Ratings based on 780 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveller from Panama

Excellent decoration

Posted 17-May-2016
Really like it over several hotels en CR, very well located to walk
5 out of 5
by A verified traveller from Hamburg

Schönes Hotel mitten in der City.

Posted 12-May-2016
Das Hotel lag in einem sicheren Viertel von San José. Die Angestellten haben super unterstützt als das Gepäck auf dem Flug verloren ging. Super essen, klasse Service und sehr nettes Personal. Und innerhalb von 2-3,5 Minuten ist man in der Innenstadt. Sehr zu empfehlen.
1 out of 5
by A verified traveller


Posted 04-May-2016
Room smelled like cigarette smoke and there was hairs in the sink. Requested for a room changed, but staff said there was no room. AC made so much noise, couldn't sleep at night.
4 out of 5
by A verified traveller from Calgary, AB

Good location friendly staff

Posted 03-May-2016
Pros: The hotel is located in a very central area within walking distance of many of the main city attractions.
Cons: Unlike other hotels and venues, this hotel would not process credit card payments in US dollars and their rate did not benefit us.
Location: It is walking distance to the Central Market, museum, art gallery and many other main city attractions.
We recently stayed at this hotel for three nights. The rooms were clean and comfortable and breakfast was included in the price which was reasonable. We arrived early and were able to check in even though it was about two hours before the check in time. No one but guests was allowed into the hotel compound as there was a staff member at the entrance monitoring who entered. That added a feeling of security because when we went out there was usually someone at the entrance when we returned. overall we enjoyed our stay at the hotel and would return again provided the rates remain reasonable.
5 out of 5
by A verified traveller from JSC

Lo mejor

Posted 01-May-2016
Mi clienta se hospedo en este hotel durante tres dias para trabajar y conocer San Jose y sus alrededores. La ubicacion resulto perfecta porque es posible hacer el recorrido a pie por los principales sitios de la ciudad y esta sobre una calle peatonal con mucho colorido. La atencion en el hotel fue excelente y con buen servicio para reservar tours. La habitacion super. Ampliamente recomendado.
4 out of 5
by A verified traveller from MD

Location in heart of San Jose

Posted 23-Apr-2016
Pros: Breakfast buffet was good, lots of fresh fruit, eggs, pancakes, rice and beans,bacon..just to name a few. Saves time wondering where to eat in morning
Cons: They are currently doing renovations.
Location: Museums nearby, also shopping, markets, restaurants. Cabs are cheap if you do not walk much.
Weather was good, enjoyed walking to museums, restaurants. Interesting hotel design, not the norm but very pleasing and comfortable with a little rustic appeal. Room was spacious and cleaned very well. Hotel does exchange some money. (US and EU). A lot of places/restaurants/cab take USA dollars but make sure you have small denominations, $5 and $1, nothing over $20. I used credit card mostly for shopping and restaurants. Was solo for a couple of days and did not feel unsafe. Like all tourists spots around the world beware of pick pockets. Keep wallet/ passport secure. Enjoyable time, people friendly.
3 out of 5
by A verified traveller

unclean room

Posted 13-Apr-2016
The bathroom had mold on the ceilings and the room smelled of mold.
3 out of 5
by A verified traveller

The center of Downtown

Posted 18-Mar-2016
Love the location of the Hotel couldn't have been better, but the workout area needs equipment that works and a water fountain that cold water comes from besides that it's great.
4 out of 5
by A verified traveller from victoria bc

Good location

Posted 15-Mar-2016
Enjoyed our stay. The staff were great, the room was comfortable and the breakfast was nice. We only stayed one night before going on a tour but I would definitely stay there again if I wanted to be downtown. Loved the lobby area!
4 out of 5
by A verified traveller from Chicago

Great location

Posted 13-Mar-2016
This is my 2nd stay at the hotel, nice tooms, good breakfast. The staff this time seemed short handed and not as welcoming as in the past but still good, just not as good. Good, safe.