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Everything was beautiful through out my duration of my stay. The staff were great and helpful, there were never a time where I felt I couldn't get an answer. Everything was very accommodating. Albert Caleb was the pleasant staff member who checked us in and he gave us all the ins and outs of what ...
This hotel is literally across the street from the cruise port. There are plenty of shops and restaurants within walking distance. The hotel itself was clean and the staff was friendly. I would stay here again.
My husband and I were at El Convento through Hurricane Irma, just returning home today. We felt very safe and the hotel took amazing care of us. I can't say enough good things about this hotel!! We had lights during the electrical blackout when all else was dark after the storm.
The downside of our three days was that we brought absorbing colds and coughs, which kept us from fully experiencing Old San Juan and Casa Sol. We enjoyed walking around, down to the Atlantic sea wall on one side or the plaza and shops on the harbor side, and took the tourist trolley to the forts ...
I really can't say enough about the hotel and the people that run it. Beautiful hotel in the middle of town. An easy walk to everywhere you wanna go. Room was a great size with lots of charm and character. Stayed in a room with a massive balcony over viewing the city and the water. Definitely recommend ...
Hotel staff was very friendly and helpful. Excellent location. However, they have several areas of opportunity: (1) the towels were so old they did not dry; (2) the bed sheet and bolster were filled with hair - from other guests; (3) the wi-fi signal in the rooms is so poor and on the upper floors ...
We were there during huricane Irma and the staff was very helpful with making sure all their hotel gues were taken care of... they had huricane prepared alternative hotel readybfor us before irma approached.. lovey staff great place to stay right in the heart of old san juan
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