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Reviews of Hotel El Tirol

3 out of 5
Hotel El Tirol
3 Km Norte Del Castillo Country Club, San Rafael, C, Ángeles, Heredia (province)

Reviews

8.4

Very good

Rating 10 - Excellent. 109 out of 229 reviews" "
Rating 8 - Good. 72 out of 229 reviews" "
Rating 6 - Okay. 27 out of 229 reviews" "
Rating 4 - Poor. 12 out of 229 reviews" "
Rating 2 - Terrible. 9 out of 229 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

6.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Paul

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Staff did not attend to the remediation of the WiFi network and TV network. The gentleman took a look saw the problem said he would come back and never did. Also my wife had the staff turn in the fireplace only to have the room full of smoke due to the fact that they left the damper closed. we had to switch rooms due to the smell. Dangerous.
Stayed 2 nights in Dec 2023
Response from Recepción on 18 Dec 2023
Dear Mr. PaulReceive a warm greeting from El Tirol hotel team.Thank you very much for your comments. In addition, we are going to consider your suggestionsWe are sad to know that we did not meet all your expectationsWe hope to receive you again in the near future.Best regards,

2/10 Terrible

Juan Pablo

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They weren’t expecting our arrival and gave us a dirty room with no towels and no hair dryer, we requested a dryer multiple times before they gave us one. The trash can was dirty. It had dead bugs in the floor, and a living cockroach was in the shower, they offered us another room that also had bugs in the shower, then gave us another one that was also dirty (not as much as the other two)
Stayed 1 night in Oct 2023
Response from Recepción on 23 Oct 2023
Dear Mr. Juan PabloReceive a warm greeting from El Tirol hotel team.Thank you very much for your comments. In addition, we are going to consider your suggestionsWe are sad to know that we did not meet all your expectationsWe hope to receive you again in the near future.Best regards,

8/10 Good

Mariela

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great suites
Stayed 1 night in Apr 2023
Response from Recepción on 1 May 2023
Dear Mrs. MarielaReceive a warm greeting from El Tirol hotel team.Thank you very much for your good comments. We are happy to know that we meet your expectations.We hope to receive you again in the near future.Best regards,

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Pretty and quiet place. Beautiful nature.
Stayed 1 night in Apr 2023
Response from Recepción on 24 Apr 2023
Dear Mr. JorgeReceive a warm greeting from El Tirol hotel team.Thank you very much for your good comments. We are happy to know that we meet your expectations.We hope to receive you again in the near future.Best regards,

8/10 Good

Laura

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Really nice hotel
Response from Recepción on 10 Apr 2023
Dear Mrs. LauraReceive a warm greeting from the El Tirol hotel team.Thank you very much for your good comments. We are happy to know that we meet your expectations.We hope to receive you again in the near future.Best regards,

8/10 Good

Kyle

Liked: Cleanliness, room comfort
Nice place, beautiful location. Need update in.
Stayed 1 night in Feb 2023
Response from Recepción on 16 Feb 2023
Dear Mr. KyleReceive a warm greeting from the El Tirol hotel team.Thank you very much for your comments, which we will take into account. We hope to receive you again in the future. Best regards,

2/10 Terrible

Luis, Heredia

Travelled with family
Disliked: Staff & service, property conditions & facilities
Worst experience i need talk with someone in expedia
Stayed 1 night in Nov 2022
Response from Hotel el Tirol on 21 Nov 2022
Good morning, the check-in time was made more flexible because you are a VIP client of Expedea, as well as the check-in time at the hotel after the hotel closed, you were attended at the reception and did not indicate any disagreement in the hotel to be able to give you a solution

8/10 Good

Jennifer

Liked: Staff & service, amenities, property conditions & facilities
No documents in english to read at check in , but the staff went out of their way to make it easy. Get their before dark as its is a low lit area high on the hill. Great signage getting to property. Check in by 8p thankfully they extended this to 9p for a friend. Friendly, quiet and spread-out property. Hot water and super clean room. Surprised little wood and no fire started stocked in "heated room" and no bottom bed sheet. Otherwise, everything was fabulous and out of their way to fix issues.
Stayed 1 night in Nov 2022
Response from Recepción on 18 Nov 2022
Dear Mrs. JenniferReceive a warm greeting from the El Tirol hotel team.Thank you very much for your comments, which we will take into account. We hope to receive you again in the future. Best regards,

10/10 Excellent

Johnathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022
Response from Recepción on 4 Oct 2022
Estimado Sr. JohnathanReciba un cordial saludo de parte del equipo del Hotel El Tirol.Le agradecemos por su buena calificación, nos complace saber que cumplimos con sus expectativas.Estaremos encantados de recibirle nuevamente en un futuro cercano.Saludos cordiales,

10/10 Excellent

Blair

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, great grounds and the staff was fabulous. On top of it, the restaurant was fantastic. We got the best Chateaubriand either of us had ever had.
Stayed 1 night in Jun 2022
Response from Recepción on 5 Sept 2022
Dear travelerReceive a warm greeting from the El Tirol hotel team.Thank you very much for your good comments. We are happy to know that we meet your expectations.We hope to receive you again in the near future.Best regards,

10/10 Excellent

Antonio

Stayed 1 night in Aug 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good to go eat not to stay overnight.
Great service and food, front service desk and waiters service is excellent. But the chalets are old and need to be thoroughly clean, there are spider webs, the rooms smell like humidity/mold, the bathrooms toilets are stain. The roof on top of one of the beds was falling and we even found a rusty nail on the bed. Around the property needs a lot maintenance on the gardens and places to sit. Overall is ok to go eat and visit but not to stay overnight.
Stayed 1 night in Jul 2022
Response from . on 18 Jul 2022
Thank you for your comment, we remain attentive to any improvement we can make.

10/10 Excellent

yorgis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022
Response from Yorgis on 7 Jul 2022
un placer haberle atendido, nos alegra que su estancia haya sido placentera, lo esperamos pronto, saludos

2/10 Terrible

Rodrigo, Fairfax

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Outdated and worn property. Rooms are old and cold. Totally overpriced and rated
Stayed 2 nights in Jun 2022
Response from Rodrigo on 24 Jun 2022
Estimado cliente es lamentable que no hayamos podido complacer sus expectativas pero le recordamos que es un hotel de montaña caracterizado por su clima bastante frío y en relación a las habitaciones buscamos conservar un estilo vintage de acuerdo al concepto de hotel de montaña habitaciones conservadoras y acogedoras.

6/10 Okay

Failan

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2022
Response from Recepción on 8 Mar 2022
Dear traveler Receive a warm greeting from the … hotel team Thank you very much for your qualification, which we will take into account. We hope to receive you again in the future. Best regards,

8/10 Good

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved having a fire place in the room, what a treat! The place is old but quite a cool retro experience... Where else can you stay in a Tyrolean chalet in Costa Rica? It's lovely and fresh, quite chilly in the mornings, and the neighborhood is worth exploring on foot or bike. We did a great hike up on Cerro Dantas and through the wildlife refuge (2,500 entry)... It's about 2km to the gate and then a 3km loop in the refuge but very muddy and wet so make sure you're prepared. All in all, a unique weekend experience!
Stayed 1 night in Feb 2022
Response from Recepción on 22 Feb 2022
Dear Mrs. Rachel Receive a warm greeting from the Chalet Tirol hotel team Thank you very much for your good comments. We are happy to know that we meet your expectations. We hope to receive you again in the near future. Best regards,

10/10 Excellent

Cory, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was quiet and beautiful
Stayed 1 night in Feb 2022
Response from Recepción on 4 Feb 2022
Dear traveler Receive a warm greeting from the Chalet Tirol hotel team. Thank you very much for your good comments. We are happy to know that we meet your expectations. We hope to receive you again in the near future. Best regards,

8/10 Good

Eliana

Travelled with family
Liked: Cleanliness, staff & service
The rooms seemed a bit tired. The menu at the restaurant needs an urgent update, it was not vegetarian friendly and presentation of food was too simple. If you are staying for over two nights, it can be difficult to be offered only the traditional gallo pinto for breakfast every day. On the positive side, the staff was friendly and willing to accommodate, for example, we were able to use the fire pit even though apparently it is only made available for use on weekends.
Stayed 2 nights in Jan 2022
Response from Recepción on 1 Feb 2022
Dear Mrs. Eliana Receive a warm greeting from the hotel Hotel Suites Tirol team Thank you very much for your good comments. In addition, we are going to consider your suggestions We hope to receive you again in the near future. Best regards,

10/10 Excellent

jp

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy hotel in a great location for people who love nature
Stayed 1 night in Jan 2019
Response from Yenifer Lovaton on 14 Jan 2019
Dear Guest: We thank you sincerely for your preference, you and all your loved ones will be always welcome!. We strive to provide our guests with the best services and the highest quality of accommodations to assure them a good rest and a very rewarding stay and your comments helps us to achieve all our objetives. Thank you again for your kind words and we look forward to welcoming you back to our Hotel. Hotel Chalet El Tirol.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant esa Exc ! The place os very nice and the people esa very nice too.
Stayed 1 night in Dec 2018
Response from Yenifer Lovaton on 10 Dec 2018
Dear Guest: We thank you sincerely for your preference, you and all your loved ones will be always welcome!. We strive to provide our guests with the best services and the highest quality of accommodations to assure them a good rest and a very rewarding stay and your comments helps us to achieve all our objetives. Thank you again for your kind words and we look forward to welcoming you back to our Hotel. Hotel Chalet El Tirol.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
It was a quaint property in a very nice part of town.
Stayed 2 nights in May 2018
Response from y on 12 Nov 2018
Dear guest: We thank you sincerely for your preference, we honored that you decided to come and visit us. We strive to provide our guests with the best services and the highest quality of accommodations to assure them a good rest and a very rewarding stay and your comments helps us to achieve all our objetives. Thank you again for your kind words and we look forward to welcoming you back to our Hotel. Regards, Hotel Chalet El Tirol.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel but the bed was too hard, terrible for my back. Besides the restaurant closes at 6.30pm for dinner!!
Stayed 2 nights in Sep 2018
Response from Yenifer Lovaton on 27 Sept 2018
Dear Guest: We thank you sincerely for your preference, we honored that you decided to come and visit us. We strive to provide our guests with the best services and the highest quality of accommodations to assure them a good rest and a very rewarding stay and your comments helps us to achieve all our objetives. Thank you again for your feedback, we look forward to welcoming you back to our Hotel. Regards, Yenifer R. Lovaton. Front Desk Manager. Hotel Chalet El Tirol.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service. Everything was beautiful. The breakfast was very good
Stayed 1 night in Aug 2018
Response from Yenifer Lovaton on 30 Aug 2018
Dear Guest: We thank you sincerely for your preference, we honored that you always decided to come and visit us, you and all your loved ones will be always welcome!. We strive to provide our guests with the best services and the highest quality of accommodations to assure them a good rest and a very rewarding stay and your comments helps us to achieve all our objetives. Thank you again for your kind words and we look forward to welcoming you back to our Hotel. Regards, Yenifer R. Lovaton. Front Desk Manager. Hotel Chalet El Tirol.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property was perfectly manicured, amazingly warm and quaint landscaping.
Stayed 1 night in Aug 2018
Response from Yenifer Lovaton on 8 Aug 2018
Dear Guest: We thank you sincerely for your preference, we honored that you always decided to come and visit us, you and all your loved ones will be always welcome!. We strive to provide our guests with the best services and the highest quality of accommodations to assure them a good rest and a very rewarding stay and your comments helps us to achieve all our objetives. Thank you again for your kind words and we look forward to welcoming you back to our Hotel. Regards, Yenifer R. Lovaton. Front Desk Manager. Hotel Chalet El Tirol.

10/10 Excellent

Bill, Tres Rios, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast. Fireplace in the room was very nice
Stayed 1 night in Jul 2018
Response from Yenifer Lovaton on 8 Aug 2018
Dear Guest: We thank you sincerely for your preference, we honored that you always decided to come and visit us, you and all your loved ones will be always welcome!. We strive to provide our guests with the best services and the highest quality of accommodations to assure them a good rest and a very rewarding stay and your comments helps us to achieve all our objetives. Thank you again for your kind words and we look forward to welcoming you back to our Hotel. Regards, Yenifer R. Lovaton. Front Desk Manager. Hotel Chalet El Tirol.

8/10 Good

Adri, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel close to the city. Great for a weekend escape. The restaurant is really good. The staff is very welcoming and go out of their way to please you. Close to Refugio Cerro Dantas which is great for hiking, within the rainy forest and there are 2 waterfalls.
Stayed 1 night in Jul 2018
Response from Yenifer Lovaton on 31 Jul 2018
Dear Adri, We thank you for post a review about your recent stay at our Hotel. We are glad to know that you had a good experience, and thanks for noticing our great staff and excellent food. We strive to provide our guests with the best services and the highest quality of accommodations to assure them a good rest and a very rewarding stay. Thank you again for your kind words and we look forward to welcoming you back to our Hotel. Regards, Yenifer R. Lovaton. Front Desk Manager. Hotel Chalet El Tirol.

8/10 Good

ricnav20, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel!
Stayed 1 night in Jul 2018
Response from Yenifer Lovaton on 20 Jul 2018
Dear Guest: Thank you so much for taking the time to share your experience with us. We’re so glad you chose our Hotel Chalet El Tirol. We are thrilled to see that you enjoyed your time at our Hotel. We appreciate your opinions and it will be an honor if you consider us again. Sincerely, Mrs. Yenifer Lovatón. Front Desk Manager. Hotel Chalet El Tirol

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful location in the mountains. The room has a wood burning fireplace that gave the room a smoke smell. At first is was inviting but it had permeated the sheets and I woke up several times during the night from the smell. The grounds are lovely and the staff and food is great.
Stayed 1 night in Jul 2018
Response from Yenifer Lovaton on 17 Jul 2018
Dear Mr. Jack: Thank you so much for taking the time to share your experience with us. We’re so glad you chose our Hotel Chalet El Tirol. We are thrilled to see that you enjoyed your time at our Hotel. We appreciate your opinions and it will be an honor if you consider us again. Sincerely, Mrs. Yenifer Lovatón. Front Desk Manager. Hotel Chalet El Tirol

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2018
Response from Yenifer Lovaton on 17 Jul 2018
Dear Mr. Anonymus: Thank you so much for taking the time to share your experience with us. We’re so glad you chose our Hotel Chalet El Tirol. We appreciate your opinions and it will be an honor if you consider us again. Sincerely, Mrs. Yenifer Lovatón. Front Desk Manager. Hotel Chalet El Tirol

8/10 Good

Mark, South Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top of the Mountain
Lovely hotel on the top of a mountain. For the price, you can't beat it.
Stayed 3 nights in May 2018
Response from Yenifer Lovaton on 26 Jun 2018
Dear Mark: We thank you sincerely for your preference, we honored that you always decided to come and visit us, you and all your loved ones will be always welcome!. We strive to provide our guests with the best services and the highest quality of accommodations to assure them a good rest and a very rewarding stay and your comments helps us to achieve all our objetives. Thank you again for your kind words and we look forward to welcoming you back to our Hotel. Regards, Yenifer R. Lovaton. Front Desk Manager. Hotel Chalet El Tirol.

10/10 Excellent

Aviqueza, Heredia, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax
My wife and I needed to take some rest and some time for us, this place is perfect. Dinning options and the room service was very nice.
Stayed 1 night in May 2018
Response from Yenifer Lovaton on 26 Jun 2018
Dear Guest: We thank you sincerely for your preference, we honored that you always decided to come and visit us, you and all your loved ones will be always welcome!. We strive to provide our guests with the best services and the highest quality of accommodations to assure them a good rest and a very rewarding stay and your comments helps us to achieve all our objetives. Thank you again for your kind words and we look forward to welcoming you back to our Hotel. Regards, Yenifer R. Lovaton. Front Desk Manager. Hotel Chalet El Tirol.

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great loving place
Great location. Wonderful service. In the chalets is better to stay in the upper level as the lower level receives a bit of noise if the upper guest are inconsiderate.
Stayed 1 night in May 2018
Response from Yenifer Lovaton on 26 Jun 2018
Dear Rafael: We thank you sincerely for your preference, we honored that you always decided to come and visit us, you and all your loved ones will be always welcome!. We strive to provide our guests with the best services and the highest quality of accommodations to assure them a good rest and a very rewarding stay and your comments helps us to achieve all our objetives. Thank you again for your kind words and we look forward to welcoming you back to our Hotel. Regards, Yenifer R. Lovaton. Front Desk Manager. Hotel Chalet El Tirol.

8/10 Good

MARK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Yenifer Lovaton on 7 Apr 2018
Thanks for staying with us. We appreciate your feedback! Regards.

8/10 Good

Katy, Costa Rica

Liked: Staff & service
Beautiful place to rest
Beautiful pine forest surroundings, staff very helpful and kind. Good food and big rooms. Needs some painting in the main building for a better image.
Stayed 2 nights in Mar 2018
Response from Yenifer Lovaton. on 7 Apr 2018
Thanks for staying with us. We appreciate your feedback! Regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nada ve and quit hotel in Heredia mountains
This is a quit and now ve hotel, just a few minutes from Heredia downtown. Perfect to relax and have a good dinner at te hotel restaurant.
Stayed 1 night in Mar 2018
Response from Yenifer Lovaton on 1 Apr 2018
Dear Guest, thank you so much for taking the time to share your experience with us. We’re so glad you chose our Hotel Chalet El Tirol. We are thrilled to see that you enjoyed your time at our Hotel. We appreciate your opinions and it will be an honor if you consider us again. Sincerely, Mrs. Yenifer Lovatón. Front Desk Manager. Hotel Chalet El Tirol.

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fairyland!
This hotel and grounds are like stepping into a Tyrolean village! The staff, food and suite with fireplace were just amazing. This stay will be memorable for us for a long time.
Stayed 1 night in Mar 2018
Response from Yenifer Lovatón on 20 Mar 2018
Dear Customer, Thank you so much for taking the time to share your experience with us. We’re so glad you chose our Hotel Chalet El Tirol. We are thrilled to see that you enjoyed your time at our Hotel. We appreciate your opinions and it will be an honor if you consider us again. Sincerely, Mrs. Yenifer Lovatón. Front Desk Manager. Hotel Chalet El Tirol.

10/10 Excellent

HARVEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attractive Swiss-style apartment close to airport
We really enjoyed our stay at this hotel, a rather unusual Swiss-styled property with superb gardens and views. We had a large suite in the main block with a comfortable bed and a large log-burning stove. This was equipped with fire-lighters, kindling and a good supply of logs so that we could have a cosy fire each evening – it was magical! The bathroom was a good size with shower over the massive bath! There was even a fan-heater provided for when it turned chilly. An excellent breakfast was served in the restaurant which also served superb French-style evening meals. Indeed, we had a superb and very succulent tenderloin steak and the following evening one of the best French onion soups we have ever eaten! Overall, a wonderful final two days before heading to the airport for departure!
Stayed 2 nights in Mar 2018
Response from Yenifer Lovatón. on 12 Mar 2018
Dear Customer, we are thrilled to see that you enjoyed your time at our Hotel. We appreciate your opinions and it will be an honor if you consider us again. Sincerely. Hotel Chalet El Tirol.

10/10 Excellent

albino, melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay in Costa Rica
Definitely the best and most beautiful stay place in our trip to Costa Rica the staff were so so nice and the food and wine were magnificent... without a doubt would stay there again ANY DAY!!
Stayed 1 night in Feb 2018
Response from Yenifer Lovatón. on 12 Mar 2018
Dear Customer, Thank you so much for taking the time to share your experience with us. We’re so glad that you chose our Hotel Chalet El Tirol. We are thrilled to see that you enjoyed your time at our Hotel. We appreciate your opinions and it will be an honor if you consider us again. Sincerely, Mrs. Yenifer Lovatón. Front Desk Manager. Hotel Chalet El Tirol.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing !
Awesome honestly, just far!
Response from Yenifer Lovatón. on 12 Mar 2018
Dear Customer, We’re so glad that you chose our Hotel Chalet El Tirol. We are thrilled to see that you enjoyed your time at our Hotel. We appreciate your opinions and it will be an honor if you consider us again. Sincerely, Mrs. Yenifer Lovatón. Front Desk Manager. Hotel Chalet El Tirol.

8/10 Good

Erika, Houston, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for overnight stay to airport
I stayed one night in a cute chalet. Our room was overall comfy and simple. The chalets can use some updating. The king size bed was comfortable and the “faux” fireplace in the corner actually radiated some heat. We noticed cobwebs in the lamps and overhead fixture which left the impression house keeping isn’t thorough. I have to say however I had the best sleep that night due to the temperature ( it’s chilly up there) and the howling wind. The only regret was being out late and not getting to bed sooner to enjoy the wonderful sounds of rain and wind from within our cozy wooden chalet. I felt as if I spent the night in a Forrest somewhere in Europe. Don’t expect lots of entertainment as there wasn’t anything to do at the hotel. It’s my understanding the property was built around the restaurant which is considered the main prize of the area. We didn’t have dinner at the restaurant as we felt under dressed but the menu appeared appetizing. It’s french cuisine. If you do opt to eat dinner on site, be prepared to pay $$$-$$$$. Jennifer at the front desk as very welcoming and helpful with information regarding the history of the property and casual places to eat around town. Overall this was a good place to rest the night before heading back to the airport the next day.
Stayed 1 night in Jan 2018

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good couple getaway
Great value for money
Stayed 1 night in Dec 2017

8/10 Good

via, california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic food. lovely grounds.
we enjoyed our stay, especially walking the grounds, which are beautiful, and the dining experience. i'm sure many weddings happen here, for good reason! it's idyllic.
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful and quaint place to stay.
A beautiful and quaint place to stay.
Stayed 1 night in Oct 2017

10/10 Excellent

Jose , Costa Rica

Liked: Cleanliness, property conditions & facilities, room comfort
A very nice and special Hotel
Very clean hotel, comfortable, the bed, the breakfast, eveything was good, they were very special with our reservation Thanks
Stayed 1 night in Sep 2017

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience
The overall experience was very good. The employees were super nice to us and the food was delicious. The bed and the pillows are too hard to sleep on, but it was not that terrible.
Stayed 2 nights in Sep 2017

8/10 Good

Salas, Costa Rica

Nice hotel in the middle of the woods.
Great outdoor beautiful chalets, confort is ok beds are not so comfy.
Stayed 1 night in Jul 2017
Response from Recepción Hotel El Tirol on 8 Jul 2017
Dear Guest, Thank you so much for taking the time to share your experience with us. We’re so glad you chose our Hotel Chalet El Tirol. We are thrilled to see that you enjoyed your time at our Hotel. We appreciate your opinions and it will be an honor if you consider us again. Sincerely, Mrs. Yenifer Lovatón. Front Desk Manager. Hotel Chalet El Tirol.

8/10 Good

Roberta, Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming property with a fireplace in the bedroom
Chalet Tirol is a European inspired hotel partially up the mountain, fairly far from downtown Heredia. You approach the hotel on a lovely tree lined road. Once checked in at the desk you walk along a garden path. bordered by hydrangeas to get to your room. The room was simple, but clean and cozy with a wood burning fireplace. The restaurant was charming and breakfast was excellent. I hope that you enjoy this quiet retreat as much as I did.

8/10 Good

kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel off the beaten path
This place was actually quite charming in its own way. It's not everyday that you find an Austrian style chalet in the wilds of Costa Rica, but that's what this is. The knockoff isn't quite Disney level realistic, but whoever built it did a pretty good job overall. The gardens and courtyard are beautiful and the rooms were plain, but very clean. Having a fireplace in the room was an unexpected and useful surprise since it got quite cold at night while we were there. Food at the restaurant was really quite good. The included breakfast was simple, but delicious and a big step above what you would get at most chain hotels. The beds were ok in terms of comfort. No issues at all with cleanliness anywhere, so that was a plus. The only disappointment was that the wifi did not work in our room. If you wanted internet access, you had to go out in the hall and work there. Don't know if this is an issue in all rooms, but it was in ours. Overall, we were happy with our stay there. It was a little on the pricey side and we picked it mainly because of limited availability elsewhere. It is a little bit off the beaten path, so be prepared to drive a little to get to where you are going.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel at the mountains
Nice and relaxing hotel at the mountains, comfort rooms, without fireplace, romantic, and great staff

10/10 Excellent

Ricardo , C.R.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quite hotel, ideal to relax.
I like every thing, since food, the threatment, the room, the enviroment, gardens, all... This is a magical place, ideal to a romantic or relaxing propuse.