Comfortable, but no easy access to down town areas
We had premier level upgrade booked through expedia, which was very nice. I understand we are in a foreign country; however, would be nice if staff spoke fluent english. Very difficult to communicate, as my spanish is very limited. Would recommend bilingual welcome/directions/hotel instructions. There we none in the room, so we were unable to dial room service, or the desk, no instructions on phone use either. Amy, in the premier room, level 6, was extremely helpful and very nice. We enjoyed the breakfasts, room service is poor, along with the quality of food on room service menu. We ate at Miyako restaraunt, which was pricey, and since they were getting ready for a scheduled booked event, service was rather poor. El Rancho Grill by the pool, was the BEST of all, and Orlando was an excellent waiter. However, this restaraunt is only open until 6p. A lady at the service desk during day hours was nice, and helpful. Our experiences with Amy and Orlando, are the reason I gave a 5 rating to staff. No one else seemed to make any efforts to be helpful, nor care. If you are looking for isolation, this place is it, since it's near a freeway, and traffic is very heavy, plan on taking at least an hour to go to central market, airport, and many tours. Taxis are expensive, and uber is an option. I will definitely stay elsewhere next visit, simply for convenience.
Comment from Hotel Management
15-May-2017 by Channel Manager, Hotel Management
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló San José was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.