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Reviews of Bagni di Pisa Palace & Thermal Spa

5 out of 5
Bagni di Pisa Palace & Thermal Spa
Largo Percy Bysshe Shelley, 18, San Giuliano Terme, PI

Reviews

8.6

Excellent

Rating 10 - Excellent. 98 out of 192 reviews" "
Rating 8 - Good. 61 out of 192 reviews" "
Rating 6 - Okay. 14 out of 192 reviews" "
Rating 4 - Poor. 12 out of 192 reviews" "
Rating 2 - Terrible. 7 out of 192 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Pik Wu Connie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is very remote from Pisa downtown, nice and quiet but you can only eat the hotel food.
Stayed 2 nights in Mar 2024

8/10 Good

Ivan

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Overall delightful
It’s an amazing old villa where the grand dukes of Tuscany used to stay. The room had a bit of an old smell to it, but sleeping under that frescoed ceiling was definitely an experience. The only issue we had is trying to locate the staff at the spa and at the bar, everyone was MIA for some unknown reason.
Stayed 1 night in Oct 2023

10/10 Excellent

Ebrahim

Stayed 1 night in Oct 2023

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ask about their pension rates because a la cart prices are too high- very pleasant bar and warm thermal soaking pool.
Stayed 2 nights in Oct 2023

10/10 Excellent

Yevgeniya, Apopka

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Management and front desk staff are terrific
Stayed 3 nights in Oct 2023

10/10 Excellent

Chris

Stayed 2 nights in Oct 2023

8/10 Good

Niv

Liked: Staff & service, room comfort
Old building, impressive, looks like an old castle, The room is nice and with all facilities, in the sower the toylet flashing system made some issues, the thermal pools are nice but looks old. My felling was that all spa pools and area need some paint. We had one day and it was nice, 15 minutes from Pisa tower, breakfast is very nice
Stayed 1 night in Sep 2023

10/10 Excellent

Ann

Travelled with family
Travelled with family for a birthday. Loved our trip fabulous spa and pools. We will come back
Stayed 3 nights in Aug 2023

10/10 Excellent

Desiree

Stayed 2 nights in Aug 2023

10/10 Excellent

Desiree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property with beautiful amenities. The staff was warm, efficient and ready to please. A special thanks to Carlo at the front desk who helped us coordinate a special event and Rami in the bar area that went out of his way to help us also. It’s a must stay!!
Stayed 1 night in Aug 2023

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thermal pools are very unique. We missed the train to the station that is so close to the hotel, so we ened up taking the bus (could find NO taxis in Pisa) that drops off outside the town. It was very inconvenient with a large suitcase. So glad the hotel was accommodating and let us check in early and use the pools! We needed it.
Stayed 1 night in Aug 2023

4/10 Poor

Mariana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Wasn’t worth the price. The shower in our suite was clogged and tiny, making it uncomfortable to use. Would not recommend.
Stayed 1 night in Jul 2023

2/10 Terrible

Deepa, Ringoes

Stayed 1 night in Jun 2023

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+
Excellent service, beautiful hotel and facilities. Was a wonderful stay & we definitely will be back!
Stayed 1 night in Jun 2023

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, incredible staff, amazing spa - we had a great time
Stayed 3 nights in May 2023

2/10 Terrible

andrew

Travelled with family
Disliked: Staff & service, property conditions & facilities
The thermal baths were overcrowded and for the pools extra fee. The room description on Expedia web is not the same as the hotels. Thus a point of conflict.
Stayed 1 night in May 2023

10/10 Excellent

clare

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful spa hotel in a beautiful little Town close to Pisa Airport. Really enjoyed our stay.
Stayed 1 night in May 2023

10/10 Excellent

Marta

Stayed 1 night in May 2023

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The excellent spa facilities and grounds. Beautiful tasteful interior decor in keeping with type if property. I missed having a kettle on the room to make a cup of tea. Access to pools were not wheelchair or disability friendly. There were lots of steps to access the pools. The bed didnt have a duvet cover, which I see a lot in Italy. The duvet should have a washable cover.The staff in general were friendly and helpful , however acces toTherme facilities were not properly explained to us. The Gardener was very helpful and friendly and very happy to speak English.
Stayed 6 nights in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Special place
Special place with an illustrious history, both literary and royal. My friend and i felt like princesses there in our canopied beds, and the spa feels like ancient Roman baths. The setting, in front of a ruin littered hill, is lovely. The Shelleys and Lord Byron stayed here.
Stayed 2 nights in Jan 2023

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An truly relaxing spa experience in a beautiful setting.
Stayed 1 night in Dec 2022

8/10 Good

Rossitza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice place to stay. The staff is kind and helpful. The pools are great. It’s easy to get lost on the property and have to get different elevators to reach one’s room. I think there is need for some renovation, while keeping the vibe and style of the hotel.
Stayed 2 nights in Sep 2022
Response from Thomas Parenti, General Manager on 11 Oct 2022
Dear Rossitza,First of all thanks for your review and the time dedicated.I am happy that you appreciated our historical palace and our wonderful Team.We understand these big spaces could be a little confusing, but we always strive, starting from the check in procedure, to escort every guest not only in the room but also to the spa and the restaurant, in order to avoid any problem during the stay,We will take note of all your considerations, because every single comment help us to improve our level of service.I hope to welcome you again to Bagni di Pisa and make your next stay a wonderful one.Best regards,Thomas Parenti,General Manager

4/10 Poor

Jeenifer

Travelled with family
Disliked: Cleanliness
I gave almost $500 hundred for my stay and the air conditioner did not work
Stayed 1 night in Sep 2022
Response from Thomas Parenti General Manager on 11 Oct 2022
Dear Jennifer,First of all thanks for your review and the time dedicated.I am sorry to notice that some aspects of historical palace did not meet your satisfaction but please allow me some puntualizations:1) you had a very nice free upgrade in a junior suite, 3 categories higher than what you booked.2) the AC worked properly; only beacause in the first floor (yes you had a very big room in two levels, with original frescoes of '800 century) the temperature was 25 C degrees that does not mean there was no AC at all...3) as apologize to not perfectly meet you expectaitions we refund you 1/3 of the rate as discussed during the check outThank you for sharing with us your feedback.Best Regards,Thomas ParentiGeneral Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Excellent Stay and Worthwhile
Fantastic staff that went above and beyond to make the experience as stress-free as possible. Room was unique, grandiose and extremely comfortable. Highly recommended and fully intend to visit again!
Stayed 2 nights in May 2022
Response from Thomas Parenti General Manager on 3 Sept 2022
Dear Guest, First of all thanks for your review and the time dedicated. We are happy that you enjoyed our historical palace. Thank you for sharing with us your feedback, we hope to see you again very soon! Best Regards, Thomas Parenti General Manager

8/10 Good

paul

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Nov 2021
Response from Thomas Parenti General Manager on 3 Sept 2022
Dear Paul, First of all thanks for your review and the time dedicated. We are happy that you enjoyed our historical palace. Thank you for sharing with us your feedback, we hope to see you again very soon! Best Regards, Thomas Parenti General Manager

8/10 Good

josette

Liked: Cleanliness, staff & service, property conditions & facilities
A quiet get a way was what we were after and this hotel fit the bill perfectly. The food is excellent, the room comfortable and I especially liked that the chambermaid came by every evening to ask if we required anything more. The baths were sometimes overcrowded, and not enough beds for every one. I think that in these times of pandemic, someone should supervise and make sure that the pools hold the number of persons they are supposed to, not more. The staff is well trained in hospitality, and they get top marks for their courteous demeanor.
Stayed 3 nights in Dec 2021
Response from Thomas Parenti, General Manager on 3 Sept 2022
Dear Josette,First of all thanks for your review and the time dedicated.We will take note of all your considerations, because every single comment help us to improve our level of service.I hope to welcome you again to Bagni di Pisa and make your next stay a wonderful one.Best regards,Thomas Parenti,General Manager

8/10 Good

Tone Male

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

2/10 Terrible

Cameron

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort
Extremely Poor
We booked this hotel as for its facilities. On arrival the restaurant was fully booked and they were completely inflexible. We had two rooms the air conditioning in both did not work properly. As we had to depart early we ordered a take away breakfast. The fruit salad in the breakfast was fermenting. This is a hotel that thinks it’s good but fails to deliver on the basics.
Stayed 1 night in Aug 2021

10/10 Excellent

KTan, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good service and food. A little distance from town centre.
Stayed 1 night in Dec 2019

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great installation, attached to the city’s thermal center.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The setting and spa facilities were excellent and staff very helpful and attentive
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Beautiful property. Relaxing. Comfy. Great staff. Helpful. A bit challenging trying to get a taxi. Great if you have a car or plan to wait 20-30 minutes for a taxi.
Stayed 2 nights in Sep 2019

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Night before departure
Nice enough hotel but very expensive for what you get, no complimentary snacks or water in the room. Bathroom is quite basic and no modern touches, bath took an age to half fill. The spa pools were great and very quiet while we were there. Expensive for drinks in the car but they were very good.
Stayed 1 night in Sep 2019

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa a galore
Very nice hotel. Would love to see un exhausting menu
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This historic building is beautiful and the spa exceptional. The reception staff are brilliant and so helpful. The location is good a 10 minute cab ride to Pisa, 20 mins to Lucca. It is a shame that there is no swimming pool only the hot pools. The restaurant really lets down this hotel both in terms of food (a very tough steak full of gristle and potatoes which tasted refried) and service, no vegetables for my husband and it took him asking for the menu to show they should have been included and I was not asked why I didn't eat more than a mouthful. They are also not great at accepting there is any problem. Everything else about the hotel is excellent. The bar area is lovely and Fabio the barman really helpful.
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely charming - an old residence of the Grand Duke of Toscany, refurbished with perfect taste.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs a bit of updating to be classified a 5 star property. Beautiful location and facade
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel, fantastic SPA facilities, great staff.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 9 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay with nice service
The service was excellent. We just stayed for one night but we were allowed to use the spa facilities even after the check-out time for the remaining part of the day. The staff was always ready to help us if we had any questions. The breakfast was very tasty with many options. The hotel room was good although you can see that it hasn't been renovated for a while. The WiFi worked nicely. The selection of TV channels is quite limited. There's is also a nice place just outside of the hotel. I recommend trying marinara.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa was great, particularly the saltwater hot pool. Not many places have this. The only negative was that the dinner prices were really over the top, in my view. Really good food, but very pricey.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property with the hot springs pools and spa options. Very lovely rooms and historic property.
Stayed 1 night in Jan 2019

2/10 Terrible

Mark, Laguna Niguel, California

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The location was good, however the property is run down.
Stayed 3 nights in Oct 2018

10/10 Excellent

Ed, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service by staff. Especially appreciated the most helpful advice from front desk. Hotel restaurant was outstanding. Great, memorable spa pools.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
All good, but just beware of saleswomen in Spa
All good , there is disconnection wifi sometimes due to updating system, the spa service not very well, push you spend more money there. Should be careful saleswomen.
Stayed 4 nights in Feb 2018