Ratings based on 945 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from NJ

Very Nice!

Posted 07-Feb-2016
Pros: The free airport shuttle, a fitness facility on the property as well as being a VIP plus member, lunch and dinner with alcoholic beverages.
My wife and I had a great time and really enjoyed staying here. Overall, the hotel and facilities were outstanding.The breakfast buffet was very nice and had a large variety of food. The staff was professional and the accommodations were clean and modern. The hotel offered free parking and had good security. There was an outdoor pool but we found the water temperature to be on the cold side. Also, the resort is outside the city limits so you really need to have a car or rent a taxi to get around.
5 out of 5
Recommended
for Everyone
by A verified traveller

Quick stay

Posted 05-Feb-2016
Free shuttle from airport, good breakfast buffet, and friendly service. Nachos at bar were interesting.
4 out of 5
Recommended
for Everyone
by A verified traveller from New York

Good location, 10 minutes from the central market

Posted 03-Feb-2016
Pros: location
Cons: room cleaning
Location: close to the central market, jade museum, and restaurants in Escazu.
Friendly, english speaking staff. They confirmed all of our excursions when we asked them to.
Comment from Hotel Management
05-Feb-2016 by Commercial Department, Hotel Management
Dear Nicolle Thank you for taking the time to write a review. We are pleased that you had a great experience in our hotel, specially that our staff and location was perfect for you. Sincerely, Katherine Rojas
4 out of 5
Recommended
for Everyone
by A verified traveller from Florida

Nice Hotel

Posted 02-Feb-2016
Pros: Everyone was very amiable and friendly.
Cons: Maid service should pay more attention to verifying all details have been taken care of (coffee packets, towels)
Location: Need to go by Taxi to get to most places, however, they are reasonably priced.
The Hotel itself was quite nice. Had problems with the maid service not leaving coffee packet for the next am. There were problems with her leaving enough towels, washcloths. When we call about this, they were always promptly brought up to the room. This happened 4 days out of the 7 days we stayed there. Felt the buffet was a little pricey. Other than that, stay was great!
Comment from Hotel Management
05-Feb-2016 by Commercial Department, Hotel Management
Dear Mary Thank you for taking the time to write a review. We are always willing to hear suggestions as opportunities for growth, all our guests are very important, please receive our most sincere apologies. Best Regards! Katherine Rojas
4 out of 5
Recommended
for Everyone
by A verified traveller from Cambridge, ON

Nice hotel

Posted 01-Feb-2016
We used this as our stop over between heading to an eco lodge and back home. The room was lovely, the hotel was beautiful, they were very accommodating.
Comment from Hotel Management
02-Feb-2016 by Commercial Department, Hotel Management
Dear Jess Thank you for sharing your opinion. We are very glad that we overcome your expectations with our services and that you enjoyed your stay. Thank you very much for your visit, we would love to welcome back in the future. Regards, Katherine Rojas. Commercial Department
5 out of 5
Recommended
for Everyone
by A verified traveller from LONG BEACH, CA

BEAUTIFUL HOTEL

Posted 31-Jan-2016
Pros: The restaurant and the breakfast buffet was incredible The pool area with Hammocks was a great touch.
Everything was phenomenal from walking through the door. Presentation was fantastic, staff was attentive, accommodating and extremely friendly.Grounds were immaculate and overall condition was superb.
Comment from Hotel Management
02-Feb-2016 by Commercial Department, Hotel Management
Dear Traveler Thank you for posting your very nice words about your stay with us. We are delighted that you had a great experience in our hotel, specially that you enjoyed our wonderful complementary breakfast buffet and staff. It was a pleasure having you staying with us. Katherine Rojas Commercial Department
4 out of 5
Recommended
for Everyone
by A verified traveller from king, Ontario

Nice hotel

Posted 30-Jan-2016
We took in the dinner buffet for $30/person USD. We felt it was lacking. It was worth half of that at best.
Comment from Hotel Management
02-Feb-2016 by Dirección Comercial, Hotel Management
Dear Joe We appreciate your comments, we are always willing to hear suggestions as opportunities for growth, all our guests are very important, please receive our most sincere apologies if you felt that the service was not the one you have expected from us. Sincerely, Katherine Rojas Dirección Comercial
4 out of 5
Recommended
for Everyone
by A verified traveller from Wisconsin

Nice hotel; convenient location.

Posted 28-Jan-2016
Pros: Comfortable environment to be in.
Stayed 2 nights on business. Nice location, close to airport and city. The grounds are beautiful. Restaurant options are good. VIP room available.
Comment from Hotel Management
29-Jan-2016 by Commercial Department, Hotel Management
Dear PJ Thank you for sharing your opinions about your recent stay with us. We are glad that you had a good experience in our hotel, specially that you enjoyed our grounds and location. Best Regards, Katherine Rojas Commercial Department
4 out of 5
Recommended
for Everyone
by A verified traveller from Bda

Hotel experience was very good.

Posted 27-Jan-2016
The hotel sevice was good and the food was very good. My only dissapointment was the room was not listed in my name, so when someone tried to contact us, they were told we are not a guess there. They finally sorted it out on the last day. The room was listed under Expedia.
Comment from Hotel Management
02-Feb-2016 by Commercial Department, Hotel Management
Dear Brian Thanks for posting your very good comment about your stay with us. We are gonig to take your suggestion very seriously. Thank you again for your review; we hope to have you back in a near future. Best Regards! Katherine Rojas Commercial Department
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Jan-2016
Excellent location,very clean,breakfast is amazing,friendly staff.
Comment from Hotel Management
29-Jan-2016 by Commercial Department, Hotel Management
Dear traveler Thank you for sharing your opinion and thank you very much for your visit. We are glad that you had a good experience in our hotel. We would love to welcome back in the future. Regards, Katherine Rojas. Commercial Department