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Reviews of Courtyard by Marriott San Luis Obispo

3 out of 5
Courtyard by Marriott San Luis Obispo
1605 Calle Joaquin, San Luis Obispo, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 452 out of 847 reviews" "
Rating 8 - Good. 258 out of 847 reviews" "
Rating 6 - Okay. 66 out of 847 reviews" "
Rating 4 - Poor. 41 out of 847 reviews" "
Rating 2 - Terrible. 30 out of 847 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sherry

Liked: Cleanliness
Stayed 2 nights in Mar 2024

8/10 Good

David

Stayed 1 night in Mar 2024

6/10 Okay

Melissa

Travelled with partner
We liked the convenient location being near Avila beach. Overall property seemed okay. However, the mattress was uncomfortable and the rooms seem to need a deep clean dusting.
Stayed 2 nights in Feb 2024

8/10 Good

Paulino, TEMPLE CITY

Travelled with family
Liked: Amenities
Overall is good
Stayed 1 night in Feb 2024

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice
Stayed 1 night in Jan 2024

10/10 Excellent

Tim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and courteous
Stayed 2 nights in Jan 2024

10/10 Excellent

KERRI

Stayed 1 night in Jan 2024

10/10 Excellent

Jeremy

Stayed 2 nights in Dec 2023

2/10 Terrible

Jay

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

German

Stayed 5 nights in Dec 2023

6/10 Okay

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Diane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Yong

Liked: Staff & service
Staff was friendly enough but gave us a room that was already occupied
Stayed 1 night in Nov 2023

4/10 Poor

Sallie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
They charged $15 for parking which is just rude. Our coffee maker didn’t work which when getting on the road at 5 am is a big deal. The plug next to the bed didn’t work. And the phone looked like it had something sprayed on it. The grounds were nice but I left feeling very unsatisfied.
Stayed 1 night in Nov 2023

10/10 Excellent

Vince

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Nov 2023

8/10 Good

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptionally friendly and helpful. The $125 pet fee was a terrible shock! My tiny dog is clean and quiet. Please reconsider this!
Stayed 1 night in Nov 2023

6/10 Okay

Khalil

Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Manager on 19 Nov 2023
Thank you so very much for letting us know you enjoyed your stay. We strive for a perfect score and it is amazing to see that we succeeded. We hope that we will see you again when you are back in the area!

10/10 Excellent

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 18 Nov 2023
Thank you so much for the perfect score. We are thrilled to hear you enjoyed your stay. Please make sure and come see us again!

10/10 Excellent

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel. Decent price too.
Stayed 1 night in Nov 2023
Response from Manager on 18 Nov 2023
We love to hear your feedback, thank you! It was our pleasure to have you stay with us and we hope that we will see you again soon!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 18 Nov 2023
Thank you so much, Susan! We love to see that you had a great stay at the hotel. We hope that we will get to see you again soon.

10/10 Excellent

Guy

Stayed 1 night in Nov 2023
Response from Manager on 11 Nov 2023
We love to see feedback like this. We are so happy to hear that you night went well, and you enjoyed your stay. Thank you and please come and see us again!

10/10 Excellent

Damon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 11 Nov 2023
Thank you for your great feedback. We definitely always strive to show our guests an enjoyable stay, so we are happy you did. Please make sure to come and see us again soon!

10/10 Excellent

Ajai

Stayed 1 night in Oct 2023
Response from Manager on 11 Nov 2023
We are pleased that you enjoyed your stay with us. Thank you for such a wonderful review. We look forward to you coming back and staying with us again.

8/10 Good

Leslie

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Needed a little housekeeping quality control
All as fine until I walked in the bathroom and saw the sink. Didn’t call front desk because it was late and I was tired. Just needed a little housekeeper oversight
Stayed 1 night in Oct 2023
Response from Manager on 11 Nov 2023
Thank you for choosing to stay with us. We apologize that you encountered issues with your guestroom and the cleanliness during your stay. We will make sure to share your feedback with the housekeeping team as a way to continue to train and grow. Thank you for your feedback, it is greatly appreciated.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on 11 Nov 2023
Thank you for choosing to stay with us, and we are pleased that you enjoyed your visit. Thank you for your feedback, it is greatly appreciated. We look forward to you coming back and staying with us again!

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 11 Nov 2023
Thank you for taking the time to share your recent experience with us. Our hope is that all our guests experience a relaxing and peaceful stay, and we are very sorry that this wasn’t your experience. It was a pleasure to have you as our guest, and we hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.

6/10 Okay

PATRICIA

Disliked: Staff & service
We have stayed at this hotel numerous time coming to San Luis Obispo this is the first time we were charge for parking. The front desk staff was so scripted and no personal inaction. The cleaning staff was very good and helpful. Just very disappointed.
Stayed 3 nights in Oct 2023
Response from Manager on 11 Nov 2023
Thank you for taking the time to share your recent experience with us. You mentioned that your stay was great except for check in. Our hope is that all our guests experience a hospitable, courteous greeting at check in, and we are very sorry that this wasn’t your experience. It was a pleasure to have you as our guest, and we hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, good size room, quality for price.
Stayed 3 nights in Oct 2023
Response from Manager on 11 Nov 2023
We are pleased to hear that you enjoyed your stay with us. Thank you for your feedback, it is greatly appreciated. We look forward to you coming back and staying with us again.

10/10 Excellent

John

Stayed 1 night in Oct 2023
Response from Manager on 11 Nov 2023
We are pleased to hear that you enjoyed your stay with us. Thank you for your feedback, it is greatly appreciated. We look forward to you coming back and staying with us again.

8/10 Good

icar

Stayed 1 night in Oct 2023
Response from Manager on 11 Nov 2023
We are thrilled that you enjoyed your stay with us. Thank you for your great score, it is greatly appreciated. We look forward to you coming back and staying with us again.

6/10 Okay

Hugh

Travelled with family
Charge for parking
Stayed 2 nights in Oct 2023
Response from Manager on 26 Oct 2023
Thank you for taking the time to complete a review of your most recent stay with us. We appreciate the feedback about the parking charge and hope you give us the opportunity to host you at the hotel again. We would love the opportunity to give you a better stay!

8/10 Good

Charles

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Cleanliness of the rooms.
Stayed 1 night in Oct 2023
Response from Manager on 12 Oct 2023
Thank you for the great score for your recent stay. We love knowing that you were able to enjoy your time with us. Make sure to come and see us again!

10/10 Excellent

Jasmine

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on 1 Oct 2023
We appreciate the excellent review. Thank you! Please make sure and come see us again. We would love to have you back with us.

8/10 Good

Michael

Stayed 3 nights in Sep 2023
Response from Manager on 26 Oct 2023
Thank you so much, Michael, for the positive review. We appreciate the feedback and are happy to hear you enjoyed your stay. Please come see us again when you are in the area!

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay in SLO
Stayed 1 night in Sep 2023
Response from Manager on 26 Sept 2023
Thank you for the perfect score, Sean. We are so happy you enjoyed your stay with us. We appreciate the positive feedback. Please come and see us again!

10/10 Excellent

Lance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything
Stayed 3 nights in Sep 2023
Response from Manager on 26 Sept 2023
Thank you for the great score. We are thrilled you enjoyed your time with us. We hope that we get to see you again soon!

6/10 Okay

Frecia

Stayed 1 night in Sep 2023
Response from Manager on 11 Nov 2023
Thank you for taking the time to complete a review of your most recent stay with us. We are so glad that you stayed with us! We appreciate the honest feedback and hope you give us the opportunity to host you at the hotel again.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on 21 Sept 2023
Thank you so much, David, for the positive review. We appreciate the feedback and are happy to hear you enjoyed your stay. Please come see us again when you are in the area!

8/10 Good

Suzanne

Travelled with family, Travelled with pets
Liked: Amenities, property conditions & facilities
Nice place, clean and pet friendly.
Stayed 1 night in Sep 2023
Response from Manager on 17 Sept 2023
Thank you so much for your kind review. It is such a pleasure knowing our staff has provided an excellent travel experience for you and your pet. Thank you for taking the time out of your day to let us know how we did. We hope to see you again soon!

4/10 Poor

Tim

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room 106: Dirty and dusty. The toilet made a high-pitched noise when flushed. The air conditioner made a noise. The clock in the room was 2 hours off. When walking through the pool area, the key card didn't open the gates, and the key card didn't open the building door. Another guest had to open the door. I told the front desk about the doors and gather, and he said they had been broken and not fixed yet. I'm curious if the fire marshall would be interested in this revelation! The front desk personnel were inexperienced. All in all, you get 2 out of 5... Also, I will stay at one of your competitors next time I come to town!
Stayed 1 night in Sep 2023
Response from Manager on 21 Sept 2023
Thank you for taking the time to review your most recent stay. We sincerely apologize that you were not 100% satisfied but do appreciate the feedback so that we can continue to improve. Though we never want our guests to have a bad visit, we hope that you come and see us again when in the area so we can show you a better stay.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service, when we arrived the first night the A/C unit wasn’t working. In the morning we let the front desk know and the entire unit had been swapped out by the time we got back that night!
Stayed 4 nights in Sep 2023
Response from Manager on 15 Sept 2023
We would first like to apologize again about the A/C issue in your room. Thank you for allowing us the opportunity to correct the issue and swap out the unit. We appreciate the positive feedback and are very happy that you enjoyed your time with us. Please make sure and come see us again!

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Manager on 15 Sept 2023
Thank you, Roger, for the excellent review of your recent stay. We are so happy you had a nice stay. It’s always great to hear when our guests have a positive stay. Thank you for letting us know!

6/10 Okay

Marla

Disliked: Amenities
They charge extra for parking and they didn’t even tell us that if we wanted maid service we have to ask on weekends. So we paid over 300 per night with No maid service! Not cool!!!! At least the desk person at checkout was very nice about it all
Stayed 2 nights in Sep 2023
Response from Manager on 11 Sept 2023
Thank you for taking the time to let us know about your recent stay. We sincerely apologize you were not fully satisfied with your visit. Our goal is for all of our guests to happy and we hate to hear that you did not. Your feedback is very helpful in telling us what we should look into though. We hope that you will give us another chance when you are back in the area.

10/10 Excellent

Cassandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 11 Sept 2023
Thank you for your great review score. We appreciate the feedback and are so happy to see you enjoyed your stay. Thank you for staying with us and we hope to see you again soon!

6/10 Okay

Bhatiya

Stayed 2 nights in Jun 2023
Response from Manager on 3 Sept 2023
Thank you for taking the time to let us know about your recent stay. We sincerely apologize you were not fully satisfied with your visit. We hope that you will give us another chance when you are back in the area.

8/10 Good

john

Liked: Staff & service
Disliked: Room comfort
worst bed I have everbeen on!!
Stayed 1 night in Aug 2023
Response from Manager on 31 Aug 2023
We sincerely apologize that you did not leave the hotel satisfied with your sleep. We appreciate the feedback and will make sure to check the bed you were in again. We hope that you will come and see us again when you are in the area to give us another chance.