Ratings based on 541 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
65% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1out of 5
by A verified traveller from Texas

Hotel Ok But Management Pathetic!

Posted 17-May-2016
Pros: Not much. It is an ordinary hotel, one that you make do with, if you need somewhere to sleep for a night.
Cons: Customer service needs complete overhaul!
My kids and I were traveling to the Bay area to meet family and checked in late on a Wednesday night. The ladies who check us in were absorbed in a private conversation which went on throughout our check-in process. Very unprofessional. When we went to our room, we discovered that the air-conditioner was not working and the room was hot and stuffy at 81F. I called the front desk to have them send someone upstairs to check it. The lady who had checked us in came up and messed around with the thermostat unsuccessfully. She then sent her colleague to do the same, again unsuccessfully. When I asked for them to give me another room, I was informed that they were over-booked and had nothing available. All they could do was give me a fan. They did bring up a fan which was completely ineffective in a room with 2 double beds. I asked to speak to the manager but was told he would be available only in the morning. I was then given a second fan after I pointed out that I had seen one in the lobby. It was too late for me to transfer to another hotel with 2 young kids so we made do for a very uncomfortable night. The next morning when I talked to the manager, he shamelessly told me that he could not talk to me the previous night because he was asleep! Most awful customer service that I have seen! Fortunately, Expedia stepped up and refunded me what I paid for the room. I would never stay at the hotel again and would not recommend it to anyone!
4out of 5
by A verified traveller

Posted 17-Apr-2016
The exterior of the property does not match the very nice interior of the property.
4out of 5
by A verified traveller from Fallon, NV

Nice hotel for business travel

Posted 16-Apr-2016
They changed management from my last visit and it's definitely for the better.
5out of 5
by A verified traveller

Lovely boutique hotel

Posted 16-Apr-2016
This was a very pleasant surprise. A very well appointed hotel with a nice staff a good breakfast and comfortable quiet room. We will definitely return
4out of 5
by A verified traveller

Posted 15-Apr-2016
Very comfortable stay, easy check in. Internet speed was decent. Bed had memory foam mattress I guess, as it was very comfortable. Located close to Campbell downtown and easy access to freeways.
4out of 5
by A verified traveller

Nice Hotel

Posted 15-Apr-2016
Pros: Small and friendly
Cons: Not much
Location: Close to freeway
It was a business trip, just overnight.. Quiet and comfortable.
4out of 5
by A verified traveller from Orange county

Posted 07-Apr-2016
Pleasant staff, comfortable room, nicely decorated, close to San Jose.
3out of 5
by A verified traveller from GA

Like a cozy, quaint older home

Posted 08-Mar-2016
Pros: The overall cozy, quaint, homey, and individualized feel
Cons: Minor reupholstering or refinishing/repainting needs to be done. Left undone, it detracts from the appeal of both the private and public spaces.
Location: Located right off the interstate, it is very convenient. Only minutes away from the Winchester house museum.
I had read many reviews about the Carlyle. I liked the pics and decided to book a room. My husband and I thought the room, and the hotel, felt like staying in the guest spaces of "great aunt somebody". The room furnishings were comfortable and felt personalized, rather than the sterile feel of most hotels, though there were certainly signs of needed touchups in both the room and breakfast area.The upholstery on the dining chairs in the breakfast area were badly worn. The bathroom lighting was great ... better than any of the other hotels we stayed in during our trip to CA. And the evening and morning staff were friendly and helpful. There are minor areas where improvements need to be made, but the overall feel of the hotel was nice. We would definitely stay there again.
5out of 5
by Robert

This traveller left a rating score only Posted 21-Feb-2016 on Hotels
3out of 5
by Paul

This traveller left a rating score only Posted 16-Feb-2016 on Hotels