Terrace/patio

Reviews of Sandcastle Hotel on the Beach

3.5 out of 5
Sandcastle Hotel on the Beach
100 Stimson Ave, Pismo Beach, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 648 out of 1143 reviews" "
Rating 8 - Good. 252 out of 1143 reviews" "
Rating 6 - Okay. 133 out of 1143 reviews" "
Rating 4 - Poor. 70 out of 1143 reviews" "
Rating 2 - Terrible. 40 out of 1143 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jeremi, Manteca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Brigette, Guest Services Supervisor on 24 Apr 2024
Hello Jeremi,We truly appreciate you taking the time to share your feedback through our survey. Your insights are invaluable to us. We look forward to the opportunity to welcome you back again in the near future!

8/10 Good

Melisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was decent and nice. Everything seemed to be clean. Walls are pretty thin so you can hear everyone around you. Patio didn’t have much privacy. Parking wasn’t free with stay.
Stayed 1 night in Apr 2024
Response from Brigette, Guest Services Supervisor on 23 Apr 2024
Thank you for sharing your feedback with us. We're delighted to hear that you found our property to be decent and well-maintained, with clean facilities. We appreciate your note about the thin walls and lack of privacy on the patio; we'll certainly take this into consideration for future improvements. Regarding parking, we understand your concern and will explore options to enhance our guest experience. We hope to welcome you back for an even better stay in the future.

8/10 Good

unique

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Staff & service, property conditions & facilities
Staff was very Friendly. Would absolutely stay again
Stayed 1 night in Apr 2024
Response from Brigette, Guest Services Supervisor on 23 Apr 2024
Thank you for taking the time to share your feedback and your kind words! We're thrilled to hear that you found our staff to be friendly and accommodating. It would be our pleasure to welcome you back for another stay in the future.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service
Excellent location, cute beach hotel, very friendly staff. Charge for late check out and some recreation equipment as well as parking.
Stayed 1 night in Apr 2024
Response from Nicole, Assistant General Manager on 18 Apr 2024
Thank you for sharing your feedback. We're glad you enjoyed our location and the charm of our beach hotel! Looking forward to welcoming you back soon!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay by the beach.
Stayed 2 nights in Apr 2024
Response from Nicole, Assistant General Manager on 17 Apr 2024
Thank you once again for choosing our Sandcastle Hotel on the Beach. Your appreciation means the world to us, and we sincerely look forward to being of service to you on your next visit! Until then, take care and have a fantastic time ahead!

10/10 Excellent

Bobbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay and very friendly hotel staff.
Stayed 1 night in Apr 2024
Response from Nicole, Assistant General Manager on 17 Apr 2024
We are absolutely delighted to receive your feedback and learn that you had a wonderful stay with us! Making our guests happy is our top priority, and knowing that we succeeded in doing so brings us immense joy. Your kind words encourage us to continue striving for excellence in hospitality.

4/10 Poor

Baltazar

Disliked: Staff & service, property conditions & facilities
It was hard to get a hold of staff. Eating area was very lacking. Strange odor coming from the kitchen hood vent to the second floor. Cleaning staff very loud in the hallways. Woke us up very early both days of our vacation. Very disappointed!
Stayed 2 nights in Apr 2024
Response from Brigette, Guest Services Supervisor on 15 Apr 2024
We're truly sorry to hear about your disappointing experience during your stay. Your feedback is invaluable to us, and we're committed to addressing these issues promptly to ensure a more pleasant stay for all our guests. We're taking immediate action to improve our communication with guests, enhance our dining facilities, investigate the kitchen odor, and ensure our cleaning staff operate with consideration for our guests' rest. We apologize for falling short of your expectations and hope to have the opportunity to regain your trust in the future. If there's anything else you'd like to share, please don't hesitate to reach out to us directly.

10/10 Excellent

Alfredo

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is fine just, my opinion add more heating areas for couple or family of 4 members
Stayed 1 night in Mar 2024
Response from Brigette, Guest Services Supervisor on 15 Apr 2024
Thank you for your feedback and for choosing our establishment for your stay! We're delighted to hear that overall, your experience was positive. Your suggestion regarding adding more heating areas for couples or families of four members is greatly appreciated. We understand the importance of ensuring everyone's comfort during their stay, especially during colder seasons. We'll definitely take your suggestion into consideration as we continuously strive to enhance our guests' experience. We hope to welcome you and your family back again soon and provide an even more enjoyable stay. If there's anything else we can do to improve your experience, please don't hesitate to let us know.

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location in Pismo close to Pier and beach
Stayed 1 night in Apr 2024
Response from Brigette, Guest Services Supervisor on 11 Apr 2024
Thank you so much for leaving us a wonderful review! We are glad to hear you enjoyed our location. We hope to welcome you back in the future with another fantastic stay.

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brigette, Guest Services Supervisor on 9 Apr 2024
Hello Tracy! Thanks so much for taking the time to leave us some feedback. We are glad to hear you had a good time with us here at Sanddcastle Hotel on the Beach. We hope to welcome you back soon.

8/10 Good

Alaura

Liked: Cleanliness, staff & service, property conditions & facilities
It would have nice to have had breakfast of some kind
Stayed 1 night in Mar 2024
Response from Guest Services on 8 Apr 2024
We are very glad to know you were pleased with your overall stay at Sandcastle Hotel on the Beach.

10/10 Excellent

Erica

Liked: Cleanliness, property conditions & facilities
Our room is right by the staff area, so in the morning, the workers were loud and it was not a place for sleeping in. Otherwise, it was great!
Stayed 1 night in Apr 2024
Response from Nicole, Assistant General Manager on 6 Apr 2024
We apologize for the inconvenience caused by the loud staff in the mornings. We'll address this issue to ensure a more peaceful stay for our guests. We appreciate your feedback and hope to welcome you back for an even better experience next time!

6/10 Okay

Laura

Travelled with family
Disliked: Property conditions & facilities
The beds were not comfortable at all
Stayed 1 night in Mar 2024
Response from Brigette, Guest Services Supervisor on 2 Apr 2024
We're sorry to hear that you found the beds uncomfortable. Your comfort is important to us, and we appreciate your feedback. We'll take your comments into consideration as we strive to improve our accommodations.

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Brigette, Guest Services Supervisor on 3 Apr 2024
Hello Kelvin! Thank you for leaving a survey response. We are glad to hear you enjoyed your stay! We hope to welcome you back soon. - Guest Services

6/10 Okay

Robert

Travelled with family
Disliked: Amenities, property conditions & facilities
For the cost I expected a nicer room. The hotel is older and not what I consider to be worth the money it cost. Your paying for location and next time I will pay a little more to stay at the newer updated hotel next door which is closer to the attractions.
Stayed 1 night in Mar 2024
Response from Brigette, Guest Services Supervisor on 2 Apr 2024
Thank you for your feedback. We apologize that your experience did not meet your expectations. We appreciate your input and will take it into consideration as we continue to improve our offerings. We hope you'll consider giving us another chance in the future.

10/10 Excellent

FJ, Pomona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brigette, Guest Services Supervisor on 2 Apr 2024
Thank you so much for leaving a review! We hope to welcome you back soon.

6/10 Okay

ma.dolores

Travelled with family
Liked: Cleanliness, property conditions & facilities
Restaurant not available for lunch .
Stayed 2 nights in Mar 2024
Response from Brigette, Guest Services Supervisor on 1 Apr 2024
Thank you for your feedback. We apologize for the inconvenience caused by our one-hour closure between 11-12pm at the Bistro. We'll consider your comment as we review our closure times. We regret that our restaurant wasn't available for lunch during your visit. Your feedback helps us improve. We hope to welcome you back for a better experience.

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with great staff. Easy walk to the pier. We will definitely be back.
Stayed 2 nights in Mar 2024
Response from Brigette, Guest Services Supervisor on 31 Mar 2024
Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and found our staff to be great. We're glad to hear that you liked our location and how close we are to the pier. Thank you so much for leaving some feedback and we look forward to welcoming you back on your next visit!

6/10 Okay

Lone

Travelled with family
Very noise property
Stayed 1 night in Mar 2024
Response from Brigette, Guest Services Supervisor on 31 Mar 2024
Thank you for your feedback. We apologize for any inconvenience caused by noise disturbances during your stay. Your comfort is important to us, and we are currently exploring ideas to address this issue. We appreciate your understanding and hope to welcome you back for a quieter experience in the future.

10/10 Excellent

Sage

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel and definitely coming back again!
Stayed 2 nights in Feb 2024
Response from Nicole, Assistant General Manager on 28 Mar 2024
Thank you for the wonderful review! We are so pleased to hear you enjoyed our property and all we have to offer. We aim to please! Looking forward to hosting you again soon!

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it here and will be back.
Stayed 1 night in Mar 2024
Response from Brigette, Guest Services Supervisor on 27 Mar 2024
We are so glad you enjoyed your stay! Thank you for taking the time to leave a review. We can't wait to welcome you back!

8/10 Good

Martin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and area around the hotel is perfect right in front of the beach. The only reason I would not give it a 5 star is because I reserved ocean view for one of the rooms under my booking and they no longer had it available to us at check in so I didn’t get what I paid for.
Stayed 1 night in Mar 2024
Response from Nicole, Assistant General Manager on 27 Mar 2024
Thank you for sharing your feedback. We're glad to hear you enjoyed our prime beachfront location. We're sorry for any confusion regarding your room reservation. Please reach out to us directly so we can discuss this matter in detail.

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and nice. The place was clean.
Stayed 1 night in Mar 2024
Response from Brigette, Guest Services Supervisor on 26 Mar 2024
Thank you for your positive feedback! We're glad to hear that you found our staff friendly and that you enjoyed a clean environment during your stay. We appreciate your kind words and hope to welcome you back soon.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
The ocean front and view were excellent. Pier was a walking distance no need to use a car. Will go back
Stayed 2 nights in Mar 2024
Response from Brigette, Guest Services Supervisor on 26 Mar 2024
We're thrilled to hear that you enjoyed the excellent oceanfront view and convenient proximity to the pier during your stay! Thank you for your kind words, and we can't wait to welcome you back for another wonderful experience.

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 1 night in Mar 2024
Response from Brigette, Guest Services Supervisor on 23 Mar 2024
We are so glad to hear you had a great time! Thank you for taking the time to leave a review. We appreciate you, and hope to see you soon! - Guest Services

10/10 Excellent

bong sei

Stayed 1 night in Mar 2024
Response from Nicole, Assistant General Manager on 8 Apr 2024
We are very glad to know you were pleased with your overall stay at Sandcastle Hotel on the Beach. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Excellent

Ruben B

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place , especially the upgraded room pier side king with a view of the beach and nice lounge
Stayed 1 night in Mar 2024
Response from Brigette, Guest Services Supervisor on 20 Mar 2024
Thank you for your review! We're delighted to hear that you enjoyed your stay, particularly the upgraded room with its stunning view of the beach and the comfortable lounge area. We strive to provide our guests with exceptional experiences, and we're thrilled that we could meet your expectations. We look forward to welcoming you back for another memorable stay in the future!

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience.
Stayed 1 night in Mar 2024
Response from Brigette, Guest Services Supervisor on 20 Mar 2024
Hello Evelyn,We are very glad to know you were pleased with your overall stay at Sandcastle Hotel on the Beach. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Excellent

Eric, Riverdale

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Brigette, Guest Services Supervisor on 20 Mar 2024
Thank you so much for the glowing 5/5 review! We're thrilled to hear that you had an exceptional experience with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to serving you again soon!

10/10 Excellent

Chrystle or Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Nicole, Assistant General Manager on 15 Mar 2024
We're delighted to hear you had a great stay! Our goal is to make you happy, and we can't wait to welcome you back!

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay
Stayed 1 night in Mar 2024
Response from Brigette, Guest Services Supervisor on 12 Mar 2024
Thank you so much for your glowing review! We're thrilled to hear that you had a fantastic experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back again soon!

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful view of Pismo.
Stayed 1 night in Mar 2024
Response from Nicole, Assistant General Manager on 10 Mar 2024
Thank you once again for choosing our Sandcastle Hotel on the Beach. Your appreciation means the world to us, and we sincerely look forward to being of service to you on your next visit! Until then, take care and have a fantastic time ahead!

10/10 Excellent

Cari, Simi Valley

Travelled with group
Perfect location. Minimal upgrade charge was definitely worth the view
Stayed 3 nights in Feb 2024
Response from Brigette, Guest Services Supervisor on 8 Mar 2024
Hi Cari,Thank you for your 5/5 rating! We're thrilled you enjoyed our perfect location and found the minimal upgrade charge worthwhile for the view. We appreciate your kind words and hope to welcome you back soon!

6/10 Okay

clara v

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The room that I paid extra for to have an ocean view was far from internet description to which the front desk attendatnt said "that a common complaint". Furniture was dated and worn , two lapms did not work, room smelled dingy. Very disappointed
Stayed 1 night in Mar 2024
Response from Nicole, Assistant General Manager on 7 Mar 2024
Thank you for bringing your concerns to our attention. We sincerely apologize for the discrepancies in your room experience, and we're truly sorry for any inconvenience caused. Your feedback about the room description, lighting issues, and the condition of the room is invaluable, and we assure you that we are actively addressing these issues to enhance the overall guest experience.

6/10 Okay

Allen

Liked: Property conditions & facilities
Mostly meh. They charge $25 for parking which is excessive and unnecessary. The pictures make it look far cozier than it actually is. The staff is friendly. The beds are super comfortable. The rooms are small and the fireplace was broken.
Stayed 1 night in Mar 2024
Response from Brigette, Guest Services Supervisor on 6 Mar 2024
Hello Allen,Thank you so much for taking the time to share your valuable thoughts with us. Your feedback on the parking fee has been duly noted, and we are committed to reviewing our pricing structure to ensure it aligns seamlessly with our guests' expectations.We are thrilled to learn that you experienced friendly interactions with our staff and found the beds exceptionally comfortable. Your insights regarding the room size and the issue with the fireplace on the third floor are crucial, and we are actively working on addressing these aspects to elevate the quality of our accommodations for your future visits.Your perspective is invaluable to us, and we would be delighted if you could share more about your experience. Feel free to reach out to us at (805) 773-2422 extension 0, or contact me directly. We truly look forward to the opportunity of welcoming you back for an even more enhanced and enjoyable stay.

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
We loved it!
Stayed 2 nights in Feb 2024
Response from Brigette, Guest Services Supervisor on 5 Mar 2024
Thank you so much for sharing your feedback! We are so glad that you enjoyed your stay with us. We hope to welcome you back soon.

10/10 Excellent

Teresa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful but the only thing I would say is the food was overpriced for small potions and the waffles were crunchy, potato’s taste like freezer burn and the skillet that we got was the size of a cookie. Other then that we had a great time when ever we called they brought what ever needed right up.
Stayed 1 night in Mar 2024
Response from Nicole, Assistant General Manager on 3 Mar 2024
I'm glad to hear that you had a great time overall and that our team was responsive to your needs. I apologize for any disappointment with the food, particularly the portion sizes and the texture of the waffles. Your feedback is valuable to us, and we take it seriously. We'll certainly review and address these concerns with our kitchen team to ensure a better dining experience for our guests in the future.

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 1 night in Feb 2024
Response from Brigette, Guest Services Supervisor on 29 Feb 2024
Hi Jack! Thank you so much for leaving us a review. We are looking forward to welcoming you back in July. See you soon!

8/10 Good

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Nicole, Assistant General Manager on 1 Mar 2024
Thank you once again for choosing our Sandcastle Hotel on the Beach. Your appreciation means the world to us, and we sincerely look forward to being of service to you on your next visit! Until then, take care and have a fantastic time ahead!

10/10 Excellent

steve

Stayed 1 night in Feb 2024
Response from Brigette, Guest Services Supervisor on 20 Mar 2024
Thank you so much for the glowing 5/5 review! We're thrilled to hear that you had an exceptional experience with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to serving you again soon!

10/10 Excellent

Jodi

Stayed 2 nights in Feb 2024
Response from Brigette, Guest Services Supervisor on 20 Mar 2024
Thank you so much for the glowing 5/5 review! We're thrilled to hear that you had an exceptional experience with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to serving you again soon!

10/10 Excellent

Mary, Tulare

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The oceanfront was perfect on this property..
Stayed 1 night in Feb 2024
Response from Brigette, Guest Services Supervisor on 26 Feb 2024
Hello Mary, We are so glad to hear you loved our Oceanfront room. Thank you so much for providing feedback and we cannot wait to host you again. See you next time!

6/10 Okay

Sarah

Travelled with family
Liked: Staff & service
It is was really hard to find the entrance to the lobby. It is at the back of the hotel and on a tiny sign- not near the parking lot, but right before you walk in the door. The location is amazing and the staff was very kind, but the property needs some TLC. The bathroom was not super clean, especially the toilet and the balcony was soaked when it rained and there was a big pool of water out there. The roof of the balcony continued to take in more and more water and the wood was cracking open worse and worse during our five day stay. Such a bummer because the location is amazing. We paid WAAAY too much money for our stay to have that happening. $1875 for four nights.
Stayed 4 nights in Feb 2024
Response from Brigette, Guest Services Supervisor on 24 Feb 2024
Thank you for choosing Sandcastle Hotel on the Beach and for sharing your feedback. We are always disappointed when a guest does not enjoy their stay for any reason. Your feedback will be shared with our staff. Please feel free to reach out to me directly.

10/10 Excellent

yewArturo A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brigette, Guest Services Supervisor on 21 Feb 2024
Thank you for the outstanding 5/5 rating! We're thrilled to hear that you had a fantastic experience with us. Your satisfaction is our top priority, and we look forward to providing you with exceptional service in the future. If there's anything specific you enjoyed or if you have any additional comments, feel free to share.

8/10 Good

Gina, Lodi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brigette, Guest Services Supervisor on 21 Feb 2024
Hi Gina,We sincerely appreciate your valuable survey feedback. Thank you for taking the time to share your thoughts. We look forward to the opportunity of welcoming you back for another positive experience.Should you have any additional comments or suggestions on how we can further enhance your experience, please feel free to reach out to us directly.

10/10 Excellent

Michael

Stayed 1 night in Feb 2024
Response from Brigette, Guest Services Supervisor on 20 Mar 2024
Thank you so much for the glowing 5/5 review! We're thrilled to hear that you had an exceptional experience with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to serving you again soon!

8/10 Good

Alison

Travelled with family
Liked: Cleanliness, staff & service
Great location, right on the beach. Good access to shopping and restaurants.
Stayed 1 night in Feb 2024
Response from Guest Services on 19 Feb 2024
I am so grateful to you for taking the time to leave such a positive review. Your wonderful compliments are praise indeed!

10/10 Excellent

Duke, HUNTINGTON beach

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Nicole, Assistant General Manager on 18 Feb 2024
We are very glad to know you were pleased with your overall stay at Sandcastle Hotel on the Beach. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Excellent

Kiki

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 3 nights in Feb 2024
Response from Nicole, Assistant General Manager on 18 Feb 2024
We're delighted to hear you had a great stay! Our goal is to make you happy, and we can't wait to welcome you back!

10/10 Excellent

Maria

Stayed 1 night in Feb 2024
Response from Brigette, Guest Services Supervisor on 20 Mar 2024
Thank you so much for the glowing 5/5 review! We're thrilled to hear that you had an exceptional experience with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to serving you again soon!