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Reviews of Costa Rica Marriott Hotel Hacienda Belen

4.5 out of 5
Costa Rica Marriott Hotel Hacienda Belen
700 meters West from Bridgestone/Firest, La Asunción, Heredia

Reviews

9.2

Wonderful

Rating 10 - Excellent. 683 out of 1005 reviews" "
Rating 8 - Good. 204 out of 1005 reviews" "
Rating 6 - Okay. 76 out of 1005 reviews" "
Rating 4 - Poor. 25 out of 1005 reviews" "
Rating 2 - Terrible. 17 out of 1005 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gordon

Liked: Cleanliness
Stayed 2 nights in Mar 2024

2/10 Terrible

WEN

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely disappointed with the hotel's airport transportation service. Despite booking in advance, the shuttle never arrived, leaving me stranded for over an hour. This lack of reliability from the management was deeply disappointing and significantly impacted my stay.
Stayed 1 night in Mar 2024

10/10 Excellent

stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were only there for one night, but it was a pleasant stay in a hotel located close to the airport that had a resort feel.
Stayed 1 night in Mar 2024

6/10 Okay

Jorge

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
The facilities are fine, limited dinning in the area. Service is acceptable
Stayed 2 nights in Mar 2024

10/10 Excellent

Nancy K.

Stayed 1 night in Mar 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay near San Jose!
Stayed 1 night in Feb 2024
Response from Hotel Management on 5 Mar 2024
Thank you for your review! We look forward to welcoming you back in future.

6/10 Okay

Nicholas

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
We stayed for one night before our departure the next morning. The resort is an oasis of luxury in not a very desirable area. Aside from convenience to the airport, the location has nothing much to offer. You certainly wouldn't leave the premises for an evening stroll. Once ensnared, customers have no where else to go. The hotel seems to take advantage of these circumstances and their clientele to charge truly extravagant prices in their restaurant with poor (_slow_) service and subpar food that is cold on arrival. It was actually the worst dining experience we had in all of our stay in Costa Rica. It seems like the lack of any local competition provides no incentive to focus on the quality of the customer experience. I'm sorry then to not provide a strong recommendation.
Stayed 1 night in Feb 2024
Response from Hotel Management on 5 Mar 2024
We are sorry to hear you did not have an opportunity to go for a stroll as there are various restaurants, bars and stores within walking distance which our guests normally enjoy. We appreciate your feedback on your dining experience as it allows us to grow, and have shared with our team.

8/10 Good

RITA ADRIANA

The food was not that good
Stayed 2 nights in Feb 2024
Response from Hotel Management on 5 Mar 2024
We are sorry to hear that was your experience.

10/10 Excellent

Lina

Travelled with family
Liked: Cleanliness, staff & service, amenities
We liked the variety of restaurants and things to do around the resort.
Stayed 4 nights in Dec 2023
Response from Hotel Management on 22 Feb 2024
We are delighted to see you explored the area and enjoyed it.

8/10 Good

Andrea Elizabeth

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This hotel was like a resort. The staff were very friendly and helpful. There were many things to do on site such as pool, restaurants, spa, driving range, tennis court and gift shop. Pros: -many amenities -nice staff -clean comfortable rooms -free juices, bar tending class, movie nights, etc Cons: -its very windy so sitting outside or playing tennis was difficult -the airport shuttle only runs a few times a day and doesnt run later in the evening -not many vegan options and no vegan desserts -bathroom has a barn door which never shuts properly and has a large gap between the wall and the door. There is no privacy. The door is also frosted so getting up in the middle of the night to use the washroom is disturbing to others. Get rid of these! -no fridge or microwave in the room. We had many leftovers and snacks but nowhere to keep them -poolside chairs are a little old -Uber is cheaper than taxi to get to the airport and downtown. Would have been nice to have a shuttle to downtown or the mall
Stayed 7 nights in Feb 2024
Response from Hotel Management on 22 Feb 2024
Thank you for sharing your review, it is great to see you found our team friendly and helpful. We are sorry to see you did take advantage of the mini fridge located in every room and will work with our pastry team to add vegan dessert options at Hacienda Kitchen restaurant.

10/10 Excellent

Gordon

Beautiful hotel & setting. Very good gym & spa. Good breakfast buffet & outdoor seating.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 12 Feb 2024
Thank you for your wonderful review, we are happy to hear you enjoyed the outdoor seating at breakfast as well as the other amenities.

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Hotel Management on 9 Feb 2024
Thank you for your fantastic review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful 4 star hotel just 9 minute shuttle to airport, lovely green oasis, wonderful staff
Stayed 1 night in Feb 2024
Response from Hotel Management on 9 Feb 2024
Thank you for your stay, we are delighted to hear you enjoyed our hacienda and the warmth of our team.

10/10 Excellent

Deborah, Mahwah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here many times. Love this hotel and this trip the staff was exrra amazing. Recognized my platinum status and gave us a great room! Highly recommend!
Stayed 1 night in Feb 2024
Response from Hotel Management on 5 Feb 2024
Thank you for your review, we look forward to welcoming you back in future!

10/10 Excellent

Ethiopia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was clean, nice pool, excellent gym, sauna, steam bath etc and more importantly, the staff were friendly, helpful people.
Stayed 15 nights in Jan 2024
Response from Hotel Management on 5 Feb 2024
Thank you for your wonderful review, we are delighted to see you enjoyed everything about your stay especially our team!

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Large beautiful property
Stayed 1 night in Jan 2024
Response from Hotel Management on 5 Feb 2024
Thank you for your great review!

10/10 Excellent

Karl, SAN DIEGO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel the front desk is great especially Caleb & Jackeline and Gianinna. The spa is fabulous especially Laura. Carlos the bellman is super friendly and helpful and the staff at the restaurants were amazingly tasty. Room service was impeccable and the attention to detail is remarkable - I loved the cold pool and the lounge chairs were downright decadent. I was given an upgrade to the golf view suite and it was a gem. One night my GF and I took part in the rodízio bbq which was a great deal for really feasting on all types of meats. The gym is modern and fully equipped and the grounds offer multiple walking paths if you like to stroll in nature. This hotel has it all. Delicious food, excellent service and beautiful surroundings. You really cannot go wrong booking this little piece of heaven between the mountains and the coffee plantations lis it’s minutes from the airport but feels like a whole different world of natural harmony and blissful peace amidst the kindest of peoples. Pura Vida
Stayed 5 nights in Jan 2024
Response from Hotel Management on 5 Feb 2024
Thank you very much for your wonderful review and recognizing the excellence of our team, we will ensure they are recognized! We look forward to welcoming you back in the near future, pura vida.

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While I was just there for the final night of my trip to CR, the resort was a lovely splurge - staff were exceptional and the hotel was wonderful. Wish I checked-in earlier to get more time to enjoy it!
Stayed 1 night in Jan 2024
Response from Hotel Management on 22 Jan 2024
Thank you kindly for your review, hopefully we get to host you for a longer stay on your next trip to Costa Rica so you may enjoy even more!

8/10 Good

Donald, Bakersfield

Stayed 1 night in Jan 2024
Response from Hotel Management on 9 Feb 2024
Thank you for your review.

10/10 Excellent

Jan

Stayed 1 night in Jan 2024
Response from Hotel Management on 16 Jan 2024
thank you for sharing your review!

8/10 Good

Loretta

Liked: Cleanliness, staff & service, property conditions & facilities
an oasis near the airport
Stayed 1 night in Jan 2024
Response from Hotel Management on 16 Jan 2024
Thank you for your wonderful comment about our hotel

10/10 Excellent

Carina

Stayed 1 night in Jan 2024
Response from Hotel Management on 16 Jan 2024
Thank you for your great review

8/10 Good

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Hotel Management on 16 Jan 2024
Thank you for sharing your review

6/10 Okay

Jacqueline, Blacksburg

Stayed 2 nights in Dec 2023
Response from Hotel Management on 9 Jan 2024
Thank you for submitting a score

10/10 Excellent

Damir

Stayed 1 night in Jan 2024
Response from Hotel Management on 5 Feb 2024
Thank you for your fantastic review!

10/10 Excellent

Karl, SAN DIEGO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Of heaven, this place was a slice of heaven from the very check in the social nature of the employees hear the laid-back style of the environment the delicious food, luxurious pools and spacious apartments with beautiful views of the mountains and the coffee plantations. It is an absolute wonder the two pools are lovely. One is warmer. The other one is cold which I love and the spa is fantastic. Make sure and ask for Laura. She’s incredible mind blowing massage and all I can say is the staff Jacalene And all the people who work here including Caleb and the other fantastic people who work here this is a wonder to behold anyone who comes to San Jose. They should stay here either on their way in or on their way out and possibly as long as you can. .
Stayed 1 night in Jan 2024
Response from Hotel Management on 16 Jan 2024
Thank you kindly for your wonderful review and recognizing not only our beautiful resort with breathtaking views of the mountains, but also the wonderful team that works to provide the memorable experiences. We will be sure to recognize everyone you mentioned on your review. Thank you!

10/10 Excellent

Oliver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous place a little dated but well worth the time spent especially as a status member
Stayed 1 night in Jan 2024
Response from Hotel Management on 9 Jan 2024
We are delighted to hear you enjoyed your stay at our hotel with our colonial architecture.

10/10 Excellent

Junji

Stayed 1 night in Jan 2024
Response from Hotel Management on 9 Jan 2024
Thank you for taking the time to review us

10/10 Excellent

Giridhar, KATY

Stayed 5 nights in Dec 2023
Response from Hotel Management on 9 Jan 2024
Thank you for taking the time to review us!

10/10 Excellent

Chantel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Hotel Management on 9 Jan 2024
Thank you for sharing your great review!

10/10 Excellent

LUZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tuvimos una experiencia maravillosa en este Hotel Marriott. Nos alojamos 2 noches con niños, es un hotel muy familiar. El personal nos hizo sentir bienvenidos desde el primer momento, el cuarto donde nos hospedamos era amplio, el baño también. La vista a la montaña es espectacular! Todo se siente muy limpio y bien tenido. Las camas y almohadas son muy cómodas. La comida es rica y vale la pena incluir el desayuno con la reserva. El servicio de shuttle al hotel es muy conveniente. Personalmente recomiendo este hotel.
Stayed 2 nights in Dec 2023
Response from Hotel Management on 5 Feb 2024
Muchas gracias por sus comentarios, nos alegra mucho que toda su familia haya disfrutado su estadía con nosotros y esperamos poder darles la bienvenida nuevamente muy pronto!

10/10 Excellent

Emmanuel

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Hotel Management on 9 Jan 2024
Than you for shraring your review with us!

10/10 Excellent

LaSalle

Stayed 7 nights in Dec 2023
Response from Hotel Management on 5 Feb 2024
Thank you for your great review!

10/10 Excellent

Shweta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management on 9 Jan 2024
Thank you for sharing your wonderful stay with us

4/10 Poor

Delia

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities
Unfriendly stuff, greedy management
Stayed 1 night in Dec 2023
Response from hotel management on 9 Jan 2024
We are sorry to see you were disappointed in your stay.

10/10 Excellent

Mobeen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from hotel Management on 9 Jan 2024
Thank you for your review

10/10 Excellent

SUA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Hotel Management on 9 Jan 2024
Thank you for sharing your review!

8/10 Good

Andy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, good service, other guests are loud.
Stayed 1 night in Dec 2023
Response from Hotel Management on 16 Jan 2024
Thank you for sharing your review and recognizing the service our staff provides.

10/10 Excellent

Edith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on 5 Feb 2024
Thank you for your fabulous review!

6/10 Okay

Jorge

Liked: Cleanliness, property conditions & facilities
The place was so full that service suffered, something I dual with Marriott.
Stayed 1 night in Dec 2023
Response from Hotel Management on 19 Dec 2023
Thank you for sharing your brief review, we are sorry to hear that we fell short of your expectations and hope we can make it up to you in future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fabulous day with a very professional staff.
Stayed 1 night in Dec 2023
Response from Hotel Management on 18 Dec 2023
Thank you for your great review of our staff, we are delighted to see you enjoy the warm hospitality that makes our team shine.

8/10 Good

Jorge

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on 18 Dec 2023
Thank you for sharing.

10/10 Excellent

Dalip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing
Stayed 4 nights in Dec 2023
Response from Hotel Management on 15 Dec 2023
Thank you for your review!

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Too many sounds when people clean rooms in the morning.
Stayed 1 night in Dec 2023
Response from Hotel Management on 15 Dec 2023
Thank you for sharing your experience.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended rooms and facilities
Very clean, comfortable bed, lovely staff and several good restaurants. Pools are also very nice.
Stayed 1 night in Dec 2023
Response from Hotel Management on 15 Dec 2023
Thank you for sharing your experience, we are delighted that you enjoyed your stay with us and look forward to welcoming you back in future

4/10 Poor

Mohammad, Beverly Hills

Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from hotel Management on 15 Dec 2023
Thank you for sharing

6/10 Okay

WILLIAM

Travelled with partner
Liked: Amenities
Disliked: Staff & service
I reserved the hotel's shuttle to pick us up at 9:30 p.m., which was the last shuttle of the day. I was given an email confirmation number from the hotel. Our flight was on time but there was slight delay in getting our bags. We were outside the terminal at 9:37 p.m. and the shuttle was no where to be seen. Have your heard of a grace period? Apparently not.
Stayed 2 nights in Nov 2023
Response from Hotel Management on 15 Dec 2023
Thank you for sharing your review. We must remain punctual with the schedule to ensure that the customers that are there on time or get there ahead of time and wait for the shuttle, can enjoy a timely transfer. Thank you for understanding

8/10 Good

Jonathan

Stayed 1 night in Nov 2023
Response from Hotel Management on 15 Dec 2023
Thank you for your review

10/10 Excellent

Leo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fantastic option for the first and/or last day(s) of your Costa Rican adventure, just minutes from the SJO airport, with free shuttle service. It sits on an amazing property, with lots of open space, gardens, coffee plantation history, and other amenities. Multiple restaurants, pools, jacuzzi, etc... All self contained, beautiful and safe.
Stayed 1 night in Nov 2023
Response from Hotel Management on 24 Nov 2023
Thank you very much for your very complete review, we appreciate you helping fellow travelers with the information!

10/10 Excellent

Joel, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to have restaurants and bar on the property. The gym and spa are a plus.
Stayed 3 nights in Nov 2023
Response from Hotel Management on 24 Nov 2023
Thank you for sharing your review!