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Reviews of The Cliffs Hotel and Spa

3.5 out of 5
The Cliffs Hotel and Spa
2757 Shell Beach Road, Pismo Beach, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 360 out of 721 reviews" "
Rating 8 - Good. 245 out of 721 reviews" "
Rating 6 - Okay. 71 out of 721 reviews" "
Rating 4 - Poor. 34 out of 721 reviews" "
Rating 2 - Terrible. 11 out of 721 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

alejandro, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2022

10/10 Excellent

Dee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the nicest hotels we’ve stayed at since we’ve been coming to Pismo. The staff was exceptionally kind and accommodating, from booking to the front desk to housekeeping to Marisol restaurant (who makes an excellent margarita!) The beds were very comfortable and the rooms spacious & quiet. We came at a difficult time during the quarantine and the Cliffs gave us a much needed, stress free reprieve from the rest of the world for a few days.
Stayed 3 nights in Apr 2020
Response from Stephanie on 14 Apr 2020
I am so happy that we could be a relaxing oasis for you during this difficult time, Dee. We look forward to welcoming you back under better circumstances, so you can sit poolside with your margarita and watch the sunset! Take care,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has a beautiful view of the ocean and the property. All of the amenities were closed do to the Covid 19 pandemic. Not the fault of the hotels. This is a beautiful place and will be booking an other weekend stay in the future.
Stayed 1 night in Apr 2020
Response from Stephanie on 13 Apr 2020
Thank you ~ we look forward to welcoming you back at another time, when you can take full advantage of all that we have to offer. Take care!

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2020
Response from Stephanie on 10 Apr 2020
Thank you, George!

10/10 Excellent

Andrew

Stayed 1 night in Apr 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020
Response from Stephanie on 7 Apr 2020
Thank you!

8/10 Good

Verified traveller

Stayed 1 night in Mar 2020
Response from Stephanie on 27 Mar 2020
Thank you!

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel - amazing service.
This hotel is always a gem. We’d been booked on a cruise among this virus issue and it’d been cancelled. Told my daughter let’s go to The Cliffs and pretend we’re on a cruise. Ate every meal at Marisol had drinks in the hot tub. It was great - hot was squeaky clean.
Stayed 2 nights in Mar 2020
Response from Stephanie on 21 Mar 2020
Wow, thank you so much for your loyalty in staying with us and for your review. I am so sorry your original plans were changed, but we are honored that we were able to give you a little getaway in the mean time. We look forward to welcoming you back in the future (perhaps on the way to your cruise)! Take care ~

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was pleased with everything overall in general. Great time.
Stayed 2 nights in Feb 2020
Response from Stephanie on 24 Feb 2020
Wonderful, so glad you enjoyed your stay! Thank you

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the location, hotel being pet friendly and the cleanliness of the place.
Stayed 1 night in Feb 2020
Response from Stephanie on 24 Feb 2020
Wonderful to hear, thank you!

4/10 Poor

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was confusing. I booked a "classic" room with a king bed and a sea view. When I arrived the front desk gave me a garden view because the there is no such thing as a classic sea view room at there hotel. The Front Desk Manager made it right and upgraded is to a not classic sea view room. On check out they wanted an additional $180 dollars even though I prepared with expedia. After fifteen minutes of explaining and waiting for mangers they took it off the bill. Please get this problem straightened out. I am certain they will be contacting you.
Stayed 1 night in Feb 2020
Response from Stephanie on 20 Feb 2020
Bruce, thank you for your feedback. I am so sorry for the confusion over your recent visit and your inconvenience. You are correct, the listing on expedia should not have said ocean view and I believe that has now been corrected. While we were able to honor the room type, I am sorry that we dropped the ball on your billing as well. Please let me know if I can help in the future. Thank you, Stephanie

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Stephanie on 18 Feb 2020
Thank you!

8/10 Good

Saad

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Stephanie on 24 Jan 2020
Thank you!

8/10 Good

Glenn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NYE
An amazing resort with a great gym.its on a cliff over a beach with views of the Channel Islands. Really nice breakfast buffet and NYE dinner/party. I will be back
Stayed 3 nights in Dec 2019
Response from Stephanie on 4 Jan 2020
Glenn, I am thrilled to hear how much you enjoyed your stay and our New Years Eve party! We look forward to welcoming you back soon! Take care, Stephanie

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Stephanie on 27 Dec 2019
Thank you, Sonia!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Stephanie on 23 Dec 2019
Thank you!

10/10 Excellent

Nicole

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Stephanie on 17 Dec 2019
Thank you, Nicole!

10/10 Excellent

Meghan

Stayed 2 nights in Dec 2019

6/10 Okay

Rhett

Stayed 1 night in Nov 2019

10/10 Excellent

Suzeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend - take me back
Highly recommend this place. Excellent service, perfect location, excellent facilities, excellent breakfast
Stayed 1 night in Nov 2019
Response from Stephanie on 22 Nov 2019
Thank you, Suzeth ~ I'm thrilled that you enjoyed your stay! I hope we will have a chance to welcome you back soon. Take care!

4/10 Poor

John

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Nov 2019
Response from Stephanie on 18 Nov 2019
John, I am sorry you weren't more satisfied with your visit. Please reach out if you would like to discuss details of your stay. Thank you

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Stephanie on 11 Nov 2019
Thank you, Michael!

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019
Response from Stephanie on 11 Nov 2019
Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Stephanie on 30 Oct 2019
Thank you!

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Stephanie on 30 Oct 2019
Thank you, Joshua!

10/10 Excellent

Maribel, Fresno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best places to stay in Pismo. The ocean view rooms are the best!
Stayed 1 night in Oct 2019
Response from Stephanie on 30 Oct 2019
Wonderful to hear, Maribel ~ thank you!

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Stephanie on 15 Oct 2019
Thank you, Robin!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Stephanie on 7 Oct 2019
Thank you!

6/10 Okay

Twinmom, Seattle

Travelled with family
Disliked: Staff & service
There was rarely anyone at the front desk. I had to ask two different people to get a blow dryer that worked and I gave up on asking some questions because there was no one around. Except the valet guys. They were all really nice. I didn’t care for the fact that the parking lot was so small that I had to valet park several times. Not a big deal, just a little annoying. The property could use a refresh. Small bathrooms. The room was fairly clean.
Stayed 2 nights in Sep 2019
Response from Stephanie on 18 Sept 2019
Twinmom ~ I am glad that you were well taken care of by our bellmen, but I am sorry to hear about the lack of agents at the Front Desk. I hope you were able to enjoy the rest of your time with us. Thank you!

4/10 Poor

Amber Mae

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
No microwave, no continental breakfast.
Stayed 1 night in Sep 2019
Response from Stephanie on 18 Sept 2019
Thank you, Amber Mae ~ although we do not offer a continental breakfast, we do have a full buffet each morning in our restaurant, or you can order off the menu. I hope you enjoyed your stay other than that. Take care!

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Very nice... if only...
The view is awesome, the beds are divine with enough pillows to satisfy the pickiest pillow person! The restaurant was delightful. All that being said... the front desk staff as well as staff "in charge" of booking the shuttle van leave a lot to be desired. I'll be forgiving and chalk it up to inexperience (new hires?) because it's hard to believe that this property would allow such behavior toward paying guests. If it hadn't been for the rudeness experienced at the hands of these seemingly "careless" employees, I would have given a full "excellent" rating. Don't let the fact that this property is older deter you from enjoying it's perfect location and beautiful views. It is well maintained and the rest of the staff was absolutely attentive!
Stayed 2 nights in Sep 2019
Response from Stephanie on 10 Sept 2019
Thank you for the glowing compliments, I am so glad you enjoyed the property! However, I apologize for the lack of service that you received at the Front Desk and Bellstand. Please feel free to contact us with any specifics if you wish, so we can address the issues. Thank you!

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019
Response from Stephanie on 10 Sept 2019
Thank you!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everything was good, except, my bathing suit was taken from my room, and the staff could not find it. At checkout, they said they will try to find and send it to me,but after a week, i don;t have it, i am pretty sure it was taken from the room, i hung it on the door hanger, after returning from the swimming pool, and the next day we went out for several hours, upon return, i wanted to go swimming and my suit was gone,and the staff could not find it, so, i am pretty upset, specially, we have stayed at this hotel many a times over the past decades, the sad part is, they didn't even offer any compensation for it, was a very expensive suit and almost brand new, next time, i will make sure to mention it and just not have the room cleaned, very disappointed.
Stayed 1 night in Aug 2019
Response from Stephanie on 3 Sept 2019
I am glad you enjoyed your stay, however, I am sorry to hear about your bathing suit. Please fill out a Lost and Found request on our website, so we have your contact information and can follow up. I am confident the bathing suit wasn't taken, but there is a good chance it was caught up in the laundry. Thank you!

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and close to the beach. Friendly staff. Loved the pool but could be warmer as it is really foggy in the area
Stayed 3 nights in Aug 2019
Response from Stephanie on 30 Aug 2019
Thank you, I am so glad you enjoyed your stay and were well taken care of by our staff!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spa clean smell everywhere, not super crowded, on the water
Stayed 1 night in Aug 2019
Response from Stephanie on 26 Aug 2019
Thank you ~ I am glad you enjoyed your visit!

8/10 Good

Roland

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was great only do understand why we have to pay separate for the coffee even you paid for the vouchers!
Stayed 1 night in Aug 2019
Response from Stephanie on 26 Aug 2019
I am so glad you enjoyed your stay, Roland! Please reach out if you have a question about your charges, we would be happy to look into them. Take care!

10/10 Excellent

Nicole

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great! Wish I would have had more time to stay and relax!!
Stayed 1 night in Aug 2019
Response from Stephanie on 23 Aug 2019
Wow ~ thank you, Nicole! I am so happy that you had a relaxing getaway. We look forward to your next visit. Take care!

8/10 Good

Kyle, El Dorado Hills

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Stephanie on 19 Aug 2019
Thank you, Kyle ~ so glad you enjoyed your stay!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic value
Stayed 1 night in Aug 2019
Response from Stephanie on 17 Aug 2019
Thank you, so glad you enjoyed your stay!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Stephanie on 13 Aug 2019
Thank you, Anthony!

10/10 Excellent

Colette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Resort
Our stay was exactly what we needed & expected from the Cliffs....relaxing, comfortable & very enjoyable, with an amazing pool & ocean view.
Stayed 1 night in Aug 2019
Response from Stephanie on 12 Aug 2019
Thank you, Colette ~ that's wonderful to hear! We look forward to welcoming you back soon. Take care,

10/10 Excellent

Karlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Stephanie on 12 Aug 2019
Thank you, Karlyn!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy, friendly, the valet plugged in my car and made sure it was charged, the pool and hot tub were well maintained, clean and comfortable (although sometimes very busy), views and beach access were perfect
Stayed 1 night in May 2019
Response from Stephanie on 7 Aug 2019
I'm so happy you enjoyed your stay and were so well taken care of while on property. We hope to welcome you back soon ~ take care!

2/10 Terrible

Verified traveller

Stayed 1 night in Aug 2019
Response from Stephanie on 6 Aug 2019
I'm sorry you were not happy with your stay. Please feel free to contact us with any specific feedback. Thank you!

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 2 nights in Jul 2019
Response from Stephanie on 6 Aug 2019
Thank you!

10/10 Excellent

Elizabeth K.

Liked: Cleanliness
very nice property
staff was wonderful very accommodating we arrived at 11 and they had us in a room within 15 min was very clean. will defiantly stay again.
Stayed 1 night in Jun 2019

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location and hotel / restaurant
Stayed 1 night in Jul 2019
Response from Stephanie on 18 Jul 2019
Thank you, Jon ~ we're thrilled that you enjoyed your experience! Take care

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Meh
I felt that the person checking me in should have actually told me what amenities were available to me. They told me nothing. Just checked me in. I had no idea what the place had to offer. I don’t know the name of our check in person but it was a young man with dreadlocks. He wasn’t rude but he didn’t offer any information either. The room was clean and bedding was nice but the bathroom seemed like it needed a facelift. Yellowing grout etc.
Stayed 1 night in Jul 2019
Response from Stephanie on 12 Jul 2019
Thank you for your feedback, I will share this with our Front Desk. I hope you enjoyed your stay and were able to take advantage of our special events this week anyway. Take care!

10/10 Excellent

Rubina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Stephanie on 5 Jul 2019
Thank you ~ so glad you enjoyed your stay!

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Nice enough
Nice property but it’s worn and dated. Beds are comfortable yet dangerously tall. Beautiful view.
Stayed 1 night in Jul 2019
Response from Stephanie on 5 Jul 2019
I am glad to hear that the beds were comfy and you enjoyed our views, however I am sorry you felt our property was dated. We are continually updating and refreshing our rooms throughout the year to keep them in great shape. Take care, Stephanie