Terrace/patio

Reviews of Sonesta Select San Jose Airport

3 out of 5
Sonesta Select San Jose Airport
1727 Technology Dr, San Jose, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 597 out of 1016 reviews" "
Rating 8 - Good. 226 out of 1016 reviews" "
Rating 6 - Okay. 83 out of 1016 reviews" "
Rating 4 - Poor. 56 out of 1016 reviews" "
Rating 2 - Terrible. 54 out of 1016 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

RUTH MANUEL

Disliked: Cleanliness, staff & service
Asked for extra hangers and never had a response. Noone was cleaning the room
Stayed 6 nights in Apr 2024

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, convenient location, nice property
Stayed 1 night in Jan 2024
Response from Elyas. A on 24 Apr 2024
Dear Nora,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Elyas Ahmad

8/10 Good

Margaret, Leonard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle from airport was fast. Had to change rooms a couple of times (not cleaned yet), but they were adequate and staff was pleasant.
Stayed 1 night in Apr 2024

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice
Stayed 1 night in Apr 2024
Response from Elyas. A on 24 Apr 2024
Dear Sarah,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Elyas Ahmad

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Loved it
Stayed 1 night in Apr 2024
Response from Elyas A on 16 Apr 2024
Dear Angela,We're absolutely delighted to learn that you thoroughly enjoyed your recent stay with us!Your feedback is invaluable to us, so if there's anything else you'd like to share to help us enhance our services further, please feel free to reach out.We eagerly anticipate your return and another opportunity to provide you with an exceptional experience!Warm regards,Elyas Ahmad

8/10 Good

Junko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Elyas A on 14 Apr 2024
Dear Junko,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Elyas Ahmad

8/10 Good

Hilary, Honokaa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location for early morning flights.
Stayed 1 night in Apr 2024
Response from Elyas A on 14 Apr 2024
Dear Hilary,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Elyas Ahmad

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
restaurant on site
Stayed 1 night in Apr 2024
Response from Elyas A on 14 Apr 2024
Dear Timothy,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Elyas Ahmad

10/10 Excellent

Leland Dexter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here several times now and always satisfied.
Stayed 2 nights in Apr 2024
Response from Elyas A on 7 Apr 2024
Dear Leland,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Elyas A.

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Wish there was a dining option. Bar like counter was closed
Stayed 1 night in Apr 2024
Response from Elyas A on 7 Apr 2024
Dear Debbie,We are delighted to learn that you thoroughly enjoyed your recent stay with us.Should you have any further feedback or suggestions that could aid us in enhancing our services, please feel free to reach out to us at your convenience. We sincerely value your input.We apologize for any inconvenience caused by the closure of our restaurant and bar in the evenings. Rest assured, we are actively working towards reopening them within the coming month or so. We truly appreciate your patience and understanding in this matter.We eagerly anticipate your next visit and the opportunity to welcome you back.Warm regards,Elyas A

8/10 Good

Kylie

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Would stay here again but cleanliness seems to be an issue. was here for 2 nights and on the first night our sheets had blood stains on them and there was hair in the bathroom (red) that didn't belong to us, so we had to ask for the room to be cleaned the next day, and they changed the sheets. was a quiet stay, no other issues. right next to SJ airport, didn't hear the planes at all.
Stayed 2 nights in Apr 2024
Response from Elyas A on 7 Apr 2024
Dear Kylie,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the cleanliness issues you encountered during your visit. It is unacceptable that your sheets had blood stains and that there was hair in the bathroom that did not belong to you. Please rest assured that we take such matters very seriously, and we have addressed this with our housekeeping team to ensure that this lapse in our service standards does not recur.We are glad to hear that despite these issues, you found your stay to be quiet and that you were not disturbed by the proximity to the airport. However, we understand that cleanliness is paramount, and we deeply regret that we fell short of your expectations in this regard.We appreciate your understanding and patience in allowing us the opportunity to rectify the situation promptly. We are committed to providing all our guests with a comfortable and enjoyable experience, and we hope to have the opportunity to welcome you back in the future to demonstrate the high standards of cleanliness and service that we strive to uphold.Once again, please accept our sincerest apologies for any inconvenience caused, and thank you for bringing this matter to our attention.Warm regards,Elyas Ahmad

6/10 Okay

Jenny

Stayed 1 night in Mar 2024
Response from Elyas A on 3 Apr 2024
Dear Jenny,Thank you for taking the time to share your feedback regarding your experience with Sonesta Select San Jose Airport. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Select San Jose Airport. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or two? In the meantime, if you would like to get in touch to discuss this further, you may reach me at my contact information below. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.Sincerely,Elyas Ahmad

10/10 Excellent

hang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet
Stayed 2 nights in Mar 2024
Response from Elyas A on 31 Mar 2024
Dear Rico,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Elyas Ahmad

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was safe and quiet. Starbucks is a walkable distance. Best hotel stay!
Stayed 2 nights in Mar 2024
Response from Elyas A on 28 Mar 2024
Dear Juan, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Elyas Ahmad

10/10 Excellent

Paul

Stayed 1 night in Mar 2024
Response from Elyas. A on 17 Apr 2024
Dear Paul,We're delighted to learn that you thoroughly enjoyed your recent stay with us.Should you have any further feedback or suggestions that could assist us in enhancing our services, please feel free to reach out to us at your convenience.Anticipating your return soon!Warm regards,Elyas A

4/10 Poor

Charles

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness
The sheets were disgusting and had not been changed. The staff was kind enough to come change them at midnight when we arrived but management did not seem concerned at all about it that night or the morning when I checked out. There were only 2 towels in the bathroom even though we had 2 queen beds and 2 pull outs. 5 people need more than 2 towels. They brought more but again it's late and we just wanted to sleep. It all delayed us getting to bed by 2 hours
Stayed 1 night in Mar 2024
Response from Elyas A on 26 Mar 2024
Dear Charles,Thank you for bringing your recent experience to our attention. We sincerely apologize for the inconvenience and disappointment you encountered during your stay with us.We deeply regret that the sheets in your room were not changed prior to your arrival, and we apologize for the oversight. While we're glad our staff promptly addressed this issue when notified, we understand the inconvenience it caused, especially upon your late arrival.Additionally, we apologize for the shortage of towels in your room. Providing ample amenities for our guests is essential, and we regret that we fell short in this regard. Your feedback regarding the need for additional towels for a party of five has been duly noted, and we will take steps to ensure such oversights are avoided in the future.We understand that these issues collectively led to a delay in your ability to rest comfortably, and for this, we extend our sincerest apologies. Your feedback is invaluable to us as it helps us identify areas for improvement, and we assure you that we are taking immediate steps to address these concerns internally.Once again, we apologize for the inconvenience you experienced and appreciate your understanding. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Warm regards,Elyas . A

10/10 Excellent

Larry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms. Great for work travel
Stayed 1 night in Mar 2024
Response from Elyas A on 18 Mar 2024
Dear Larry,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Elyas Ahmad

2/10 Terrible

Aliza

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff is very rude
Stayed 1 night in Mar 2024
Response from Elyas A on 18 Mar 2024
Dear Aliza,Thank you for taking the time to share your feedback regarding your experience with Sonesta Select San Jose Airport. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Select San Jose Airport. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or two? In the meantime, if you would like to get in touch to discuss this further, you may reach me at my contact information below. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.Sincerely,Elyas Ahmad

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Elyas A on 18 Mar 2024
Dear Diane, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Elyas Ahmad

10/10 Excellent

denny

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from Elyas A on 18 Mar 2024
Dear Denny, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Elyas Ahmad

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazingly friendly.
Stayed 1 night in Mar 2024
Response from Elyas A on 18 Mar 2024
Dear Ryan, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Elyas Ahmad

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to walk to excellent Italian food
Stayed 1 night in Mar 2024
Response from Elyas A on 13 Mar 2024
Dear Rebecca, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Elyas Ahmad

10/10 Excellent

Barbara, Lahaina

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 1 night in Mar 2024
Response from Elyas A on 13 Mar 2024
Dear Barbara, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Elyas Ahmad

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
I absolutely loved this hotel. Everyone working there was a delight. So friendly! Loved it and will absolutely book again!
Stayed 2 nights in Mar 2024
Response from Elyas A on 13 Mar 2024
Dear Kelly, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Elyas Ahmad

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk personnel were friendly and helpful. Felt like home. I will stay there again.
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Thank you for choosing us as your home away from home. We are happy to hear that you enjoyed your stay with us and look forward to seeing you again.

4/10 Poor

Susie

Business traveller
Disliked: Cleanliness, property conditions & facilities
The room was not cleaned. The used soap from the prior guest was sitting on the sink. No new unused soap. As if the room had not been cleaned.
Stayed 1 night in Feb 2024
Response from Elyas A on 8 Mar 2024
Dear Susie,I sincerely apologize for the inconvenience you experienced during your recent stay. It is certainly not our standard practice to provide rooms that are not properly cleaned and stocked with fresh amenities for our guests. Your feedback is extremely valuable to us, and I want to assure you that we are taking immediate steps to address this issue with our housekeeping team to ensure that it does not happen again in the future.Please accept our deepest apologies for any frustration or inconvenience this may have caused you. We genuinely appreciate your understanding and hope to have the opportunity to make it up to you during your next visit.If there's anything else we can do to assist you further, please don't hesitate to reach out.Warm regards,Elyas A

10/10 Excellent

Mohit

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and quiet, reasonably priced Comfortable rooms, good quality linen and towels Transportation to San Jose airport which is 5 mins away Dining options and Starbucks at walkable distance
Stayed 1 night in Mar 2024
Response from Elyas A on 4 Mar 2024
Dear Mohit,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Elyas Ahmad

10/10 Excellent

Jeremy, Holland Landing

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the airport. Friendly and helpful staff.
Stayed 1 night in Mar 2024
Response from Elyas A on 4 Mar 2024
Dear Jeremy,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Elyas Ahmad

10/10 Excellent

Alissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the balconies in every room. They have a nice sitting area with tvs at the table. Theyre convenience store is small but cute. I love it here
Stayed 2 nights in Feb 2024
Response from Manager on 28 Feb 2024
We appreciate the comments. Thank you for staying with us and we happy to hear you enjoyed your stay.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Great Park and fly option for SJC !
Stayed 1 night in Feb 2024
Response from Manager on 25 Feb 2024
Nancy, thank you for using us for you park and fly option. We hope to see you again.

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient. 5 minute drive to rental car return. Lots of places to eat and shop in close driving proximity
Stayed 1 night in Feb 2024
Response from Manager on 25 Feb 2024
Thank you for choosing us and we're happy to hear that you we were convenient and the location worked out. We hope to see you again.

2/10 Terrible

Thomas

Liked: Cleanliness
No breakfast included and had to pay for parking. Breakfast included is on their website. Having to pay $18 for parking was not expected and not mentioned on their website. Everything else about the hotel was average or slightly below. Not happy.
Stayed 1 night in Feb 2024
Response from Manager on 25 Feb 2024
Thank you for taking the time to review our hotel. We apologize that we did not meet your expectations. We will reach out to Expedia about the offerings at our hotel. There may have been some discrepancies in the listing. Their website tends to put information about breakfast and parking towards the bottom when viewing our hotel. We do charge for breakfast and parking and we apologize that the site did not communicate it clearly.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and clean
Stayed 1 night in Feb 2024
Response from Manager on 22 Feb 2024
Thank you for your comments.

10/10 Excellent

Siena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff!
Stayed 1 night in Feb 2024
Response from Manager on 22 Feb 2024
We are happy to hear our staff was helpful. Thank you for sharing and for staying with us.

10/10 Excellent

Aisling

Stayed 2 nights in Feb 2024
Response from Manager on 22 Mar 2024
Thank you for staying with us.

10/10 Excellent

Leland Dexter

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms. friendly staff and quiet.
Stayed 2 nights in Nov 2023
Response from Manager on 13 Feb 2024
Thank you for the comments and for staying with us. We are glad to hear your room was clean and our staff was friendly.

10/10 Excellent

James

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Thank you for staying with us.

4/10 Poor

Yunfeng

Disliked: Property conditions & facilities
the water in the bathroom was very dirty, couldn't use.
Stayed 1 night in Jan 2024
Response from Manager on 10 Feb 2024
We are sorry for the inconvenience. Rest assured, we took immediate action to rectify the plumbing situation.

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
No thanks
Stayed 1 night in Dec 2023
Response from Manager on 3 Feb 2024
Thank you for staying with us.

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in Jan 2024
Response from Manager on 31 Jan 2024
Thank you for staying with us.

10/10 Excellent

manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good times! kuddos to Sierra!
Stayed 1 night in Jan 2024
Response from Manager on 31 Jan 2024
Wonderful to here that you had a good time here. Thank you for staying with us and recognizing Ciera!

8/10 Good

Casey

Stayed 1 night in Jan 2024
Response from Manager on 22 Mar 2024
Thank you for staying with us.

10/10 Excellent

Izydor

Stayed 1 night in Jan 2024
Response from Manager on 22 Mar 2024
Thank you for staying with us.

6/10 Okay

Christine, San Jose

Stayed 1 night in Dec 2023
Response from Elyas A on 29 Jan 2024
Dear Christine,Thank you for taking the time to share your feedback regarding your experience with Sonesta Select San Jose Airport. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Select San Jose Airport. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or two? In the meantime, if you would like to get in touch to discuss this further, you may reach me at my contact information below. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.Sincerely,Elyas Ahmad

10/10 Excellent

Ghada

Stayed 1 night in Jan 2024
Response from Manager on 22 Mar 2024
Thank you for staying with us.

10/10 Excellent

Akira

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have to work through night, but it is convenient with staff service. Coffee make of room does not work, but front staff informs me free coffee corner in robby. Fresh coffee is very good.
Stayed 1 night in Dec 2023
Response from Elyas A on 29 Jan 2024
Dear Akira,We are so happy to hear you had a great stay with us.Thank you for letting us know about the coffee machine in your room we will have our maintenance technician replace or fix it. If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Elyas Ahmad

8/10 Good

Dianne

Would stay there again
Stayed 1 night in Jan 2024
Response from Manager on 22 Jan 2024
Thank you for choosing us and we look forward to seeing you again.

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! Would definitely be back.
Perfect! Staff was very helpful and great! Allowed us to check in early so we could get ready for the 9er game. Room was nice, clean and quiet. Would definitely stay here again.
Stayed 1 night in Jan 2024
Response from Manager on 22 Jan 2024
Thank you for staying with us. Happy that your stay with us was a good one and with a 49er win. Hopefully, we will see you next week!

2/10 Terrible

Danessa

Stayed 1 night in Jan 2024
Response from Elyas A on 29 Jan 2024
Dear Danessa,Thank you for taking the time to share your feedback regarding your experience with Sonesta Select San Jose Airport. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Select San Jose Airport. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or two? In the meantime, if you would like to get in touch to discuss this further, you may reach me at my contact information below. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.Sincerely,Elyas Ahmad

10/10 Excellent

Julie

Stayed 1 night in Jan 2024
Response from Manager on 13 Feb 2024
Thank you for staying with us.