Posted 30 Aug 2019
Beautiful grounds and exterior of the property, but the interior was very tired, service was definitely lacking relative to the other hotels we stayed in Tuscany and there was almost a “stale” vibe there (i.e. it was weirdly quiet and dimly lite). We booked the nice room with the jacuzzi at the top but we couldn’t get in the jacuzzi as i) first you had to request them to fill the tub 1 hour prior (you’d think they’d fill it automatically when you get in) and ii) once it was filled, we tried to get in but the temperature was so hot you could almost boil a lobster... we waited for 2 hours to see if it cooled down but to no avail. As this was one of the most expensive places we stayed in Tuscany, while it does have remedying qualities, it was honestly a let down relative to the other hotels (particularly considering this was the most expensive).