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Reviews of HYATT house Santa Clara

3 out of 5
HYATT house Santa Clara
3915 Rivermark Plz, Santa Clara, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 697 out of 1000 reviews" "
Rating 8 - Good. 208 out of 1000 reviews" "
Rating 6 - Okay. 55 out of 1000 reviews" "
Rating 4 - Poor. 19 out of 1000 reviews" "
Rating 2 - Terrible. 21 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Phouvay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable, could use a bigger TV but overall was just what we needed.
Stayed 1 night in Apr 2024

10/10 Excellent

YANGTAO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 3 nights in Mar 2024

10/10 Excellent

Bobette

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable. Quiet. Good location.
Stayed 1 night in Apr 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Deborah L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean nice hotel, breakfast was just ok.
Stayed 2 nights in Mar 2024

2/10 Terrible

Shaun

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 1 night in Feb 2024

10/10 Excellent

Queenie

Stayed 1 night in Feb 2024

4/10 Poor

Jeffrey

Disliked: Amenities
Fecal matter on bed sheets, refrigerator not working
Stayed 3 nights in Feb 2024
Response from Brandon on 11 Feb 2024
Hey Jeffrey, I am sorry to hear about your experience, I do see we tried to move your room and I do appreciate you bringing the unplugged refrigerator unit to our attention. Hopefully we get another chance and give you the 5/5 you deserve.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful spot
Stayed 3 nights in Jan 2024

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean. Complementary breakfast was great! Big plus is it’s next to a shopping center with supermarket, restaurants and coffee places!
Stayed 2 nights in Jan 2024
Response from Brandon on 11 Feb 2024
Thank you for that and we do look forward to hosting you in the future.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and accommodating. The property was clean and quiet. Would definitely stay again.
Stayed 1 night in Jan 2024
Response from Brandon on 11 Feb 2024
Thank you Jennifer we do like hearing we made this your home away from home.

10/10 Excellent

Gino

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

6/10 Okay

christy

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Disappointed at our stay
Breakfast was stale and not edible, pancakes were hard and eggs were runny . the toilet ran and leaked. All night Someone sprayed obscene pictures on the blinds by the bed. No shuttle rides. Wont come back. The first time we came the breakfast was awesome. And we had shuttle to light rail. This time we Thad to walk and I an handicap and could barely make it to Levi stadium it’s set up terrible even if you Uber you still have to walk several blocks. It was awful and painful for us both. Paid $15.00 per day for parking which would have been ok if breakfast was good and worth Atleast 15.00. Very disappointed . We were here for our anniversary and received a gift of tickets for a football game. Staying at Hyatt Santa Clara took away time we could have had to spend on making our anniversary the fun we planned for and not what we got stuck doing as in walking for miles in the rain when we had to clue where to go because and upset and disappointed we’re not from around here. Very frustrated
Stayed 3 nights in Jan 2024

10/10 Excellent

Darwin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and i were able to check in a couple hours early. Rooms were spacious, gym was clean breakfast was delicious, and service was great!
Stayed 1 night in Jan 2024
Response from Brandon on 11 Feb 2024
Glad to hear we had given you the vacation you deserve hope to see you soon!

10/10 Excellent

desiree

Business traveller
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice!
Stayed 2 nights in Jan 2024

10/10 Excellent

KIMBERLY

Travelled with family
Liked: Amenities, property conditions & facilities
The front desk staff was super especially the Russian lady. Love her. This hotel is super clean Very close to Levi Stadium. I will definitely be going back
Stayed 3 nights in Dec 2023

8/10 Good

Leticia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

August

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and check in was smooth. Whenever we asked questions they were able to provide answers. Breakfast buffett was good and filling. There was a safe parking structure within a few steps of the hotel. Plenty of options for eating within walking distance. There was even a Safeway near by. Would stay there again!
Stayed 3 nights in Dec 2023

10/10 Excellent

Rosemarie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Vannessa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This location was very convenient, it was near a plaza with plenty of walking areas for coffee, food and groceries. There is a Safeway less than 5 minutes walking distance from the hotel! The hotel itself wa La very clean and made it very easy to buy food, store and cook while we were there. I loved it! I wish every hotel was this convenient when I traveled!
Stayed 3 nights in Nov 2023

10/10 Excellent

jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023

10/10 Excellent

Tricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 2 nights in Nov 2023

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atencion y servicio
Stayed 4 nights in Nov 2023

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We very much enjoyed your hospitality! Clean. Comfortable. Quiet. Friendly. We loved our Room and that you let us in early! Thank You!!
Stayed 1 night in Nov 2023

10/10 Excellent

Sasha

Travelled with family
Liked: Cleanliness
Nice!
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Nov 2023

10/10 Excellent

Ahmad

Stayed 1 night in Nov 2023

2/10 Terrible

Julian

Liked: Cleanliness
Carpets were very wet from being cleaned.
Stayed 1 night in Nov 2023

10/10 Excellent

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our best place to stay at
Stayed 1 night in Nov 2023

10/10 Excellent

Paul

Stayed 1 night in Nov 2023

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

B

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in a good location and walkable to many places. It was clean and modern. Staff was friendly.
Stayed 1 night in Oct 2023

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place and the front desk was very helpful
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Alexei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay! Great Service!!
Stayed 1 night in Oct 2023

10/10 Excellent

Erin A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful and close to Levi's stadium.
Stayed 2 nights in Oct 2023

6/10 Okay

Paul

Stayed 3 nights in Oct 2023

10/10 Excellent

Leilani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Tamar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are great! The staff are extremely friendly and knowledgeable.
Stayed 1 night in Oct 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great but they ran out of food the second morning & wouldn't cook any more
Stayed 2 nights in Sep 2023

10/10 Excellent

Chih-Wen

Stayed 1 night in Oct 2023

10/10 Excellent

Guy

Stayed 1 night in Sep 2023

10/10 Excellent

jeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great, including the pool and hot tub. Great service. Highly recommended!
Stayed 1 night in Sep 2023

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
The room was large with nice kitchenette area. The staff was amazing and the walk to Levi Stadium was pleasant! Plus, staff provided a map to get to the stadium by foot! Lots of Niners fans were also guess. I enjoyed my stay!
Stayed 1 night in Sep 2023