Ratings based on 266 Verified Reviews

4.0 out of 5
79% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver canada

This is my hotel of choice when staying in San Jos

Posted 03-Oct-2017
From the moment i arrived to the moment i left, the staff were amazing!! Everyone was friendly and accommodating! They made my short stay in san jose so enjoyable! I actually didnt bother touring around the city becase i was preferring to stay at the either by tje pool or in the lounge.. I felt like i was staying at a friends place! I higjly recommend staying at autentico!
4 out of 5
by A verified traveller

Good location, amazing breakfast

Posted 02-Sep-2017
Just go for the breakfast! The food is really tasty and served in generous portions. Where you have breakfast is also very nice. You can either eat in a spacious, open-plan dining room, or take your food outside to a covered area next to the swimming pool. I looked forward to breakfast every morning as a result. As for the hotel, the architecture is a bit dated and the locks on the doors don't inspire confidence. However, the rooms are clean, comfortable and have everything you need, including a safe (which compensates for the questionable door locks). Nothing to write home about, but not budget-looking either. My room was quiet, which is very important to me. Finally, the location is pretty good. Restaurants nearby weren't that special and there are no major attractions. However, there is a modern art museum and large, attractive park less than 10 minutes away. Moreover, if you are in town for business, it’s location strikes a good balance between proximity to many local businesses and San José’s historic centre (allowing you to visit both without much hassle, albeit by taxi). Would strongly recommend if you are on a mid-range budget.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel

Posted 20-Aug-2017
Nice hotel, good location, parking across the street.
Comment from Hotel Management
25-Aug-2017 by Miguel Bogantes , Hotel Management
-Dear Guest We are pleased that enjoyed your stay at the Hotel Auténtico. We greatly appreciate your comments, and we look forward to your visit again. Best regards
3 out of 5
by Lissette

Blah

Posted 11-Jul-2017 on Hotels
Not all the rooms were nice. Hotel needs lots of updates
Comment from Hotel Management
19-Jul-2017 by Anonimo, Hotel Management
Dear Guest. We welcome your comments, every day we strive to provide quality refinement service and an authentic experience. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Jul-2017 on CheapTickets
Restaurant was average. Breakfasts boring and the same everyday.
Comment from Hotel Management
19-Jul-2017 by Miguel Bogantes , Hotel Management
Dear Guest We greatly appreciate your comments, which allow us to make the necessary improvements for an authentic stay. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveller from Houston

Excellent

Posted 07-Jul-2017
Pros: The food and customer service
Great and peaceful environment... Good food and dinning section... Very good location and easy to find from the airport. Thank you
Comment from Hotel Management
19-Jul-2017 by Miguel Bogantes , Hotel Management
Dear Guest We are pleased that enjoyed your stay at the Hotel Auténtico. We greatly appreciate your comments, and we look forward to your visit again. Best regards
2 out of 5
by A verified traveller from Costa Rica

Old hotel

Posted 29-Jun-2017
The room as old, moldy and smelled terribly! The orange comforter seemed dirty and the sheets were yellow! The pillows were like cushions and overall the room was small and the ceiling was low! The walls were air thin and you could hear everything that was happening outside and next door
Comment from Hotel Management
19-Jul-2017 by Miguel Bogantes , Hotel Management
Dear Guest We greatly appreciate your comments, which allow us to make the necessary improvements for an authentic stay. Best regards
4 out of 5
by John

A good hotel situated out of the city

Posted 26-Jun-2017 on Hotels
Only 20 minutes from the city. Plenty of eating places close. Staff were great especially Ixancal ( i think it was her name)who was really outstanding. Pool was good but cool.
Comment from Hotel Management
19-Jul-2017 by Anonimo, Hotel Management
Dear Guest We are pleased that enjoyed your stay at the Hotel Auténtico. We greatly appreciate your comments, and we look forward to your visit again. Best regards
5 out of 5
by Kent

Posted 03-Jun-2017 on Hotels
Comment from Hotel Management
19-Jul-2017 by Anonimo, Hotel Management
Estimado huesped. Agradecemos mucho la puntuación que nos ha brindado. Nuestro propósito es que todos nuestros invitados disfruten de su estancia en el Hotel Auténtico. Saludos Cordiales
3 out of 5
by A verified traveller from Florida

Pictures tell a thousand lies.

Posted 25-May-2017 on Orbitz
To preface: I very much understand that you get what you pay for, but this hotel was just absolutely ridiculous. Positives: Staff is very nice, most understand basic English, free buffet breakfast changes every day and offers an eclectic taste of Costa Rican cuisine, and the restaurant is average priced for average food. Now, the negatives...we booked this hotel in pet for its location to the markets downtown, which was fantastic (a 5 minute Uber ride!). But, we also booked this hotel because of the photos. We did our research and from what we could gather, the hotel underwent some intense changes and renovations. Great! Not. We get there, check into our standard, two twin bed room, and are greeted to a sinking ceiling, the noises of every other guest who walks past our door, mold on the bathroom ceiling, a shower that doesn't drain or shoot out water from the shower head, and a variety of dead bugs scattered around the cracks and crevices of the room. It wasn't great. Each bed has 1 pillow, a top sheet, and a bleach-stained quilt. One bed is shoved in a corner under the window and the other is in front of the bathroom door -- meaning that if you want to open up the door to go to the bathroom, you have to maneuver your bed so it is sideways. So, while I can't comment on the "superior" rooms or whatever it is they say, I guess all I'm saying is that even at $55/night, I expected more.
Comment from Hotel Management
19-Jul-2017 by Miguel Bogantes , Hotel Management
Dear Guest We greatly appreciate your comments, which allow us to make the necessary improvements for an authentic stay.