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Reviews

4.5 / 5Wonderful
191 reviews

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    4.5

    Wonderful

    5 - Excellent
    130
    4 - Good
    43
    3 - Okay
    9
    2 - Mediocre
    5
    1 - Poor
    4
    4.7
    Cleanliness
    4.6
    Service and Staff
    4.5
    Amenities
    4.7
    Property condition

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    I liked the gym and everything was clean. Breakfast was a good deal for the family and lots of yummy food. Only thing I didn’t liked was the bar service, just two ladies working and the manager just standing there, no help at all, as the place was kinda busy with lots of people eating and talking. Also the hotel didn’t play the fight on espn in the bar tv ( it was very disappointing ) other than that everything else was great.

    Stayed 1 night in Jan 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Great stay but the breakfast area is ridiculous

    Superior hotel with great amenities. Room is clean and comfortable, but if you get a room facing SE on a lower floor, expect a rumbling noise from the multiple air conditioning units on the ground. We went to eat breakfast at 915 AM on Sunday morning, and literally nothing left on the table. Besides juice and some fruits, crumbles and a great mess all over the breakfast facility. Don’t expect much if you are a late riser. I am disappointed for a brand name hotel like Hyatt.

    Stayed 1 night in Jan 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities

    Stayed 1 night in Jan 2020

    1/5

    • Disliked: Cleanliness, property conditions & facilities

    We have stayed in so many places around the US and this one had the worst customer service and food service! Will never stay at this property again! There are two locations and they don’t tell you that. We arrived at their smaller location and they didn’t drive us to the new one, we were given a hotel cart and walked thru the parking lot, down the street and to their other site. The breakfast bar was so dirty, think that was so surprising.....no one was cleaning the bar. We were told 40 min before they were to close the breakfast bar that they weren’t bringing out more food. Who does that?! The shuttle for this hotel only comes every thirty min to the airport so if you happen to land at 10:05 you gotta get a lift or wait til 10:35....yep! Couldn’t believe that either....

    Stayed 1 night in Jan 2020

    5/5 Excellent

    • Liked: Staff & service, amenities, property conditions & facilities

    The only thing I didn't like our room service . We room wasn't cleaned

    Stayed 2 nights in Jan 2020

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