Studio, 1 King Bed, Kitchenette | Premium bedding, down duvets, in-room safe, blackout curtains

Reviews of Alura Inn

2 out of 5
Alura Inn
1378 Oakland Rd, San Jose, CA

Reviews

7.2

Good

Rating 10 - Excellent. 377 out of 1013 reviews" "
Rating 8 - Good. 254 out of 1013 reviews" "
Rating 6 - Okay. 133 out of 1013 reviews" "
Rating 4 - Poor. 95 out of 1013 reviews" "
Rating 2 - Terrible. 154 out of 1013 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Cristian

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
This is a cheap, affordable property to stay at. It is basic and offers nothing beyond a stay at a hotel. However, its inflexible cancellation policy, the fact that even if you get insurance for your stay you cannot get a refund for unused nights as you can with other hotels, the old smell inside, lack of hair dryer and no steam iron makes this stay something I'd not make again unless I had no choice. If you are on a budget or if need to stay in the area, it's fine.
Stayed 3 nights in Mar 2024

10/10 Excellent

Abhishek

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located close to the nVidia conference. Good eating places nearby. Also located closer to two major freeways.
Stayed 7 nights in Mar 2024

4/10 Poor

Elisa

Business traveller
Disliked: Cleanliness, property conditions & facilities
Not comfortable, something smell, dirty bath tub
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Clean.
Stayed 2 nights in Mar 2024

2/10 Terrible

Alberto

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall bad places to stay
Stayed 1 night in Feb 2024

2/10 Terrible

George

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Aunts in bathroom
Stayed 1 night in Mar 2024

2/10 Terrible

Clarrisse

Stayed 1 night in Mar 2024

6/10 Okay

Alberto

Liked: Staff & service
Disliked: Property conditions & facilities
Rooms needs more maintenance they gave me a room with a smell of bleach big strong smell of bleach and shower was leaking. Bed sheets dirty
Stayed 1 night in Feb 2024

10/10 Excellent

Carla

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Alona, Sacramento

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place for awesome price
Stayed 1 night in Feb 2024

2/10 Terrible

Myong

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2024

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Ok..!
Stayed 1 night in Feb 2024

6/10 Okay

Alma Delia

Stayed 1 night in Feb 2024

10/10 Excellent

gerson

Stayed 1 night in Feb 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024

10/10 Excellent

Eileen, McKinleyville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly check-in. Clean and roomy. We needed a place to crash when the electricity went out, and the Alura was a warm, comfortable and affordable respite. The kitchenette was a big plus. Property is a bit dated but it didn’t matter. We enjoyed our stay immensely, and will recommend it to others.
Stayed 1 night in Feb 2024

6/10 Okay

Alberto

Stayed 1 night in Feb 2024

2/10 Terrible

jeanette

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad
Stayed 1 night in Feb 2024

6/10 Okay

Isabel

i wait outside i was no body in the lobby at night is was durty and area is terrible
Stayed 1 night in Jan 2024

2/10 Terrible

luis

Liked: Cleanliness
Stayed 1 night in Jan 2024

2/10 Terrible

Mohammad

Stayed 1 night in Jan 2024

10/10 Excellent

Esmeralda

Stayed 7 nights in Jan 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Natalie

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I went to check in and gave the woman at the desk my card for my $50 deposit...she slides the card the first time and said that it didn't go through so she asks if she could try one more time so she slides it a second time and then says that the card is locked. I call my bank while still there and the bank said that the card wasn't locked and that the motel deducted the $50 deposit two times. So $100 missing from my account. Told the gentleman that was now at the counter which her the phone conversation and said that his system shows that i never paid any $50 deposit. I have to go back tomorrow to talk to his Supervisor but they were adamant that they didn't receive no money from sliding my card. I was so angry
Stayed 1 night in Jan 2024

6/10 Okay

Donna

Disliked: Cleanliness, amenities, property conditions & facilities
Old, dirty

4/10 Poor

Tracy

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Look like shady
Stayed 2 nights in Jan 2024

10/10 Excellent

Esmeralda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 3 nights in Jan 2024

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My overall experience was fantastic the Young lady at the front desk was very pleasant and helpful.
Stayed 1 night in Jan 2024

8/10 Good

Christina

Stayed 1 night in Dec 2023

6/10 Okay

Christina

Liked: Staff & service
Prices is ok for one night stayed.
Stayed 1 night in Jan 2024

10/10 Excellent

Tinotenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Cheap hotel
Stayed 1 night in Jan 2024

2/10 Terrible

Rodolfo

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in around 2am. Checked online when booking fir check in times/instructions because i knew we would be checking in late, and it stated 24 hr front desk check in. When we arrived, the female attendant was uoset that we were checking in so kate and said reservations get cancelled after 12am as no shows, that next time we needed to call in or we would be turned away. We had our 2yr old with us, so we had no choice but to check in despite the attitude and unwelcoming talk from the attendant. I just told her not to worry, as there would not be a next time, and she sent me out to get my license plate. I came back and tried small talk, to ease the attitude but, she didnt even reply to my "how are you doing tonight", just continued finalizing the check in. We left to the room and saw it was in deplorable state, not seen on pictures posted online. The room was dirty dusty, the shower drain was rusted, the stove was rusted, the heater was super loud, 2 towels only for a 3 day 2 night stay, and there was a rim molding on floor dividing the room and kitchen area screwed into place, and thebscrews were not completely screwed down, they were sticking out. It was not a safe place for our baby to walk around in... a pocture frame fell off the wall, and lukcily landed on the table in front of it, if that table had not been there it would have landed on top of my baby, there was loud cursing fighting outside and a car got its windowbroken.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jacque

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person in the office was very nice the hotel was super clean beds were comfy will definitely be staying there again
Stayed 1 night in Dec 2023

2/10 Terrible

James

Stayed 2 nights in Dec 2023

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Darin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value in San Jose
This was a convenient stay for us with our late returning flight to San Jose. Just a few minutes from the airport and the desk service was very friendly and professional. It won't be mistaken for the Hilton, but it was clean and comfortable and a very good value.
Stayed 1 night in Dec 2023

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Gracia

Liked: Staff & service
Disliked: Cleanliness
Average
Stayed 1 night in Dec 2023

2/10 Terrible

Felipe

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Carlos J.

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. If your into Mexican food there's a restaurant like feets from the Inn. Tge food is good but the portion is small for the price you pay. Many other fast food places nearby. Plenty of parking for the Inn. The room is good. Plenty of light and windows. Downside the mattress. I have a bad back and the mattress made it worst.
Stayed 2 nights in Dec 2023

4/10 Poor

MARCEE

Business traveller
Liked: Staff & service
Disliked: Amenities
No face towels or coffee machine in the room
Stayed 1 night in Dec 2023

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Raymond

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Customer Service
Came to Laura with my better half and 2 serviced animals. Laura does NOT accept animals in rooms. Once I explained they were both serviced the manager was very kind and understanding. Asking me to please come to front office to sign service paperwork. ( Which all hotels do) So nothing unordinary :) It was top rated customer service moment and I thank you. When. We finally departed hotel and turned in our keys. Staff stated " leaving us already "? Warmed my heart.
Stayed 1 night in Oct 2023

8/10 Good

Rick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

6/10 Okay

Makoto, Norwalk

Disliked: Staff & service, property conditions & facilities
There was no coffee even at front office.
Stayed 1 night in Dec 2023

8/10 Good

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you
I have been booking this same hotel for my son who is homeless. The property management has been very understanding and allowing him to stay 21 days straight and only having to leave the property for 24-hours and then he can return for another 21days. It has been the only reasonable motel that we could afford.
Stayed 2 nights in Dec 2023