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My husband and I were at El Convento through Hurricane Irma, just returning home today. We felt very safe and the hotel took amazing care of us. I can't say enough good things about this hotel!! We had lights during the electrical blackout when all else was dark after the storm.
We had a great stay. The staff was exceptional, the room was very cozy and clean, and the accessibility was superb. We received fresh towels daily. Only downfall is that, due to old pipes, you cannot dispose of toilet tissue in the toilet. This was strange at first but nothing we couldn't handle. ...
I really can't say enough about the hotel and the people that run it. Beautiful hotel in the middle of town. An easy walk to everywhere you wanna go. Room was a great size with lots of charm and character. Stayed in a room with a massive balcony over viewing the city and the water. Definitely recommend ...
Wonderful staff. Miguel saw us outside and came out to help us with our luggage. Very accommodating. Fantastic stay except for 2 things: we were suppose to have bfast but the restaurant was under renovation. No alternatives was given. It can noisy at night on the room by the street esp we were on ...
The staff was great, really helpful. The problem I had was that it had a bad odor in the room. It smelled like they sprayed for bugs. It caused me and my family to have sore throats. I love the room, nice and roomy.
This hotel is literally across the street from the cruise port. There are plenty of shops and restaurants within walking distance. The hotel itself was clean and the staff was friendly. I would stay here again.
Hotel staff was very friendly and helpful. Excellent location. However, they have several areas of opportunity: (1) the towels were so old they did not dry; (2) the bed sheet and bolster were filled with hair - from other guests; (3) the wi-fi signal in the rooms is so poor and on the upper floors ...
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