Ratings based on 652 Verified Reviews

3.4 out of 5
67% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from KL

Posted 30-Mar-2017
Cons: Staff should brief breakfast time. And assist with luggage for customers with big luggage that needs to walk up/down staircase.
Average hotel but comfortable. Staff was talkative and did not focus resulting error in setting room.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 16-Mar-2017
Carlyle hotel is a good low cost option, conveniently near highways and Xilinx HQ. All the staff we dealt with were exceptionally friendly and helpful, the room was clean and well maintained, and the breakfast was decent. Would recommend
4 out of 5
Recommended
for Everyone
by A verified traveller

Decent hotel near Good Samaritan hospital.

Posted 01-Feb-2017
Simply wanted a clean, comfortable place to stay for one night, near medical services. This hotel satisfied that need. "Staff" was one woman who checked us in the first evening, and was there again in the morning - was extremely pleasant. Room furniture a bit worn, and pillows were lumpy - but it was clean and odor free. Only one complaint - television was set back in a cabinet that prevented full-screen viewing from only easy chair in room.
4 out of 5
Recommended
for Everyone
by A verified traveller from Bend OR

Posted 31-Jan-2017
Budget hotel, however it is clean safe and quiet. Breakfast is decent. Close to highway 17 and shopping
2 out of 5
by Karen

Poor ability to register reservation

Posted 20-Jan-2017 on Hotels
Their reservation system didn't "work" correctly. Even though they received the reservation, it didn't allocate the room. So I got to sit for 35 minutes while they figured it out, even though they had the confirmation. THEY SHOULD HAVE JUST PUT ME IN THE ROOM and dealt with their bureaucracy later! Was not MY problem! Plus an underwhelming sense of caring from the front desk like it was not HER problem, either. Also, there was no hot water in the sink after running for 15 minutes (in the CA drought.) Let the bath run, and then 5 minutes later got warm water in the sink.
2 out of 5
by Patrick

Posted 16-Jan-2017 on Hotels
"King size mattress" was two queen size foam matts ontop of a box spring. You get like 30 seconds of hot water after waiting 10 minutes for it to warm up. Super loud heater/fan.
5 out of 5
Recommended
for Everyone
by A verified traveller from Santa Cruz, CA

Quiet, Clean, recently refurbished

Posted 14-Jan-2017
Pros: Quiet, Great bathroom w/ marble, large tub, great lighting.
Cons: King / Queen beds. Us diabetics would love to have surgery free syrup for our waffles.
Location: A variety of ethnic restraunts nearby
Looking for a place to stay for early morning flight out of SJC. Found all my favorites already booked or 50% over priced. Found this hidden gem with great reviews and and comfortable looking rooms 10 min from airport just off 880 so booked it. Free parking garage. The staff was friendly when I arrived. Room was spacious though it had 2 doubles. I would have preferred a King but was too late to book that. Was surprised how quiet it was. Breakfast was excellent. Great stay. it will be my new favorite in SJ.
5 out of 5
by A verified traveller

Clean, comfortable and very affordable.

Posted 15-Dec-2016 on Hotels
This property is a hidden jewel. It is not a luxury hotel, but is very clean, the staff are very friendly and accomodating, free breakfast was delicious. Very good bargain for the price. Will definitely stay here again.
4 out of 5
by A verified traveller

Good Hotel, Nice People

Posted 11-Dec-2016 on Hotels
Hotel & service were each way more than I expected. Only complaint was the mattress was too soft. It was a great stay.
5 out of 5
Recommended
for Everyone
by A verified traveller

Friendly helpful staff

Posted 05-Dec-2016
Pros: quiet also attention to detail
Cons: nothing
Our car overheated and the manager Victor went to the Subaru dealership and picked up for us the special antifreeze that Subaru recommends. Over and above his required duties, and we are extremely grateful