Nice Hotel For The Price, But...
Let me first say that it is a very nice and clean hotel with beautiful grounds. However, the hotel location is very close to the freeway so you hear loud traffic noise throughout the night, which makes it difficult to sleep. Especially noise from large trucks which they have a lot of.
They also have a beautiful swimming pool, however, the water is quite cool (75-78 degrees) so you really can't spend much time in it, which defeats the purpose of having a beautiful pool, right?
Another complaint is that so few of their staff speaks English, which we found odd since this is considered an upscale hotel that caters to Americans and also located in their capital city. On one occasion when my wife and I went to their main restaurant to have dinner, the hostess did not speak even one word of English.
And my final complaint is that their television service provides only 1 English speaking channel out of nearly 100 channels.
Comment from Hotel Management
04-May-2016 by Channel Manager , Hotel Management
Thank you for your recent feedback. We are very sorry you experienced inconveniences on your stay with us. The management and staff of the Barcelo San José Palacio work very hard to ensure all our guests spend a lovely time with us. We let you know that our policy of continuous improvement is not possible without their collaboration, but let us explain you that Barcelo Hotels & Resorts follows properly the Health & Safety bylaws where the temperature of the pool cannot be warmer to avoid the Legionella. On the other hand, the TV service provides a channel to watch the news (CNN USA) and another two with movies (HBO, TBS), if you let us know during your stay, we could help you in time. The Maitre of the Restaurant speaks English but the hostess like you said are the cashiers of the restaurant, who are trying kindly help to the guests when the Maitre is a little busy.
Please, accept our apologize as a token of goodwill. We hope to see you again in the hotel in the future and pass on our sincere best wishes.