Ratings based on 981 Verified Reviews

4.2 out of 5
90% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Antigua, Guatemala.

Favorite Hotel in San Jose

Posted 16-Oct-2017
Pros: Spacious, clean and modern rooms. Love the jacuzzi tub :)
Location: Great location, within walking distance to downtown attractions. Excellent base for the ones who likes to explore on foot.
Hotel Presidente is great! - We have stayed here more than once, and they are the best option to stay in San Jose. - These guys managed to change our reservation two times after my girlfriend and I got stuck in Corcovado for a couple of extra days due to tropical storm Nate. - They assisted very fast via Expedia messages and we could use our night in one of their big, clean and modern Suites a couple of nights later. Thanks you all! - Great experience, definitely would stay there again!
2 out of 5
by A verified traveller

No visits seriously

Posted 09-Oct-2017
No visits, I could not register my couple the next day after my arrival. Terrible
5 out of 5
Recommended
for Everyone
by A verified traveller from Saint Augustine, FL

Posted 07-Oct-2017
Wonderful hotel located in the heart of the city, museums are within walking distance
3 out of 5
by A verified traveller from toronto canada

Great decor and close to everything

Posted 02-Oct-2017
Overall a nice cozy hotel. Weren’t up to a great start when the car that we had reserved with the hotel to pick us up never showed up. We had to call the hotel from the airport (roaming of course) and they just said no one was picking us up. We took a taxi and when we got to the hotel, at the reception we got a “sorry” as they explained that the person we spoke to when we called was the bellboy and that he apparently did not know how to make the reservation. Did not offer any compensation and did not seem very sorry either. When you are travelling to a foreign country and make this type of reservation it is obviously because you don’t want the hassle of having to figure things out after your flight. Other then this the hotel is quite nice. Decor is beautiful and artsy. The resto- bar upstairs is amazing and the staff incredibly friendly. one of the bellboy (one with tattoos on his hand) was extremely rude and could not smile if his life depended on it. Doesn’t seem to realize that the guests staying there are paying his salary! Breakfast was just basic/ok even though they tell you it’s amazing. I’m sure there are better choices in SAN Jose!
5 out of 5
Recommended
for Everyone
by A verified traveller from San Diego, CA

Centric, modern and clean

Posted 27-Sep-2017
We were very impressed when we got to the hotel! They have personnel waiting outside to greet you; they direct you to the lobby and tell you about the 2 different accesses to the hotel. Once at the lobby, Oscar at the front desk was very attentive and helpful. He went above and beyond to make sure we had suggestions for dinnner and a map to explore the area. The rooms were comfortable and clean and the restaurant upstairs has a delicious menu. Great experience, definitely would stay there again!
4 out of 5
Recommended
for Everyone
by A verified traveller from Fort Lauderdale, FL

Above our expectations!

Posted 26-Sep-2017
Pros: The room was very spacious. The hotel was walking to marketplace strip.
Cons: I would recommend improving the rooftop restaurant.
Location: Walking distance to a full strip marketplace.
This was a great hotel in the heart of the marketplace of San Jose. It is tucked away, so could be difficult to find, especially with one-way streets around, but very modern looking. The inside is well-kept. The staff are very friendly. However, I do not have such high regards for the rooftop restaurant. While it is cute and quaint, it overlooks nothing but dirty and worn down buildings. And the service was beyond slow. This restaurant has some great potential, but they did not shine at all during our stay.
5 out of 5
Recommended
for Everyone
by A verified traveller from Orange County, CA

San Jose Downtown

Posted 19-Sep-2017
This was a short 4 day business trip and everything at hotel was to my total satisfaction. Whenever I need help the staff is enthusiastic and responsive in every way. Found hotel bar this trip and it was an outstanding surprise. Went with different business friends and they were all impressed. Outstanding enjoyable experience!!!
5 out of 5
Recommended
for Everyone
by A verified traveller from LOS ANGELES, CA

PLEASANT STAY

Posted 07-Sep-2017
THE FRONT DESK IS BILINGUAL AND VERY PROFESSIONAL.. THEY WILL ACCOMODATE YOU IN ANY TOUR OR OUTDOOR EXCURSIONS THAT YOU MAY NEED.. THEY WORK WITH PROFESSIONAL AND COMPETENT AGENCIES. WE ASKED FOR A MINI VAN TO TAKE US TO JACO AND BACK ON LAST MINUTE NOTICE AND THE MINI VAN DRIVER CAME TO THE LOBBY TO GREET US WITHIN 20 MINUTES.. VERY EFFICIENT HOTEL.. VERY SAFE AREA DURING THE DAY.. BE A LITTLE CAUTIOUS WALKING AFTER 10PM UNLESS YOU ARE WITH A BIG GROUP.. THE SAFE DECISION WOULD BE TO ASK FRONT DESK FOR A TAXI.. THE HOTEL IS ASSOCIATED WITH SAFE AND PROFESSIONAL DRIVERS.. A LITTLE MORE EXPENSIVE THAN THE LIBRE TAXIS BUT WELL WORTH THE SAFETY OF YOUR LOVED ONERS..
5 out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Modern comfort downtown San Jose

Posted 02-Sep-2017
After the hustle and bustle of Central Avenue, this hotel was a cool and quiet reprieve. Everyone working here was helpful and friendly. Loved the cocktail rooftop bar. The beds were super comfy and the room super spacious. Loved the jacuzzi tub. I would definitely stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Aug-2017
Very nice and cute hotel in down town. Close to every thing!