Ratings based on 274 Verified Reviews

4.2 out of 5
77% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia-verified reviews
5 out of 5
Recommended
for Everyone
by a verified traveller from atlanta

Little vacation

Posted 25-Jun-2018
The hotel is very nice and conveniently located to downtown and restaurants. The employees are very helpful. The restaurant is nice. I will come back again soon and I hope to get the same room
4 out of 5
by a verified traveller from Canada

Posted 17-Jun-2018
Hotel staff is nice. Amons restaurant connected to the hotel staff is so awesome as well. Hotel is nearby to downtown and other city landmarks. The room is quite small no choices for breakfast if you will staying for 4 days and above is kinda boring. There is no microwave oven in the room or even the hotel it self. I ask the hotel staff is They have microwave to reheat my food and if possible to mucrowave my food in the kitchen but they said they dont have and they are not connected to the restaurant inside the hotel. Its weird that we are eating breakfast in the hotel restaurant and the frontdesk person said they are not connected? Housekeeping staff are very polite and friendly.
Comment from Hotel Management
18-Jun-2018 by Laura Ballestero, Hotel Management
Thank you for choosing our hotel as your place to stay in San Jose. I appreciate your feed back because it helps us to improve the services we offer to our clients. Just to clarify the situation with the restaurant we are connected psysically but we have different administrations. The restaurant prepares the food in the moment clients ask for it. That's the reason they don't have a microwave. I'll make sure to share your comments with them. Then again thank you for the nice comments about the hotel and the staff
5 out of 5
Recommended
for Everyone
by a verified traveller from Atlanta

Mini vacation

Posted 16-Jun-2018
Hotel is very nice and convenient. Staff very helpful and location is close to shopping and many restaurants.
Comment from Hotel Management
18-Jun-2018 by Laura Ballestero, Hotel Management
Thank you for your nice review! I'm glad you enjoyed your stay with us. We hope to have the chance to welcome you back in your next visit to San Jose
5 out of 5
by a verified traveller

Posted 10-Jun-2018
Just a nice place stay
Comment from Hotel Management
12-Jun-2018 by Laura Ballestero, Hotel Management
Thank you for your nice comments. We hope to welcome you back in the near future.
5 out of 5
by a verified traveller

Posted 08-Jun-2018
Comment from Hotel Management
08-Jun-2018 by Laura Ballestero, Hotel Management
Thank you for your nice review!
5 out of 5
by a verified traveller from Oz

Posted 06-Jun-2018
Bad location but GREAT Place to stay
Comment from Hotel Management
08-Jun-2018 by Laura Ballestero, Hotel Management
Thank you for your nice review.
4 out of 5
by a verified traveller

Posted 06-Jun-2018
The only down fall about this hotel is it’s location. Not a good place to roam around in the streets after dark. This hotel use to have a bad reputation NO MORE That’s any where downtown San José Bottom this is my hotel of chose
Comment from Hotel Management
06-Jun-2018 by Laura Ballestero, Hotel Management
Thank you for choosing our hotel as your place to stay in San Jose. We appreciate your comments. Our main commitment is to provide quality services to our clients. We hope to welcome you back in the near future
4 out of 5
Recommended
for Everyone
by a verified traveller from Dallas Texas

Posted 05-Jun-2018
It was good, very friendly staff, clean rooms,not to far from downtown. I miss a Swiming pool or place for exercising
Comment from Hotel Management
07-Jun-2018 by Laura Ballestero Salmerón, Hotel Management
Thank you for choosing our hotel as your place to stay in San Jose. We appreciate your feed back.
2 out of 5
by a verified traveller

Posted 03-Jun-2018
Was downgraded to smaller room when missed first night stay
Comment from Hotel Management
05-Jun-2018 by Laura Ballestero, Hotel Management
Good morning. Thank you for taking the time to share your comments with us. We are sorry you didn't enjoyed your stay with us. We didn't downgrade your room.
5 out of 5
by a verified traveller from Colorado

Posted 28-May-2018
Very nice staff, they went above and beyond! Loved the location as well as the restaurant, and felt very comfortable my whole stay. Very clean and cute hotel!
Comment from Hotel Management
01-Jun-2018 by Laura Ballestero, Hotel Management
Thank you for your nice review. I'll share your comments with our staff. They will be happy to know you enjoyed your stay with us