Front of property

Reviews of Avenue Inn Downtown San Luis Obispo

2.5 out of 5
Avenue Inn Downtown San Luis Obispo
345 Marsh St, San Luis Obispo, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 570 out of 1002 reviews" "
Rating 8 - Good. 289 out of 1002 reviews" "
Rating 6 - Okay. 91 out of 1002 reviews" "
Rating 4 - Poor. 27 out of 1002 reviews" "
Rating 2 - Terrible. 25 out of 1002 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Benjamin Mendoza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Very accessable to downtown, shopping, and restaurant.
Stayed 6 nights in Apr 2024
Response from Customer Care Team on 15 Apr 2024
Dear Benjamin, thank you for your kind words about our excellent customer service and convenient location near downtown, shopping, and restaurants! We're thrilled you enjoyed your stay. Regarding concerns about cleanliness, property conditions, and facilities, we take feedback seriously and will handle these issues promptly to ensure a better experience for our guests. We appreciate your feedback and hope to welcome you back soon for an even more enjoyable stay!Best Regards, Avenue Inn Customer Care Team

6/10 Okay

Howard

Business traveller
Liked: Cleanliness
This hotel is clean and you do get what you pay for; a clean comfortable bed, a clean shower, and clean towels. Although this is nice, I did not feel like a welcome traveler. I was handed a copy of my check-in form which stated, a $25.00 fee charged "per hour" for late checkout. For people driving Electric Vehicles, there are 2 "Pay Per Use" J772 slow-charging plugs. I have stayed at many hotels where EV charging is "FREE".I stayed 2 nights and on both mornings I woke up feeling "Tense and not rested. I could also sense the property cameras watching my every move.
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 15 Apr 2024
Dear Howard, we appreciate your feedback regarding the cleanliness of our hotel and the comfort of our amenities. However, we're truly sorry to hear that you didn't feel like a welcomed traveler during your stay. We apologize for any discomfort caused by the late checkout fee and the lack of complimentary EV charging. Rest assured, we'll consider your comments as we continuously strive to improve our services. Your comfort and satisfaction are important to us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was immaculate and comfortable. The front desk help was not very friendly, but not rude. The hotel is within walking distance of the historic downtown, which was great!
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 9 Apr 2024
Dear Anthony, we're delighted to hear that you found your room immaculate and comfortable during your stay with us. However, we apologize if the front desk assistance did not meet your expectations in terms of friendliness. We always strive to provide exceptional service to all our guests, and we regret if we fell short in this regard. It's fantastic to know that you enjoyed the convenience of our hotel's location within walking distance of historic downtown—that's one of the highlights we love to offer our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future!Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet location close to downtown and the freeway. Always clean and well maintained.
Stayed 3 nights in Mar 2024
Response from Customer Care Team on 8 Apr 2024
Dear Matthew, we're delighted to hear that you enjoyed your stay with us and found our location convenient and our facilities well-maintained. Providing a clean and comfortable environment for our guests is a top priority for us, and we're glad to know that we met your expectations. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future! If there's anything else we can assist you with, please don't hesitate to let us know.Best Regards, Avenue Inn Customer Care Team

8/10 Good

jeffrey

Response from Customer Care Team on 2 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Mar 2024
Response from Customer Care Team on 2 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Xavier

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing host, quiet and extremely clean
Stayed 1 night in Mar 2024
Response from Customer Care Team on 25 Mar 2024
Dear Xavier, thank you for your kind words! We're thrilled to hear that you had an amazing experience with us and that you found our host to be exceptional. Providing a quiet and impeccably clean environment for our guests is a top priority, and we're delighted that we could exceed your expectations in this regard. Your satisfaction means the world to us, and we truly appreciate your feedback. We can't wait to welcome you back for another wonderful stay in the future!Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

David, Arden

Business traveller
Made last minute reservation and staff was great upon arriving and room was nice and clean.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 25 Mar 2024
Dear David, thank you for sharing your experience with us! We're delighted to hear that our staff provided excellent service during your last-minute reservation and that you found your room to be nice and clean upon arrival. Providing a comfortable and welcoming environment for our guests is our top priority, and we're thrilled that we could meet your expectations. If there's anything else we can do to make your stay even more enjoyable in the future, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay!Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

Hao

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, walk distance to downtown. Everything is great except the shower head doesn’t work well. It’s the type set on the ceiling, not flexible to adjust the mode and it’s too high for me. Other than that, our stays were great.
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 25 Mar 2024
Dear Hao, thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay and found our location convenient for exploring downtown. Your comments regarding the shower head are duly noted, and we apologize for any inconvenience this may have caused. We will certainly look into options for improving the shower experience for our guests, including potentially adjusting the height or installing more adjustable shower heads. We appreciate your valuable input, and we hope to welcome you back for another great stay in the future.Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. walking distance to the old town. Close to freeway but peaceful and quiet for the entire stay. Room space is not that big but everything is very tidy and clean.
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 18 Mar 2024
Dear Joy, we're thrilled to hear that you enjoyed our hotel's fantastic location, conveniently close to the old town and freeway access, yet still offering a peaceful and quiet atmosphere throughout your stay. Providing a comfortable and clean environment for our guests is paramount to us, and we're delighted that you found everything to be tidy and well-maintained, despite the room space not being expansive. Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean, and having a window in the bathroom was a big plus for me. The filter in the air conditioning heating unit was very clean also. I will definitely stay here again
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 12 Mar 2024
Dear Chris, thank you for taking the time to share your positive experience with us. We're thrilled to hear that you found our rooms clean and appreciated the added benefit of a window in the bathroom. Maintaining a comfortable and hygienic environment is essential, and we're delighted that we could meet your expectations. Your kind words encourage us to continue providing excellent service. We look forward to welcoming you back on your next visit and thank you for choosing us.Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on 6 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Alexis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Avenue Inn is a real find in the quaint town of San Luis Obispo! With easy access to Hwy 101, it lands you quickly from your journey and lets you settle in quickly with efficient staff. Ready to take on the town, you can walk or drive to shopping, dining, and tourist attractions, and return to rest for your next SLO outing. A lovely enclave for a home away from home vacation experience!
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 5 Mar 2024
Dear Alexis, thank you for taking the time to share your wonderful experience at Avenue Inn in San Luis Obispo! We're thrilled to hear that our convenient location and efficient staff contributed to your pleasant stay. It's fantastic that you found our inn to be a lovely enclave for a home-away-from-home vacation experience. We strive to provide a welcoming and comfortable environment for our guests, and we're delighted that you enjoyed the ease of access to the town's attractions. We appreciate your kind words and look forward to the pleasure of hosting you again for your next SLO outing. Thank you for choosing Avenue Inn!Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

Julie

Stayed 1 night in Mar 2024
Response from Customer Care Team on 25 Mar 2024
Dear Julie, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

Katherine

Stayed 1 night in Mar 2024
Response from Customer Care Team on 23 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Angel, Paso Robles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location in downtown hiding in plain sight.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 5 Mar 2024
Dear Angel, thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel to be in the best location, right in the heart of downtown. Our team works hard to provide a comfortable and convenient experience for our guests, and we are pleased to know that you enjoyed your stay. If you have any suggestions or specific comments on how we can make your next visit even better, please feel free to share. We look forward to welcoming you back for another great stay.Best Regards, Avenue Inn Customer Care Team

8/10 Good

Candace, Trabuco Canyon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect hotel for a quick visit to SLO. Manager and staff are always so friendly. Rooms are basic but very clean and nice.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 5 Mar 2024
Dear Candace, thank you for your kind words and for choosing our hotel for your recent visit to SLO. We are delighted to hear that you found our manager and staff to be friendly, and we appreciate your positive comments about our clean and comfortable rooms. Our team strives to provide excellent service to all our guests, and it's always rewarding to receive such positive feedback. We look forward to welcoming you back for another pleasant stay the next time you're in the area.Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

floyd

Liked: Cleanliness, amenities
Absolutely wonder staff Helpful and polite
Stayed 1 night in Jan 2024
Response from Customer Care Team on 28 Feb 2024
Dear Floyd, thank you for choosing our hotel for your stay, and we appreciate your positive comments about our staff. It's wonderful to hear that our team was helpful and polite during your visit. We strive to provide exceptional service, and your feedback encourages us to continue our efforts. If there's anything specific you'd like to share about your experience or if there are areas where we can improve further, please feel free to let us know. We look forward to welcoming you back for another enjoyable stay in the future.Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

Habibah

Stayed 2 nights in Feb 2024
Response from Customer Care Team on 21 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Great basic hotel with friendly staff. Room was very clean and in good condition
Stayed 1 night in Feb 2024
Response from Customer Care Team on 22 Feb 2024
Hi Monique,Thank you for choosing to stay with us and for sharing your positive feedback. We're thrilled to hear that you had a great experience at our hotel and that you found our staff to be friendly. It's wonderful to know that you were pleased with the cleanliness and condition of your room. Providing a comfortable and welcoming environment is our top priority, and we're delighted that we met your expectations. Your satisfaction means everything to us, and we look forward to welcoming you back for another fantastic stay in the future!Best Regards, Avenue Inn Customer Care Team

6/10 Okay

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on 20 Feb 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Bertha

Stayed 1 night in Feb 2024
Response from Customer Care Team on 21 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Weiwei

The place is clean, simple and just right for a short one night stay.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 13 Feb 2024
Dear Weiwei, thank you for choosing to stay with us and for taking the time to share your positive feedback. We're pleased you found our accommodations clean and suitable for a short stay. If any aspects of your experience stood out or any suggestions you may have, please feel free to share. We appreciate your support and hope to have the opportunity to welcome you back for another enjoyable stay.Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

Alyce

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay. They were even kind enough to hold my bag after I checked out so I could shop around downtown. Will stay here again when I come back!
Stayed 1 night in Jan 2024
Response from Customer Care Team on 29 Jan 2024
Dear Alyce, thank you for taking the time to share your wonderful experience with us! We are delighted to hear that you had an amazing stay and that our team went above and beyond to accommodate your needs, including holding your bag after checkout so you could explore downtown. We appreciate your kind words and are thrilled to know that you plan to stay with us again on your next visit. It will be our pleasure to welcome you back and ensure you have another enjoyable stay with us!Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

Cosmo

Travelled with partner
Stayed 1 night in Jan 2024
Response from Customer Care Team on 18 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

gene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, and close to downtown.
Stayed 2 nights in Jan 2024
Response from Customer Care Team on 18 Jan 2024
Dear Gene, thank you for sharing your positive feedback! We're glad to hear that you found our hotel clean, comfortable, and close to downtown. Providing a pleasant and convenient stay is our goal, and we're pleased to know that we met your expectations. If there's anything specific you enjoyed about your stay or if there are ways we can make your future visits even better, please feel free to let us know. We appreciate your feedback and look forward to welcoming you back on your next visit!Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

John

Stayed 1 night in Jan 2024
Response from Customer Care Team on 16 Jan 2024
Dear John, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards, Avenue Inn Customer Care Team

6/10 Okay

Valentina, Beverly Hills

Liked: Cleanliness, staff & service
It was a last minute booking so we didn’t have too many options. It definitely feels like a motel. We had a room on the end and there were odd noises all night long. Maybe coming from maintenance.. it is conveniently located and a easy walk to a lot of restaurants.
Stayed 1 night in Dec 2023
Response from Customer Care Team on 16 Jan 2024
Dear Valentina, thank you for taking the time to share your feedback with us. We appreciate your choosing our hotel for your last-minute stay. We apologize for any disturbances you experienced during your visit. Your comfort is important to us, and we will look into the issues you mentioned to ensure a better experience for our guests in the future. We are pleased to hear that our convenient location was beneficial for your plans and that you found various restaurants within walking distance. Thank you for your understanding, and we hope to have the opportunity to welcome you back for an improved experience.Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on 9 Jan 2024
Dear Kyle, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Customer Care Team on 9 Jan 2024
Dear Stephen, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love This Place
You cannot beat the price for this location. The rooms are always clean, with plenty of room and a quiet property.
Stayed 2 nights in Jan 2024
Response from Customer Care Team on 9 Jan 2024
Dear Jason, thank you for your wonderful feedback! We're thrilled to hear that you find our hotel to be of great value in such a prime location. It's also fantastic to know that you appreciate our clean rooms and the peaceful atmosphere of our property. We look forward to welcoming you back for another enjoyable stay in the future.Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and perfect location
Stayed 1 night in Jan 2024
Response from Customer Care Team on 9 Jan 2024
Dear Erika, thank you for your positive feedback! We're thrilled to hear that you found our staff great and appreciated our perfect location. Our team strives to provide exceptional service, and we're delighted to know that we met your expectations. We look forward to welcoming you back for another enjoyable stay in the future.Best Regards, Avenue Inn Customer Care Team

6/10 Okay

Verified traveller

Travelled with family
Beware Extra charges if more than 2 person!
I booked a room with 2 queen beds thinking it was for 2 adults and 2 children as usual but found upon arrival that the rate is only for 2 adults. You need to pay $12 additional per child/adult. Also if you want to have a late check out at 12noon, they will charge another $50 per hour! If I had known these charges earlier I would have booked a different hotel nearby. The room is reasonably clean but the bathroom stinks really bad as if there was a sewage leak next door.
Stayed 1 night in Dec 2023
Response from Customer Care Team on 3 Jan 2024
Dear guest, thank you for sharing your feedback with us. We're sorry to hear about the confusion regarding the room rate and additional charges for extra guests, as well as the issues with the bathroom odor. We understand how important transparency is when booking accommodations, and we apologize for any inconvenience caused by the unexpected charges. Your comments are valuable, and we will consider them as we work to improve our guest experience. Please know that we will handle the issue with the bathroom odor to ensure it is resolved promptly. We appreciate your understanding and hope to have another opportunity to better serve you in the future.Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for walking to farmers market, restaurants and anywhere downtown! Great place to stay!
Stayed 2 nights in Dec 2023
Response from Customer Care Team on 2 Jan 2024
Dear Karen, thank you for choosing to stay with us and for taking the time to share your experience. We're thrilled to hear that our location met your needs and that you had a great time exploring the area. We strive to provide our guests with a memorable experience, and we look forward to welcoming you back on your next visit to the area!Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

Rebecka

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Customer Care Team on 2 Jan 2024
Dear Rebecka, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The check in was easy and the young man in the front that helped us was so nice and gave us good tips on where to eat. Room was very clean and modern. It was exactly what we needed and it had all the shampoos, conditioners, lotion, body gels you would need. We will recommend this cute place to others and for sure will stay here again. Coffee in lobby was great!!
Stayed 1 night in Dec 2023
Response from Customer Care Team on 2 Jan 2024
Dear Monica, thank you for sharing such a positive experience with us! We're thrilled to hear that your check-in process was smooth, and our staff was able to provide helpful recommendations. It's wonderful to know that you found our rooms clean, modern, and well-stocked with amenities. We appreciate your kind words and recommendation. Looking forward to welcoming you back for another great stay, and we're glad you enjoyed the coffee in the lobby!Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

Carolyn

Stayed 1 night in Dec 2023
Response from Customer Care Team on 18 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

christy

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the place. Easy freeway access. Close to downtown. Room was spacious and clean.
Stayed 1 night in Dec 2023
Response from Customer Care Team on 2 Jan 2024
Dear Christy, we're delighted to hear that you loved your stay with us! It's wonderful to know that you found our location convenient, appreciated the easy freeway access, and enjoyed the spacious, clean room. Thank you for your positive feedback, and we look forward to welcoming you back on your next visit.Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick getaway... checked all the boxes.
Young man at the front desk was friendly and handled the check-in quickly. Room was quaint, but very clean. Bed was comfortable; there was a microwave and 'frig; bathroom was pretty good-sized and contained all the immenities. Walking distance to the hot spots in town.
Stayed 1 night in Dec 2023
Response from Customer Care Team on 26 Dec 2023
Dear David, thank you for your positive feedback! We're delighted to hear that you had a pleasant check-in experience and found our room amenities to your liking. Our team takes pride in ensuring a clean and comfortable environment for all our guests. It's great to know that our location was convenient for your needs as well. We look forward to welcoming you back on your next visit to town!Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

Roger, Mission Viejo

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in Dec 2023
Response from Customer Care Team on 26 Dec 2023
Dear Roger, thank you for sharing your positive feedback! We're thrilled to hear that you had a great stay with us. Your satisfaction is important to us, and we're delighted that we met your expectations. We look forward to welcoming you back on your next visit! If you have any further comments or requests for your future stays, please don't hesitate to let us know. We're here to ensure you have a pleasant experience each time you stay with us.Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

Janice

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Care Team on 21 Dec 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Lucinda

Stayed 1 night in Dec 2023
Response from Customer Care Team on 21 Dec 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Noemi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Customer Care Team on 5 Feb 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Timothy

Liked: Staff & service, amenities, property conditions & facilities
Nice enough place that I’ve stayed at a couple times before. Clean, comfortable and convenient, which is what I’m usually looking for. It’d be nice if there was someplace to sit outdoors.
Stayed 1 night in Dec 2023
Response from Customer Care Team on 19 Dec 2023
Dear Timothy, thank you for your positive feedback regarding the cleanliness of our property. We strive to provide a pristine environment for all our guests. We appreciate your stay with us and hope to welcome you back soon.Best Regards, Avenue Inn Customer Care Team

6/10 Okay

Michael

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Care Team on 19 Dec 2023
Dear Michael, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards, Avenue Inn Customer Care Team

8/10 Good

Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Care Team on 12 Dec 2023
Dear Ignacio, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Care Team on 12 Dec 2023
Dear Joseph, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the room was a bit on the small side, it was clean and functional and the location could not have been better.
Stayed 2 nights in Dec 2023

6/10 Okay

DAPHNE

Disliked: Room comfort
Stayed 2 nights in Nov 2023
Response from Customer Care Team on 5 Dec 2023
Dear Daphne, thank you for choosing to stay with us. We regret to hear that you found the room comfort to be lacking. Our team values guest feedback, and we apologize for any inconvenience you experienced. If there are specific details about your room comfort that you'd like to share, please feel free to provide more information. We strive to continually improve, and your insights are valuable to us. We hope to have the opportunity to better serve you in the future and provide a more comfortable experience.Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe and friendly.
Stayed 2 nights in Nov 2023
Response from Customer Care Team on 5 Dec 2023
Dear Brian, we are delighted to hear that you found our hotel clean, safe, and with friendly service. Guest satisfaction is our top priority, and we appreciate your positive feedback. If there's anything specific you enjoyed about your stay or any suggestions you may have, feel free to share. We are always looking for ways to enhance the guest experience. Thank you for choosing our hotel, and we look forward to welcoming you again in the future!Best Regards, Avenue Inn Customer Care Team