Ratings based on 211 Verified Reviews

4.0 out of 5
81% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from Canadian in Costa Rica

Great location, great price!

Posted 24-Feb-2017
Auténtico is my new go-to hotel in downtown San José. Front desk staff are professional and friendly. I have stayed in both the Standard and Superior rooms and they were very clean and well maintained. A hot buffet breakfast is included with the room and it is delicious. The downtown location is convenient and a cheap Uber ride to restaurants and shopping, with easy access to the airport. Great value for the location!
3out of 5
by A verified traveller from Calgary

Room says European style

Posted 24-Feb-2017
Wasn't the room being referred to it was the breakfast provided which wasn't European Plan it was buffet. The buffet was consistently the same every day fresh pineapple, scrambled eggs cooked with either tomatos or green peppers, pouched eggs cooked with tomatos, rice and beans, juuce of sorts, cold or hot cereal, assorted bread for toasting,
4out of 5
Recommended
for Everyone
by A verified traveller from MÉXICO

EXCELENTE HOTEL PARA DESCANSAR

Posted 22-Feb-2017
Pros: UBICACIÓN, ATENCIÓN DEL PERSONAL, HABITACIÓN AMPLIA
Cons: VARIEDAD EN EL DESAYUNO
EL HOTEL ESTÁ UBICADO EN LA ZONA CENTRO DE SAN JOSÉ Y NO MUY LEJOS DE LA SALIDA AL AEROPUERTO, ESO AYUDÓ MUCHO PARA QUE LOS TOURS PASARAN POR NOSOTROS A BUENA HORA Y NOS DEJARAN RÁPIDO YA QUE A ALGUNOS COMPAÑEROS DE TOUR LES TOCÓ ESPERAR HASTA 2 HORAS EN LO QUE PASABAN POR TODOS. LAS INTALACIONES ESTÁN BIEN, TIENEN UNA ALBERCA MUY SENCILLA RESTAURANTE Y BAR SENCILLOS, DESAYUNO INCLUIDO COMO EN TODOS LOS HOTELES ES "BUFETE" EL CUAL ES HUEVO Y GALLO PINTO, FRUTAS Y ALGUNAS VECES HOTCAKE (EN ESE ASPECTO PUEDEN MEJORAR YA QUE NO ES MUY VARIADO EL DESAYUNO). LA ATENCIÓN DEL PERSONAL ES EXCELENTE, EN LO PERSONAL ME AYUDARON MUCHO LOS MESEROS, AMA DE LLAVES Y RECEPCIONISTAS PARA ORGANIZAR UNA PEQUEÑA CENA E INDICARME TOURS Y LUGARES PARA CENAR POR LAS NOCHES. RECOMIENDO QUE PARA LLEGAR AL HOTEL DESDE EL AEROPUERTO (Y VICEVERSA) USEN EL SERVICIO DE UBER YA QUE ES MÁS BARATO Y SEGURO.
5out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Nice hotel close to town

Posted 11-Feb-2017
The staff were exceptional, very friendly and helpful! The first impression was great, beautifully decorated, open concept, large clean pool, etc. I stayed for my first and last nights in Costa Rica, was about a 20 minute ride to the airport, close to stores and restaurants.
4out of 5
Recommended
for Everyone
by A verified traveller from Ontario

Great base

Posted 10-Feb-2017
Pros: Staff very friendly. Rooms very clean. Location is excellent.
Cons: Breakfast could be improved with better meat variety
Location: Restaurants, park and downtown is a longer walk but nice. Very safe area
This was a great location for our base while we traveled around San Jose. It is a short walk to restaurants and a nice walk to the downtown market
3out of 5
by A verified traveller

Comparatively expensive.

Posted 03-Feb-2017
Well, you do get used to certain standards. My opinion is that at 75.00 this doesn't compare with, for example, the Radisson in SJ. I was able to book this last year on line for the same price. So it's really about pricing I guess. I'd rather support local economy than big business but when you're travel weary, you tend to lose your moral high ground a bit. Great staff though!
Comment from Hotel Management
07-Feb-2017 by Miguel Bogantes, Hotel Management
Dear Guest We greatly appreciate your comments, which allow us to make the necessary improvements for an authentic stay. Best regards
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Jan-2017
Good location, able to walk to City Center. Excellent Mexican and Chinese restaurants near by.
Comment from Hotel Management
07-Feb-2017 by Miguel Bogantes, Hotel Management
Dear Guest We are pleased that enjoyed your stay at the Hotel Autentico. We greatly appreciate your comments, and we look forward to your visit again. Best regards
5out of 5
Recommended
for Everyone
by A verified traveller from Wilmington, NC

Great room in a great place for a great price

Posted 30-Dec-2016
Pros: The room, the restaurant, the pool, the terrace, the rates (not allowed to tell how unbelievably cheap it was), the location.
Cons: Any critique of the hotel is a critique of Costa Rica in general. The same problems the hotel has are problems everywhere here.
Location: A supermercado and Parque La Sabana are only a few blocks away. Cabs are cheap, so you can go pretty much wherever you want.
I stayed here for 12 days in December, 2016. In my opinion, this is an outstanding hotel. My experience here could not have been better. Some people described small rooms with out of date décor, but that was not my experience at all. Perhaps because I purchased the room on my own (through Expedia), I was given one of the mythic large, modern rooms. They are indeed modern, and they are enormous. It would be more accurate to call it a suite than a room, as there are really two rooms, as well as a beautiful, large (and modern) bathroom. The room has a safe, which is very helpful. The pictures below tell the full story. The staff are truly magnificent people. My Spanish is fairly rudimentary, but with the staff’s patience, we were able to ultimately figure out exactly what I wanted and what I needed, and they proceeded to cheerfully, almost joyfully, provide it every time. The restaurant/bar staff in particular was unbelievably warm, caring and helpful. I concede that I was probably pretty needy, but they not only came through for me, but made me feel that I actually deserved their lavish assistance, which was almost certainly not true. This is the best hotel staff I have ever encountered in my life, without question. Having coffee while you stare at the hummingbirds on the terrace (shown below) or by the pool (not shown) is one of the pure, simple pleasures of life.
5out of 5
Recommended
for Everyone
by A verified traveller from P

What a wonderful week

Posted 27-Nov-2016
First time staying in this hotel would definitely stay again pros great front office staff great housekeeping top notch restaurant
3out of 5
by A verified traveller

This traveller left a rating score only Posted 15-Nov-2016 on Hotels