Ratings based on 1,028 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Texas

Loved the garden

Posted 29-May-2016
My daughter and I enjoyed the hammocks at the pool, the beautiful garden and the great happy hour in the bar, also the gift shop had lots of high quality items.
Comment from Hotel Management
30-May-2016 by Channel Manager, Hotel Management
Dear traveler: Thank you for sharing your very good comments about your recent stay with us. We will be very pleased to have you back again in your next trip to Costa Rica. Best Regards, General management
5out of 5
by A verified traveller from Tijuana

Excelente Hotel y atencion

Posted 26-May-2016
Pros: Las instalaciones , La atención de todo el personal ( encargada de la tienda, camareras , bell boy , recepción, area de tours , restaurant todo) .
Cons: probablemente
Location: visitamos Volcán Poas , Doka , La Paz Waterfalls , zoológico, Centro de la ciudad de San Jose , Multiplaza
Desde que llegamos una atención por parte de todo el personal EXCELENTE , nos sentimos apreciados y como en casa. Así mismo el Hotel esta muy lindo , limpio, las habitaciones excelentes y la comida DELICIOSA. Lo recomiendo ampliamente y gracias en verdad porque nos ayudaban en todo momento ! Regresaremos mas adelante y al mismo hotel ! Felicidades
4out of 5
by A verified traveller from mexico

Agradable , instalaciones antiguas

Posted 24-May-2016
Personal muy amable , el spa está cerrado lo domingos :/0
Comment from Hotel Management
27-May-2016 by Channel Manager, Hotel Management
Estimada Sra. Brenda: Reciba un cordial saludo de parte de todo el personal del Hotel Barceló San José Palacio. Nos alegra mucho saber que nuestro personal siempre se encuentra en la mejor disposición de atender a los huéspedes de la manera que se merecen. Nos complacería poderle recibir en un futuro cercano. Sinceramente, Dirección General
4out of 5
by A verified traveller from Trinidad

Very nice hotel. Some areas can be updated.

Posted 13-May-2016
Short stay ( 3 nights). Very nice feel to the hotel. Food was excellent.
Comment from Hotel Management
16-May-2016 by Channel Manager, Hotel Management
Dear Mr Douglas, Thank you for your recent feedback. We are very grateful you have chosen our hotel to come to Costa Rica. We are glad hearing about you and we are very happy to know that you spent a lovely time in Barcelo San Jose Palacio. The management and staff of the Barcelo San José Palacio work very hard to ensure all our guests spend a lovely time in the hotel and this type of comments cheer up to the crew to go on working in the correct way. We hope to see you again in the hotel in the future and we pass on our sincere best wishes. Kind regards Hotel Manager
4out of 5
by A verified traveller from Toronto, ON

Comfortable Stay.

Posted 05-May-2016
Pros: As Expedia VIP guests we received an upgrade to the Club floor. The added amenity was most welcome after a day of travelling through airports.
Cons: The main buffet breakfast area was extremely busy. The staff were hard pressed to keep up ; clean the tables and replenish the food.
Location: We used the hotel as a base to explore San Jose City and area. It is well located for this purpose and safe.
We stayed at the Barceló for two nights before heading out on a two week trip around Costa Rica. There was plenty of room for our rented SUV. The check-in staff were welcoming and pleasant. The room was clean and comfortable. We did notice road noise from the adjacent highway. We slept better the second night! We also enjoyed sitting in the lounge/lobby area listening to a pianist play.
Comment from Hotel Management
07-May-2016 by Channel Manager, Hotel Management
Dear Traveler Thanks for posting such a nice words about your stay with us. We are glad that you had a good experience in our hotel, specially that you enjoyed our Club Premium Floor. It was a pleasure having you staying with us. Cordially, General Managment
4out of 5
by A verified traveller from Washington, DC

Location

Posted 03-May-2016
Pros: The breakfast.
Cons: The hotel was very nice. But I think the restaurants should include Costa Rican food.
Location: Nothing nearby, must drive everywhere. Location not good for strolling.
Did not realize hotel was in Industrial area. No place to walk.
Comment from Hotel Management
04-May-2016 by Channel Manager, Hotel Management
Dear Mrs. Karen: Thank you for taking the time to write a review. We are very glad that you had a good experience in our hotel especially our Breakfast Buffet. We would love to welcome back in the future. Regards, General management
4out of 5
by A verified traveller

Prefect Hotel to recover from 13 hr flight

Posted 02-May-2016
Great location just a short drive from san jose airport, via the hotels free shuttle booked in advance. Prompt and warm checkin. Blackout blinds and temperature control made the prefect sleeping environment, topped only by the extremely comfortable bed leading to the prefect nights sleep. Good variety of food and drinks at breakfast time. The pool and garden area were peaceful, we enjoyed relaxing in one of the many hammocks. Check out was quick and stress free. We would return to this hotel, Thank you Hotel Barcelo San Jose Palacio
Comment from Hotel Management
03-May-2016 by Channel Manager, Hotel Management
Dear traveler: Thank you for sharing your comments about your recent stay with us. We are glad that you can use our free shuttle service. We appreciate your good comments about our breakfast buffet and staff service. Thank you very much for your visit, we would love to welcome back in the future. Regards, General management
3out of 5
by A verified traveller from Hayward, CA

Nice Hotel For The Price, But...

Posted 30-Apr-2016
Pros: Friendly curious staff, beautiful grounds, clean comfortable rooms and the hotel itself.
Cons: More English speaking staff, warm the pool water to a reasonable temperature and add more English speaking TV channels.
Location: Very poor location, constant freeway noise and nothing of interest within walking distance so you need to take a cab to go anywhere.
Let me first say that it is a very nice and clean hotel with beautiful grounds. However, the hotel location is very close to the freeway so you hear loud traffic noise throughout the night, which makes it difficult to sleep. Especially noise from large trucks which they have a lot of. They also have a beautiful swimming pool, however, the water is quite cool (75-78 degrees) so you really can't spend much time in it, which defeats the purpose of having a beautiful pool, right? Another complaint is that so few of their staff speaks English, which we found odd since this is considered an upscale hotel that caters to Americans and also located in their capital city. On one occasion when my wife and I went to their main restaurant to have dinner, the hostess did not speak even one word of English. And my final complaint is that their television service provides only 1 English speaking channel out of nearly 100 channels.
Comment from Hotel Management
04-May-2016 by Channel Manager , Hotel Management
Dear Cboreta, Thank you for your recent feedback. We are very sorry you experienced inconveniences on your stay with us. The management and staff of the Barcelo San José Palacio work very hard to ensure all our guests spend a lovely time with us. We let you know that our policy of continuous improvement is not possible without their collaboration, but let us explain you that Barcelo Hotels & Resorts follows properly the Health & Safety bylaws where the temperature of the pool cannot be warmer to avoid the Legionella. On the other hand, the TV service provides a channel to watch the news (CNN USA) and another two with movies (HBO, TBS), if you let us know during your stay, we could help you in time. The Maitre of the Restaurant speaks English but the hostess like you said are the cashiers of the restaurant, who are trying kindly help to the guests when the Maitre is a little busy. Please, accept our apologize as a token of goodwill. We hope to see you again in the hotel in the future and pass on our sincere best wishes. Kind regards
4out of 5
by A verified traveller

Posted 27-Apr-2016
Great hotel,nice pool area, I like that this place has a buffet for dinner. Really clean and really green patio.
Comment from Hotel Management
28-Apr-2016 by Channel Manager, Hotel Management
Dear traveler, Thank you so much for posting such nice comments. We are very glad that you had a great experience in our hotel. It was an honor having you as a guest. Best regards, General management
4out of 5
by A verified traveller from RI

One night stay

Posted 25-Apr-2016
Pros: Choose this hotel for the price and free shuttle service.
Cons: More places to eat . When we arrived, the outside Café had just closed and we had to wait for a half hour for another cafeteria to open.
Location: Cannot comment. Arrive late for one night stay.
Stayed at this hotel one night to catch early am flight at SJO airport. Hotel was clean and about a 10 drive ( in no traffic ) away from airport. Hotel provides free shuttle service to airport . Limited dining options.
Comment from Hotel Management
27-Apr-2016 by Channel Manager, Hotel Management
Dear Jean: Thank you for sharing your comments about your recent stay with us. We are glad that you can use our free shuttle service. We’re very sorry that your experience at our restaurant didn’t live up to your expectations. Thank you very much for your visit, we would love to welcome back in the future. Regards, General management