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Reviews of Hotel Lucent

3 out of 5
Hotel Lucent
727 El Camino Real, Menlo Park, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 344 out of 671 reviews" "
Rating 8 - Good. 185 out of 671 reviews" "
Rating 6 - Okay. 86 out of 671 reviews" "
Rating 4 - Poor. 30 out of 671 reviews" "
Rating 2 - Terrible. 26 out of 671 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Angie,We were happy to provide you with clean, quiet accommodations, and we're glad you enjoyed your visit. The next time you're in town, please come see us again at Hotel Lucent!David MorrisonGeneral Manager

6/10 Okay

Grant

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from General Manager on 8 Mar 2024
Good day Grant,Thank you for taking the time to rate your recent stay with us. We would love to hear what we could have done better to improve your guest experience. Please do not hesitate to respond to me directly with your feedback.Your satisfaction is our ultimate goal.David Morrison

10/10 Excellent

terry, Orinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean ,convenient quiet
Stayed 1 night in Mar 2024
Response from General Manager on 5 Mar 2024
Hi Terry,Thank you for taking the time to rate and give your feedback on your recent stay. We are delighted that we met your expectations for a memorable stay.We can't wait to welcome you back to our hotel!David Morrison

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel! The manager and staff were very accommodative to my needs. I will definitely come back to this hotel the next time I’m in town.
Stayed 4 nights in Feb 2024
Response from General Manager on 21 Feb 2024
Hi Christine,Thank you for taking the time to rate and give us feedback on your recent stay. We are delighted that you enjoyed your guest experience and it was a pleasure having you with us. Please do not hesitate to contact me directly for any future stay requests or comments.Thank you for choosing the Hotel Lucent!David Morrison

6/10 Okay

kristine

Travelled with family
Liked: Amenities, property conditions & facilities
Small hotel with very few people working. Bathrooms need to be scrubbed down I heard this from many guests. DAily service didn't always happen. Breakfast was good and convenient. The patio area would be nice when the weather is good.
Stayed 3 nights in Feb 2024
Response from General Manager on 8 Feb 2024
While we want all our guests to have a superb experience at our hotel, it appears we fell short in some areas. Your feedback means the world to us and will be shared with the respective teams to help us make improvements where needed. On a positive note, we are glad our hearty breakfast and relaxing patio area left a positive impression on you. We would greatly appreciate the opportunity to earn a five-star rating, so please consider revisiting us for the stay you expect and deserve. David MorrisonGeneral Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the price.
Stayed 1 night in Feb 2024
Response from General Manager on 6 Feb 2024
Dear Robert,Dear Yeganeh,Thank you for taking the time to rate your recent stay. We are delighted that we met your expectations for a great guest experience. Please come see us again soon. David Morrison

4/10 Poor

Yeganeh

Disliked: Cleanliness, property conditions & facilities
It wasn't as clean and neat as expected.
Stayed 2 nights in Feb 2024
Response from General Manager on 6 Feb 2024
Dear Yeganeh,We appreciate your feedback and are concerned that your experience did not meet your expectations of cleanliness. Your insights are valuable to us, and we'll be sure to address this matter with our team. Despite this, we're glad you took the time to share your thoughts and hope for an opportunity to curate an improved and better experience for you in the future. David Morrison

2/10 Terrible

Alberto

Stayed 1 night in Jan 2024

10/10 Excellent

Karen

Liked: Amenities
Welcoming and clean. Staff was warm and helpful. Super safe area and super convenient to The Guild Theater and restaurants.
Stayed 1 night in Jan 2024
Response from David Morrison - General Manager on 26 Jan 2024
Hi Karen,Thank you for your feedback! We are delighted that you enjoyed your recent guest experience with us and we can't wait to welcome you back.Thank you for making us your preferred choice in this area.

2/10 Terrible

Gloria

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mislead
It was not what they said . No breakfast. Fire pits didn’t work. Shower dirty old and crack in . Very very small room , said they had roll away bed no . Said it was a heated pool . My grandson slept on the floor. I would like to get credited back , very disappointed and upset.
Stayed 1 night in Jan 2024
Response from General Manager on 22 Jan 2024
Dear Gloria,Thank you for sharing your experience with us. We are sincerely sorry for the inconvenience you experienced regarding our property's amenities. I see that you booked a room with double beds, which you received, our website clearly states that we do not offer rollaway beds. We serve breakfast daily, 6-9 a.m. during the week and 7-10 a.m. on the weekends; it is my understanding that you joined us late for breakfast and the attendant still went ahead and accommodated you and your family. Unfortunately, during your stay, it rained heavily, and the fire pits were turned off in the courtyard. The team is also aware of and communicating with every guest that the hot tub (not the pool; the property doesn't have a pool) isn't currently working. We apologize for any inconvenience you may have experienced and hope you'll stay with us again in the future.David MorrisonGeneral Manager

2/10 Terrible

Judy

Stayed 1 night in Jan 2024
Response from General Manager on 6 Feb 2024
Judy,We appreciate your feedback and are disappointed that we did not meet your expectations of a better guest experience. Your insights are valuable to us, and we'd like to hear what we could have done better.We hope for an opportunity to create a better guest experience for you in the future. David Morrison

10/10 Excellent

Gary D

Stayed 1 night in Dec 2023
Response from General Manager on 9 Jan 2024
Good day Gary,Thank you for taking the time to rate your stay with us, we are delighted to hear that you enjoyed your stay. We look forward to welcoming you back soon.

4/10 Poor

Susan

Liked: Staff & service
Disliked: Cleanliness, room comfort
The exception not the rule
Check in was great, directed us where to find our room not just on a map but walking us to the beginning of the hallway where it was located. We’ve stayed here about 6 times. We’ve always been happy with the hotel. This was the smallest room. The dresser had something sticky on the top. Super icky!!!! That being said the other stays were perfectly fine
Stayed 1 night in Dec 2023
Response from General Manager on 21 Dec 2023
Hi Susan,While we are delighted that you've always enjoyed your previous stays with us, it is disappointing that you were left with a less than memorable stay this time around. I invite you to email me under separate cover to let me know what room you were in on your last stay.Thank you for sharing this feedback with us, we are truly sorry for your experience and hope you'll give us the opportunity to curate a better guest experience for you again in the future.David Morrison

10/10 Excellent

Sarita Anne

Stayed 1 night in Dec 2023
Response from David Morrison on 18 Dec 2023
Hi Sarita Anne,Thank you for taking the time to rate your recent stay. We are delighted that you enjoyed your stay and we can't wait to welcome you back soon.Happy Holidays!

4/10 Poor

Nadeem

Stayed 1 night in Nov 2023
Response from General Manager on 18 Dec 2023
Nadeem,Thank you for taking the time to rate your recent stay. We would like to know more about what we could have done to make your stay much better. We are committed to curating memorable guest experiences and look forward to hearing from you.Happy Holidays!

4/10 Poor

Shelly, Toluca Lake

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I only gave it two stars as an overall rating because the staff was very kind. We checked in and tried to shower, but the tub would not drain so they put us in a different room. The second room had food left over in the refrigerator. The beds Were hard and the pillows were chunky and extremely uncomfortable. The walls are thin as paper. You can hear everything going on in the next room as well as outside. They allowed dogs which is great but there is no elimination area. There is also no elimination area within blocks. All cement everywhere even walking up the street.
Stayed 1 night in Dec 2023
Response from General Manager on 18 Dec 2023
Good day Shelley,Thank you for your feedback on your recent stay. Your comments will assist us as we work to improve our service offerings.We do hope you'll consider staying with us again in the future and allow us to curate a more memorable guest experience for you.

8/10 Good

nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and so easy to walk places. The staff is friendly and accommodating. The grounds are clean. I gave it a 4, not 5 only because it is not a 5 star in terms of facilities. There is a jacuzzi, but no pool. The gym is adequate, but limited. There is no restaurant (they do serve a breakfast daily). Overall we had a great experience.
Stayed 3 nights in Nov 2023
Response from General Manager on 18 Dec 2023
Hi Nancy,Thank you for your feedback on your recent stay and I am delighted that you experienced the friendly hospitality of the staff. As a boutique property, we pride ourselves on the intimate offerings we have for our guests and encourage you to explore the historical city of Menlo Park which offers several really great dining options.We do hope you will consider staying with us again.David Morrison

8/10 Good

Jose

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
Location, patio, and breakfast were great but linens beds and mattresses not
Stayed 6 nights in Nov 2023
Response from General Manager on 18 Dec 2023
Hi Jose,Thank you for your feedback on your recent stay. Your comments will assist us as we work to improve our service and amenities. We look forward to welcoming you back to our property in the future.David Morrison

8/10 Good

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great! Room was very comfortable. Breakfast area was appealing. I will book this hotel again in the future.
Stayed 1 night in Nov 2023
Response from General Manager on 18 Dec 2023
Hi Leslie,Thank you for taking the time to rate your recent stay. We are delighted that you enjoyed your stay and we will use your feedback to improve our service offerings. Thank you again we can't wait to welcome you back soon.Happy Holidays!

8/10 Good

SUSAN, Arroyo Grande

Stayed 1 night in Sep 2023
Response from David Morrison on 18 Dec 2023
Hi Susan,Thank you for taking the time to rate your recent stay. We are delighted that you enjoyed your stay and we can't wait to welcome you back soon.Happy Holidays!

10/10 Excellent

Tahsin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice, quiet, modern and clean property with nice touches - free breakfast, outdoor lounge are , pool table etc. it was also within walking distance to many local attractions- Stanford campus, shopping center and many restaurants. Highly recommend it !
Stayed 2 nights in Oct 2023
Response from Reema on 23 Oct 2023
Dear Tahsin , Thank you so much for taking the time to review our Hotel , we appreciate you choosing to stay with us and look forward to welcoming you back .Sincerely Reema GM

10/10 Excellent

Robert

Stayed 1 night in Oct 2023
Response from Reema on 14 Oct 2023
Dear Robert Thank you so much for choosing to stay with us and giving us a 10/10 . Your comment will be shared with our team who work tirelessly at the hotel to keep our esteemed guests happy. Best Reema

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Reema on 27 Oct 2023
Thank you so much for taking the time to review our Hotel we appreciate you choosing to stay with us and look forward to your next visit .Best Regards Reema GM

2/10 Terrible

Ann

Disliked: Cleanliness, property conditions & facilities
Never Again
Mold in shower. Main bathroom light didn’t work. Phone didn’t work. Breakfast hot food was cold. Safe on top shelf in closet. Couldn’t see into. Front desk personnel were very nice but couldn’t help. Outside room. This is really a motel. Left after 1 night.
Stayed 3 nights in Oct 2023
Response from Reema on 14 Oct 2023
Dear Ann Thank you so much for taking the time to review our hotel. We apologize for the issues you encountered and will look into the matter further. Thank you Reema GM

10/10 Excellent

PAMELA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Sep 2023
Response from Reema on 25 Sept 2023
Dear Pamela , Thank you so much for taking the time to give us a great review , we appreciate you choosing to stay with us and look forward to your next visit .Best Reema GM & Ream Lucent

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Great for short term stays
Stayed 1 night in Sep 2023
Response from Reema on 18 Sept 2023
Wow ! a perfect ten thank you so much for taking the time to review our Boutique Hotel , at Lucent we work tirelessly to make all our guests happy & you noticed . We look forward to welcoming you back Best Reema GM

10/10 Excellent

Jonathan

Stayed 1 night in Sep 2023
Response from Reema on 7 Oct 2023
Dear Jonathan , Thank you so much for taking the time to review our Hotel , We appreciate your feedback and look forward to your next visit .Best Reema GM

8/10 Good

Theresa

Stayed 4 nights in Sep 2023
Response from Reema on 18 Sept 2023
Dear Theresa, Thank you for taking the time to review our Hotel , we appreciate you choosing to stay with us and look forward to your next visit .Best Regards Reema GM & Team Lucent

6/10 Okay

FRANK

Business traveller
Liked: Staff & service
Walking distance to down town
Stayed 3 nights in Sep 2023
Response from Reema on 13 Sept 2023
Dear Frank , Thank you for taking the time to review our hotel , we appreciate you choosing to stay with us . We cant wait to have you back .Best Reema

10/10 Excellent

Solomon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Good breakfast. Very nice staff. Will stay again.
Stayed 3 nights in Aug 2023
Response from Reema on 20 Aug 2023
Dear Solomon , Wow thank you so much for this amazing review , I will share your comments with our wonderful staff wo always work so hard to keep our guests happy , We look forward to your next visit Sincerely Reema GM

10/10 Excellent

Ema

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, quiet building, very cleanly. Enjoyed my stay and wish i could’ve stayed longer.
Stayed 1 night in Aug 2023
Response from Reema on 20 Aug 2023
Dear Ema , We so appreciate you taking the time to give us a great review and we look forward to having you stay with us .Best Regards Reema GM

2/10 Terrible

Yuhan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It is basically a motel. You can get a lot better of a stay with this price.
Stayed 1 night in Aug 2023
Response from Reema on 24 Aug 2023
Dear Yuhan , Thank you so much for taking the time to review our Hotel , we appreciate you choosing to stay with us and look forward to elaborating more about your stay . Thank you Reema GM

10/10 Excellent

Sara

Stayed 1 night in Aug 2023
Response from Reema on 7 Sept 2023
Dear Sara , Thank you so much for taking the time to review our Hotel , we appreciate your feedback and look forward to your next visit . Sincerely Reema GM

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Reema on 9 Aug 2023
Hi Michael , the Hotel Lucent team is happy to hear you had such a wonderful experience! We’re so glad you enjoyed your stay . Thank you so much for stopping by / Hotel Lucent, we really appreciate it and we hope to serve you again soon!

10/10 Excellent

charlene, petaluma

Stayed 1 night in Aug 2023
Response from Reema on 1 Sept 2023
Dear Charlene , Thank you so much for taking the time to review our Hotel , We appreciate your feedback and cant wait to have you visit again .Best RegardsReema

6/10 Okay

Tamara

Need some TLC
Stayed 2 nights in Jul 2023
Response from Reema on 5 Aug 2023
Thank you so much for taking the time to review our Hotel , We appreciate your feedback and look forward to your next stay with us . We have introduced Guest reception every Wednesday evening from 6 PM to 7 PM Iam sure you will love this . Best Reema

6/10 Okay

Mike

Liked: Property conditions & facilities
Not worth the money.
Checked in Sunday 7/30, Wi-Fi was not working. It started working Monday evening. Hot tub jets not working. Coffee machine stopped working, needed cleaning. No one available to clean. Full garbage cans from previous day. No one available to empty. Minor issues, but added up to a frustrating stay. Especially when paying $300 a night.
Stayed 2 nights in Jul 2023
Response from Reema on 9 Aug 2023
Dear Mike , Firstly let me thank you for taking the time to review our Hotel, Wifi was down in our area and certainly out of our control , Our team was on top of it and we had already reached our service provider . There is always someone at the front desk to help if any cleaning is needed . We apologize that you felt unhappy with your stay but we would very much appreciate you giving us another try . Thank you once again Best Reema GM

6/10 Okay

Katrina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Reema on 12 Aug 2023
Dear Katrina , Thank you for taking the time to review us we appreciate your feedback and look forward to your next stay .Best Reema GM

4/10 Poor

Marcella

Travelled with family, Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service
We didn’t get to stay at this property, because the AC was out in our room. They sent us to their sister hotel, Hotel Keen. The rooms were separate, the beds were not King size for one of the rooms as promised, there was no parking in the hotel. The receptionist was not helpful at all! We asked where we could park and she had no clue, she said if we parked in front of the hotel, we needed to move it at 8am the next day. Overall, horrible experience. Our friends were able to stay at hotel Lucent, so everything was a hot mess. I wish the receptionist was more helpful , it would have helped in a stressful situation.
Stayed 1 night in Jul 2023
Response from Reema on 5 Aug 2023
Dear Marcella , At Lucent we strive to give you the best Customer service , we apologize for the inconvenience caused to you due to the HVAC issues . We did have a malfunction during the heat wave . We did have the maintenance tech come in on the weekend and take care of it . Once again thank you for choosing us and we look forward to having you back without any issues in the near future .Thank you Reema

8/10 Good

HUA HAO

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Reema on 11 Jul 2023
Thank you so much for taking the time to review our hotel. We appreciate your feedback. Best Reema GM

10/10 Excellent

Jae Hwang

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2023
Response from Reema on 9 Jul 2023
Dear Jae , Thank you so much for taking the time to review our Hotel , we appreciate you choosing to stay with us and look forward to your next visit .Best Reema GM

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay , definitely recommending to friends and i will stay again !!
Stayed 2 nights in Jun 2023
Response from Reema on 4 Jul 2023
Thank you so much for giving us such a great review. We appreciate it. Thank you for choosing to stay with us. We look forward to your next visit.Sincerely Reema GM

6/10 Okay

Cindy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
It is very pretty from the outside and the main areas that are shared with the other guests. Staff was very nice and helpful as we moved our room from a 1 bed to a 2 bed. Perfect distance to get to Stanford Stadium and there is a Safeway next door. What was not great was how dusty the room was. As if it was not cleaned before we got in. The restroom also an almost empty toilet paper roll and the tub was slow draining. It was very hot inside and not matter what we did with the AC it was not working and the fridge was barely keeping our water cold.
Stayed 1 night in Jul 2023
Response from Reema on 7 Jul 2023
Dear Cindy , Thank you so much for taking the time to review our Hotel . We appreciate your feedback and will look into the HVAC issue you encountered . Once again thank you for choosing us over the many options you had in Menlo Park . Best Reema GM

6/10 Okay

Tanya

Stayed 3 nights in Jun 2023
Response from Reema on 25 Aug 2023
Dear Tanya , Thank you for taking the time to review our Hotel , we appreciate your feedback Sincerely Reema

6/10 Okay

Celina

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Great location but bedding smelled like smoke. Stains on sheets and oily smell in all pillows. No one answers front desk.
Stayed 2 nights in Jun 2023

10/10 Excellent

Leanna

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

Gang

Stayed 3 nights in Jun 2023
Response from Reema on 16 Jul 2023
Thank you so much for taking the time to review our Hotel , We appreciate your feedback and look forward to your next visit . Sincerely Reema GM

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
College Visit.
Nice place, close to Menlo College. Nice staff and a nice breakfast in the morning. Very pleased with our stay. We would stay here again if in the area.
Stayed 1 night in Jun 2023
Response from Reema on 21 Jun 2023
Thank you so much for taking the time to give us a review , We appreciate you choosing to stay with us and look forward to your next visit .Sincerely Reema GM

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Reema on 5 Jun 2023
Dear William , Thank you so much for taking the time to review our hotel . We appreciate your feedback and look forward to your next visit .Best Reema GM