Daily cooked-to-order breakfast for a fee

Reviews of Hosteria Del Mar

3.5 out of 5
Hosteria Del Mar
Calle Tapia # 1 Ocean Park, San Juan

Reviews

6.8
Rating 10 - Excellent. 101 out of 484 reviews" "
Rating 8 - Good. 153 out of 484 reviews" "
Rating 6 - Okay. 108 out of 484 reviews" "
Rating 4 - Poor. 60 out of 484 reviews" "
Rating 2 - Terrible. 62 out of 484 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

5.6/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Glorimar

Disliked: Cleanliness, staff & service, property conditions & facilities
This property was close at 11:20 pm when we arrived after a wedding party . Nobody answer the phone at the lobby and had to go to a friends house because we didn’t have a place to stay. This is the worse experience in my live with Expedia and a reservation. I will not recommend this place never.

8/10 Good

Greg

Travelled with partner
Liked: Cleanliness
The lady that helped us. There was very helpful and very kind. But the guy that got us to that lady, he was very creepy. He said that he wanted to kill me and take my other half all kinds of things the place was not very safe but it was very good to stay at because of the beach right on the ocean. Other than that, the place was not very clean? The place is very secure, but that guy needs to go. He is a creep apartment eight
Stayed 1 night in Mar 2024
Response from Marlene on 23 Mar 2024
Thank you for choosing Hosteria del Mar for your stay .We are sorry that you went through that experience , we will make our research on this event and make sure it never happens again.At Hosteria del Mar we pride ourselves of our customer service. We hope to see you back in the near future and for us it was a pleasure having you as a guest.Sincerely

8/10 Good

Miles

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Easy to get to the beach.
Stayed 2 nights in Mar 2024
Response from MAM on 24 Mar 2024
thank you for your feedback

8/10 Good

Massiel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very nice, close to everything. Is really beachfront, the view to the beach from the restaurant and bar is lovely. The property is really old, and the bedroom is no a luxury or modern stay, but is clean and good for the price.
Stayed 2 nights in Mar 2024
Response from Marlene on 8 Mar 2024
Thank you for choosing Hosteria del Mar for your stay.It was a pleasure having you with us.Hope to see you back some time soon.Sincerely,

10/10 Excellent

Megan

Stayed 2 nights in Feb 2024
Response from Marlene on 23 Mar 2024
Megan :Thank you for your feedback and or choosing us for your stay.Sincerely,

10/10 Excellent

Beverly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is in a beautiful neighborhood on the beach. The room was clean and neat.
Stayed 1 night in Jan 2024
Response from Marleen on 25 Jan 2024
Thank you Beverly for your feedback and for choosing us for your stay,.We hope to see you again some time soon.Sincerely ,Marlene

10/10 Excellent

ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place right on the beach! Had a great time!
Response from Marlene on 2 Dec 2023
Hi Ronald:Thank you for choosing Hosteria del Mar for your stay.It was our pleasure to have you spending time with us, we hope to see back sometime soon.Thanks for your feedback.Sincerely,

4/10 Poor

Nicole

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities are very poor and lonely, only one employee very rude to give directions, rooms very small and the furniture are no in the good condition for a comfortable stay or get relax on vacation so sad
Stayed 1 night in Nov 2023
Response from MAM on 10 Nov 2023
Hi Nicole:Thank you for choosing Hosteria del Mar for your stay. We are sorry that you had such inconvenience , we pride ourselves of our customer service.We invite to come and visit us again so we can make it up to you,Sincerely,

8/10 Good

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great! , The staff is super nice, kind and friendly, the room is comfortable and clean. The only thing I dont give the 5 stars is because the WiFi service is very bad and have limited service from my carrier in my room.
Stayed 5 nights in Nov 2023
Response from Marlene on 10 Nov 2023
Adriana:Thank you for your feedback , we are working in this problem, some days we have good reception but when bad weather or storms it gets to slow reception.We hope that everything get working soon.Thanks for spending time with us.Sincerely,

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good people just old technology.
Stayed 1 night in Oct 2023
Response from Marlene on 29 Oct 2023
Thank you for choosing Hosteria del Mar .We at Hosteria are in constant updating and remodeling, We like to keep things a little vintage, yes technology still needs more. We hope to see you back again.Sincerely,

8/10 Good

Alma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wanted to stay here to see the sunset while dining. The weather turned really bad and the whole area was flooded and no electricity. Thankfully they have generator and even though the kitchen was closed they accommodated us with salad and shrimps. We were sooo great full!!! The employees there are great!
Stayed 1 night in Oct 2023
Response from Marlene on 10 Nov 2023
Alma:Thank you for choosing Hosteria del Mar for your stay.These days the weather is wet, hot and humid, as long as its possible do the extra mile to accommodate our guest.Thanks again for sharing your experience with us , hoping to see you soon and watch the sunset and the sunrise both are breathtaking.Sincerely,

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Siempre es un placer hospedarme en este lugar tan maravilloso con un excelente servicio de parte de todos sus empleados.
Stayed 1 night in Oct 2023
Response from Marlene on 16 Oct 2023
Alexandra:Gracias por escojer a Hosteria del Mar para su estadia.Para nosotros fue un placer atenderle nuevamente.Sinceramente,

4/10 Poor

Cesar

Disliked: Staff & service, property conditions & facilities
The lady at check in was great and so was the lady at the bar . The older gentlemen at front desk was not friendly at all i said ho to him twice just looked at me and didn’t say anything I asked him for soap and he said housekeeping would take it to the room I waited about an hour and I came back to ask him he had it the whole time. He could have taken it to the room himself literally like 10 ft away from the room . The night before I left I asked one of the young gentlemen there if they had laundry service and he said yes so the next morning I asked the older gentleman if I can get laundry service and he said they didn’t have it. So overall the made it uncomfortable walking by front desk and jist was not friendly hospitable or professional. I hope they dotn keep my deposit which the lady said they would give back and when I asked him he said it was just a hold so I how they don’t charge it.
Stayed 3 nights in Sep 2023
Response from Marlene on 10 Sept 2023
Cesar:Thank you for choosing Hosteria del Mar for your stay .We are sorry you experience all this inconviniences , we would investigate the situation and take action on this matter. At Hosteria del Mar we pride ourselves for our customer service.As for your credit card hold , its something done at all hotels , car rental ...just a guarantee deposit , its not a charge , when you checked out we did verify that everything with your accout and room was acurate and no damages were done, we proceed to check you out. The Bank realeses your hold and you will not see any transaction from our end.We invite you to come and vist us again ans spend some wonderfull time ith us.Sincerely

8/10 Good

Wolkydia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Ame el sitio en si
Stayed 1 night in Jul 2023
Response from Marlene on 10 Sept 2023
Wolkydia:Muchas gracia por escojer a Hosteria del Mar para su estadia.Para nosotros fue un verdadero placer tenerla como huesped,, esperamos poder verla de vuelta disfrutando con nosotros.Sinceramente

4/10 Poor

Daniel

Travelled with family
Disliked: Property conditions & facilities, room comfort
False advertising
Falsely presented. The pictures look like it’s on a beach but the beach is non existent. No sand visible like in pictures. Restaurant was nothing like what the pictures presented. Pictures have not been updated since Maria
Stayed 3 nights in Aug 2023
Response from Marlene on 29 Sept 2023
Daniel:Thank you for your interest in Hosteria del Mar.........At the moment today September 29, 2023 we have the beach area, lovely and so peacefull its been like this for a month now.We do not know when the tides will swipe the sand away again, this is part of the global warming and the harm thats been done to our Universe.We hope that you come and visit us and enjoy such beauty , with us.Sincerely,

10/10 Excellent

Marilia

Stayed 1 night in Aug 2023
Response from Marlene on 27 Aug 2023
Marilia:Muchas gracias por escojer a Hosteria delMar para su estadia.

4/10 Poor

Desiree

Liked: Cleanliness
Disliked: Property conditions & facilities
Clogged shower drain flooded 1/3 of room. Staff was indifferent about situation. When I asked for a later check out, as a result of flooded room and waiting on housekeeping for 45min, I was told it was still early and I had plenty of time before regular check out time to enjoy my stay. I checked out at regular time and issue was still unresolved.
Stayed 1 night in Jul 2023
Response from Marleen on 8 Aug 2023
Desiree:Thank you for choosing Hosteria del Mar for your stay.We apologize for the inconviniences you had to go through , I investigated the issue, and was told that the handyman arrived late that day. The issue was address to the personel that did not respond. We pride ourselves for our customer service, hopping that this do not happen again.Sincerely,

10/10 Excellent

elena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine!
Stayed 2 nights in Jul 2023
Response from HOSTERIA TEAM on 23 Jul 2023
IT WAS A PLEASURE HAVING YOU IN OUR HOTEL, COME VISIT US AGAIN , HAVE A GOOD TRIP BACK HOME

6/10 Okay

Damaris

Business traveller, Travelled with partner
Necesita remodelación en todas sus areas. Nuestras expectativas eran mucho más altas por el precio que pagamos. Estuvimos solo una noche para tomar un vuelo. La habitación necesita upgrade. Hay que subir escaleras para llegar a la mayoría de las habitaciones; esto no fue un problema para nosotros pero lo comento para quien le sea util. Al hacer el check in la persona demoró muchísimo, atendió el teléfono y en vez de pedir a la persona del teléfono que esperara un momento en linea, nosotros tuvimos que esperar a que se tomara el tiempo de atender la llamada. Salimos tarde en la noche y la llave del lobby no nos funcionó, tuvimos q llamar para que nos abrieran la puerta. Entendemos que la estructura es antigua pero estaría bien si la modernizara y actualizara. Los alrededores son seguros y accesibles, frente a la playa. No estuvo horrible pero no creo q regresemos. Muy costoso para las facilidades.
Stayed 1 night in Jun 2023
Response from Marleen on 2 Jul 2023
Damaris:Muchas gracias por escojer a Hosteria del Mar para su estadia.HDM es un lugar ubicado frente al mar , y como tal esta en constante mantenimiento para preservar la estructura antigua , que es parte de su encanto.Lamentamos muchisimo su experiencia con las llaves , nuestra meta es dar el mejor servicio al cliente. Tendremos muy presente sus comentarios.Esperamos que reconsidere y vuelva a visitarnos en un futuro.Sinceramente

6/10 Okay

Maria Idalia

Travelled with family
.
Stayed 2 nights in Jun 2023
Response from Marleen on 2 Jul 2023
Thank you for choosing Hosteria del Mar for your stay.Sincere;y,

8/10 Good

Ben

Travelled with family
this place was really quaint and very nice. staff super nice only major downside is lack of internet in my room but the staff was very receptive and will look into it.
Stayed 2 nights in Jun 2023
Response from Marlene on 22 Jun 2023
Thank you for choosing Hosteria del Mar for your stay.We are sorry about the internet, we have some bloodspots even though we have antennas every were. The company that gives us service is is always on alert for this problem we do hope that sometime soon they will resolve this issue. We advice our guest , the lobby is the best spot to be .We are happy that you enjoyed your stay and hope to see you on your next visit.Sincerely,

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and facilities.
Stayed 1 night in Jun 2023
Response from Marleen on 17 Jun 2023
Thank you for choosing Hosteria del Mar for your stay.It was a pleasure having you spend your vacations with us, and expecting you to visit us again.Sincerely,

4/10 Poor

Nury

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad customer service, always waiting for Receptionist, no towels, no soap, no dish detergent, curtains didn’t work, were broken, the only good thing is that it is by the beach. $300 and more the night, for same price better go to those corporate Hotels. VERY DESSAPOINTED.
Stayed 3 nights in Jun 2023
Response from Marleen on 17 Jun 2023
Thank you for choosing Hosteria del Mar for your stay .We are so sorry you had a bad experience, we will verify your request, as we pride ourselves for our customer service and do the extra mile to please our guest.. Hoping you decide to give us the oportunity to make it up to you.Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Enjoyable. Good location
Stayed 2 nights in Jun 2023
Response from Marleen on 6 Jun 2023
Thank you for choosing Hosteria del Mar.We hope to meet you sometime soon.Thanks for your feedback, its a pleasure to know that you enjoyed your stay.Sincerely,

10/10 Excellent

Daniella

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from Marleen on 3 Jun 2023
Thank you for your review score and for choosing Hosteria del Mar for your stay.It was a pleasure meeting you.

10/10 Excellent

Jenniffer

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay , on the beach water
Stayed 2 nights in May 2023
Response from Marleen on 30 May 2023
Jenniffer :Thank you for choosing Hosteria del Mar for your stay., and your feedback.We are so happy to know you enjoyed your stay.Sincerely,,

6/10 Okay

James

Travelled with partner
Oh, I didn’t like they are didn’t have charging outlet for your phones room service wasn’t good. Plus you gave me a rate then you changed it not happy about it.
Stayed 5 nights in May 2023
Response from Marlene on 30 May 2023
Thank you for choosing Hosteria del Mar for your stay,'We are sorry for your inconviniences, we pride ourselves for customer service , wished that you had advice your needs and conser so we could make it up to you.About the rates , you booked your reservation through a third party , we never charged you for your room, unless you upgraded your reservation and you were charged an amout for the difference.Sincerely,

8/10 Good

Erlene

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
The staff was so nice and accommodating. The Beach is right there and the rooms are pretty decent. It is in a beautiful gated community with round the clock security. Outside the gate is yummy food spots that have cool aesthetics. Puerto Rico was gorgeous
Stayed 3 nights in May 2023
Response from Marleen on 3 Jun 2023
Erlene thank you for choosing Hosteria del Mar for your stay, For us it was a pleasure meeting you, wehope you eturn some time soon.Sincerely,

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Marleen on 12 May 2023
Thank you for choosing Hosteria del Mar for your stay.WE are very happy to now you enjyed your experience and thank you again for taking your time to send us a wonderful review.We hope to see you again soon.Sincerely,Marlene

6/10 Okay

Kathleen

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Marlene on 8 May 2023
Thank you for your feedback,

6/10 Okay

Kathleen

Travelled with partner
There wasn’t a lot amenities in the area Also we were right on the beach which was great
Stayed 1 night in Mar 2023
Response from Marlene on 2 Apr 2023
Thank you choosing Hosteria del Mar for your stay.We appreciate your feedback and hope that we see you, again, sometime soon.Sincerely,

8/10 Good

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk associates were lovely and helpful. The room was comfortable and clean with a view of the ocean--felt like we were IN the water. Parking was easy with good access to airport. Nice beach was steps away. You cannot walk to restaurants. The hotel is in a neighborhood, which is lovely, but leaving the gated area feels unsafe. The restaurant in the hotel was not good and was very expensive. We walked 3 blocks in the neighborhood to either hotel for breakfast, which was very good. I would recommend for a one night stop, but I would not want to stay more than one night.
Stayed 1 night in Mar 2023
Response from Marleen on 31 Mar 2023
Janice:Thank you for choosing Hosteria del Mar for your stay.We are happy that you enjoy your stay around and it was a pleasure having you around. , we are sorry for your inconveniences but as an ocean front place the good and not so good makes it even.We hope that you come back sometime soon and spend some extra time with us.Thank you for your feedback,Sincerely,

6/10 Okay

Cathleen A

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2023
Response from MAM on 21 Mar 2023
Thank you for choosing Hiosteria del Mar for your stay.We apreciate your feedback.

10/10 Excellent

Pedal

Stayed 1 night in Mar 2023
Response from Marleen on 9 Apr 2023
THANK YOU FOR YOUR FEEDBACK

10/10 Excellent

Alicia, Charlotte

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the layout of the property. Many of the rooms are located around a central courtyard on 2 levels, making each room unique and private. The restaurant is across from check in and separated from rooms so you don't hear the kitchen or customers when in your room. Great restaurant and friendly staff.
Stayed 1 night in Mar 2023
Response from Marlene on 21 Mar 2023
Thank you for choosing Hosteria del Mar for your stay.We are happy to know that you enjoy your stay it was a pleasure having you around.Thank you so much for your feedback.Sincerely,

8/10 Good

Yulia

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2023
Response from Marlene on 31 Mar 2023
Yulia,Thank you for choosing Hosteria del Mar for your stay,Your feedback is appreciated.We hope that this will be your staop the next time you travel by.Sincerely

2/10 Terrible

fawn

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property need to upgrade Everything is rusted Even the microwave The door The water in shower is dripping Take hour to finish Sink is dirty No recomment Very bad I should have my money back
Stayed 2 nights in Feb 2023
Response from Marleen on 20 Feb 2023
Thank you for choosing Hosteria del Mar for your stay.As an ocean front place the hotel is in constant renovation We are sorry you experienced a problem, Thank you for reporting the situation and it was resolved for your benefit and enjoyment.Sincerely,

8/10 Good

Destinie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
As close to the ocean as you could probably ever get
Stayed 1 night in Feb 2023
Response from Marleen on 20 Feb 2023
Thank you for choosing Hosteria del Mar for your stay in San Juan.We appreciate your feedback.Sincerely,

8/10 Good

Maria

Liked: Cleanliness, staff & service
The property needs a little updating but it’s nonetheless very charming. Location is unbeatable and staff was amazing.
Stayed 1 night in Feb 2023
Response from Marlene on 6 Mar 2023
Maria thank you for choosing Hosteria del mar for your stay.Our property is in constant renovation, as an ocean front place we get beat up by the ocean.Thanks for your feedback.Sincerely,

6/10 Okay

Juyan

right above the ocean
Response from Marleen on 14 Jan 2023
Thank you for choosing Hosteria del Mar for your stay.We are experimenting very high tides, the universe is expressing it self. We do not have control over nature.We offer a beautiful ocean view and we are sorry you did not enjoyed it.Sincerely,

2/10 Terrible

Yamil, Lajas

Travelled with family
They canceled my reservation because they were full. If the hotel and expedia systems are not coordinated, they should not work together. I was notified of the cancellation at 10pm after several hours of making the reservation and when we left the concert where we were at 1am, we found ourselves without a room. Very bad service from both.
Stayed 1 night in Dec 2022
Response from Marleen on 14 Jan 2023
Thank you for choosing Hosteria delMar for your stay. We are sorry you could not stay with , these last minute booking are recommended that before you make your reservation call the hotel and check availability , sometimes two or more people book at the same time and it causes these overbookings. We hope to be able to help you some other time.Sincerely,

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
This is the 4th time i have stayed at this property, though it's been a long time since i was last there. I feel they should have let us know in advance that they no longer have a beach. Of course, it's not THEIR fault this happened. If nothing else, I feel they should provide portable beach chairs and an umbrella so guests can walk the 4 blocks to the beach that DOES remain and enjoy it. I have some mobility issues plus don't have the budget for frequent Ubers, so wasn't able to have the beach vacation I had planned. They also said we couldn't get a room with a refrigerator and microwave because we reserved through Expedia, but that was not noted anywhere in advance. That said, the staff there are great and everyone tried to be helpful -- especially the young bartender from Houston. They were very nice about giving me a 1-hour extension in check-out time even though they didn't have to. And while power is always an issue in PR, their back-up generator worked great!
Stayed 1 night in Aug 2022
Response from Marleen on 6 Dec 2022
Thanks again for staying with us on your vacation.We are sorry for all the inconvenience not having the beach has caused on your stay. Not all our rooms have refrigerator and maybe on your stay all were occupied. We hope that things return to normal sometime soon so you can have your normal and wonderful beach vacation.Thanks for your feedback

10/10 Excellent

Yainis

Stayed 1 night in Jul 2022
Response from Marleen on 6 Dec 2022
Thank you for choosing Hosteria del Mar for your stay.We appreciate your feedback.

10/10 Excellent

samie

Stayed 3 nights in Jun 2022
Response from Marleen on 6 Dec 2022
Thank you for choosing Hosteria del Mar for your stay.We appreciate your feedback and hope to see you soon again.

10/10 Excellent

trisha

Stayed 3 nights in Mar 2022
Response from Marleen on 6 Dec 2022
Thank you for choosing Hosteria del Mar and spending sometime with us. We were so pleased having you as a guest.Sincerely

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool
Stayed 1 night in Jun 2022
Response from MAM on 14 Jun 2022
Thank you for choosing Hosteria del Mar for your stay and your kind review. We look forward to see you again. Thank you!

8/10 Good

Gerry

Travelled with partner
Liked: Cleanliness
I thought the place was nice. The food was good. Although the beach had erroded away, it was easy to get to the neighboring beaches.
Stayed 2 nights in May 2022
Response from Marlene on 14 Jun 2022
Thank you for choosing Hosteria del Mar for your stay . Nature gives and take beautiful things, We are happy you enjoyed the restaurant, thanks for sharing. Sincerely

10/10 Excellent

Edwin J

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
good place
Stayed 2 nights in May 2022
Response from MAM on 14 Jun 2022
Thank you for Choosing Hosteria del Mar for your stay . Thanks for your kind review. We look forward to see you again. Sincerely,

6/10 Okay

Jay

Stayed 2 nights in May 2022

8/10 Good

Jay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pleasant experience
Stayed 4 nights in Apr 2022
Response from MARLENE on 26 Apr 2022
At Hosteria del Mar we appreciate your feedback which is very important to us! We are delighted to hear you enjoyed your visit. We are constantly looking out to improve our services and meet our guests' expectations. Our Uvva Restaurant is reviewing its menu to satisfy clients' taste and preferences. We would love to have you back as a guest anytime. Thank you for taking the time to share your experience with others