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"I wish I was being exaggerated when I say, this hotel almost ruined the entire Cartagena trip for us. Before I get into it I will add some considerations because I do not want to be unfair in this review. When booking this hotel, it is NOT very clear that this is on a completely separate island from the city of Cartagena, it is isolated and you have to take a boat back and fourth everytime you need to go. So for other travelers that aren't familiar with the term "on the beach" for many of these international places, it doesn't mean a hotel by the beach, it means a hotel on an island. So i wish it was worded better, but I will take accountability for that. Now, several factors going into this I want to start with, we left the property 3 days before checkout because we couldn't bear staying there anymore. I don't have unlimited characters so I will short form it: The food was pricier than a lot of mainland spots and didn't taste good, no hotwater to shower first day, bugs everywhere in room crawling in bed to us, boat schedule inconveinent and not timely (can get costly as well out of free hours), the beach area dirty and pillows laid on / urinated on by wild dogs, staff (not all but a handful) not very courteous and they do not seem to care it is just a job to them. We had to book another hotel and just check out early even though we paid for 3 additional days we didn't use. This hotel single-handedly ruined Cartagena first time experience for us. Not worth pricing."

"Without exaggerating, this is probably the best international hotel I have ever stayed in. Completely saved my Cartagena trip. It was our first time to Cartagena, and we had booked another hotel which was so horrible, even with 3 days left we opted to this hotel and just checked out of there early. From before we could even enter the building someone was already headed towards us to grab bags, billingual. Next, at the counter while waiting to get checked in, we are brought the most refreshing juice. As we finished bags are taken again and brought upstairs to our room. We got the top floor room and the room was flawless. The way the AC is positioned central on the ceiling, the view was immaculate, the list of items to use/purchase was extensive and very well priced. The included breakfast literally changed EVERY day. The basics of it stayed the same, but there were always different meats, bases, fruits available which kept it not feeling generic like usual and everything tasted amazing. The staff, literally anywhere you go, the cleanliness of the building, the safeness and the location to easily get around town was just flawless. 10/10 if I ever go to Cartagena again I can't imagine staying anywhere else. This hotel single handedly saved our trip. It was for my lady's birthday and even on her special day someone came up and delivered a plate with a mini cake just for her to say Happy Birthday and it wasn't even planned. All around thank you so much for the hospitality"

"I absolutely LOVED this hotel and their staff. The staff were so caring and welcoming wondering where we were going what adventures we had planned for the day and if we needed a taxi to get us there. The rooms were clean, our view was excellent as we were on the 8th floor. And the ocean was literally in pur back yard. What more could you adk for. Definitely going back and Definitely staying at this property again!"

"Everything and everyone just amazing!!! Thank you very much!! It was an amazing experience 🙏🙏"

"Beautiful location and facilities "

"Great hotel excellent staff from day one. Highly recommend this hotel….."

"Pool and all staff was amazing. Thanks all,"

"Excellent property with an outstanding Team and service. The amenities and attention from the concierge, front desk, housekeepers, pool and beach, restaurant staff is beyond 5 stars… The only thing i would not consider 5 stars is the road that leads to the hotel, the gravel road is not suitable for everyone or any car, our taxi driver had a flat tire that had to change when he dropped us off, imagine if this happened in the middle of the road or at night! Hope the hotel and other properties nearby could adopt the road and fix it. other than that our stay was amazing!"

"Very clean rooms ,staffs are helpful and breakfast excellent "