Ratings based on 279 Verified Reviews

3.9 out of 5
78% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from ottawa canada

Good hotel

Posted 14-Jan-2018
Pros: Location pool
Cons: Door locks could use a improvement
Location: Several very good restaurants near by
Good hotel they are updating rooms and the breakfast was very good the restaurant was great in the hotel 20 minute walk to downtown clean comfortable beds
Comment from Hotel Management
17-Jan-2018 by Melissa , Hotel Management
Hello Bob, Thanks for your great review, we hope to see you soon. We are so happy you had a good stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, good location

Posted 11-Jan-2018
Excellent restaurant/breakfast buffet. Easy access to airport highway. Safe neighborhood.
Comment from Hotel Management
17-Jan-2018 by Melissa , Hotel Management
Thanks for your awesome review, we are so happy you had a excellent stay with us, come back soon.
5 out of 5
Recommended
for Everyone
by A verified traveller from portland

Charming

Posted 09-Jan-2018
Beautiful remodel while keeping the feel of being in Costa Rica.
Comment from Hotel Management
09-Jan-2018 by Melissa , Hotel Management
Hello Barbara, Thanks for your awesome review, we are so glad your love your stay. Hope to see you back.
4 out of 5
Recommended
for Everyone
by A verified traveller from Edmonton Alberta

Safe!

Posted 03-Dec-2017
I will be the first to admit that the bed sheets were not the cleanest looking, but it was still an extremely clean room and very nice. Great showers - hot water - clean fresh towels. The staff are great and if you need to be in San Jose I would recommend this place to anyone. (Hopefully you are just in transit because San Jose does not show the beauty of Costa Rica)
Comment from Hotel Management
04-Dec-2017 by Revenue Manager, Hotel Management
Hello Julie, We highly appreciate your comments on your recent stay at our hotel. We are sorry for your bad experience, We are happy to inform you that we will be implementing upgrades to the property within the couple of months and the bed sheets are part of this upgrades. Thanks you for choosing us and taking the time to review us.
3 out of 5
by A verified traveller from Guatemala

Cheap in an expensive area , but good

Posted 01-Dec-2017
Pros: Location and kindness of staff
Cons: Beds and dinner
Bed are not good, old. The location is the main value.
Comment from Hotel Management
01-Dec-2017 by Revenue Manager, Hotel Management
Hello Daniel, Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us. I greatly appreciate your comments about aspects of the beds that need updating. Happy to inform you that we will be implementing many of upgrades to the property within the next couple of months and this is one of them. We hope to welcome you back to our new and improved hotel!
4 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver canada

This is my hotel of choice when staying in San Jos

Posted 03-Oct-2017
From the moment i arrived to the moment i left, the staff were amazing!! Everyone was friendly and accommodating! They made my short stay in san jose so enjoyable! I actually didnt bother touring around the city becase i was preferring to stay at the either by tje pool or in the lounge.. I felt like i was staying at a friends place! I higjly recommend staying at autentico!
Comment from Hotel Management
01-Dec-2017 by Revenue Manager, Hotel Management
Hello, Thank you very much for your review of your recent stay at our hotel. We are so happy to know you had such an amazing time with us. We hope to welcome you back
4 out of 5
by A verified traveller

Stay in San Juan

Posted 19-Sep-2017 on Hotels
Staff was friendly and helpful. Checkin\checkout was smooth. My only issue is that the bathroom needs upgrade and bed linen was not changed after I extended my stay by a day.
3 out of 5
by A verified traveller

Stay at Autentico Hotel

Posted 16-Sep-2017 on Hotels
Staff was nice and frienfly. Bathroom could use an upgrade. Bed linen was not chaneed often.
3 out of 5
by Rodley

Needs improvement

Posted 04-Sep-2017 on Hotels
Hotel needs improvement, the towels they are providing seems to be in use for over 20 years. The doors and lock system is very antiquaded and I have not seen a hotel that uses a regular key system. Other than that, the premises were kept clean, and the location is very convenient.
4 out of 5
by A verified traveller

Good location, amazing breakfast

Posted 02-Sep-2017
Just go for the breakfast! The food is really tasty and served in generous portions. Where you have breakfast is also very nice. You can either eat in a spacious, open-plan dining room, or take your food outside to a covered area next to the swimming pool. I looked forward to breakfast every morning as a result. As for the hotel, the architecture is a bit dated and the locks on the doors don't inspire confidence. However, the rooms are clean, comfortable and have everything you need, including a safe (which compensates for the questionable door locks). Nothing to write home about, but not budget-looking either. My room was quiet, which is very important to me. Finally, the location is pretty good. Restaurants nearby weren't that special and there are no major attractions. However, there is a modern art museum and large, attractive park less than 10 minutes away. Moreover, if you are in town for business, it’s location strikes a good balance between proximity to many local businesses and San José’s historic centre (allowing you to visit both without much hassle, albeit by taxi). Would strongly recommend if you are on a mid-range budget.