Ratings based on 187 Verified Reviews

4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

close to the city center

Posted 15-Dec-2016
the city center is at walking distance, as well as the museums. I had a driver waiting for me at the airport and driving me back early in the morning. The hotel can organize visits for you. Lots of restaurants around, but you can also have dinners at the hotel.
Comment from Hotel Management
26-Dec-2016 by Laura, Hotel Management
Thank you for taking the time to share your recent experience at the hotel. We are glad to find out you enjoyed your stay with us. We hope we can welcome you back in the near future
5out of 5
Recommended
for Everyone
by A verified traveller from AB Canada

Breath of fresh air

Posted 23-Nov-2016
I had various stays at various hotels and the most impressive of them all was the Dunn Inn. The hotel staff were fantastic, English was strong and guidance was above and beyond. Jacob always did everything he could to help accommodate ally requests. Such as free ironing service, baggage hold service after check out and much more. The Alma restaurant is the BEST food and service in all of San Jose! I cannot Speak enough about the wonderful decor and environment of the restaurant. A cross the street from the hotel is a lovely and very affordable artesian Cafe / restaurant with live acoustic music and an amazing back deck. I highly recommend both. This District is a small and cute few blocks that has a lot of vitality and almost no panhandlers. The room was four star or more as I stayed in the Junior Suite. I think the single rooms are much smaller in comparison to the Suite so I suggest the extra few $$ for the Suite but otherwise if your budget conscious I think the normal rooms will be just as quality as the Suite I had. The cleaning staff was top notch, in proper uniforms and very kind all the time as well. Ample towels, super strong AC and WiFi. I will never go to another hotel in San Jose other than the Dunn Inn! Gracias.
Comment from Hotel Management
23-Nov-2016 by Manager, Hotel Management
Thank you for choosing our hotel as your place to stay in San Jose. We are glad to find out you enjoyed your visit to our property. We would love to welcome you back in your next visit to San Jose.
3out of 5
Recommended
for Everyone
by A verified traveller from US

Close to downtown walking distance

Posted 20-Nov-2016
Disappointed with new rule change no guests are allowed at the hotel anymore since 8/01/2016 so if your going to San Jose for it's really only one attraction (because the city is ugly and congested) you will need another hotel room somewhere else if you want a guest to join you. I had to get a second room at the morazan. Which is closer to the ray but the Dunn is much nicer. I like the Dunn the staff is very friendly and helpful but I hate there new policy change! Terrible rule to have in the gringo gulch
Comment from Hotel Management
23-Nov-2016 by Manager, Hotel Management
You are always welcome to bring guests to our hotel, but the policy you are referring to, is that we do not accept prostitutes in the property. If that's the traveling motivation, we are clearly not an option.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Nov-2016
Perfect location, clean and friendly staff. Really good restaurant for dinner and breakfast attached to the Hotel itself.
Comment from Hotel Management
16-Nov-2016 by Laura, Hotel Management
Thank you for choosing our hotel as your place to stay in San Jose. We are glad you enjoyed your stay with us.
5out of 5
Recommended
for Everyone
by A verified traveller from Boston

Excellent hotel for the price

Posted 14-Nov-2016 on Orbitz
Pros: The staff very friendly
Cons: The hotel transport to the airport is expensive and the van Is old
Location: The location is good and safe
The room was excellent no problem The food was very good but expensive The breakfast was good. But they could added more variety
Comment from Hotel Management
16-Nov-2016 by Laura Ballestero, Hotel Management
Thank you for choosing our hotel as your place to stay in San Jose and for your feed back. It help us to improve the service we offer to our clients.
4out of 5
by A verified traveller

Posted 01-Nov-2016 on Hotels
Comment from Hotel Management
04-Nov-2016 by General Manager, Hotel Management
Thank you for your good review
5out of 5
Recommended
for Everyone
by A verified traveller from US

Repeat business

Posted 31-Oct-2016
I've been to this hotel several times since March 2015 (3 or 4 times) and it remains a top choice for any stay in downtown San Jose. My most recent stay was in mid-late Oct 2016. I booked a weekend stay and ended up extending by a day or two to go on some excursions. The property is well kept, in very good condition, with good amenities, and an excellent staff. The bed is comfortable and the bathrooms are very good. The location is probably most bemoaned by other reviewers. However, I firmly believe that much the same can be said of many other area hotels -- even those closer to Avenida Central. I have come to know much of the staff -- admittedly by face more so than name. And, if there is one thing you can take away from Costa Rica; it is that people keep their jobs and is a source of stability in the everyday experience of Costa Rica. Benefits accrue to those who keep the relationships going. Book with supreme confidence! You will not be disappointed!
Comment from Hotel Management
04-Nov-2016 by Laura, Hotel Management
Thank you for your nice comments about your recent visit to our hotel. We are glad to find out you enjoyed your stay with us. We try to improve the service we offer to our clients every day, and a big part of it is the staff that attends our clients. We hope to welcome you back in the near future
5out of 5
by A verified traveller

Comfortable, clean and friendly.

Posted 14-Oct-2016 on Hotels
I have traveled to San Jose many times, and this was, by far, the nicest "Costa Rican-Style" hotel in which I have stayed. The staff was kind and welcoming, the hotel was extremely clean throughout and everything was well maintained. Location is ideal for downtown San Jose, within easy walking distance, yet far enough away to avoid noise of traffic. An added bonus was a secured, gated parking lot, with plenty of space - never easy to find in San Jose. Thank you for a great stay!
Comment from Hotel Management
15-Oct-2016 by General Manager, Hotel Management
Thank you for choosing our hotel as your place to stay in San Jose and for your nice comments about the property. We hope to welcome you back in your next visit to Costa Rica.
1out of 5
by A verified traveller

LIES

Posted 29-Sep-2016 on Hotels
never again...not girl friendly
Comment from Hotel Management
12-Oct-2016 by General Manager, Hotel Management
Our hotel is not girl friendly as you mentioned. We are sorry you didn't enjoyed your stay with us.
4out of 5
Recommended
for Everyone
by A verified traveller from Suwanee, GA

Extended

Posted 29-Sep-2016
Pros: Good location and good value.
Cons: Room 15 needs to move the AC from blowing straight to the head.
Location: Many restaurants, supermarket, walking distance from attraction.
I extended my stay due to volcano eruption but I've already posted a review and definitely would stay here again.
Comment from Hotel Management
30-Sep-2016 by Laura, Hotel Management
Thank you for your nice comments about your recent stay at our hotel. Looking forward to welcome you again in San Jose.