An "OK" hotel Posted 19-Aug-2015
After driving through the mountains for 2.5 hours, I felt pretty queasy that day when checking in. Me and my husband had a little trouble figuring out where to park, but once we parked, walked up the steps from the garage and got to the front desk...we had to wait 3-5 minutes just to have someone acknowledge us (mind you there was only one other person at the counter and there were two people working the front desk). Finally we were greeted and we checked in, but when we got to our room it smelled like a car freshness, the smell was very strong and made me feel even worse. We went downstairs to get at the "sports bar", which according to the hours should of been opened, but were informed that they weren't and could eat outside by the pool. We went out to the pool and were then informed that we only had two options to choose from: Chicken nuggets or a Cheeseburger. I had the chicken nuggets and they tasted like they had been warmed up in a microwave and then sat around for a little while, the fries were good though. Since I wasn't feeling too well, we just sat in the room for the rest of the night and watched HBO on the TV which was extremely fuzzy. We luckily were only staying at this hotel because we had a flight in the morning and wanted to be close to the airport, which I guess served it's purpose.
Comment from Hotel Management
23-Aug-2015 by Director, Hotel Management
Dear Anna: Thank you for your review. We always appreciate hearing from our guests, including comments that help us to identify ways to improve. I understand that our service did not fill your expectations. We are especially disappointed that you found our staff to be indifferent towards you and that they did not provide you with the service you deserve. I thank you for bringing this to my attention so that I can personally follow-up with our staff members. Your business is extremely important to us and apologizes if you were inconvenienced in any way. We value your business and will continue to work hard to exceed your expectations Best Regards, Alex Tenorio Director