house is not the actual hostel. It is the Place of the constitution which is a one-minute walk from the actual hostel. It is far from looking like that! It is located on the third or fourth floor of a run down building- no lift.