Ratings based on 200 Verified Reviews

4.0 out of 5
82% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from Wilmington, NC

Great room in a great place for a great price

Posted 30-Dec-2016
Pros: The room, the restaurant, the pool, the terrace, the rates (not allowed to tell how unbelievably cheap it was), the location.
Cons: Any critique of the hotel is a critique of Costa Rica in general. The same problems the hotel has are problems everywhere here.
Location: A supermercado and Parque La Sabana are only a few blocks away. Cabs are cheap, so you can go pretty much wherever you want.
I stayed here for 12 days in December, 2016. In my opinion, this is an outstanding hotel. My experience here could not have been better. Some people described small rooms with out of date décor, but that was not my experience at all. Perhaps because I purchased the room on my own (through Expedia), I was given one of the mythic large, modern rooms. They are indeed modern, and they are enormous. It would be more accurate to call it a suite than a room, as there are really two rooms, as well as a beautiful, large (and modern) bathroom. The room has a safe, which is very helpful. The pictures below tell the full story. The staff are truly magnificent people. My Spanish is fairly rudimentary, but with the staff’s patience, we were able to ultimately figure out exactly what I wanted and what I needed, and they proceeded to cheerfully, almost joyfully, provide it every time. The restaurant/bar staff in particular was unbelievably warm, caring and helpful. I concede that I was probably pretty needy, but they not only came through for me, but made me feel that I actually deserved their lavish assistance, which was almost certainly not true. This is the best hotel staff I have ever encountered in my life, without question. Having coffee while you stare at the hummingbirds on the terrace (shown below) or by the pool (not shown) is one of the pure, simple pleasures of life.
5out of 5
Recommended
for Everyone
by A verified traveller from P

What a wonderful week

Posted 27-Nov-2016
First time staying in this hotel would definitely stay again pros great front office staff great housekeeping top notch restaurant
5out of 5
Recommended
for Everyone
by A verified traveller

Hotel bien ubicado.

Posted 29-Oct-2016
Es un lindo hotel. Preparan ricas cenas. El personal de recepcion es amable y dispuesto a dar indicaciones.
Comment from Hotel Management
07-Dec-2016 by Miguel Bogantes , Hotel Management
Estimado Huésped Nos sentimos muy satisfechos que disfrutara de los servicios del Hotel Auténtico. Saludos Cordiales
4out of 5
by A verified traveller

Hotel promedio, puede mejorar

Posted 07-Oct-2016 on Hotels
Buen servicio. Buena comida en el restaurante. Deben modernizar las habitaciones y poner más ammenities.
Comment from Hotel Management
10-Oct-2016 by General Manager, Hotel Management
Estimado Huésped. Nos complace que nuestros servicios fueran de su agrado. Nuestras instalaciones se encuentran en una etapa de remodelacion, para brindar a nuestros invitados una experiencia de calidad. Saludos Cordiales
3out of 5
by A verified traveller

Deixa a desejar

Posted 05-Oct-2016 on Hotels
Viajamos para participar de um evento e o hotel ficava próximo do local. É um hotel razoável, mas não ficaria hospedada lá de novo. É limpo, está sendo reformado e fica em uma região próxima do centro. Mas o quarto é pequeno, o colchão ruim (três dias de dor nas costas), o banheiro tem porta transparente (zero privacidade) e o café da manhã deixa a desejar.
Comment from Hotel Management
13-Oct-2016 by General Manager, Hotel Management
Dear Guest. Obrigado pelo feedback que você nos forneceu. Nosso interesse principal é que os nossos hóspedes desfrutar de sua estadia na Autentico Hotel. Trabalhamos todos os dias para melhorar os nossos serviços.
4out of 5
by A verified traveller

Convenient for centric stays.

Posted 27-Sep-2016 on Hotels
Nice, well maintained facilities. Great privacy as I rarely stumbled upon other guests. In San José Downtown, 5 minutes away from Sabana park and great restaurants.
Comment from Hotel Management
10-Oct-2016 by General Manager, Hotel Management
Dear Guest We appreciate feedback. Our main interest is to offer quality service. Best regards
5out of 5
Recommended
for Everyone
by A verified traveller from NewYork

a peaceful, home away from home

Posted 24-Sep-2016 on Orbitz
Pros: all .facilities , staff and enviroment ,lovely
Cons: pool was cold , if heated ,, it would allow for evening swimming, drinks , food,,so increase business ,pool lounge chairs cushioned please
Location: store , bank restaurants , tours ,car rentals ,, its all in 10 minute walk ,, convenient and safe ,,, especially for day walks
Hello fellow travelers , a delight begins to describe hotel autentico .from the timely pick up . lost drivers name , he makes a great first impression starts w a j i think ,, ,, . professional, courteous front desk staff , ,starting w Zianny G. , at front desk ,caring sums up this nice young lady, and all front desk staff , gregory ,brian and stefano ,night crew , also terrific . Room was clean,cool , quiet and well decorated ,,, ,, pool was very nice and a god sent in the heat of the day ,,,, the restaurant ,, MASTICO .from beginning to end, a well run , friendly environment ,,with great food and a family feeling ,caring staff ,from julio ,, the director ,, to emanuele , juan , diego , floor staff ,, sincere sums these professionals up . ,, breakfasts are a special pleasure ,, faviola , will serve you w a smile and pleasant greeting at delicious buffet .... ,,lovely place ,, was sad to leave ,, am returning soon ,,,, sincerely Barry.m
Comment from Hotel Management
13-Oct-2016 by Miguel Bogantes , Hotel Management
Dear Guest We greatly appreciate your comments, which allow us to make the necessary improvements for an authentic stay. Best regards
3out of 5
by A verified traveller

Hotel en remodelación

Posted 19-Sep-2016 on Hotels
El hotel está en remodelación. La nuevas áreas están quedando bien. El restaurante está bien y también el área de la alberca. Ruido por las remodelaciones y reparaciones, difícil descansar así. No volvería a hospedarme ahí hasta que terminaran de remodelar. Una de las habitaciones sólo tenia una cama y hablamos pedido 2, nos cambiaron a una habitación escondida en la que había goteras, nos ca,liaron nuevamente a una habitación con una camita pequeña metida en la habitación. La experiencia no fue horrible pero sí fue incómoda.
Comment from Hotel Management
26-Sep-2016 by General Manager, Hotel Management
Estimado Huésped. Agradecemos mucho le retroalimentacion que nos ha proporcionado, sus comentarios son tomados para mejorar nuestros servicios. esperamos poder volver a contar con su presencia, y disfrute de nuestras nuevas habitaciones. Saludos Cordiales.
4out of 5
by A verified traveller from Pérez Zeledon

Satisfecho

Posted 12-Sep-2016 on Hotels
En cuanto al hotel muy bien , todo limpio , en buen estado, habitación muy cómoda, resumidas cuentas satisfecho, lo visitamos ya que queda en las cercanías del estadio nacional e íbamos a disfrutar el partido de Costa Rica vs Panamá. Punto aparte él servicio de restaurante es el peor que he visto en mi vida, prácticamente me tuve que levantar a pedir que me atendieran cada vez que lo necesitaba, atención mediocre y poco grata, saloneros muy poco amigables. La comida si estuvo muy rica salvo eso. Si los visitare nuevamente pero compre afuera. Jeffrey Solís Supervisor de AyB de Hacienda AltaGracia Auberge Resorts Collections
Comment from Hotel Management
26-Sep-2016 by General Manager, Hotel Management
Estimado Huésped. Agradecemos mucho sus comentarios, para nosotros es de vital importancia el servicio que se ofrece en el Hotel Autentico, por lo que estaremos realizando una revisión y hacer los ajustes necesarios para que esta situación no se vuelva a repetir. Saludos Cordiales
4out of 5
by A verified traveller

Much Better In Person

Posted 09-Sep-2016 on Hotels
The Staff here was so friendly and helpful. The location is great. Away from the noise of downtown San Jose, but only a 8 minute taxi ride to all the shopping and fun. Very safe area for walking, 2 minute walk to Seafood, Steak and Chinese restaurants and they are all good. Really enjoyed my stay here my room was very clean slept like a baby. I have to stay here again
Comment from Hotel Management
13-Oct-2016 by General Manager, Hotel Management
Dear Guest. We welcome your comments, every day we strive to provide quality refinement service and an authentic experience. Best regards