Ratings based on 1,238 Verified Reviews

4.1 out of 5
87% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from Seattle, WA

Very nice hotel and close to the airport.

Posted 26-Feb-2017
Pros: Free airport shuttle.
Location: Great hotel if you need to stay one night as because you have a early flight out.
The Barceló hotel was very nice and I thoroughly enjoyed my stay. I actually switched from another hotel to the Barceló and wished I would have moved to this hotel sooner. The room was very clean and comfortable, the bed especially so. The landscaping was very good and cleanliness were top-notch. I only ate one meal at the hotel and it was a pasta dish that I found very pleasing with a substantial portion size. Overall I highly recommend the Barceló San José.
Comment from Hotel Management
27-Feb-2017 by cm.sanjose@barcelo.com, Hotel Management
Dear Mr. Doug Thank you for sharing your feedback on your recent holiday experience among us. Our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time. We hope see you soon. Kind Regards, Carlos Ruíz Director
5out of 5
Recommended
for Everyone
by A verified traveller from Florida's suncoasy

Very nice hotel

Posted 26-Feb-2017
We enjoyed our stay. It's a very nice hotel just not as close to the airport as represented in the online description.
Comment from Hotel Management
27-Feb-2017 by cm.sanjose@barcelo.com, Hotel Management
Dear Mr. Edgy Thank you very much for leaving these wonderful comments on Expedia, we are delighted that you enjoyed your stay among us. We hope see you soon. Kind Regards, Carlos Ruíz Director
5out of 5
Recommended
for Everyone
by A verified traveller from Gettysburg,PA

Wonderful Hotel

Posted 26-Feb-2017
This hotel is a wonderful overall experience. From the beginning of the trip when they picked us up from the airport until the next day. Clean, friendly staff, wonderful amenities, they upgraded our room to a room with a balcony at no extra cost, and the breakfast was delicious. Had I known how beautiful, wonderful and reasonably priced this hotel was , I would have stayed here the entire week and made this our home base!!
Comment from Hotel Management
27-Feb-2017 by cm.sanjose@barcelo.com, Hotel Management
Dear Mr. Tim Thank you for sharing your feedback on your recent holiday experience among us. Our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time. We hope see you soon. Kind Regards, Carlos Ruíz Director
2out of 5
by A verified traveller from ontario canada

don't judge a book by its cover

Posted 24-Feb-2017
Pros: outdoor gardens are amazing..the lobby with piano bar and gift shops where enjoyed..
Cons: 1. clean towels in all rooms 2. nobody allowed to enter room without a key 3.free breakfast means free breakfast
My wife and i were impressed by the gardens that surround this hotel..When we entered the hotel we were equally impressed by the beautiful woodwork and the sound of the piano being played in the bar..Check in went smoothly but that's where it went south..When we entered our room there was someone elses suitcase..After getting that settled we reentered the room to find no towels..I called the front desk to get towels sent to room but none arrived..my brother and his wife also had a room with no towels..When he called front desk to get towels he received the same result..no towels..I was also disappointed with breakfast..I had a 6 am shuttle to the airport ..I arrived at the restaurant when it opened at 5 am..They had a large selection of breakfast items that looked and smelt excellent.. When I handed my ticket to the hostess she told me I was only to get the pastry and coffee..when my brother arrived later he was given no restrictions...
Comment from Hotel Management
27-Feb-2017 by cm.sanjose@barcelo.com, Hotel Management
Dear Mr. Jeff We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Best Regards, Carlos Ruíz Director
3out of 5
Recommended
for Everyone
by A verified traveller from Portland, Oregon

Hotel in central city with airport service.

Posted 22-Feb-2017
Just staying overnight to catch an early flight. It was acceptable.
Comment from Hotel Management
22-Feb-2017 by cm.sanjose@barcelo.com, Hotel Management
Dear Mr. Mike Thank you very much for leaving these comment on Expedia, we are happy that you enjoyed your stay among us. Best Regards, Carlos Ruíz Director
5out of 5
Recommended
for Everyone
by A verified traveller from Québec

très propre, grande chambre, personnel amical.

Posted 21-Feb-2017
Location: L'emplacement n'est pas formidable, mais nous savions au départ que nous voulions faire des excursions. Nous avons donc réservés 4 sorties.
Nous avions fait une réservation dans un appartement du centre ville. Puisque nous n'aimions pas nous avons fait une réservation sur le site expédia pour le Barcelo. Nous avons adorés notre expérience. Un excellent service de tous les employés. La chambre était à prix abordable avec beaucoup d'options en surplus. (Une suite, nourriture gratuite au sixième étage).
Comment from Hotel Management
23-Feb-2017 by cm.sanjose@barcelo.com, Hotel Management
Cher invité En premier lieu nous voudrions vous remercier pour votre merveilleuse appréciation suite à votre visite au sein de notre hotel Barceló San José et sommes ravis de lire que nous avons su être à la hauteur de vos attentes en cette occasion. Carlos Ruíz Directeur
4out of 5
Recommended
for Couples
by A verified traveller from Rexburg, ID

Nice Hotel

Posted 20-Feb-2017
Pros: It was clean, nice and the staff was friendly and helpful.
Cons: They were very slow to get us booked in and then were unable to fulfill their commitment on the room type.
Location: Location is good and not too far from many of the city attractions.
The hotel was nice and very reasonably priced. The only issue was that we were not able to get the room we booked on line. We were supposed to have one king sized bed in the room. They had no more available and they put us in a room with two "queen" sized beds. However, the beds were very small for queen sized beds. Other than that, we had a very nice stay.
Comment from Hotel Management
20-Feb-2017 by Carlos Ruiz, Director, Hotel Management
Dear Mr Adaho Tico We really appreciated you comment be sure I will look the details you mention regarding the kind of beds that you request in you reservations, please let us know your next visit in order to meet you personally and bring you a especial treatment. Best regards Carlos Ruiz Director Barceló San José
5out of 5
Recommended
for Everyone
by A verified traveller from Santiago, Chile

Nice hotel to visit San Jose

Posted 20-Feb-2017
Nice hotel and good price. The food in the restaurant is good, although a bit expensive.
Comment from Hotel Management
20-Feb-2017 by Carlos Ruiz, Director, Hotel Management
Dear Mr Ricardo Please let me thanks you comment at Expedia. Our chef and his team are happy to hear that you enjoy the food selections. Hope to serve you again Carlos Ruiz Director Barceló San José
5out of 5
Recommended
for Everyone
by A verified traveller

Great hotel near airport

Posted 19-Feb-2017
Liked having the shuttle to the airport. Pool and facilities were beautiful. Absolutely no complaints.
Comment from Hotel Management
20-Feb-2017 by Carlos Ruiz, Director, Hotel Management
Dear guest Nice to read you comment at Expedia, thanks for choosing Barcelo San Jose in your last visit. Please be more than welcome in your next trip to Costa Rica Carlos Ruiz Director Barceló San José
5out of 5
Recommended
for Everyone
by A verified traveller from NY

Nice hotel very convenient close to airport

Posted 18-Feb-2017
We had a great time at the bar with live music and the restaurants are very good
Comment from Hotel Management
20-Feb-2017 by Carlos Ruiz. Director, Hotel Management
Dear Mr Victor We are happy to hear that you have a really good experiences with us during your last visit at Barceló San Jose, Hope to serve you in a near future Carlos Ruiz Director Barceló San José