Desk, laptop workspace, free WiFi, bed sheets

Reviews of University Inn

2 out of 5
University Inn
1825 Monterey St, San Luis Obispo, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 367 out of 784 reviews" "
Rating 8 - Good. 235 out of 784 reviews" "
Rating 6 - Okay. 113 out of 784 reviews" "
Rating 4 - Poor. 37 out of 784 reviews" "
Rating 2 - Terrible. 32 out of 784 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Phaedra

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
The room was clean and smelled clean. The front desk receptionist was nice but the lobby had an unwelcoming smell. I was nervous about the room on arrival and almost left but it turned out to be safe and quiet. They had a nice and simple continental breakfast, packaged pastries, bananas and coffee. To me that was perfect.
Stayed 1 night in Apr 2024
Response from sp on 22 Apr 2024
Dear Phaedra, Thank you so much for your review. We are delighted to hear that you had a positiveexperience with us at University Inn. We would like to apologize for inconvenient.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service
The room was clean and the management was very nice. The current remodeling of the pool made for difficult parking, but that will be remedied upon completion.
Stayed 2 nights in Apr 2024
Response from sp on 17 Apr 2024
Thank you so much for taking the time to post a review, Douglas, We are so happy to hear that you enjoyed your stay with us, and that our nice and clean room and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.

6/10 Okay

Willis

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Poor property condition
Stayed 1 night in Apr 2024
Response from sp on 16 Apr 2024
Dear Willis, Thank you for providing us with your valuable feedback. We’re disappointed to hear that our property wasn’t exactly to your liking. But we are remodling our property.

6/10 Okay

Caroline

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Incredibly noisy heating/cooling unit in rooms.
Stayed 1 night in Apr 2024
Response from sp on 14 Apr 2024
Dear Caroline, Your comfort is our top priority, and we apologize for any discomfort experienced. We're currently reviewing our in-room amenities to provide a more comfortable and enjoyable stay.

4/10 Poor

Manal, Los Angeles

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
For the price I paid , I could went to a better place. I have seen a better rooms at Motel 6
Stayed 1 night in Apr 2024
Response from sp on 14 Apr 2024
Dear Manal, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We're sorry to hear that you had a poor experience at our hotel.

10/10 Excellent

Lisa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent and kind. Room was clean, simple, comfortable bed and pillows.
Stayed 1 night in Apr 2024
Response from sp on 14 Apr 2024
Dear Lisa, We are delighted to know that you found your room comfortable and to your liking. Our goal is to provide a relaxing environment for our guests, and we're glad we achieved this for you.

10/10 Excellent

kim and Tori

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from sp on 14 Apr 2024
Dear Kim,Tori, We appreciate your feedback on the comfort of our accommodations. It's important to us that our guests feel at home, and we're taking steps to enhance our rooms based on your comments.

8/10 Good

Karl

Disliked: Property conditions & facilities
Good price, lots of construction going on
Stayed 1 night in Apr 2024
Response from sp on 11 Apr 2024
Dear Karl, Thank you for visiting us again and sharing this valuable feedback. We appreciate your loyalty andcontinued trust in our service.

4/10 Poor

Mary

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The room was clean. The grounds appeared to be under construction. Walking to the room was cumbersome. I was very upset that I was charged a $50 property fee. For what? No amenities at all and pool was under construction. Also I couldn’t get the card key to work and had to call the manager every time I wanted in the room.
Stayed 2 nights in Apr 2024
Response from sp on 11 Apr 2024
Dear Mary, Thank you for providing us with your valuable feedback. We’re disappointed to hear that our work wasn’t exactly to your liking. We hope you give us another chance soon, so we can share aneven more positive experience.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and very friendly staff
Stayed 1 night in Apr 2024
Response from sp on 11 Apr 2024
Dear Philip, Thank you for your great review. At University Inn, we work hard to offer high-quality service to every guest. We made sure to share this feedback with employe.

8/10 Good

Marc

Travelled with family
Disliked: Property conditions & facilities
Can’t wait for the pool to be refinished
Stayed 2 nights in Apr 2024
Response from sp on 11 Apr 2024
Dear Marc, Thank you so much for your review. We are delighted to hear that you had a positive experience with us at University Inn.

8/10 Good

Chalind

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from sp on 3 Apr 2024
Dear Chalind, Thank you for providing feedback on your recent experience at University Inn. We take pride inproviding a clean and comfortable space for all of our guests.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service
Under construction
Stayed 1 night in Apr 2024
Response from sp on 2 Apr 2024
Dear Maria, Thank you for taking the time to provide valuable feedback. We apologize that your experience was less than ideal.

6/10 Okay

Yuk Wa

Stayed 1 night in Mar 2024
Response from sp on 3 Apr 2024
Dear yuk Wa, Thank you for taking a moment to share your experience at University Inn. We’re proud to delivergreat value to our guests.

6/10 Okay

Daniel, Bellevue

Disliked: Amenities, property conditions & facilities
The property is in a state of disrepair - the pool is all torn up, my room had unfinished drywall, and the floors were uneven with planks buckling. Bedding from prior days' service from the property was parked in large carts outside my room window. If you need an average place to stay near CalPoly or the freeway, it's fine.
Stayed 1 night in Mar 2024
Response from sp on 2 Apr 2024
Dear Daniel, We’re sorry to hear you had a negative experience with us. We want every customer’s experience to be the best possible, and we work hard to make sure that happens. But we just trying to fix our property.

6/10 Okay

Candace

Stayed 2 nights in Mar 2024
Response from Sp on 2 Apr 2024
Dear Candace, Thank you so much for taking the time to leave us feedback.

6/10 Okay

Ray

Stayed 1 night in Mar 2024
Response from sp on 14 Apr 2024
Dear Ray, We're sorry to hear that you had a negative experience at our hotel and we apologize for falling short in this area.

6/10 Okay

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately this is a party hotel for college kids and there was loud partying all night. There was yelling, screaming, running until 5:30 am. Management got many complaints but weren’t very proactive about it.
Stayed 2 nights in Mar 2024
Response from sp on 20 Mar 2024
Dear Kim, Thank you for your feedback, your feedback is very important to us. Our sincere apologies, for the disturbance during your stay.

4/10 Poor

Frank

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from sp on 20 Mar 2024
Desr Frank, Thank your for your feedback, We're sorry to hear that you had an unpleasant experience at our hotel.

6/10 Okay

Luc

Stayed 1 night in Mar 2024
Response from sp on 11 Apr 2024
Dear Luc, Thank you for sharing a review of your recent experience.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Easy Peasy and priced right
Stayed 2 nights in Mar 2024
Response from Sp on 7 Mar 2024
Dear Charles, Thank you for your feedback and I'm glad that you enjoyed your stay.

8/10 Good

Camille

Stayed 2 nights in Feb 2024
Response from sp on 20 Mar 2024
Dear Camille, Thank you for sharing a review of your recent experience. Glad that you enjoy your stay.

10/10 Excellent

Sherrie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and simple
Stayed 1 night in Feb 2024
Response from sp on 22 Feb 2024
Dear Sherrie, Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at University Inn.

10/10 Excellent

Srinivas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 1 night in Feb 2024
Response from AP on 15 Feb 2024
Thank you for your review and we are glad you enjoyed your stay.

6/10 Okay

Katherine

Travelled with family
Liked: Staff & service, amenities
Room had dirty floors and flies
Stayed 1 night in Jan 2024
Response from sp on 9 Feb 2024
Dear Kaherine, Thank you for your feedback and sorry for inconvenient.

8/10 Good

Steven, San Marcos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Sp on 31 Jan 2024
Dear Steven, Thank you for your feedback and I'm glad that you enjoyed your stay.

10/10 Excellent

Kristine, SOUTH BEND

Stayed 1 night in Jan 2024
Response from sp on 9 Feb 2024
Dear Kristine, Thank you for your feedback and glad the hear that you enjoy your stay.

10/10 Excellent

anita

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and very clean rooms.
Stayed 1 night in Jan 2024
Response from sp on 17 Jan 2024
Dear Anita, Thank you for your feedback, I’m so glad you enjoyed your stay. It is wonderful to know that you found our rooms nice clean and comfortable.

6/10 Okay

Angelina

Liked: Cleanliness, staff & service, property conditions & facilities
It's good for the price but if they had milk with the coffee and some decaf coffee that would be great appreciated.
Stayed 1 night in Jan 2024
Response from AP on 10 Jan 2024
Thank you for your review and we will look into providing these items.

10/10 Excellent

Stephen

Stayed 2 nights in Dec 2023
Response from AP on 28 Jan 2024
Thank you for your review, we are glad you enjoyed your stay.

10/10 Excellent

William

Stayed 1 night in Jan 2024
Response from AP on 10 Jan 2024
Thank you for your review, we are glad you enjoyed your stay.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
You get what you pay for
The room was cheap and the manager at check-in was great...that's about it. Stains on the sheets, uncomfortable pillows and beds. If ever back in the area, I wouldn't choose to stay here again.
Stayed 1 night in Dec 2023
Response from AP on 10 Jan 2024
Thank you for your review. We apologize for this issue regarding the sheets and it has been brought up with our supplier and internally to ensure it does not happen again.

8/10 Good

Sanjeeva

Travelled with family
Liked: Cleanliness, amenities
The beds and inside the room was clean, room bit noisy. The property mentioned continental breakfast free, I would don’t deceive by this. They just had few items from Costco on the counter.
Stayed 1 night in Dec 2023
Response from AP on 7 Jan 2024
Thank you for your review. We apologize for the noise and yes the breakfast is a grab and go.

10/10 Excellent

Billy

Stayed 1 night in Dec 2023
Response from Sp on 1 Jan 2024
Dear Billy, Thank you for your feedback and I'm glad that you enjoyed your stay.

8/10 Good

Mark

Liked: Cleanliness, room comfort
Clean place to stay
The LED lighting is too stark. Not warm at all. Reminds me of Russia. It was clean.
Stayed 1 night in Dec 2023
Response from Sp on 31 Jan 2024
Dear Mark, Thank you for your feedback.

10/10 Excellent

Daniel E.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Response from sp on 9 Feb 2024
Dear Daniel, Thank you for taking a moment to share your experience at University Inn. We’re proud to deliver great value to our guests.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Basics covered
Was clean but very sterile atmosphere Comfortable but very basic Price was good
Stayed 1 night in Dec 2023
Response from Sp on 1 Jan 2024
Dear Guest, Thank you for your feedback and I'm glad that you enjoyed your stay.

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sheila was absolutely fantastic! She was so very helpful in every way. Rooms were clean and as shown in pictures. Love that this Inn is so close to all downtown San Luis so shopping, dining, nightlife is all easily walkable. Also very close the the university!
Stayed 2 nights in Dec 2023
Response from Sp on 21 Dec 2023
Dear Emily, Thanks so much for your feedback! It makes our day hearing about how much our customers love, and the great service they’ve received from our team. We have passed on your review to our team and look forward to seeing you again.

8/10 Good

Delmy

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Sp on 21 Dec 2023
Dear Delmy, Thank you for your feedback and I'm glad that you enjoyed your stay.

10/10 Excellent

Zhiyu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sp on 21 Dec 2023
Dear Zhiyu, Thank you for your feedback and I'm glad that you enjoyed your stay.

6/10 Okay

jeffrey, south berwick

Liked: Cleanliness, staff & service
Disliked: Amenities
Grounds and parking lot could be updated. Floor in unit and soap dispenser need repair.
Stayed 2 nights in Dec 2023
Response from Sp on 21 Dec 2023
Dear Jeffrey, Thank you for your feedback and we are in Process of getting our parking lot done pretty soon.

10/10 Excellent

Irma

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sp on 12 Dec 2023
Dear Irma, we appreciate your business and value your feedback.

8/10 Good

jeffrey, south berwick

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are very good. Property could use some upgrades
Stayed 3 nights in Dec 2023
Response from Sp on 12 Dec 2023
Hey Jeffrey, we appreciate the fantastic review and are glad we could be of service. And we loved to know that what upgrades we needed.

6/10 Okay

Christopher

Travelled with partner
Liked: Cleanliness, staff & service
Response from sp on 9 Feb 2024
Dear Christopher, Thank you for taking the time to write a review.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people, clean, good price.
Stayed 2 nights in Dec 2023
Response from Sp on 9 Dec 2023
Dear Michael, Thank you for your feedback and I'm glad that you enjoyed.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Close to downtown
Stayed 1 night in Dec 2023
Response from Sp on 9 Dec 2023
Dear Charles, Thank you for your feedback and I'm glad that you enjoyed your stay.

8/10 Good

Keith

Liked: Cleanliness, staff & service, amenities
I didn't like the fact that the parking lot asphalt was in such bad condition that I was tracking black dust everywhere in my room.
Stayed 3 nights in Nov 2023
Response from sp on 4 Dec 2023
Dear Keith, Thank you for your feedback. I understand your concerns about our rooms and parking lot, sorry for inconvenient. But we are going to start doing new paring lot pretty soon.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from sp on 4 Dec 2023
Dear Kimberly, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay just around the corner.

4/10 Poor

Michael

Travelled with family
The place location was great but the beds were terrible. Haven't woken up with a bad back in years! Also the Wi-Fi although free is non existent and so slow when it works.
Stayed 3 nights in Nov 2023
Response from sp on 26 Nov 2023
Dear Michael, Thank you for taking the time to share your experience. We apologize for any inconvenience you may have experienced.

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from sp on 4 Dec 2023
Dear Olga, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.