Ratings based on 1,073 Verified Reviews

3.3 out of 5
67% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Perfect for a Los Gatos visit

Posted 19-Feb-2017
Pros: Value. Price for amenities.
Cons: Some of the facilities are dated.
Location: Within walking distance of Los Gatos and its stores and restaurants. The Los Gatos to Campbell paved walking trail is beautiful.
We stayed here while visiting our son's family. The location is very convenient, the room was large and comfortable. The breakfast was perfect before starting a long day with grandchildren. We've stayed many times and will be back again.
5out of 5
Recommended
for Everyone
by A verified traveller

nice for the money

Posted 17-Feb-2017
staff were nice I had good overall experience.......
4out of 5
Recommended
for Families
by A verified traveller from Los Gatos

Large lodge with many buildings in nice grounds

Posted 28-Jan-2017
Pros: grounds
Location: walking distance (mile) of los gatos town and los gatos high. Some closer items on oposite side of road
Stayed here after Highway 17 closed. Large motel like lodge in nice grounds. about 7 motel like buildings plus banquet halls and a small gym. Clean (although building 5 hallways had a musty smell), not huge rooms but sufficient. Bed a little hard for my liking but rest of family found them OK. Great high pressure hot water. Pleasant surroundings
4out of 5
Recommended
for Everyone
by A verified traveller

Clean, Safe, terrific location, beautiful property

Posted 25-Jan-2017
Clean, Safe, terrific location, beautiful property With basic accommodations. Not a 5 star property & not a dump. For a room in Los Gatos at the price charged and you can accept basic without luxury, it's a good place to stay.
4out of 5
Recommended
for Everyone
by A verified traveller from Calaveras County, CA

Old hotel but well maintained!

Posted 22-Jan-2017
This is one of many stays at this hotel over the years. Clean, priced right, convenient and close to interstates.
1out of 5
by A verified traveller

Had issue with cleaning/sheets being dirty

Posted 21-Jan-2017
Pros: Most the staff are nice.
Cons: New management!
Location: Close to freeway. Easy to get to. Plenty of parking.
The regular staff at the front desk were great. Had an issue with dirty sheets on the bed. Talked to them, I was directed to the main manager. He just came across with and answer that is not ok to have dirty sheets. I will talk to house cleaning. I then stated how last time there was also an issue with the plumbing and it leaked from the unit above on to my wife while we were in the room. (That time the staff handle everything great.) Well this time the answer from the manager was, if I choose to come back, they will do better. He did have any other solution. This manager does not give the impression to care for the customer. He then dropped the subject and was basically gone. The owners of the property really need to take a look at how things are handled here!! The have competition right across the street. Beware going here!! Also for the rating of Hotel staff I gave it a 3 for the staff. The main manager should get a 1.
4out of 5
Recommended
for Everyone
by A verified traveller

Quiet and peaceful

Posted 18-Jan-2017
Pros: Nature
Cons: Heat/air conditioner unit
Location: Starbucks and down town Los Gatos.
Very quiet and peaceful. Room heat semi-worked. Loud unit and took away from peaceful atmosphere created by nature surrounding. Hotel should replace units for units that fit with surroundings and nature. Overall good.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Jan-2017
Location was ideal and the bar was close to room....au rai!
2out of 5
by A verified traveller

Needs remodeling

Posted 12-Jan-2017
Pros: Location
Bathroom was not clean. Shower was tiny and dribbled. Took 30 minutes to get the shampoo out of my hair. Bed was comfortable and the breakfast was good.
3out of 5
Recommended
for Everyone
by A verified traveller

Second time ............

Posted 18-Dec-2016
Pros: clean friendly and helpful when something went bad.
Cons: Updated plumbing.
Location: many restaurants, parks, fairly close to Santa Cruz
This is the second time I have stayed here and had a plumbing issue. This time the plumbing above leaked on to my wife from the ceiling. The staff was great and moved us to another room. After that, things were just fine.