Ratings based on 890 Verified Reviews

4.2 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from Toronto, ON

convenient location and nice suites

Posted 21-Feb-2017
Conveniently located in the downtown area, this stylish hotel is definitely one of the better hotels in San Jose. My room was very spacious with a king size bed, a couch and chairs. The washroom was also spacious and nicely done with a huge jacuzzi that fits 4 people. My friends' room was a bit smaller (standard room) but was also clean and nice. Staff were professional and helpful.
4out of 5
Recommended
for Everyone
by A verified traveller from Edison, NJ

A different sort of place

Posted 18-Feb-2017
The hotel is a reconverted factory, which makes it unique. My room was spacious with a nice sitting area, but only two wall hangings. The bathroom is huge- bigger than my kitchen at home! You have to climb into the jacuzzi tub/shower which makes it a bit difficult with a bad back. My main complaint is the grout in the tub and the walls- please please steam clean the mold in the tub area! That's the one thing that really turns me off in hotels. It is not only unhealthy, but tells me that management does not care about the cleanliness of the entire hotel. Other than this, I gave no complaints.
5out of 5
Recommended
for Everyone
by A verified traveller from Michigan, USA

We would stay at this hotel again.

Posted 15-Feb-2017
Pros: Nice room, great beds and a large bathroom with a great shower.
Location: The hotel is right downtown close to the pedestrian walk way.
All the staff was helpful and the breakfast was excellent - make sure you try the rice pudding and fresh squeezed orange juice.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 07-Feb-2017
Nice hotel . Staff very helpful. The street in front of hotel was torn apart. The GPS kept retorting us in circles. Our daughters got out, found hotel, convinced one of the parking attendants to come to the car and show us how to get there. He was SO helpful and cheerful. It was 10:30 at night. Everyone apologized for the street and helped us secure parking. Very nice staff!
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 03-Feb-2017
Very good breakfasts and restaurant meals were above average. Staff were very helpful. Overall a great stay and I will be happy to recommend it to friend. Lastly, the centrallocatio is also a big plus
4out of 5
Recommended
for Everyone
by A verified traveller

My stay at hotel presidente

Posted 16-Jan-2017
My experience at the presidente was wonderful the staff was understanding friendly and courteous I felt really safe,even though the hotel was under going some work it was barely noticeable.great job guys!
2out of 5
by A verified traveller from D

No visitors in the room allowed!!

Posted 08-Jan-2017
Visitors are not allowed in rooms. Hotel should state this in big bold letters so people are aware before booking their stay.
4out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles

Convenient to everything

Posted 06-Jan-2017
Pros: Lobby decor is great
Cons: The rooms themselves are a bit blah after the energetic design of the lobby. Lighting in the rooms was also odd. Maybe dimmer switches would help?
Location: Great Location. Close to everything in the heart of SJ.
Wonderful staff starting with the doormen. We felt very welcomed.
5out of 5
Recommended
for Everyone
by A verified traveller from New Orleans, Louisiana

Nice hotel with great staff

Posted 22-Dec-2016
Pros: The hotel building is very cool. The complimentary breakfast was very good.
Cons: On both occasions that we drove in to the hotel, we had some difficulty getting to the hotel with the traffic in the area.
Location: I liked the close proximity to the pedestrian mall and markets.
The hotel is very unique and comfortable. I would recommend to friends.
5out of 5
Recommended
for Everyone
by A verified traveller

Centrally located in the city.

Posted 13-Dec-2016
Wonderful people whose English was better than my Spanish